scholarly journals Paradigm shift from New Public Administration to New Public Management: theory and practice in Africa

2011 ◽  
Vol 7 (2) ◽  
Author(s):  
Shikha Vyas-Doorgapersad
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Theory And Practice ◽  
Practical Implementation ◽  
Paradigm Shifts ◽  
African Countries ◽  
New Public

The African continent is facing a number of administrative crises. The recent decline of public administration on the continent has forced some African countries to re-assess their governance systems. Their public service reforms are evidence of the emergence of New Public Management (NPM) for improved public sector administrative structures and operations. This article discusses the paradigm shifts from New Public Administration to New Public Management, as a means of meeting public administration challenges in Africa. At a contextual level, the paper examines the practical implementation by some African countries of NPM and the outcomes of NPM-led reform in these countries.Keywords: Public Administration (PA); New Public Administration (NPA); New Public Management (NPM); Public Value Management (PVM); paradigm; paradigm shift; public service reforms; governanceDisciplines: Public Management; Political Science; Sociology; Economics

G2C Marketing

2014 ◽  
pp. 67-84
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector’s principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

G2C Marketing

2015 ◽  
pp. 2183-2199
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector's principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

scholarly journals Alternative Approaches to The Reform of Higher Education: Manageralism VS. New Public Service

2021 ◽  
Vol 12 (4) ◽  
pp. 121-127
Author(s):  
Maksim A. Korytsev ◽  
Keyword(s):  
Higher Education ◽  
Public Service ◽  
Public Management ◽  
Large Scale ◽  
New Public Management ◽  
Academic Community ◽  
Professional Activity ◽  
Practical Implementation ◽  
New Public ◽  
Alternative Approaches

The article is devoted to the analysis of alternative approaches applicable to modern reform of higher education. Last three decades, the set of management technologies of the new public management (NPM) has significantly transformed higher education, introducing application some elements of quasi-markets and metric systems of performance indicators. Their large-scale use was reinforced by the ideology of new manageralism, which builds confidence among managers in effectiveness of their application in higher education. However, the experience of their practical implementation has given rise to negative effects and problems associated with emergence of institutional traps. These traps have become serious obstacles to development of modern higher education. The possible alternative when adjusting development in this sphere can be the concept of “the new public service”, which has been implemented in recent years within civil service reform. This new approach is based on cultivating the set of ethical values and principles that promote openness, transparency, democracy and cooperation between bureaucrats and consumers of public services. Due to some specifics of professional activity in the academic environment, its principles and values can be successfully applied in higher education too. The article offers an interpretation of application of this approach in the context of expanding project education and cultivating key values of the academic community in context of management of higher education.

New Public Administration Understanding and Reform Effects as Products of Neolibal Management Concept

2020 ◽  
pp. 133-156 ◽  
Author(s):  
Eray Acar
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Historical Development ◽  
New Public Management ◽  
Transformation Process ◽  
Late Period ◽  
New Public ◽  
State Apparatus ◽  
Management Concept

Globalization has been a process that has deeply and continuously influenced societies and states in the late period of historical development. With neoliberalism, the ideological thought system of the process, all social organizations, especially state apparatus and public administrations, are affected by this process and continue to be affected. This transformation process, supported by its international organizations, has led to the preparation and implementation of reforms in order to adopt a new approach to public administration. This change in public administration has affected both public service understanding and public service delivery. It is a process that aims to provide the citizens/customers satisfaction by offering a faster, more efficient, and high-quality public service along with the new public management understanding. Current practices are questioned and improvements are tried.

The National Governance Programme (2006—10) and the modernization of the administration: Cameroon and New Public Management

2008 ◽  
Vol 74 (2) ◽  
pp. 217-234 ◽  
Author(s):  
Raoul Tamekou
Keyword(s):  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Fundamental Issue ◽  
Critical Approach ◽  
African Countries ◽  
The Core ◽  
The North ◽  
New Public ◽  
Underlying Causes

New Public Management (NPM) emerged in the 1980s as the recognized instrument of public administration modernization. It has been introduced into African countries through National Governance Programmes (NGPs), programmes that set out to reform and improve the action of the State. It is only natural that we should study the impacts, whether concrete or planned, of their application. That is the core purpose of this document, which looks into the mutation of Cameroon's public administration from the perspective of NPM on the basis of the reform planned by the latest NGP straddling 2006—10. It also analyses the reasons that prompted Cameroon to adopt NPM, as well as its political and, in particular, administrative consequences. Points for practitioners The article examines the administrative reform planned by the National Governance Programme (2006—10) in Cameroon. Given that this reform can be interpreted as a consecration of New Public Management (NPM) as the principle behind the modernization of public administration in this country, it sets out to analyse the process involved. Moreover, the author also looks at the underlying causes of this reform and at its political and administrative implications. The article adopts a critical approach and raises the fundamental issue of institutional transfer from the countries of the North towards those of the South, and the consequences for African reform projects.

