scholarly journals COMMUTERS’ PERCEPTIONS ON RAIL BASED PUBLIC TRANSPORT SERVICES: A CASE STUDY OF KTM KOMUTER IN KUALA LUMPUR CITY, MALAYSIA

2013 ◽  
Vol 11 (3) ◽  
Author(s):  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Ummi Aqilah Khalid ◽  
Mansor Ibrahim
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Traffic ◽  
Attractive Alternative ◽  
Kuala Lumpur ◽  
Transportation Services ◽  
Probabilistic Sampling ◽  
Physical Conditions ◽  
Transport Services

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

scholarly journals COMMUTERS PERCEPTIONS ON RAIL BASED PUBLIC TRANSPORT SERVICES: A CASE STUDY OF KTM KOMUTER IN KUALA LUMPUR CITY, MALAYSIA

2013 ◽  
Vol 11 ◽  
Author(s):  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Ummi Aqilah Khalid ◽  
Mansor Ibrahim
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Traffic ◽  
Attractive Alternative ◽  
Kuala Lumpur ◽  
Transportation Services ◽  
Probabilistic Sampling ◽  
Physical Conditions ◽  
Transport Services

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

scholarly journals Cluster Analysis of the Routes of the New Management Model for Surface Urban Passenger Mass Transit

2020 ◽  
Vol 17 (4) ◽  
pp. 182-195
Author(s):  
M. A. Kudryashov ◽  
R. S. Ayriev ◽  
G. M. Ovnanyan
Keyword(s):  
Cluster Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Classical Method ◽  
Mass Transit ◽  
Urban Traffic ◽  
Management Model ◽  
Transportation Services ◽  
Transport Services

The city of Moscow has implemented a new management model for surface urban passenger transportation (NMM). To consistently monitor the quality of transportation services it is suggested to introduce a methodology of its assessment. The methodology for assessing quality of public transport services is supposed to be tested on routes serviced by commercial enterprises under state contracts for provision of public transportation services by public transport on the routes of regular passenger and baggage transportation by road in urban traffic. The objective of the research was to select objects in order to test the methodology for assessing quality of public transportation services provided by surface urban public mass transit (SUPMT) on routes serviced in the framework of NMM. A scientifically substantiated partition of a given sample of routes has been performed. The routes have been classified using the classical method of hierarchical cluster analysis, where the Euclidean distance with a single rule of cluster joining was used as a measure of proximity. The clustering procedure was performed using the Ward method. Based on the results of the cluster analysis, ten routes were selected that are subject to further analysis.

scholarly journals PERSEPSI KENYAMANAN DAN HARGA TERHADAP MINAT PENGGUNAAN JASA TRANSPORTASI ANGKUTAN UMUM KOTA DI KABUPATEN PURWAKARTA

2020 ◽  
Vol 7 (1) ◽  
pp. 16-23
Author(s):  
Ade Nurhayati
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Service Users ◽  
Analysis Model ◽  
Long Distance ◽  
Transportation Services ◽  
Transport Services ◽  
The City

Reduced interest in the use of city public transport services because there are still many public transport facilities that do not attach importance to the convenience of service users and the absence of alternative tariff options for long distance or short distance, so service users choose to use other transportation services that can answer their needs, such as transportation online that already exists in Purwakarta today.            In this case the author is very interested in conducting research, with the title "The Influence of Perceptions of Comfort and Price Against Interest in the Use of City Public Transportation Transportation Services in Purwakarta District".            The purpose of this study was to determine the effect of perceived comfort and price on the interest in using the City Public Transport Service in Purwakarta Regency. In this study respondents were users of public transportation services in Purwakarta using sampling techniques called Non-Probability Sampling.            The research method used is descriptive qualitative method, which is a method that is done by collecting, presenting and analyzing data that gives a clear enough picture of the object under study. This study uses a multiple linear regression analysis model with the help of IBM SPSS 21 program.            Hypothesis This study shows that the variables of perceived comfort and price have a positive and significant effect on the interest in using public transportation services in the city of Purwakarta.

