scholarly journals Does Grade Level Matter for the Assessment of Business Process Management Maturity?

2016 ◽  
Vol 62 (2) ◽  
pp. 3-11 ◽  
Author(s):  
Renata Gabryelczyk
Keyword(s):  
Comparative Analysis ◽  
Conceptual Framework ◽  
Business Process ◽  
Grade Level ◽  
Business Process Management ◽  
Process Management ◽  
Practical Application ◽  
Process Maturity ◽  
Grade Levels ◽  
Business Process Maturity

Abstract The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.

Assessment model for organizational business process maturity with a focus on BPM governance practices

2015 ◽  
Vol 21 (4) ◽  
pp. 908-927 ◽  
Author(s):  
Fernanda Gobbi de Boer ◽  
Cláudio José Müller ◽  
Carla Schwengber ten Caten
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Assessment Model ◽  
Preliminary Assessment ◽  
Process Maturity ◽  
Content Type ◽  
Governance Practices ◽  
Organizational Maturity ◽  
Business Process Maturity

Purpose – The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices. Design/methodology/approach – This investigation uses case studies. Findings – The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study. Originality/value – The model allowed the authors to diagnose organizations’ current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed.

scholarly journals Possibility of Applying Business Process Management Methodology in Logistic Processes Optimization

2014 ◽  
Vol 26 (6) ◽  
pp. 507-516 ◽  
Author(s):  
Diana Božić ◽  
Ratko Stanković ◽  
Kristijan Rogić
Keyword(s):  
Comparative Analysis ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Service Level ◽  
Synergic Effect ◽  
Workload Distribution ◽  
Managerial Level ◽  
Accurate Quantification

Raising the service level and developing new logistic services require better understanding of logistic processes and possibilities of optimization. Different methodologies have been used for that purpose, while the application of Business Process Management (BPM) methodology is outlined in this paper. Identifying parts of logistic processes that could be optimized is facilitated by applying BPM methodology. It also enables more accurate quantification of impacts of the changes introduced in a particular process or activity on the processes as a whole and to other interacting processes. The application of BPM methodology is demonstrated in the case study, where a solution for logistic processes optimization is suggested and the prospective outcomes are simulated. The results of the logistic process comparative analysis have indicated a synergic effect of different improvements in sub-process on the effectiveness of the process as a whole, both on the operative and managerial level. The respective changes in workload distribution among interacting logistic processes have been quantified according to the same methodology.

scholarly journals A Conceptual Framework to Support Digital Transformation in Manufacturing Using an Integrated Business Process Management Approach

Designs ◽  
2020 ◽  
Vol 4 (3) ◽  
pp. 17
Author(s):  
Javaid Butt
Keyword(s):  
Conceptual Framework ◽  
Business Process ◽  
Industry 4.0 ◽  
Business Process Management ◽  
Process Management ◽  
New Technologies ◽  
Manufacturing Sector ◽  
Digital Transformation ◽  
Management Approach ◽  
The Impact

Digital transformation is no longer a future trend, as it has become a necessity for businesses to grow and remain competitive in the market. The fourth industrial revolution, called Industry 4.0, is at the heart of this transformation, and is supporting organizations in achieving benefits that were unthinkable a few years ago. The impact of Industry 4.0 enabling technologies in the manufacturing sector is undeniable, and their correct use offers benefits such as improved productivity and asset performance, reduced inefficiencies, lower production and maintenance costs, while enhancing system agility and flexibility. However, organizations have found the move towards digital transformation extremely challenging for several reasons, including a lack of standardized implementation protocols, emphasis on the introduction of new technologies without assessing their role within the business, the compartmentalization of digital initiatives from the rest of the business, and the large-scale implementation of digitalization without a realistic view of return on investment. To instill confidence and reduce the anxiety surrounding Industry 4.0 implementation in the manufacturing sector, this paper presents a conceptual framework based on business process management (BPM). The framework is informed by a content-centric literature review of Industry 4.0 technologies, its design principles, and BPM method. This integrated framework incorporates the factors that are often overlooked during digital transformation and presents a structured methodology that can be employed by manufacturing organizations to facilitate their transition towards Industry 4.0.

scholarly journals Business process management: Conceptual framework and application

2020 ◽  
Author(s):  
◽  
Nicole Neufeld
Keyword(s):  
Conceptual Framework ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Recent Literature ◽  
Extensive Literature ◽  
Total Quality ◽  
Research And Practice

