The urgent need to improve health professionals' communication skills

2021 ◽  
Vol 30 (7) ◽  
pp. 448-449
Author(s):  
John Tingle
Keyword(s):  
Communication Skills ◽  
Health Professionals ◽  
Law School ◽  
Improve Health

John Tingle, Lecturer in Law, Birmingham Law School, University of Birmingham, discusses some recent reports that consider how health professionals communicate with patients

scholarly journals Analysis of knowledge on drug delivery

2015 ◽  
Vol 5 (2) ◽  
pp. 233-241
Author(s):  
Juan M. Carmona ◽  
Ana M. Baena ◽  
Ana C. Berral ◽  
Quintiliano Sotelo ◽  
Beatriz Recio ◽  
...  
Keyword(s):  
Drug Delivery ◽  
Health Professionals ◽  
Health Workers ◽  
Descriptive Study ◽  
Medication Administration ◽  
Prior Training ◽  
Self Assessment ◽  
Cross Sectional ◽  
Analysis Of Knowledge ◽  
Improve Health

The objective of this study was to determine the knowledge of health professionals Hospital of Montilla on the administration of drugs in emergencies. Material: cross-sectional descriptive study conducted at the Hospital of Montilla (Córdoba). A questionnaire to doctors and nurses were distributed by random sampling during the month of December 2014. A survey of Machado de Azevedo et al. (2012) that consists of 9 items for the assessment of knowledge on medication administration was used. Results: The sample was composed of 59.1% of physicians and 40.9% of nurses with an average age of 38.05 (SD±8.981). Regarding the situation of respondents, 72.7% had received prior training. Regarding their own self-assessment, 72.7% considered to have a satisfactory knowledge of drug administration. 90.9% of respondents known to exist protocols on the administration of drugs in his unit. Discussion: Although the knowledge of drug delivery is acceptable for health workers, there are differences between the two analyzed collectives. Therefore, it would be ideal to perform adequate training and retraining of staff for optimal knowledge and, in this way, improve health care.

Teaching Skills of Health Professionals

1989 ◽  
Vol 15 (2) ◽  
pp. 149-152 ◽  
Author(s):  
ROD A. LORENZ
Keyword(s):  
Health Care ◽  
Learning Outcomes ◽  
Health Professionals ◽  
Teacher Behaviors ◽  
Teaching Skills ◽  
Analytic Method ◽  
Point Scale ◽  
Health Care Settings ◽  
Education Process ◽  
Improve Health

The purpose of this paper is to describe an analytic method that focuses on health professionals' teaching skills. The method involves comparing live or recorded teacher behaviors with operational definitions of 20 skills known to influence learning outcomes, and assigning numerical ratings on a four-point scale. The videotapes prepared for this symposium are rated and compared with other sessions recorded in health care settings. Virtually all patient educators could improve their teaching skills substantially. Although many questions about teaching skills and education process remain unanswered, available data clearly justify training to improve health professionals' teaching skills.

Importance of Medication Reconciliation as a Strategy for Health Literacy

2022 ◽  
pp. 224-237
Author(s):  
José Manuel Feliz ◽  
Marta Barroca
Keyword(s):  
Health Literacy ◽  
Communication Skills ◽  
Health Professionals ◽  
Medication Reconciliation ◽  
Drug Regimen ◽  
Communication Model ◽  
Professional Relationship ◽  
Patient Health ◽  
Model Technique

Health literacy depends on communication skills of health professionals. Assertiveness, clarity, and positivity (ACP) are a communication model/technique very useful to improve the patient-health professional relationship, adherence to treatment, health literacy, and quality of life. This model can be used in medication reconciliation (MR) – the identification of the most precise list of medication that a patient has been taking and should take, which requires a multidisciplinary participation and a better communication between health professionals and between them and the patient. When the guidance from healthcare professionals is clear and effective, patients and caregivers are more compliant to the recommended drug regimen, resulting in better health outcomes.

Advocacy to improve health

2018 ◽  
pp. 227-229
Author(s):  
Tony Waterston ◽  
Delan Devakumar
Keyword(s):  
Child Abuse ◽  
Social Determinants Of Health ◽  
Case Studies ◽  
Infant Feeding ◽  
Social Determinants ◽  
Health Professionals ◽  
Real Life ◽  
Speaking Out ◽  
Effective Advocacy ◽  
Improve Health

Advocacy is ‘speaking out on behalf of a particular issue, idea, or person’, acting as a catalyst for change. To achieve the targets described in this book requires advocates and champions. It is therefore an essential component of the work of all health professionals to ensure that services work better for the population and for patients. Effective advocacy requires diplomacy, persistence, an understanding of how systems work, and an ability to work with disciplines outside medicine. The targets of advocacy have traditionally been healthcare focused, but considering the wider social determinants of health is essential. An understanding of social and political science is essential when thinking of the best ways to advocate for and improve a situation. In this chapter, we summarise a toolkit for how to advocate to improve health, and provide two real-life case studies on the commercialisation of infant feeding and child abuse in Mumbai.

scholarly journals Community nursing and antibiotic stewardship: the importance of communication and training

2019 ◽  
Vol 24 (7) ◽  
pp. 338-342 ◽  
Author(s):  
Angel Chater ◽  
Molly Courtenay
Keyword(s):  
Antimicrobial Resistance ◽  
Communication Skills ◽  
Health Professionals ◽  
Antibiotic Stewardship ◽  
Patient Expectations ◽  
Time Constraints ◽  
Active Listening ◽  
Attitudes And Beliefs ◽  
Traditional Role ◽  
And Training

