Evolution of stakeholder management approach in business: a literature review

AbstractRoadmapping has been addressed as a management approach used to support strategic and innovation planning of organisations over recent decades. This paper introduces a new standpoint for addressing roadmapping through the application of service theories as a way for tackling the demand for the digitalisation of roadmapping. To this end, the concept of roadmapping as a service offer is developed and employed to analyse three customer perspectives of roadmapping: owners and sponsors, team members, and facilitators. Based on a literature review and interviews with roadmapping experts, customer jobs, pains, and gains are described for each of the perspectives. In the end, the paper provides insights for the understanding of the concept of roadmapping service and opens opportunities for further theoretical and empirical developments around this new path. These results are part of a broader research project exploring the digitalisation of roadmapping.

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Barriers to Effective Communication and Stakeholder Management in Project Environments and How to Overcome These Barriers

International Journal of Applied Logistics ◽

10.4018/ijal.2019070103 ◽

2019 ◽

Vol 9 (2) ◽

pp. 39-57

Author(s):

Brian J. Galli

Keyword(s):

Literature Review ◽

Success Factors ◽

Project Success ◽

Stakeholder Management ◽

Effective Communication ◽

The Body ◽

Negative Effects ◽

Communication Management ◽

Soft Skill ◽

Healthy Relationships

This study sought to investigate the prominent barriers to effective communication and stakeholder management in project teams. Specifically, this study examined the role of management frameworks currently utilized by organizations and their efficiency in supporting team collaboration, conflict management, and stakeholder management in project environments. The study utilized a two-prong research methodology to identify and to analyze current literature related to the scope and objective of this study. The study first deployed an exploratory and unstructured literature review and then a structured literature review to identify the pool of relevant articles and content. A systematic review was then performed to reduce the body of literature down to the critical few that could serve as the basis for the study's analysis. The results revealed the inadequacies of management frameworks in promoting healthy relationships between project managers and stakeholders. Furthermore, the study exposes a gap between formal communications planning, the actual execution, the implementation of the plan, and the poor implementation of organizational processes. The results also show the common types of conflict, the positive and negative effects that these have on project environments, project success, and the critical success factors in stakeholder management. In addition to identifying barrier and shortcomings, this article sheds light on improvement areas that will have the most significant effect on project success. The literature synthesis reveals the importance of soft skill in communication management. The results suggest that much work remains to be done by the organization to train and prepare managers in building relationships and developing soft skills. The literature has demonstrated that perception, values, team cohesion, the willingness to share, trust, and healthy relationships are most influential in project success, but in practice, the latter is not applied. In conclusion, this area needs improvement and further investigation.

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Stakeholder Management: A Universal Strategic Health Services Management Approach to Unlock a Profitable Return on Investment

Prabandhan Indian Journal of Management ◽

10.17010//2014/v7i10/59249 ◽

2014 ◽

Vol 7 (10) ◽

pp. 17

Author(s):

Simon Shiri

Keyword(s):

Health Services ◽

Return On Investment ◽

Stakeholder Management ◽

Management Approach

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Internationalization of Japanese Business Groups – Literature Review

Marketing – from Information to Decision Journal ◽

10.2478/midj-2018-0008 ◽

2018 ◽

Vol 1 (2) ◽

pp. 27-41

Author(s):

Zsuzsanna Járfás

Keyword(s):

Literature Review ◽

Institutional Environment ◽

Stakeholder Management ◽

Business Groups ◽

Knowledge Flows ◽

Managerial Implications ◽

Excellent Work ◽

Nuanced Understanding ◽

Theoretical Question ◽

Lock In

Abstract The internationalization of Japanese business groups (JBG) have been subject to intense scrutiny since JBG shot to world stage in the 1980’s. Studies on the internationalization of JBG have been fragmented in scope and have mainly focused on specific behaviors e.g. mode of market entry, knowledge creation, knowledge flows between headquarters and overseas subsidiaries, overseas market development and sales strategies, to name a few. Little attention has been paid, however, to explaining the reasons behind these behaviors. This literature review aims to contribute to filling this gap by recognizing the internationalization’s embeddedness in the country’s institutional environment, thus providing a more nuanced understanding of the drivers behind these behaviors as well as the intrinsic obstacles that may hinder the outcomes of these internationalization efforts. This study also hopes to answer the theoretical question called for by (Zaheer, Gözübüyük and Milanov, 2010) in their excellent work “It’s the connections: The network perspective in interorganizational research: “How do organizations balance the benefits of trust and embeddedness with the costs of lock-in and inflexibility with the same set of partners?” The holistic perspective of this review has wide ranging managerial implications in terms of effective intra-organizational dialogue, stakeholder management, organizational knowledge management, among others.

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Reputation Risk from a Stakeholder Management Perspective

Risk and Financial Management ◽

10.30560/rfm.v2n2p1 ◽

2020 ◽

Vol 2 (2) ◽

pp. p1

Author(s):

A. Aderibigbe ◽

E. Fragouli

Keyword(s):

Stakeholder Management ◽

Management Plan ◽

Reputation Management ◽

Management Approach ◽

Case Study Methodology ◽

Reputation Risk ◽

Management Perspective ◽

Study Methodology ◽

Corporate Social

Stakeholders face many different risks that arise from any business activity. The stakeholder management approach is the process by which is organised, monitored and improved relationships with business stakeholders. It involves systematically identifying stakeholders; analysing their needs, expectations; planning and implementing various tasks to engage with them. Most definitions of stakeholder management tend to focus around the idea of how could stakeholders be managed in order to get them to do what is equired. The emphasis is placed on creating a stakeholder management plan that maps the level of interest and influence of stakeholders and list various levels of engagement for the different groups. This paper applies a case study methodology presenting the Wal-Mart case and the Malden Mills case to reflect the implications of stakeholder management in companies. The findings indicate the positive but also the negative implications which result when various stakeholders are neglected, and, conversely, the benefits when stakeholders are effectively engaged in corporate activities. It concludes that effective stakeholder management contributes to risk management and reputation management, as well as, to corporate social responsibility.

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Stakeholder management as a factor of higher education institution development

Vestnik Universiteta ◽

10.26425/1816-4277-2019-3-11-17 ◽

2019 ◽

pp. 11-17

Author(s):

I. A. Goryaeva

Keyword(s):

Higher Education ◽

Educational System ◽

Stakeholder Management ◽

Education Institution ◽

Educational Activity ◽

Management Approach ◽

Education Programs ◽

Educational Organization ◽

Higher Education Institution ◽

Current Trends

The results of the study of stakeholders in the context of the functioning of the educational organization, implementing higher education programs, have been presented, taking into account current trends in society and its laws. On the basis of the stakeholder management approach, the evaluation of the targets of each of the participants, directly or indirectly involved in the educational organization to achieve its goals, has been conducted. The image of modern educational system of the organization and strategic prospect for reforming of educational activity of Chaikovskii branch of the Perm National Research Polytechnic University has been projected, its dependence concerning the interested groups noted in research has been shown.

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