scholarly journals User knowledge factors that hinder the design of new home healthcare devices: investigating thirty-eight devices and their manufacturers

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Fan Yang ◽  
Abdullah Al Mahmud ◽  
Tao Wang
Keyword(s):  
End Users ◽  
Home Healthcare ◽  
Success Factor ◽  
User Research ◽  
The Public ◽  
Root Cause ◽  
Potential Applications ◽  
User Knowledge ◽  
Key Success Factor ◽  
Innovation Processes

Abstract Background The demand for home healthcare devices arises; however, many home healthcare devices on the market are not designed to reflect the needs and features of the end-users. This study explored the user knowledge factors that hindered the design of new home healthcare devices and the interrelationships between the factors. Methods The abovementioned factors were identified from analysing the project documents of thirty-eight carefully selected home healthcare devices produced by five manufacturers; followed by interviewing the thirty stakeholders playing key roles in developing the devices. Results The design of the home healthcare devices was influenced by (1) the user insights utilised in formulating project strategies; (2) the sources of user information; (3) the execution of user research; and (4) the formulation of the manufacturers’ principal innovation processes. Conclusions The users’ characteristics and needs were not sufficiently reflected in developing new home healthcare devices. One root cause was that the end-users were not perceived by the manufacturers as a key success factor in most cases, given that most of the devices were initiated following the public sector’s requests. Actual or potential applications of this study include the facilitation of the appropriate application of human factors methods in developing new home healthcare devices and the improvement of the user performance of the end-devices.

scholarly journals User Knowledge Factors that Hinder the Design of New Home Healthcare Devices: Investigating Thirty-Eight Devices and Their Manufacturers

2021 ◽  
Author(s):  
Fan Yang ◽  
Abdullah Al Mahmud
Keyword(s):  
End Users ◽  
Home Healthcare ◽  
Success Factor ◽  
User Research ◽  
The Public ◽  
Root Cause ◽  
Potential Applications ◽  
User Knowledge ◽  
Key Success Factor ◽  
Innovation Processes

Abstract Background: The demand for home healthcare devices arises; however many home healthcare devices on the market are not designed to reflect the needs and features of the end-users. This study explored the user knowledge factors that hindered the design of new home healthcare devices, along with the interrelationships between the factors. Methods: The abovementioned factors were identified from analysing the project documents of thirty-eight carefully selected home healthcare devices produced by five manufacturers; followed by interviewing the thirty stakeholders playing key roles in the development of the devices. Results: The design of the home healthcare devices was influenced by (i) the user insights utilised in formulating project strategies; (ii) the sources of user information; (iii) the execution of user research; and (iv) the formulation of the manufacturers’ principal innovation processes.Conclusions: The users’ characteristics and needs were not sufficiently reflected within the processes of developing new home healthcare devices. One root cause was that the end-users were not perceived by the manufacturers as a key success factor in most of the cases, given that most of the devices were initiated following the public sector’s requests. Actual or potential applications of this study include the facilitation of the appropriate application of human factors methods in the development of new home healthcare devices, and the improvement of the user performance of the end-devices.

scholarly journals Factors Hindering the Effective Application of User Knowledge in the Designing of New Home Healthcare Devices: Investigating Thirty-Eight Devices and Their Manufacturers

2020 ◽  
Author(s):  
Fan Yang ◽  
Abdullah Al Mahmud
Keyword(s):  
End Users ◽  
Home Healthcare ◽  
User Research ◽  
The Public ◽  
Root Cause ◽  
Device Development ◽  
Effective Application ◽  
Potential Applications ◽  
Development Processes ◽  
User Knowledge

Abstract Background: This study explored the factors hindering the effective application of user knowledge in the designing of new Home Healthcare Device (HHCD), along with the interrelationships between the factors. The demand for HHCDs arises, however many HHCDs on the market are not designed to reflect the needs and features of the end-users. Methods: We first analysed the project documents of thirty-eight carefully selected HHCDs produced by five manufacturers. Then we interviewed in a total of thirty stakeholders who were involved in the development of these devices.Results: The use of insufficient user insights in HHCD development were mainly attributed to the four factors: (i) the user insights utilised in formulating project strategies and the designing of new devices; (ii) the sources of user information; (iii) the execution of user research; and (iv) the formulation of the manufacturers’ principal NPD processes.Conclusions: The users’ characteristics and needs were not sufficiently reflected within the device development processes, as the manufactures were in short of commitment and motivation in deploying formal user research. One root cause was that most of the projects were initiated following the requests from the public sector (the clients). In contrast, the end-users were perceived by the manufacturers as having little impact on the success of the devices. Actual or potential applications of this study include the facilitation of the appropriate application of human factors methods in the development of new HHCDs, and the improvement of the user performance of the end-devices.

