scholarly journals The Extent to which the Overall Quality can be Applied to University Educational Performance - An Applied Study in Iraqi Universities

Webology ◽  
2021 ◽  
Vol 18 (2) ◽  
pp. 1133-1151
Author(s):  
Sajjad Khalaf Hussien ◽  
Mushtak Mahmood Khalaf Al-Sabawy ◽  
Wesam Ali Hussien
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Private University ◽  
Total Quality ◽  
Management Tools ◽  
Public And Private ◽  
Applied Study ◽  
Statistical Program ◽  
University Performance ◽  
The University

The important of the study lie in his particle aspect that combined both total quality management and university performance in both public and private university, which can be achieved by introducing the scientific bases that all the university must followed. The problem of the paper is that most of the Iraqi universities do not apply the total quality management tools in its performance therefore the paper focus on identifying the relationship between total quality management and university performance, the study include preparing questionnaires forms and distributed on a sample of faculty deans, their assistants, and department heads and these questionnaires were analysis using statistical program (SPSS) by frequency and percentages. In order to know the direction of each hypothesis and the evidence validity or incorrectness of the hypothesis and the extent to which the phrases coincide with the hypothesis, the following measures were used (arithmetic mean, standard deviation, and mode).

scholarly journals Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry

2015 ◽  
Author(s):  
Alexandros Psychogios ◽  
Constantinos Priporas
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Service Industry ◽  
Point Of View ◽  
Service Organizations ◽  
Total Quality ◽  
Public And Private ◽  
Major Argument ◽  
Public And Private Sector ◽  
Depth Interviews

This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a range of public and private sector managers, actual awareness of its “soft” side is often superficial, and managers have a relatively poor understanding of it. TQM is neither resisted nor directly absorbed by them, but they tend to see it from the technical point of view, being aware only of the importance of its “hard” aspects.

scholarly journals TOTAL QUALITY MANAGEMENT IN MOROCCAN UNIVERSITIES : READING IN THE REALITY OF PRACTICE IN THE LIGHT OF INTERNATIONAL EXPÉRIENCES

2021 ◽  
Vol 03 (03) ◽  
pp. 247-257
Author(s):  
Saadia LADBES
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
The State ◽  
Total Quality ◽  
Management Planning ◽  
Higher Education System ◽  
International Experiences ◽  
The Difference ◽  
The University

In Morocco, there is a crisis that has not yet found its way to serious and decisive treatment, which is the output crisis of the higher education system. Though the successive public policies seek to contain correctional projects and initiatives, they have not made the difference, and have not set out effective and efficient tracks in developing mechanisms for evaluation, development and reconstruction, to produce educational and learning outputs that contribute to the real takeover of the State's development aspirations. The weak capacity of Moroccan universities to respond rapidly to the global, economic, cultural and technological variables imposed by globalization and securing the conditions for social, economic, political and security stability of the state, requires bypassing through advanced science-based treatment of quality and value of achievement. The issue of total quality management in higher education institutions may be raised by including international experiences that have succeeded to curb the regulatory and administrative failure of its educational institutions, to enhance the chances of Moroccan universities to transfer higher education in Morocco from traditional measure to modern measure by applying quality control standards in management, planning and implementation, in accordance with a strategy that is supported by the State and the University.

Measuring the performance of educational institute by using standard of total quality (compare study between private and public schools)

2021 ◽  
Author(s):  
Yazen Mahmood ◽  
◽  
Saif Younis ◽  
Tala Saeed ◽  
◽  
...  
Keyword(s):  
Public Schools ◽  
Quality Management ◽  
Total Quality Management ◽  
Private Schools ◽  
Private School ◽  
Total Quality ◽  
Public And Private ◽  
Management Standards ◽  
Private And Public ◽  
Compare Study

This research aims to Identify the Total Quality Management standards and the ability to implementation theses standards in educational institutes of Kurdistan region (KRG) in Public and Private schools by ask a question : what is the reality of implementation the standards of Total Quality Management (TQM) in educational institutes of (KRG). The study take 100 sample (Sava private school and AL-Khouwa public school) and use the excel program for analysis the data and the result showed there are difference in implementation the standards between the Public schools and Private schools. The study recommended the need of sharing and disseminating concepts of implementation the standards of (TQM) between the workers in the educational sector.

