An empirical study of information technology infrastructure capability and its impact on digitally enabled customer management processes in life insurance companies

2013 ◽  
Vol 14 (4) ◽  
pp. 461
Author(s):  
R.V.S. Mani ◽  
Utpal Baul ◽  
R.P. Mohanty ◽  
T.M. Rajkumar
Keyword(s):  
Information Technology ◽  
Empirical Study ◽  
Life Insurance ◽  
Customer Management ◽  
Insurance Companies ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Management Processes

An Information Technology Infrastructure for Internet-Enabled Remote and Portable Laboratories

2009 ◽  
Author(s):  
J. Lane Thames ◽  
Andrew Hyder ◽  
Robert Wellman ◽  
Dirk Schaefer
Keyword(s):  
Information Technology ◽  
Large Scale ◽  
Engineering Science ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Laboratory Design ◽  
Science And Technology Education ◽  
Management Processes ◽  
Enterprise Network Security ◽  
And Control

With the proliferation of distributed and distance learning in higher education, there is a growing need for remote and portable laboratory design and deployment for the engineering, science, and technology education sectors. Amongst the current threads of research in this area, very little work has focused on solutions to the challenges, which are imposed by modern day information technology infrastructure, enterprise networks, and enterprise network security change management processes, that will be faced by large scale deployments of remote and portable labs. In this paper, the authors will discuss some of these challenges and will propose the use of the command and control communications architecture coupled with Web 2.0 as a solution to many of the deployment challenges.

scholarly journals Optimization Algorithm to Sequence the Management Processes in Information Technology Departments

Computation ◽  
2021 ◽  
Vol 9 (5) ◽  
pp. 60
Author(s):  
Juan Luis Rubio Sánchez
Keyword(s):  
Information Technology ◽  
Small Companies ◽  
Small Company ◽  
Technology Infrastructure ◽  
Optimal Sequence ◽  
Specific Sequence ◽  
Information Technology Infrastructure ◽  
Management Processes ◽  
Technology Services ◽  
Proven Method

The most important standard in technology services management is the Information Technology Infrastructure Library (ITIL). The literature review developed shows that one of the most important questions to answer is finding the sequence of processes to be implemented, mainly in small companies with few resources. The purpose of this paper is to show a methodology that defines an optimal specific sequence of processes for each small company depending on internal and external parameters. The main contribution of this paper is a proven methodology to obtain a particular sequence of ITIL processes specifically adapted to each company, based on a mathematical and statistical model that uses data from a web survey. Its application generates an optimal sequence of ITIL processes. The methodology has been applied with successful results in a real case, and it shows specific benefits over the previous approaches. The main learning objective of this research is a proven method to obtain an optimal sequence of processes for the implementation of ITIL in small companies. Finally, some future works are presented.

Shilling & Smith Acquisition of Xteria Inc.: Data Center Technology Leasing

2017 ◽  
pp. 1-9
Author(s):  
Mark Jeffery ◽  
Cassidy Shield ◽  
H. Nevin Ekici ◽  
Mike Conley
Keyword(s):  
Information Technology ◽  
Data Center ◽  
Credit Card ◽  
It Infrastructure ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Secondary Objective ◽  
Useful Life ◽  
Strategic Context ◽  
A Company

The case centers on Shilling & Smith's acquisition of Xteria Inc. and the resulting need to quickly scale the company's IT infrastructure to accommodate the acquisition. The case is based on a real leasing problem faced by a major retail firm in the Chicago area when it purchased a small credit card processing firm and scaled the operations to handle the retail firm's credit card transactions. The CIO of Shilling & Smith needs to determine which lease option is the best means of providing the technical infrastructure needed to support the firm after the acquisition of Xteria. Several issues will drive this decision, including the value and useful life of the equipment, as well as the strategic context of the firm. This case examines how to evaluate different lease options when acquiring data center information technology infrastructure. Specifically, the case addresses software vs. hardware leasing, different lease terms, and choosing between different lease structures depending on the strategy and needs of a company. This case enables students to understand the different types of technology leases and in which situations these leases would be employed.The Shilling & Smith case examines how to evaluate different lease options when acquiring data center information technology infrastructure. Specifically, students learn software vs. hardware leasing, different lease terms, and how to choose between different lease structures depending on the strategy and needs of the company. A secondary objective of the case is to teach students the important components and relative costs of information technology infrastructure.

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