scholarly journals “More Than a Free Bus Ride”—Exploring Young Adults’ Perceptions of Free Bus Services Using a Qualitative Approach: A Case Study of Penang, Malaysia

2021 ◽  
Vol 13 (6) ◽  
pp. 3294
Author(s):  
Nur Sabahiah Abdul Sukor ◽  
Surachai Airak ◽  
Sitti Asmah Hassan
Keyword(s):  
Young Adults ◽  
Low Income ◽  
Public Transport ◽  
Information Provision ◽  
Service Reliability ◽  
Transport Services ◽  
Free Service ◽  
Bus Service ◽  
Bus Services ◽  
Higher Institutions

Encouraging the younger generation to use public transport can revolutionise the way that citizens commute in the future; hence, municipalities must provide good public transport services to encourage their use. A free bus service was introduced in Penang, Malaysia, to support the sustainable agenda and to provide transport for low-income groups. However, the lack of ridership resulted in the service being far from achieving its target. This study assessed young adults’ perceptions of the current free bus service in Penang to design a strategy to attract them to use the free bus. In this study, six focus group discussions (FGDs) were conducted with young adults aged between 18 and 25 years old studying in three different higher institutions located along the route of the free bus. The data collected were analysed using thematic analysis, in which four areas were identified—free service, reliability, information provision, and attractive service. Finally, this paper provides valuable input on initiatives to further encourage young adults to use the free bus service in Penang.

scholarly journals PUBLIC TRANSPORT PLANNING: LOCAL BUS SERVICE INTEGRATION AND IMPROVEMENTS IN PENANG, MALAYSIA

2020 ◽  
Vol 18 (13) ◽  
Author(s):  
Azfizan Aziz ◽  
Jamilah Mohamad
Keyword(s):  
Public Transport ◽  
Good Practice ◽  
Physical Effort ◽  
Public Transport System ◽  
Transport Services ◽  
Comprehensive Information ◽  
Transport Modes ◽  
Bus Service ◽  
Bus Services ◽  
Public Transport Services

An integrated public transport system should provide seamless travel to passengers so that they can enjoy good service connection, reasonable waiting time at interchanges, comprehensive information and an integrated ticket amongst different transport modes. Such a system is essential because it allows integrated travel by using all public transport modes that suit passengers’ routes. The concept of integration in public transport, which includes physical, network, fare, information and institutional integration, generally adopts the vision of ‘good practice’ in terms of integration of public transport services. This research concentrates on bus service because it is the primary public transport mode in Penang, Malaysia. This work analyses the Rapid Penang Bus Operation and Network in detail by using a system of indicators derived from surveys and detailed information supplied by the operator. Several recommendations are also provided to improve the reliability, convenience, accessibility, coordinated physical effort and fair fare of bus services.

Assessment of Bus Service-Quality using Passengers’ Perceptions

2015 ◽  
Vol 73 (4) ◽  
Author(s):  
Anil Minhans ◽  
Shamsuddin Shahid ◽  
Sitti Asmah Hassan
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Quality Attributes ◽  
Relative Level ◽  
Transport Services ◽  
Level Of Satisfaction ◽  
User Groups ◽  
Bus Service ◽  
Bus Services ◽  
Bus Transport

Public transport business has been facing quite a few serious challenges. Indeed, public transport operators need to be more heedful of the changing mobility needs and passengers’ perceptions regarding the delivery of bus transport services in order to keep it profitable.  With the prevailing conditions of city buses, as they are, bus transport may not suit the needs of most passengers, especially car users. The aforementioned scenario provided the rationale to conduct this study in 5order to assess the satisfaction of users regarding bus services in three regions of Johor Bahru, Malaysia. A total of 225 samples was evaluated to form the level of satisfaction based on 7 main attributes of bus service-quality as reported by 3 income groups. The perception towards the bus service-quality were obtained and corresponding level-of-satisfaction were analysed. The variability between different user groups’ relative level-of-satisfaction with respect to bus quality attributes was examined using SPSS statistical software. The disputes and agreements between passengers were critically examined to obtain a final rating of service quality attributes. The results revealed that users are very disappointed with the punctuality of  bus service and inability of the operators to provide a tentative timetable for the operation schedules. Passengers of public transport were satisfied with the number of days of operation and the available bus facilities. The study also indicated that the reliability provided by the operators is quite different from what passengers expect

scholarly journals Service Quality and Satisfaction with City Bus Public Transport, Kota Kinabalu Sabah

