scholarly journals Service Quality and Satisfaction with City Bus Public Transport, Kota Kinabalu Sabah

2018 ◽  
Vol 7 (3.36) ◽  
pp. 78
Author(s):  
Abdullahi Ali Mohamed ◽  
Chong Yau Giou ◽  
Lawal Billa ◽  
Mohd. Ahmadullah Farooqi
Keyword(s):  
Low Income ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Areas ◽  
Income Group ◽  
City Bus ◽  
Transport Services ◽  
Bus Service ◽  
Mode Of Transport

The urban public transportation is an important network system that many urban residences have come to rely on for accessibility and linkage to key urban areas. Although in many urban centers, private transport services is also a preferred mode of transport for many people, however, the significance of public transport remains a perceived need of the city from the standpoint of efficient and timely link between urban areas, control of traffic congestion, and impact on the urban air quality. For the public to maintain their patronage in public transport, reasonable public satisfaction with the services offered is indispensable. Kota Kinabalu city bus is a government-operated bus company started in 2009, but is gradually loosing public interest with low patronage, resulting in increase in personal vehicle traffic. This study aims to understand the reasons for low user patronage of city bus service by investigating the efficiency and quality of service provided. Both quantitative and qualitative data were collected using questionnaire survey and open ended interview. Data is analyzed using inferential statistics analysis and factor analysis. Findings reveals that majority of the users are female of Malaysia nationality in age group 18-24 years and predominantly from low-income group. Overall users rated satisfaction is low because poor services in key area such as Disabled-friend Facility, Bus Network Coverage, Overcrowding and Vehicle Cleanliness. Comfort and Safety were also a major area of concern. It was evident from the study that the users are willing to pay more for improved quality City but. It can thus be inferred that the users of public bus service are not necessarily looking for cheap services but will appreciate improved services at the reasonable price  

scholarly journals User Preferences for Bus Map Design: Evidence from a Map Usability Study

2019 ◽  
Vol 2 ◽  
pp. 1-6
Author(s):  
Mohd Shahmy Mohd Said ◽  
David Forrest
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
User Preferences ◽  
Modal Shift ◽  
Map Design ◽  
Bus Service ◽  
Mode Of Transport ◽  
Bus Services ◽  
The Impact

<p><strong>Abstract.</strong> This study represents the final stage of an investigation into understanding the variation in bus map design and the impact of map design preferences in public transportation information portrayal, with a particular focus on Malaysia. In many cities, bus services represent an important facet of easing traffic congestion and reducing pollution. However, with the entrenched car culture in many countries, persuading people to change their mode of transport is a major challenge. To promote this modal shift, people need to know what services are available and where (and when) they go. Bus service maps provide an invaluable element of providing suitable public transport information, but are often overlooked by transport planners, and are under-researched by cartographers. There are various approaches to the design of bus maps, but it is always an issue for the authorities to understand which designs are preferred by the public and which perform best in conveying the required information. A total of 100 Malaysians completed six journey-planning tasks using two network bus maps, which were different in designs. The two bus map designs involved in this study are based on previous map analysis research.</p><p>The study found that majority of respondents were competent as they successfully completed the journey planning task, with more than 80 percent of the tasks being answered correctly. Additional enquiries proved that the effective design used in a bus map can attract more users to use public transportation, thus provide evidence that map availability can play a part in enhancing public transport ridership.</p>

scholarly journals Equity in public transport — a case of Bangalore’s city bus transport

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Deepak Baindur ◽  
Pooja Rao
Keyword(s):  
Low Income ◽  
Public Transport ◽  
Public Transportation ◽  
Urban Areas ◽  
Survey Study ◽  
Transport Systems ◽  
City Bus ◽  
Main Challenge ◽  
The Cost ◽  
The Impact

In most urban areas, buses are the most heavily used form of public transportation[1] and more so in Indian cities where buses make up for over 90% of public transport ridership[2]. In the selected Indian metro cities, where formal bus based PT systems are operated by public agencies, they are over-reliant on state support to sustain operations as fare box collections are inadequate in spite of having relatively high ridership. The main challenge for all this is to achieve long term financial sustainability of public transport systems while providing good quality and affordable bus services.This paper investigates internal and external factors that led to the steep and recurrent fare increases in the Bangalore city bus services in the period from 2012–2014 which are operated by Bangalore Metropolitan Transport Corporation. In order to estimate the impact of the recent bus fare increases that have had on the economically weaker sections of the society dependent on these services, the paper presents the results of a random sampling survey study carried out in a central locality in the city that has a large slum area.The key findings throw light on the various ways in which the low income bus users have adapted to reduce their travel costs through changes in travel behavior, travel pattern and modal shifts. The cost of the behavioral changes through lost opportunities and the cost of the modal shifts of the persons earlier favoring public transportation draw attention to the significance of public transport fare policies. Furthermore, the management and operations of the BMTC agency show scope for improvement which can translate into better revenue generation and consequent reduction in fares.