scholarly journals Analyzing Public Transportation Plans to Addressing Traffic Congestions in Developing Countries

2019 ◽  
Vol 18 (1) ◽  
pp. 44-57
Author(s):  
Hussaen Ali Hasan Kahachi
Keyword(s):  
Developing Countries ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Well Being ◽  
Transport Services ◽  
Greater Cairo ◽  
The City ◽  
Privately Owned

Traffic congestions is one of the main problems for many cities especially in newly urbanizing countries worldwide. The issue of traffic congestions has major impact not only on the planning of the city, but also on many aspects such as residence overall well-being. Governments often try to address this issue through a number of initiatives, most important of which is promoting public transport in order to reduce the dependency on private cars in the city. This research analyzed state-led public transportation initiatives impact on addressing traffic congestion in developing countries through a case study of the Greater Cairo Region in Egypt. The research specifically focused on two state-led public transportation programs, namely the Great Cairo Transport Authority (CTA) program to improve the existing public transport services in GCR and the GCR underground metro program during the 1990s to early 2010s. The research found that although these programs were successful in limiting the increase of privately owned cars and taxies in GCR, they did not decrease traffic congestions due to a number of issues including malpractice, political and administrative corruption, and rapid population growth and increased population densities that almost doubled in the period from early 1990s to early 2010s.

People’s Perception of Public Transport Services in Oman

2013 ◽  
Vol 65 (3) ◽  
Author(s):  
Rakesh Belwal
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Economic Feasibility ◽  
Transport Infrastructure ◽  
Public Transport System ◽  
Transport Services ◽  
Public Transport Services

The role of public transport services is crucial in ensuring mobility. The Sultanate of Oman has shown a remarkable growth in the last three decades in almost all areas except in the development of public transport infrastructure and services. Currently, Public transportation is a pressing concern for Oman and is attracting much attention, especially in light of increasing traffic congestion and safety concerns. This research followed a public needs assessment and opinion survey approach and covered 2000 respondents in the Al Batinah region of Oman. A quantitative analysis was initially performed using the SPSS, which was later followed by a qualitative analysis. The specific objectives were to conduct a socio-economic feasibility analysis towards the establishment of an effective public transport system in Oman and to study residents’ requirements, sharing habits, traveling behaviors, expenditure and expectations towards public transport in Oman. The study concludes that public transportation in Oman is still in its infancy, and the introduction of a public transport system has taken an unusually long time. People realize the need for a better system, but their knowledge of different transport modes and their use is very limited. People’s attitudes towards using public transport are positive; however, they much prefer to use their own cars. The nearest substitute to the personal car is the taxi, which largely fulfills the role of public transport, barring very few bus lines. On the socio-economic front, this study does not find any major obstacles to the adoption and use of public transportation in Oman.

scholarly journals Perceptions Passengers on Service Quality: Public Transport in Kuala Lumpur

2018 ◽  
Vol 7 (2.29) ◽  
pp. 865
Author(s):  
Hamza Imhimmed Mohamed Irtema ◽  
Amiruddin Ismail ◽  
Muhamad Nazri Borhan ◽  
Hassan. M Abdelsalam ◽  
Abdurauf. B.Z Alshetwi ◽  
...  
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Measurement Model ◽  
Kuala Lumpur ◽  
Railway Stations ◽  
Transportation Services ◽  
Equation Modelling

The quality of service is a measurement of the level of service provided against the expectations of customers. This research examines the behaviour of passengers using public transport with respect to the service quality of public transit. A questionnaire was answered by 412 passengers at one of the main railway stations, Kuala Lumpur Sentral. Empirical data were extracted based on the information collected from the survey. Structural equation modelling was used to examine the measurement model. The findings of the study reveal that public transport passengers are significantly influenced by service attributes, for example, vehicle safety, cleanliness of the facility, and management of complaints. These findings identify the important service attributes that public transportation services in Kuala Lumpur need to prioritise. This study will help ascertain whether service quality meets or exceeds the expectations of the passengers. 