2018 ◽  
Vol 7 (3.36) ◽  
pp. 78
Author(s):  
Abdullahi Ali Mohamed ◽  
Chong Yau Giou ◽  
Lawal Billa ◽  
Mohd. Ahmadullah Farooqi
Keyword(s):  
Low Income ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Areas ◽  
Income Group ◽  
City Bus ◽  
Transport Services ◽  
Bus Service ◽  
Mode Of Transport

The urban public transportation is an important network system that many urban residences have come to rely on for accessibility and linkage to key urban areas. Although in many urban centers, private transport services is also a preferred mode of transport for many people, however, the significance of public transport remains a perceived need of the city from the standpoint of efficient and timely link between urban areas, control of traffic congestion, and impact on the urban air quality. For the public to maintain their patronage in public transport, reasonable public satisfaction with the services offered is indispensable. Kota Kinabalu city bus is a government-operated bus company started in 2009, but is gradually loosing public interest with low patronage, resulting in increase in personal vehicle traffic. This study aims to understand the reasons for low user patronage of city bus service by investigating the efficiency and quality of service provided. Both quantitative and qualitative data were collected using questionnaire survey and open ended interview. Data is analyzed using inferential statistics analysis and factor analysis. Findings reveals that majority of the users are female of Malaysia nationality in age group 18-24 years and predominantly from low-income group. Overall users rated satisfaction is low because poor services in key area such as Disabled-friend Facility, Bus Network Coverage, Overcrowding and Vehicle Cleanliness. Comfort and Safety were also a major area of concern. It was evident from the study that the users are willing to pay more for improved quality City but. It can thus be inferred that the users of public bus service are not necessarily looking for cheap services but will appreciate improved services at the reasonable price  

Public Transport System in Local City and Rural Area: Comparative Study Between Malaysia and Japan

2014 ◽  
Vol 69 (6) ◽  
Author(s):  
Sotaro Yukawa ◽  
Mohd Azizul Ladin ◽  
Riza Atiq Abdullah O.K. Rahmat
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Rural Areas ◽  
Peninsular Malaysia ◽  
Developed Country ◽  
Public Transport System ◽  
Advantages And Disadvantages ◽  
Regulation Policy ◽  
Bus Service ◽  
Bus Services

Recently, bus companies in Peninsular Malaysia are confronted with a crisis of maintaining its local bus services. Operating unprofitable public transport system in local cities and rural areas is an important issue in a developed country. However, such cases (operating unprofitable public transport) have emerged in developing country like Malaysia. Until recently, researchers focused on this kind of problems for only developed country and there are not enough international comparison about local bus service. To address this gap, we conducted a comparative analysis between Japan and Malaysia in this paper. We’ll focus on the similarities and differences in terms of regulation, policy and some cases of bus substitution in both countries. We also examined the advantages and disadvantages about Japanese case and present some implication about future policy in Malaysia.

scholarly journals STRATEGI PENGEMBANGAN TRANSPORTASI WISATA KURA-KURA BUS DI BALI

Jurnal IPTA ◽  
2018 ◽  
Vol 5 (2) ◽  
pp. 102
Author(s):  
Ayu Kusuma ◽  
IGPB. Sasrawan Mananda ◽  
I Putu Sudana
Keyword(s):  
Data Analysis ◽  
Public Transport ◽  
Smartphone Application ◽  
New Markets ◽  
Brand Reputation ◽  
Transport Services ◽  
Bus Service ◽  
Public Transport Services

Kura-Kura Bus is one of tourist transportation companies in Bali with public shuttle bus service in tourism route. Data analysis in this research were using SWOT and AHP analysis, with participants who have position minimal as a supervisor. Participants selected based on their expertise and relevance with this article. Based on the results of SWOT and AHP analysis to develop tourist transportation is Kura-Kura Bus, which is considered the most realistic scenario is an optimistic scenario, with the goal to be a safe and comfortable transportation. To achieve the goal, based on priority strategies that could be done by management of Kura-Kura Bus are developing unique products, finding new markets, favoring public transport services, enchance brand reputation, developing smartphone application, and cross promotion with supplier.