scholarly journals COMMUTERS’ PERCEPTIONS ON RAIL BASED PUBLIC TRANSPORT SERVICES: A CASE STUDY OF KTM KOMUTER IN KUALA LUMPUR CITY, MALAYSIA

2013 ◽  
Vol 11 (3) ◽  
Author(s):  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Ummi Aqilah Khalid ◽  
Mansor Ibrahim
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Traffic ◽  
Attractive Alternative ◽  
Kuala Lumpur ◽  
Transportation Services ◽  
Probabilistic Sampling ◽  
Physical Conditions ◽  
Transport Services

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

scholarly journals COMMUTERS PERCEPTIONS ON RAIL BASED PUBLIC TRANSPORT SERVICES: A CASE STUDY OF KTM KOMUTER IN KUALA LUMPUR CITY, MALAYSIA

2013 ◽  
Vol 11 ◽  
Author(s):  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Ummi Aqilah Khalid ◽  
Mansor Ibrahim
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Traffic ◽  
Attractive Alternative ◽  
Kuala Lumpur ◽  
Transportation Services ◽  
Probabilistic Sampling ◽  
Physical Conditions ◽  
Transport Services

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

scholarly journals Analyzing Public Transportation Plans to Addressing Traffic Congestions in Developing Countries

2019 ◽  
Vol 18 (1) ◽  
pp. 44-57
Author(s):  
Hussaen Ali Hasan Kahachi
Keyword(s):  
Developing Countries ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Well Being ◽  
Transport Services ◽  
Greater Cairo ◽  
The City ◽  
Privately Owned

Traffic congestions is one of the main problems for many cities especially in newly urbanizing countries worldwide. The issue of traffic congestions has major impact not only on the planning of the city, but also on many aspects such as residence overall well-being. Governments often try to address this issue through a number of initiatives, most important of which is promoting public transport in order to reduce the dependency on private cars in the city. This research analyzed state-led public transportation initiatives impact on addressing traffic congestion in developing countries through a case study of the Greater Cairo Region in Egypt. The research specifically focused on two state-led public transportation programs, namely the Great Cairo Transport Authority (CTA) program to improve the existing public transport services in GCR and the GCR underground metro program during the 1990s to early 2010s. The research found that although these programs were successful in limiting the increase of privately owned cars and taxies in GCR, they did not decrease traffic congestions due to a number of issues including malpractice, political and administrative corruption, and rapid population growth and increased population densities that almost doubled in the period from early 1990s to early 2010s.

scholarly journals Evaluasi Perilaku (Consumer Behavior) Pengguna Dan Operator Angkutan Umum Perkotaan

2010 ◽  
Vol 22 (12) ◽  
pp. 1272-1281
Author(s):  
Sri Atun
Keyword(s):  
Consumer Behavior ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Areas ◽  
Mass Transit ◽  
The Other

In the context of public transport and urban areas, the main problem faced is traffic congestion. Ihismn be mused m; many things, such as traffic discipline is relatively low, not optimal role has not beenimplemented angktuan general and mass transit in urban areas optimally. Conduct public Searaurban transport users have not shown good discipline. On the other side of the urban public transportavailable was impressed not planned on a needs basis. Type of public transportation in some areascontinue to grow with the reason for fleet renewal, while tlze aging of the existing jl.t is still operating.Condud public transport operators in urban areas seem to find profit without regard to rules that should be applied.

Investigating factors affecting the mode choices of commuters in Kuwait city & surrounding urban areas: Strategies for a higher quality and more sustainable public transport system

2019 ◽  
Vol 63 (1) ◽  
pp. 65-76
Author(s):  
Esraa Jamal ◽  
David Scott ◽  
Ahmed Idris ◽  
Gordon Lovegrove
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Areas ◽  
Cultural Factors ◽  
Sustainable Transportation ◽  
Sample Population ◽  
Factors Affecting ◽  
Transportation Problems ◽  
Transportation Projects

Abstract This paper reports on the social, cultural, and demographic factors affecting Kuwaiti commuters. The objectives were to 1) investigate the awareness of Kuwaitis of transportation problems, 2) examine the perceptions of Kuwaitis of daily traffic congestion and how it affects them emotionally and physically, and the main objective 3) study the attitudes of Kuwaitis towards using public buses. An online survey was used to examine these factors, and a sample of five hundred transportation system users was obtained. The primary findings showed significant associations between the use of public transport buses and the user’s nationality, gender, age, education, and income level. Men are 2.6 times more likely to use buses, and non-Kuwaiti residents are 6.4 times more likely to use them. In relation to the perceptions of daily traffic congestion, findings indicate that with increase in travel time, commuters, in general, developed more negative feelings, such as exhaustion and stress. A large proportion of the sample population is aware of current local transportation problems and future transportation projects. The results of this study fill a gap in the knowledge of the socioeconomic and cultural factors that influence the success of sustainable public transportation solutions to the traffic challenges found in Kuwait. This knowledge is also crucial to foreign consultants working on planning and transportation projects in the region. It is recommended that officials use this new knowledge on cultural factors to develop integrated land use and transportation plans of the urban areas in Kuwait and to develop more effective and sustainable transportation demand management policies in support of UN Sustainable Development Goals that Kuwait has signed up to pursue.