scholarly journals New Public Management-based Reform in Bangladesh: A Review of Public Administration Reform Commission

2018 ◽  
Vol 64 (1) ◽  
pp. 15-35 ◽  
Author(s):  
Md. Shariar Islam
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Service Management ◽  
New Public Management ◽  
Political Commitment ◽  
Reform Implementation ◽  
Public Administration Reform ◽  
The People ◽  
New Public

This article highlights that Bangladesh has not been able to achieve desired success in implementing Public Administration Reform Commission’s (PARC) new public management (NPM)-driven reform recommendations as there are major challenges such as lack of political commitment, bureaucratic unwillingness to bring about change, lack of advocacy for NPM reform among the people and inefficient public service management. To face the challenges of NPM reform implementation, it is needed to ensure political commitment, bureaucratic support, awareness among the people through government, non-government and social organisations.

An Interpretive-Phenomenological Critique of the Science of (New?) Public Management: A Polemic

Public Voices ◽  
2016 ◽  
Vol 8 (2) ◽  
pp. 102 ◽  
Author(s):  
Terence M Garrett
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Public Organizations ◽  
The Public ◽  
New Public ◽  
Technical Rationality ◽  
Executive Level ◽  
General Technical

Public Administration as a field of academic inquiry has faced numerous challenges. Public management scholars focus exclusively on the executive level of management in public organizations. Knowledge possessed by lower-level managers, workers, and/or the public is ignored and deemed to be irrelevant or unimportant in the decision-making process within agencies. In general, technical rationality, or what passes for traditional management practice and the new public management, has had some success for executives and managers in public organizations insofar as motivating individuals for instrumental purposes. (*) The success of public management as a social and political movement makes it difficult to overcome. The concentration of the “public management movement” on the executive level of management has supplanted traditional public administration and public service. It is the ideology of public management that is the primary focus of this paper. Alternatives including the New Public Service and the knowledge analytic will be presented briefly as a counterpoint to address the democratic shortcomings of the public management movement, both new and old.*See Guy B. Adams and V. Ingersoll’s “Culture, Technical Rationality, and Organizational Culture,” in American Review of Public Administration, December 1990, 20/4: 285 – 302, for an excellent elaboration of the concept. In general, technical rationality is an approach to thinking that “has stripped reason of any normative role in shaping human affairs” (Adams and Balfour 1998, xiii).

Managing Public Service Professionals Under New Public Management

2019 ◽  
pp. 442-457
Author(s):  
Michael Reed
Keyword(s):  
Public Service ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Work Situation ◽  
The Core ◽  
Power And Control ◽  
New Public ◽  
Institutional Landscape ◽  
And Control

This chapter focuses on the effects of management ideas. In particular, it examines the transformation of the work situation of public service professionals generated by the core ideas associated with New Public Management (NPM). This change creatively absorbed management ideas such as ‘culture’, ‘leadership’, and ‘network’ and, overall, represented a paradigm shift in the meaning and relevance of ‘public service’. While NPM has undergone a series of reformulations—as technocratic, managerial, and neo-liberal—it continues to shape the institutional landscape in which public service professionals are embedded. In doing so, it presents them with a series of existential challenges to their occupational authority and identity that threaten to undermine their organizational power and control.

scholarly journals A Comparative Analysis of Contemporary Public Management Concepts in Thailand

2018 ◽  
Vol 8 (4) ◽  
Author(s):  
Chaiyanant Panyasiri
Keyword(s):  
Comparative Analysis ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Public Governance ◽  
Evolution And Development ◽  
New Public ◽  
Management Concepts ◽  
New Public Governance

The main purpose of this article is to explore the competing concepts and perspectives in modern Public Management literatures including: New Public Management (NPM), New Public Governance (NPG) and New Public Service (NPS) and to compare the viability of these concepts toward public sectors of Thailand. The method of study relies mostly on documentary research on influential academic writings from well-known Public Administration theorists. This article explores these modern PA concepts in terms of rationale, assumptions, discursive aspects, evolution and development, strengths and limitations, applicability and so on.The result of the study shows dimensional comparison between various contemporary public management perspectives, including NPM, NPG and NPS in their theoretical backgrounds, perspectives and solutions on public governance in Thailand. Based on the results of the study, to properly adopt these competing modern Public Management concepts, Thailand should pursue a “hybrid” style of public management consisting of all elements from those three modern PA perspectives namely, NPM, NPG and NPS, plus Thai national value of moral and professionalism. The key to the sustainability of Thailand is to retain traditional value that is proven to be relevant and supportive of the responsive and participating form of public governance and to keep up with the postmodernist characteristics of the 21st century.

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