scholarly journals PERFORMANCE ANALYSIS AND MODELING OF PASSENGER PUBLIC TRANSPORT SERVICES IN SALATIGA CITY

ASTONJADRO ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 61
Author(s):  
Mudjiastuti Handajani ◽  
Ferry Firmawan ◽  
Harmini Harmini
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Waiting Times ◽  
Load Factor ◽  
Transportation Services ◽  
Transport Services ◽  
Research Activities ◽  
Directorate General ◽  
Public Transport Services

<p>The performance condition of public transportation services in Salatiga City does have an average rating of still good, but it still has classic problems such as there is no passenger stop, public transportation takes a long time to catch up on deposits, and passengers do not know the fare per kilometer that must be paid. These conditions encourage research activities in the form of an analysis of the performance of public transport passengers in Salatiga City (Case Study of the Tamansari – Blotongan Route). The long-term goal of this research is that the resulting analysis can contribute to stakeholders in Salatiga City, especially in terms of (public transport) towards smart transportation. The specific target to be achieved from the research is the analysis and modeling of the performance of passenger public transport services that will be carried out in Salatiga City, in the form of field surveys and secondary data collection, namely: number of vehicles, number of passengers and data in the form of public transport routes: routes, schedules, speeds and Primary forms are: boarding alighting (up and down passengers) and headway (distance between two public transport vehicles). The analytical method used is the analysis and modeling of the performance of passenger public transportation services in accordance with Government Regulation No. 10 of 2012 Directorate General of Land Transportation concerning Minimum Service Standards for Road-Based Mass Transportation. The results showed that the physical condition of the passenger fleet of Salatiga City on the Tamansari - Blotongan PP route was classified as suitable for use. There are a total of 90 fleets that are sufficient for the needs of Salatiga City public transport passengers who want to travel by means of transportation. The results of the performance analysis based on various indicators show that the performance quality of public transportation services in Salatiga City has met the standards set by the Directorate General of Land Transportation. It can be seen from the results of the load factor analysis with a value of 0.72, the value is included in category A, namely &gt; 0.8. For the level of satisfaction and level of performance, most of the indicators have met the satisfaction of public transport passengers in Salatiga City, so it is sufficient to maintain it. However, there are indicators of waiting times for public transportation that need to be improved.</p>

scholarly journals URBAN COMMUTERS’ EXPECTATION LEVELS ON THE e-VTOL VERTICAL AIRPORT DESIGN IN KUALA LUMPUR, MALAYSIA

2021 ◽  
Vol 8 (3) ◽  
pp. 179
Author(s):  
Raymond Lim Ying Keat ◽  
Jestin Nordin ◽  
Mohd Najib Mohd Salleh
Keyword(s):  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Traffic ◽  
Urban Setting ◽  
City Centre ◽  
World Bank Group ◽  
Kuala Lumpur ◽  
Planning Strategy ◽  
Bank Group ◽  
The City

The world’s urban dwellers are rapidly growing by 60.3% over six decades (1960-2019) (The World Bank Group, 2020), and two third of the world’s population is projected to reside in the urban setting by 2050. The same issue occurred in Malaysia, where the shifting from 73% rural to 73% urban population is real (Mohd Hussain, N. H.; Byrd, H.; & Ahmad, N. A., 2017), and this phenomena contributed to the increasing number of population in big cities such as Kuala Lumpur. Therefore, it is expected that the existing challenging traffic congestion will worsen if a better traffic dissemination planning strategy is not developed. Hence, the development of an e-VTOL (electrical vertical take-off landing) vehicle is a possible strategy to ease the urban traffic congestion problem. Serious collaboration among the departments such as planning, engineering, architecture, aviation developers, policy makers, and the sponsors, is important to establish sustainable future urban mobility and connectivity. This study aims to obtain information on the needs and expectations of urban commuters on the development of a vertiport in the city of Kuala Lumpur. A series of surveys involving 157 commuters using public transportation within the city centre, and a case study analysis, were conducted to gain an understanding of the viability of building a vertiport in Kuala Lumpur. Initially, findings show that nearly 50% of the respondents totally agree with the proposed development idea, while approximately 13% are really against this future urban air mobility strategy.