Building Relationships with Stakeholders - as a Key Success Factor in Public Sector Organizations

2012 ◽  
Vol 7 (1) ◽  
pp. 51-61
Author(s):  
Maria Kotas
Keyword(s):  
Public Sector ◽  
Success Factors ◽  
Main Tool ◽  
Relationship Building ◽  
Success Factor ◽  
Building Relationships ◽  
The Public ◽  
Public Sector Organizations ◽  
Private And Public ◽  
Key Success Factor

Success factors are all sources which ensure an organization's prosperity. These are mainly factors which produce a competitive position on the market. The differences between the private and public sector have a major impact on identifying and categorizing key success factors. The purpose of this article is to analyze relationship building with stakeholders as a key success factor in public sector organizations. The main tool used by the author of this article was subject-based literature. In terms of the public sector, the process of building relationships with stakeholders is complex due to the complexity and diversity of groups involved in the sector. Despite these, it needs precise exploration because it is one of the main success factors for public sector organizations. The literature review is supplemented by sample results of empirical research conducted by the author. 

The PPP performance based on the co-creation with customers

2019 ◽  
Vol 9 (5) ◽  
pp. 642-654 ◽  
Author(s):  
Safa Medimagh ◽  
Abdelfattah Triki
Keyword(s):  
Literature Review ◽  
Performance Measures ◽  
Design Methodology ◽  
Customer Experience ◽  
Success Factor ◽  
Content Type ◽  
The Public ◽  
Key Stakeholders ◽  
Key Success Factor ◽  
Practical Implications

Purpose The purpose of this paper is to enlighten the position of the customer as a driver to achieve the public–private partnership’s performance. It demonstrates that the customer exceeds being a target. Design/methodology/approach The paper is a literature review on the value for money, the performance prism in the PPP context, the service quality, the customer experience as well as the co-creation. Findings The PPP success goes through the end-users’ satisfaction regarding their experience quality. The improvement of the customer experience goes through the co-creation, conceding so to the customer, already a target and the mission of a co-creator. In this manner the performance of the PPP project is strengthened, the customer’s satisfaction increases to attain the PPP success. The co-creation through the customer experience succeeds in fulfilling the performance prism and hence constitutes a key success factor of the PPP. Research limitations/implications The relationships identified from the literature review which build up our conceptual model need to be empirically tested. Practical implications It is important that customers, as key stakeholders, appear in the performance measures of the PPP project. This paper can be used as a theoretical base and conceptual framework explaining their integration in such business. Originality/value Although the performance measures in the PPP consider the customer satisfaction a priority, its achievement remains a hard task and not as conspicuous for the PPP managers. The paper attempts through the co-creation based on the customer experience to conciliate between the PPP’s performance and the customers’ empowerment. Furthermore, the paper defines a new form of PPP: the public–private customer partnership.

scholarly journals The impact of end-userś participation (cancer patients) during the optimization process

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Houwaart
Keyword(s):  
End Users ◽  
Public Health Care ◽  
Optimization Process ◽  
Patient Organization ◽  
End User ◽  
The Public ◽  
Patient Organizations ◽  
Crucial Information ◽  
The Individual ◽  
The Impact