scholarly journals MODELLING WILLINGNESS TO PAY FOR IMPROVED PUBLIC TRANSPORT SERVICES: THE CHALLENGES OF NON-RESPONSE TO STATED PREFERENCE HYPOTHETICAL QUESTIONS

2017 ◽  
Vol 15 (1) ◽  
Author(s):  
Syahriah Bachok ◽  
Zakiah Ponrahono
Keyword(s):  
Willingness To Pay ◽  
Utility Function ◽  
Service Providers ◽  
Stated Preference ◽  
Chi Square ◽  
Transport Services ◽  
Percent Confidence Level ◽  
Bus Service ◽  
Bus Services ◽  
Chi Square Analysis

The paper focuses on the modelling attempt of willingness to pay for an improved bus service in selected cities and towns of Malaysia. Using responses from onboard intercept surveys, 1,130 samples of bus passengers have been analysed so as to arrive at a simplified model of how passengers trade off their money with possible upgrading of bus services elements. The willingness to pay among these bus riders was very low, despite the high expectation of improvements aspired by them. For service providers, fares are a function of travel time, travel distance and other operating costs. For passengers, the utility function is explained by costs, time, distance and various latent parameters. This paper highlights the significant results of chi-square analysis at various confidence levels. However, modelling the exact utility function of preferences for staggered increased in fares could not be carried out successfully at 95 percent confidence level, due to the relatively small number of respondents stating their and/or undecided response towillingness to pay for the additional fare rate. The issue of non-response to hypothetical survey questions is also raised, explaining the difficulties in modelling this choice behaviour.

scholarly journals MODELLING WILLINGNESS TO PAY FOR IMPROVED PUBLIC TRANSPORT SERVICES: THE CHALLENGES OF NON-RESPONSE TO STATED PREFERENCE HYPOTHETICAL QUESTIONS

2017 ◽  
Vol 15 ◽  
Author(s):  
Syahriah Bachok ◽  
Zakiah Ponrahono
Keyword(s):  
Willingness To Pay ◽  
Utility Function ◽  
Service Providers ◽  
Stated Preference ◽  
Chi Square ◽  
Transport Services ◽  
Percent Confidence Level ◽  
Bus Service ◽  
Bus Services ◽  
Chi Square Analysis

The paper focuses on the modelling attempt of willingness to pay for an improved bus service in selected cities and towns of Malaysia. Using responses from onboard intercept surveys, 1,130 samples of bus passengers have been analysed so as to arrive at a simplified model of how passengers trade off their money with possible upgrading of bus services elements. The willingness to pay among these bus riders was very low, despite the high expectation of improvements aspired by them. For service providers, fares are a function of travel time, travel distance and other operating costs. For passengers, the utility function is explained by costs, time, distance and various latent parameters. This paper highlights the significant results of chi-square analysis at various confidence levels. However, modelling the exact utility function of preferences for staggered increased in fares could not be carried out successfully at 95 percent confidence level, due to the relatively small number of respondents stating their and/or undecided response towillingness to pay for the additional fare rate. The issue of non-response to hypothetical survey questions is also raised, explaining the difficulties in modelling this choice behaviour.

scholarly journals Factors Affecting Students’ Satisfaction Towards Bus Services in Campus

2021 ◽  
Vol 6 (2) ◽  
pp. 175
Author(s):  
Masnita Misiran ◽  
Hasimah Sapiri ◽  
Zahayu Md Yusof ◽  
Massudi Mahmuddin
Keyword(s):  
Factor Analysis ◽  
Public Transport ◽  
Structural Models ◽  
Critical Factor ◽  
Factors Affecting ◽  
Transport Services ◽  
Bus Services ◽  
The University ◽  
Students Satisfaction ◽  
Public Transport Services

The reliability of public transport services (e.g., bus) is a critical factor to be considered among public transport users. This factor is important for the consequences that come with unreliability will significantly increase unnecessary anxiety and discomfort. Such consequences include additional waiting time, late arrival at destinations, and missed connections. The ability of the system to follow the planned schedule and maintain consistent travel time are some of the factors that need to be in focus. In this study, we investigated satisfaction among students who reside in campus towards bus services provided by the university. Factor analysis and structural models were developed to achieve the research objective. Three factors havesignificant relationships with students’ satisfaction. The finding also indicated that bus services are an important requirement of the on-campus students.