Survey of Problems and Prospects of Implementing Total Quality Management In Medium-Scale Enterprises: A Study Based on 80 North Indian Medium Enterprises

Paradigm ◽  
2007 ◽  
Vol 11 (2) ◽  
pp. 57-66
Author(s):  
Ramanand Yadav
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Univariate Analysis ◽  
Primary Objective ◽  
Total Quality ◽  
Public And Private ◽  
Medium Scale ◽  
Quality Practices ◽  
Functional Orientation ◽  
Medium Enterprises

Implementing Total Quality Management in medium-scale enterprises is a process of initiating excellent quality practices enabling them to differentiate from competitors' practices. Like in many other countries, the medium enterprises in India are also taking various steps to delight their customers, in which, Total Quality Management (TQM) is one. The primary objective of this study is to pinpoint the problems that may hinder the process of smooth adoption of TQM in a medium-scale enterprise. Simultaneously, the study also highlights the ways through which prospects of adopting TQM in these enterprises can be enhanced. Significantly, the study resulted in highlighting the factors by which familiarity among management, staff, and employees about quality practices can be enhanced. The study also highlights the factors of TQM integration and measures of quality improvement, which can be helpful in enhancing the prospects of adopting TQM in these enterprises. However, the univariate analysis helped to conclude that TQM can be implemented in any type of medium enterprise irrespective of the type, sector, and functional orientation. However, because of their nature of operation, medium enterprises in public and private sectors require different type of measures for integrating TQM into their systems.

scholarly journals The Effect of Total Quality Management on University Performance in Jordan

2019 ◽  
Vol 10 (6) ◽  
pp. 283
Author(s):  
Khaled Alzeaideen
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Performance Improvement ◽  
Word Of Mouth ◽  
Educational Institutions ◽  
Total Quality ◽  
Policy Makers ◽  
University Performance ◽  
Cluster Random Sampling ◽  
Statistical Results

Total Quality Management (TQM) a functioning idea to accomplish incessant performance improvement-is the word of mouth of the 1990s, attracting deep interest among organizations and educational institutions in many countries. Numerous policy-makers truly believe that TQM can improve the performance of their organizations but they did not test it to make sure the effect of TQM. Hence, the purpose of this study is to examine the effect of TQM on university performance in Jordan. This relationship obtains a substantial scholarly attention and several researches have been conducted in the western countries, but none has been conducted in Jordan in the recent year using this variable in a model. A structured survey was conducted and selected 10 public and 10 private universities in Jordan via cluster random sampling. The hypotheses were tested using SEM-AMOS package 22.0 based on resource based theory. Based on the statistical results, TQM has statistically significant effect on university performance in Jordan. Consequently, the findings evoked that there is a dire need to focus on TQM for boosting university performance and its sustainability in Jordan.

scholarly journals Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review

2022 ◽  
Vol 131 ◽  
pp. 02009
Author(s):  
Dana Grossu-Leibovica ◽  
Henrijs Kalkis
Keyword(s):  
Patient Satisfaction ◽  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Client Satisfaction ◽  
Total Quality ◽  
Healthcare Organizations ◽  
Management Tools ◽  
Healthcare Settings ◽  
Improve Service Quality

The aim of the given research is to analyse total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

scholarly journals Total Quality Management Requirements and their Impact in Enhancing Competitive Advantage

2017 ◽  
Vol 1 (4) ◽  
pp. 184-217
Author(s):  
Ruaa Ahmed Ibrahim
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Analytical Approach ◽  
Academic Leadership ◽  
Total Quality ◽  
Correlation Relationship ◽  
Quality Requirements ◽  
The University

The objective of the research is to identify the availability of the overall quality requirements to achieve competitive advantage at the University of Tikrit. The research is based on the descriptive analytical approach and the use of the quality requirements scale As well as the measure of competitive advantage, and the research reached a number of results is that the most academic leadership functions whose performance is affected by the requirements of the overall quality. The study produced a number of recommendations that include implementing mechanisms that draw a clear path to achieving competitive advantage. In the light of these recommendations, the study reached a number of conclusions, the most prominent of which are: the existence of a correlation relationship and a significant effect among the research variables in light of the researcher's study which is consistent with the recommendations.

scholarly journals Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos

2020 ◽  
Vol 8 (2) ◽  
pp. 87
Author(s):  
B.O. Abimbola ◽  
E.O. Oyatoye ◽  
O.G. Oyenuga
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Management Practices ◽  
Employee Commitment ◽  
Total Quality ◽  
Tertiary Institutions ◽  
The University

<p>The quality of education offered by the tertiary institutions in Nigeria in recent times has critically degenerated. Unfortunately, this has led to the unprecedented rise in the poor quality of Nigerian graduates which contributes to the very alarming high rate of unemployment in the country. This article therefore examines the relationship between total quality management (TQM), employee commitment and competitive advantage among tertiary institutions in Lagos State with a particular focus on the University of Lagos, using a survey research design with a random selection of 350 respondents from a population of 2,047 staff strength across the 11 faculties in the university. The data used for this article were derived from a systematic review of the relevant literature and a structured questionnaire. The data obtained from the questionnaire was subjected to descriptive and inferential statistics. The result showed that the adoption of total quality management practices and employee commitment significantly affects competitive advantage. The findings suggest that proper adoption of TQM practices coupled with employee commitment will guarantee competitive advantage outcomes measured in terms of increase in revenue, customer satisfaction and employee satisfaction. TQM and employee commitment through its principles can successfully contribute to enhanced organizational performance and dynamic competitiveness.</p>

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