Antimicrobial stewardship (using antimicrobials responsibly) can reduce the risk of antimicrobial resistance (AMR). Many health professionals identify themselves as ‘antibiotic guardians’, but patient expectations, time constraints, and a lack of confidence or underdeveloped communication skills can influence decisions to prescribe. Nurse prescribers have an important role to play in antibiotic stewardship, and their numbers continue to grow. While nurse prescribers welcome this extension to their traditional role, they are often faced with barriers to antibiotic stewardship activities. These barriers may relate to their Capability (knowledge/skill), Opportunity (norms of practice, influence of patients, environmental factors), and Motivation (attitudes and beliefs, concern over outcome, emotion and habit) [COM-B]. Education, training and enablement can help to overcome these barriers, and the development of knowledge, confidence and effective communication skills should be of priority. Further, communication skills can help nurse prescribers understand patient expectations, with the use of open-ended questions, active listening and creation of a patient-centred consultation that leads to a mutually agreed end goal and way forward.

scholarly journals Burnout, habilidades de comunicación y autoeficacia en los profesionales de urgencias y cuidados críticos

2020 ◽  
Vol 19 (3) ◽  
pp. 68-92
Author(s):  
Jesús Llor Lozano ◽  
Ana Myriam Seva Llor ◽  
José Luis Díaz Agea ◽  
Luis Llor Gutiérrez ◽  
César Leal Costa
Keyword(s):  
Emergency Department ◽  
Critical Care ◽  
Communication Skills ◽  
Emotional Exhaustion ◽  
Health Professionals ◽  
Self Efficacy ◽  
Critical Care Unit ◽  
Human Services ◽  
Maslach Burnout Inventory ◽  
Personal Accomplishment

Objetivo: Analizar el nivel y la relación entre habilidades de comunicación, autoeficacia percibida y síndrome de Burnout en profesionales de la salud del servicio de urgencias hospitalario y unidad de cuidados críticos de un hospital comarcal. Método: Se plantea un estudio observacional y transversal en una muestra de 90 profesionales sanitarios de un Hospital Comarcal, 19 médicos (21,1%), 47 enfermeros (52,2%), 24 auxiliares de enfermería (26,7%). Se han usado la Escala sobre Habilidades de Comunicación en Profesionales de la Salud, el Maslach Burnout Inventory Human Services Survey y la escala de la Autoeficacia percibida.Resultados: Se obtiene una correlación negativa entre las diferentes dimensiones de la Escala sobre Habilidades de Comunicación en Profesionales de la Salud, la realización personal en el trabajo del Maslach Burnout Inventory y la autoeficacia percibida con las dimensiones agotamiento emocional y despersonalización del Maslach Burnout Inventory. Por otro lado, se observa una correlación positiva y estadísticamente significativa entre las dimensiones de las habilidades de comunicación con la dimensión realización personal en el trabajo del Maslach Burnout Inventory y la autoeficacia percibida.Conclusiones: Las habilidades de comunicación y la autoeficacia percibida de los profesionales sanitarios en los servicios de urgencias hospitalarios y las unidades de cuidados críticos están relacionadas con un menor agotamiento emocional y despersonalización, y una mayor realización personal en el trabajo. Aim: To analyze the level and relationship between communication skills, perceived self-efficacy and Burnout syndrome in health professionals from the hospital emergency department and the critical care unit of a regional hospital.Method: An observational and cross-sectional study was conducted with a sample of 90 health professionals from a Regional Hospital, 19 physicians (21.1%), 47 nurses (52.2%), 24 nursing aides (26.7%). The Communication Skills Scale for Health Professionals, the Maslach Burnout Inventory Human Services Survey and the Scale of Perceived Self-Efficacy were utilized.Results: A negative correlation was obtained between the different dimensions of the Communication Skills Scale for Health Professionals, the personal accomplishment at work of the Maslach Burnout Inventory and the perceived self-efficacy with the emotional exhaustion and depersonalization dimensions of the Maslach Burnout Inventory. On the other hand, a positive and statistically significant correlation was observed between the dimensions of communication skills with the personal accomplishment dimension in the Maslach Burnout Inventory work and the perceived self-efficacy.Conclusions: The communication skills and the perceived self-efficacy of the health professionals in the emergency department and critical care unit are related to less emotional exhaustion and depersonalization, and greater personal accomplishment at work.

Discussing the transition to palliative care: Evaluation of a brief communication skills training program for oncology clinicians

2010 ◽  
Vol 8 (4) ◽  
pp. 441-447 ◽  
Author(s):  
Michelle N. Grainger ◽  
Sue Hegarty ◽  
Penelope Schofield ◽  
Vicki White ◽  
Michael Jefford
Keyword(s):  
Palliative Care ◽  
Cancer Patients ◽  
Communication Skills ◽  
Health Professionals ◽  
Skills Training ◽  
Simulated Patients ◽  
Communication Skills Training ◽  
Anti Cancer ◽  
Practical Information ◽  
Care Evaluation

AbstractObjective:Discussing the transition from active anti-cancer treatment to palliative care can be difficult for cancer patients and oncology health professionals (OHP). We developed a brief communication skills workshop to assist OHP with these conversations, and examined satisfaction with the workshop and perceived confidence regarding these discussions.Method:Interactive workshops were conducted by trained facilitators and included cognitive, behavioral, and experiential components. The major component of the workshop involved role-plays with trained actors (simulated patients). Participants completed an evaluation questionnaire.Results:Sixty-two OHP participated in workshops. Overall, participants were highly satisfied with the workshop content and format. All participants felt the workshop provided relevant practical information, and >80% thought that participation benefited their work. Over 98% said that the workshop had increased confidence in their communication skills.Significance of results:Participants were very satisfied with the workshop, and thought that participation increased confidence in communicating about the transition to palliative care. Dissemination of this model of communication skills training seems warranted.

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