Abstract End-user (e.g. patients or the public) testing of information material is becoming more common in the German public health care system. However, including the end-user (in this case patients) in an optimisation process and thus enabling a close collaboration while developing PIMs is still rare. This is surprising, given the fact that patients provide the exact perspective one is trying to address. Within the isPO project, a patient organization is included as a legal project partner to act as the patient representative and provide the patient's perspective. As such, the patient organization was included in the PHR approach as part of the PIM-optimisation team. During the optimisation process, the patients gave practical insights into the procedures of diagnosing and treating different types of cancer as well as into the patient's changing priorities and challenges at different time points. This was crucial information for the envisioned application of the individual PIMs and their hierarchical overview. Moreover, the developed PIM-checklist enabled the patients to give detailed feedback to the PIMs. With their experience of being in the exact situation in which the PIMs will be applied, their recommendations, especially on the wording and layout of the materials, have been a valuable contribution to the PIM optimisation process. In this part of the seminar, we will take a closer look at the following skill building aspects: What is gained from including patients as end-users in the development and optimization of PIM?How can we reach patients to contribute to a PIM optimization process? Which requirements and prerequisites do patients have to provide to successfully work on an optimisation team?How to compromise and weigh opinions when different ideas occur? Altogether, this part will construct a structured path of productive patient involvement and help to overcome uncertainties regarding a collaboration with patient organizations.

scholarly journals What do users think of the UK’s three COVID-19 contact-tracing apps? A comparative analysis

2021 ◽  
Vol 28 (1) ◽  
pp. e100320
Author(s):  
Vahid Garousi ◽  
David Cutting
Keyword(s):  
Mobile Apps ◽  
Analysis Data ◽  
End Users ◽  
Contact Tracing ◽  
User Reviews ◽  
The Public ◽  
Engineering Teams ◽  
Technical Issues ◽  
The Uk ◽  
The Right

ObjectivesOur goal was to gain insights into the user reviews of the three COVID-19 contact-tracing mobile apps, developed for the different regions of the UK: ‘NHS COVID-19’ for England and Wales, ‘StopCOVID NI’ for Northern Ireland and ‘Protect Scotland’ for Scotland. Our two research questions are (1) what are the users’ experience and satisfaction levels with the three apps? and (2) what are the main issues (problems) that users have reported about the apps?MethodsWe assess the popularity of the apps and end users’ perceptions based on user reviews in app stores. We conduct three types of analysis (data mining, sentiment analysis and topic modelling) to derive insights from the combined set of 25 583 user reviews of the aforementioned three apps (submitted by users until the end of 2020).ResultsResults show that end users have been generally dissatisfied with the apps under study, except the Scottish app. Some of the major issues that users have reported are high battery drainage and doubts on whether apps are really working.DiscussionTowards the end of 2020, the much-awaited COVID-19 vaccines started to be available, but still, analysing the users’ feedback and technical issues of these apps, in retrospective, is valuable to learn the right lessons to be ready for similar circumstances in future.ConclusionOur results show that more work is needed by the stakeholders behind the apps (eg, apps’ software engineering teams, public-health experts and decision makers) to improve the software quality and, as a result, the public adoption of these apps. For example, they should be designed to be as simple as possible to operate (need for usability).

scholarly journals How Can We Find Out What Makes a Good Requirements Engineer in the Age of Digitalization?

2017 ◽  
Vol 7 (3) ◽  
pp. 147
Author(s):  
Yvonne Sedelmaier ◽  
Dieter Landes
Keyword(s):  
Requirements Engineering ◽  
Quantitative Research ◽  
Scientific Basis ◽  
Success Factor ◽  
Quantitative Research Methods ◽  
Qualitative And Quantitative ◽  
Starting Point ◽  
Competence Profile ◽  
Key Success Factor ◽  
Insight Into

Good requirements are commonly viewed as a key success factor for IT (and non-IT) projects, but still there seems to be insufficient insight into which competences requirements engineers need to have these days. Digitalization is likely to pose new challenges to requirements engineering. Chances are that digitalization will change the competences that are necessary for successful requirements engineering. This paper proposes a research design that will be used for clarifying which competences requirements engineers need nowadays and how these competences change due to digitalization. To that end, qualitative and quantitative research methods will be combined for developing a comprehensive competence profile for requirements engineering on a scientific basis. The resulting competence profile constitutes a starting point for devising competence-oriented learning settings. Thus, our research contributes to a better understanding of competences for requirements engineering and improves education of future requirements engineers, in particular for coping with challenges posed by digitalization.

Sign in / Sign up

Export Citation Format

Share Document