A Study on Plans for Improving Library Lending System for Young Children: - Based on the Service Design Process of Gongdo Public Library in Anseoung-si

CONTENTS PLUS ◽  
2015 ◽  
Vol 13 (2) ◽  
pp. 135-148
Author(s):  
Donghee Suh ◽  
◽  
Hyekyung Kim
Keyword(s):  
Young Children ◽  
Design Process ◽  
Public Library ◽  
Service Design

Associations between Public Library Use and Reading Aloud among Families with Young Children

2016 ◽  
Vol 173 ◽  
pp. 221-227.e1 ◽  
Author(s):  
Pamela Chen ◽  
Corinna Rea ◽  
Rebecca Shaw ◽  
Clement J. Bottino
Keyword(s):  
Young Children ◽  
Reading Aloud ◽  
Public Library ◽  
Library Use

scholarly journals Analisa Tingkat Pelayanan IT Service Management pada Penerapan Sistem Ujian Nasional berbasis Komputer dengan menggunakan Kerangka Kerja ITIL v3

2020 ◽  
Vol 2 (1) ◽  
pp. 24
Author(s):  
Evi Novilia ◽  
Widya Cholil ◽  
Tri Basuki Kurniawan
Keyword(s):  
Design Process ◽  
Service Management ◽  
Service Design ◽  
Service Level ◽  
Management Service ◽  
It Service Management ◽  
Design Technology ◽  
It Service ◽  
Process Implementation ◽  
Catalog Management

Ujian Nasional berbasis Komputer (UNBK) sudah menjadi bagian dari evaluasi pendidikan yang bertujuan untuk memetakan bagaimana kondisi pendidikan di Indonesia. UNBK pertama kali dilaksanakan pada tahun 2014 secara dari dan dilakukan secara terbatas. Namun sejak tahun 2017 proses evaluasi berbasis komputer sudah diwajibkan di seluruh sekolah atas, termasuk MAN 1 Palembang, MAN 2 Palembang dan MAN Musi Rawas. Dalam mendukung proses evaluasi berbasis komputer diperlukan sistem Ujian Nasional yang terintegrasi. Kendala yang terjadi adalah hanya beberapa sekolah atas yang lolos uji verifikasi, umumnya disebabkan oleh jaringan, proses data, proses sistem yang berjalan dan layanan dari segi TI. Penelitian dilakukan dengan meninjau bagaimana kualitas, kontinuitas dan kinerja layanan TI dalam sistem dengan pendekatan service design Framework ITIL v3, dengan menggunakan 7 parameter utama yakni Service Catalog Management, Service Level Management, Service Design Process, Service Design Technology Related Activities, Organizing for Service Design, Service Design Technology Consideration, Service Design Process Implementation Consideration. Dari hasil asesmen, dihasilkan nilai asesmen tertinggi untuk Service Catalog Management dan nilai asesmen terendah Service Design Technology Related Activities

Service Design

2012 ◽  
pp. 211-222
Author(s):  
Satu Miettinen
Keyword(s):  
Design Process ◽  
Design Thinking ◽  
Service Design ◽  
Design Methods ◽  
Point Of View ◽  
Human Interaction ◽  
Service Development ◽  
Service Needs ◽  
New Ideas ◽  
Tourism Service

Service design is establishing itself as a method for developing services and service business. Service needs, new ideas and ways to utilise technology are encountered when the customer and the end user participate in the design process. This chapter focuses on service design methods and the process of how service design can help in innovating customer-orientated service concepts for e-tourism. Service design connects the areas of cultural, social and human interaction. Use of design methods acts as a link between the different views in the service design process. Service design is an emerging field where the terminology and methods are still developing. Mager (2009) has pointed out that the need for service design is evident, as economic development has changed dramatically during the last four decades from manufacturing to provision of information and services. Service design looks at service development from the designer’s point of view. Design thinking has the ability to create concepts, solutions and future service experiences for users.

scholarly journals Multi-factor service design: identification and consideration of multiple factors of the service in its design process

2018 ◽  
Vol 13 (1) ◽  
pp. 51-74 ◽  
Author(s):  
Chiehyeon Lim ◽  
Ki-Hun Kim ◽  
Min-Jun Kim ◽  
Kwang-Jae Kim
Keyword(s):  
Design Process ◽  
Service Design ◽  
Multiple Factors

Developing a regional design support service

Info ◽  
2015 ◽  
Vol 17 (4) ◽  
pp. 81-90 ◽  
Author(s):  
Juho Salminen ◽  
Satu Rinkinen ◽  
Rakhshanda Khan
Keyword(s):  
Sample Size ◽  
Design Process ◽  
User Involvement ◽  
Service Design ◽  
Support Service ◽  
Service Development ◽  
Design Support ◽  
Content Type ◽  
Living Lab ◽  
Starting Point

Purpose – This paper aims to examine how to support use of design in small- and medium-sized enterprises (SMEs) by developing a new design support service. Design is emerging as one of the major themes of modern business development. However, most organisations – especially SMEs – view incorporating design as problematic. Design/methodology/approach – This paper presents the service development process as a case study and contributes to the discussions on service development projects realised in the Living Lab context and enhancing the use of design among SMEs. The project had two basic assumptions as a starting point: using design is beneficial for SMEs’ business and business advisors are the best channel for reaching these SMEs. The basics of service design process and several tools such as the service design blueprint, the business model canvas and problem interviews were utilised to develop a service concept and to test it among target SMEs. Findings – It is difficult to find SMEs that need design and are not yet served by the current regional or national service offerings. The findings demonstrate the importance of user involvement in the beginning of service design process. Research limitations/implications – Limited sample size may impact the generalisability of the results. Increasing the sample size of companies might provide new insights not yet discovered in this study. Originality/value – Policymakers can benefit from the insights on design support service development when designing new services for SMEs. Co-design processes that are elemental to the Living Lab approach could also benefit the development of public business-to-business (B2B) services.

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