scholarly journals Service Quality and Satisfaction with City Bus Public Transport, Kota Kinabalu Sabah

2018 ◽  
Vol 7 (3.36) ◽  
pp. 78
Author(s):  
Abdullahi Ali Mohamed ◽  
Chong Yau Giou ◽  
Lawal Billa ◽  
Mohd. Ahmadullah Farooqi
Keyword(s):  
Low Income ◽  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Areas ◽  
Income Group ◽  
City Bus ◽  
Transport Services ◽  
Bus Service ◽  
Mode Of Transport

The urban public transportation is an important network system that many urban residences have come to rely on for accessibility and linkage to key urban areas. Although in many urban centers, private transport services is also a preferred mode of transport for many people, however, the significance of public transport remains a perceived need of the city from the standpoint of efficient and timely link between urban areas, control of traffic congestion, and impact on the urban air quality. For the public to maintain their patronage in public transport, reasonable public satisfaction with the services offered is indispensable. Kota Kinabalu city bus is a government-operated bus company started in 2009, but is gradually loosing public interest with low patronage, resulting in increase in personal vehicle traffic. This study aims to understand the reasons for low user patronage of city bus service by investigating the efficiency and quality of service provided. Both quantitative and qualitative data were collected using questionnaire survey and open ended interview. Data is analyzed using inferential statistics analysis and factor analysis. Findings reveals that majority of the users are female of Malaysia nationality in age group 18-24 years and predominantly from low-income group. Overall users rated satisfaction is low because poor services in key area such as Disabled-friend Facility, Bus Network Coverage, Overcrowding and Vehicle Cleanliness. Comfort and Safety were also a major area of concern. It was evident from the study that the users are willing to pay more for improved quality City but. It can thus be inferred that the users of public bus service are not necessarily looking for cheap services but will appreciate improved services at the reasonable price  

scholarly journals Proximity Indexing of Public Transport Terminals in Metro Manila

2021 ◽  
Vol 13 (8) ◽  
pp. 4216
Author(s):  
Krister Ian Daniel Roquel ◽  
Raymund Paolo Abad ◽  
Alexis Fillone
Keyword(s):  
Spatial Distribution ◽  
Public Transport ◽  
Public Transportation ◽  
Travel Demand ◽  
Supply And Demand ◽  
Transportation Services ◽  
Transport Services ◽  
Multimodal Transport ◽  
Metro Manila ◽  
Public Transport Services

Despite the extensive transit network in Metro Manila, intermodal connections between public transportation services are still fragmented. In response, authorities proposed various multimodal transport terminals around the periphery of the metropolis. However, there is a need to understand how these proposed terminals will impact existing transportation infrastructure and services as well as the current travel demand. This paper proposes a method that quantifies the nearness of any subject to any metric of interest, or in this case, the location of the terminal based on its proximity to existing transit supply and demand at different points in the transport network. It involves a simple methodology that requires only the spatial distribution of relevant transport planning data (e.g., public transport services, public transport passenger activity). It was found that the spatial distribution of the transport terminals in the study area is more closely related to the transit supply. Using the same methodology, several potential locations in Metro Manila (e.g., central terminal, terminal along a major junction) were assessed to see whether these are viable sites for a multimodal terminal. One scenario configuration was found to be better integrated with where trips start and/or end, while another seemed to improve integration of the existing railways.

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