Reorienting World Bank Involvement with Urban Transport in Europe and Central Asia

2003 ◽  
Vol 1846 (1) ◽  
pp. 1-8
Author(s):  
Slobodan Mitric
Keyword(s):  
Central Asia ◽  
World Bank ◽  
Low Income ◽  
Public Transport ◽  
Building Blocks ◽  
Urban Transport ◽  
Vulnerable Groups ◽  
Transport Services ◽  
Publicly Owned ◽  
Public Transport Services

Responding to an acute funding and supply crisis in urban public transport services during the past decade, the World Bank made eight loans benefiting about 20 cities in ex-socialist countries in Europe and Central Asia (ECA). The main strategy for the first five projects, now completed, was to make loans for fleet replacement and rehabilitation, conditional on restructuring publicly owned operators, increasing their fare revenue, instilling a greater discipline in subsidy payments, and attempting to bring private capital and skills into the sector. Services provided by publicly owned operators were improved and cost recovery from fares increased, but the funding gap still persists. In the last three projects, approved in the late 1990s, the focus shifted to attracting private operators under a competitive framework, creating markets in road maintenance, and accelerating traffic management. A strategic shift is now warranted, recognizing that increasing motorization and the consequent shifts in the modal split are of primary importance in ECA urban areas. A proposal is presented to extend market principles to the automobile as well, primarily through city-based road use charges. The new strategy continues to emphasize the creation of competitive markets, increased user charges, and sound funding for public transport services, subject to protection mechanisms for low-income and other vulnerable groups. Other building blocks of the strategy (e.g., investment agenda, capacity building, and knowledge-oriented activities) are derived directly from the preferred policy orientations.

scholarly journals Travelers’ Attitudes Toward Mobile Application–Based Public Transport Services in Lahore

SAGE Open ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 215824402098870 ◽  
Author(s):  
Muhammad Ashraf Javid ◽  
Nazam Ali ◽  
Syed Arif Hussain Shah ◽  
Muhammad Abdullah
Keyword(s):  
Public Transport ◽  
Mobile Application ◽  
Structural Equation ◽  
Service Providers ◽  
Mobile App ◽  
Equation Modeling ◽  
Trip Purpose ◽  
Transport Services ◽  
Bus Services ◽  
Public Transport Services

Many cities in developing countries are facing challenges of providing quality public transport facilities to the public. The demand-responsive transport (DRT) initiatives in some cities have helped in providing transportation alternatives to the travelers, and in filling the gap between demand and supply. Recently introduced DRT initiatives in Lahore included the mobile app-based Airlift and Swvl bus services. This article is aimed at evaluating the travelers’ attitudes toward mobile application (app)–based DRT services in Lahore with the help of a questionnaire survey. A questionnaire was designed consisting of travelers’ personal and travel information and their perceptions on selected attributes of Airlift and Swvl bus services. A total of 440 samples were collected through interviews. An exploratory factor analysis (EFA) revealed three factors of service quality, that is, Accessibility and Scheduling Attributes (ASA), Instrumental Attributes (IA), and Service Attraction Attributes (SAA). The results of Structural Equation Modeling (SEM) showed that the ASA, IA, and SAA are significant determinants of travelers’ attitudes toward the existence of Airlift and Swvl bus services in Lahore. These factors have strong correlations with travelers’ intentions to use Airlift and Swvl services in the future. The waiting time at a stop, travelers’ income, vehicle ownership, trip purpose, and profession are also significant in determining the travelers’ attitudes and preferences with app-based public transport services. These findings would be helpful for the service providers and transport planners for making appropriate policies to improve the quality of these services.

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