People’s Perception of Public Transport Services in Oman

2013 ◽  
Vol 65 (3) ◽  
Author(s):  
Rakesh Belwal
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Economic Feasibility ◽  
Transport Infrastructure ◽  
Public Transport System ◽  
Transport Services ◽  
Public Transport Services

The role of public transport services is crucial in ensuring mobility. The Sultanate of Oman has shown a remarkable growth in the last three decades in almost all areas except in the development of public transport infrastructure and services. Currently, Public transportation is a pressing concern for Oman and is attracting much attention, especially in light of increasing traffic congestion and safety concerns. This research followed a public needs assessment and opinion survey approach and covered 2000 respondents in the Al Batinah region of Oman. A quantitative analysis was initially performed using the SPSS, which was later followed by a qualitative analysis. The specific objectives were to conduct a socio-economic feasibility analysis towards the establishment of an effective public transport system in Oman and to study residents’ requirements, sharing habits, traveling behaviors, expenditure and expectations towards public transport in Oman. The study concludes that public transportation in Oman is still in its infancy, and the introduction of a public transport system has taken an unusually long time. People realize the need for a better system, but their knowledge of different transport modes and their use is very limited. People’s attitudes towards using public transport are positive; however, they much prefer to use their own cars. The nearest substitute to the personal car is the taxi, which largely fulfills the role of public transport, barring very few bus lines. On the socio-economic front, this study does not find any major obstacles to the adoption and use of public transportation in Oman.

scholarly journals “More Than a Free Bus Ride”—Exploring Young Adults’ Perceptions of Free Bus Services Using a Qualitative Approach: A Case Study of Penang, Malaysia

2021 ◽  
Vol 13 (6) ◽  
pp. 3294
Author(s):  
Nur Sabahiah Abdul Sukor ◽  
Surachai Airak ◽  
Sitti Asmah Hassan
Keyword(s):  
Young Adults ◽  
Low Income ◽  
Public Transport ◽  
Information Provision ◽  
Service Reliability ◽  
Transport Services ◽  
Free Service ◽  
Bus Service ◽  
Bus Services ◽  
Higher Institutions

Encouraging the younger generation to use public transport can revolutionise the way that citizens commute in the future; hence, municipalities must provide good public transport services to encourage their use. A free bus service was introduced in Penang, Malaysia, to support the sustainable agenda and to provide transport for low-income groups. However, the lack of ridership resulted in the service being far from achieving its target. This study assessed young adults’ perceptions of the current free bus service in Penang to design a strategy to attract them to use the free bus. In this study, six focus group discussions (FGDs) were conducted with young adults aged between 18 and 25 years old studying in three different higher institutions located along the route of the free bus. The data collected were analysed using thematic analysis, in which four areas were identified—free service, reliability, information provision, and attractive service. Finally, this paper provides valuable input on initiatives to further encourage young adults to use the free bus service in Penang.

scholarly journals Inter-Governmental Relation in City Bus Public Transportation Service in Surakarta in Indonesia

2017 ◽  
Vol 2 (3) ◽  
pp. 142-147
Author(s):  
Kristina Setyowati ◽  
Tya Astriyani
Keyword(s):  
Data Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Sampling Technique ◽  
Jel Classification ◽  
Benefit Sharing ◽  
Collective Agreement ◽  
City Bus ◽  
Intergovernmental Cooperation ◽  
Transport Services

Objective - The objective of research was to determine the intergovernmental relation in public transport services. It also aims to identify the inter-governmental Relation in the service of Batik Solo Trans viewed from the cooperation type, the cooperation process and examined using three aspects: sharing of benefits, sharing of burden and sharing of experience. Methodology/Technique - The research method was qualitative descriptive one with interview and documentation as the technique of collecting data. The sampling technique used was purposive sampling on. Data validation was carried out using method triangulation and data analysis using an interactive data analysis. Findings – Considering the result of research, it could be found that the type of inter- Governmental Relation in BST Service was the collective agreement without certain pact document. The cooperation process was done in coordinative manner. The cooperation showed the existence of benefit sharing between the areas involved. Besides, cooperation was also used as the media of sharing experiences, but it didn't show the distribution of responsibility. Novelty - The study recommends that there should be an agreement document specifically governing the intergovernmental cooperation in BST service, enabling the sharing of burdens so that the cooperation can be proposed with the distribution of responsibility between the areas involved. Type of Paper - Empirical Keywords: Inter-Regional Relation; Cooperation; Public Transport Service, City Bus. JEL Classification: O18, O31.

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