scholarly journals Optimization Algorithm to Sequence the Management Processes in Information Technology Departments

Computation ◽  
2021 ◽  
Vol 9 (5) ◽  
pp. 60
Author(s):  
Juan Luis Rubio Sánchez
Keyword(s):  
Information Technology ◽  
Small Companies ◽  
Small Company ◽  
Technology Infrastructure ◽  
Optimal Sequence ◽  
Specific Sequence ◽  
Information Technology Infrastructure ◽  
Management Processes ◽  
Technology Services ◽  
Proven Method

The most important standard in technology services management is the Information Technology Infrastructure Library (ITIL). The literature review developed shows that one of the most important questions to answer is finding the sequence of processes to be implemented, mainly in small companies with few resources. The purpose of this paper is to show a methodology that defines an optimal specific sequence of processes for each small company depending on internal and external parameters. The main contribution of this paper is a proven methodology to obtain a particular sequence of ITIL processes specifically adapted to each company, based on a mathematical and statistical model that uses data from a web survey. Its application generates an optimal sequence of ITIL processes. The methodology has been applied with successful results in a real case, and it shows specific benefits over the previous approaches. The main learning objective of this research is a proven method to obtain an optimal sequence of processes for the implementation of ITIL in small companies. Finally, some future works are presented.

An Information Technology Infrastructure for Internet-Enabled Remote and Portable Laboratories

2009 ◽  
Author(s):  
J. Lane Thames ◽  
Andrew Hyder ◽  
Robert Wellman ◽  
Dirk Schaefer
Keyword(s):  
Information Technology ◽  
Large Scale ◽  
Engineering Science ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Laboratory Design ◽  
Science And Technology Education ◽  
Management Processes ◽  
Enterprise Network Security ◽  
And Control

With the proliferation of distributed and distance learning in higher education, there is a growing need for remote and portable laboratory design and deployment for the engineering, science, and technology education sectors. Amongst the current threads of research in this area, very little work has focused on solutions to the challenges, which are imposed by modern day information technology infrastructure, enterprise networks, and enterprise network security change management processes, that will be faced by large scale deployments of remote and portable labs. In this paper, the authors will discuss some of these challenges and will propose the use of the command and control communications architecture coupled with Web 2.0 as a solution to many of the deployment challenges.

scholarly journals Model to Optimize the Decision Making on Processes in IT Departments

Mathematics ◽  
2021 ◽  
Vol 9 (9) ◽  
pp. 983
Author(s):  
Juan Luis Rubio Sánchez
Keyword(s):  
Technology Infrastructure ◽  
Mathematical Basis ◽  
Optimal Sequence ◽  
Specific Sequence ◽  
Information Technology Infrastructure ◽  
It Department ◽  
Optimization Function ◽  
Definition Of ◽  
It Departments ◽  
A Company

The objective of this article is the definition of an algorithm aimed to settle the sequence of implementation of Information Technology Infrastructure Library (ITIL) processes that should be followed in the technology departments for its proper management. The mathematical model presented solves the question of the best ITIL process to implement by using an optimization function that considers the objectives and restrictions given by the company. This model is the basis for an iterative greedy algorithm proposed that generates the optimal sequence of ITIL processes to implement. The algorithm has been proven in a company with satisfactory results: the proposed sequence of implementation allowed the company to properly manage the IT department as well as get close to competitors based on the objectives and restrictions reported by the company. The novelty of this contribution relies on the design of an algorithm to generate an optimal and specific sequence of ITIL processes to implement in the IT department of a company, as the previous solutions relied on generic sequences or required external consultants to get their opinion and so did not have a mathematical basis.

Shilling & Smith Acquisition of Xteria Inc.: Data Center Technology Leasing

2017 ◽  
pp. 1-9
Author(s):  
Mark Jeffery ◽  
Cassidy Shield ◽  
H. Nevin Ekici ◽  
Mike Conley
Keyword(s):  
Information Technology ◽  
Data Center ◽  
Credit Card ◽  
It Infrastructure ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Secondary Objective ◽  
Useful Life ◽  
Strategic Context ◽  
A Company

The case centers on Shilling & Smith's acquisition of Xteria Inc. and the resulting need to quickly scale the company's IT infrastructure to accommodate the acquisition. The case is based on a real leasing problem faced by a major retail firm in the Chicago area when it purchased a small credit card processing firm and scaled the operations to handle the retail firm's credit card transactions. The CIO of Shilling & Smith needs to determine which lease option is the best means of providing the technical infrastructure needed to support the firm after the acquisition of Xteria. Several issues will drive this decision, including the value and useful life of the equipment, as well as the strategic context of the firm. This case examines how to evaluate different lease options when acquiring data center information technology infrastructure. Specifically, the case addresses software vs. hardware leasing, different lease terms, and choosing between different lease structures depending on the strategy and needs of a company. This case enables students to understand the different types of technology leases and in which situations these leases would be employed.The Shilling & Smith case examines how to evaluate different lease options when acquiring data center information technology infrastructure. Specifically, students learn software vs. hardware leasing, different lease terms, and how to choose between different lease structures depending on the strategy and needs of the company. A secondary objective of the case is to teach students the important components and relative costs of information technology infrastructure.

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