Recent literature published by some practitioners, consultants, and researchers in the area of Business Process Management (BPM) identified that BPM is a new and emerging field of research and practice. The objective of this paper is to identify the conceptual framework of BPM, identify if connections exist with prior process improvement concepts such as Business Process Re-engineering (BPR), Total Quality Management (TQM) and Business Process Improvement (BPI), and apply BPM in a case study to determine the effectiveness of the current methodology. An extensive literature review was conducted, identifying multiple similarities between BPM and prior process improvement concepts, suggesting an evolving nature of the concept. The BPM methodology was then applied in a controlled case study, identifying a major inefficiency in the methodology. The findings of this paper are useful to researchers, educators, students, and managers to understand the evolution of BPM, and determine how it can be applied.

scholarly journals How to improve the assessment of BPM maturity in the era of digital transformation

2021 ◽  
Author(s):  
Marek Szelągowski ◽  
Justyna Berniak-Woźny
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Success Factors ◽  
Process Management ◽  
Business Environment ◽  
Maturity Model ◽  
Process Maturity ◽  
Capability Maturity ◽  
Maturity Assessment ◽  
The Impact

AbstractFor almost 30 years, the way of building business process management maturity models (BPM MMs), the importance assigned to individual maturity levels, and the criteria and critical success factors chosen for BPM maturity assessment have not changed significantly, despite the fact that during those three decades, the business environment and organizations themselves have changed enormously. The impact of hyperautomation and the increasing pace of change require the integration of maturity assessment with the BPM implementation methodology, including the repetition of maturity assessment for selected groups of processes. This causes an urgent need to adapt both process maturity assessment methods and BPM MMs to changing working conditions and business requirements. This conceptual paper is based on a model approach. The framework presented in the article continues and at the same time clearly deviates from the tradition of building BPM MMs on the basis of the Capability Maturity Model (CMM). It proposes a two-stage comprehensive process of organizational process maturity assessment, fully integrated into the process of BPM implementation and further business process management. The presented framework makes it possible to assess the process maturity of Industry 4.0 organizations in which dynamic knowledge-intensive business processes (kiBPs) play a key role in creating value.

Business process orientation in the Slovenian power supply

2019 ◽  
Vol 25 (4) ◽  
pp. 780-798 ◽  
Author(s):  
Rajko Novak ◽  
Aleksander Janeš
Keyword(s):  
Business Process ◽  
Power Supply ◽  
Design Methodology ◽  
Business Process Management ◽  
Process Management ◽  
Empirical Investigation ◽  
Process Maturity ◽  
Process Orientation ◽  
Content Type ◽  
Practical Implications

PurposeThe purpose of this paper is to empirically evaluate business process orientation (BPO) of the Slovenian power supply business.Design/methodology/approachWithin the empirical investigation, the level of BPO maturity was measured in the 19 organizations of the power supply business. The survey was focused on the top, middle and lower managers. As a measuring instrument, a questionnaire for the extended concept of process orientation with nine elements was used.FindingsThe results of the BPO measurement show that, despite this long-standing preoccupation with processes, certified management system and the computerization of operations, process maturity is not high. Particularly the lowest score for information technology represents a surprise.Practical implicationsThis research makes significant contributions to the literature and above all to scholars and practitioners who work professionally in this field and will find useful guidance for a better understanding of applying BPO and maturity models.Social implicationsOne important reason for performing the maturity measurement in the power supply business is the importance of its activities for the operation and development and environmental impact of the whole of Slovenian society.Originality/valuePresented research is the first one which considers the BPO maturity in the Slovenian power supply business and therefore contributes to understanding of the “intangible factors” which have impact on the introduction of business process management and BPO.

scholarly journals Analysis of the level of process maturity in the activities of Russian companies

2020 ◽  
Vol 311 ◽  
pp. 02002
Author(s):  
Pavel Trifonov
Keyword(s):  
Sustainable Development ◽  
Information Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Information Management System ◽  
Management Systems ◽  
Process Maturity ◽  
Expected Effect

The article analyzes the process maturity in Russian companies ina number of sectors of the economy based on a survey of experts from professional communities, and also assesses the level of implementation of BPM systems in the activities of Russian companies. On the basis of anexpert survey, the factors that encourage the management of Russian companies to implement BPM systems were identified, as well as anassessment of the factors that hinder the decision to implement BPM systemsin the companies ‘ activities. The expected effect of implementing BPM systems is determined based on the studied experience of experts inimplementing systems, as well as the result of analyzing the preferences of company management when choosing an information management system. In most of the companies surveyed, process management is used for keyprocesses that are regulated and strategic in nature. The results of the studyallow us to draw conclusions that the needs of Russian companies ‘management in using business process management systems are related tothe need to ensure the company’s sustainable development.

Measurement and Maturity of Business Processes

2011 ◽  
pp. 532-556 ◽  
Author(s):  
Laura Sanchez ◽  
Andrea Delgado ◽  
Francisco Ruiz ◽  
Felix Garcia ◽  
Mario Piattini
Keyword(s):  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Maturity Model ◽  
Process Maturity ◽  
Maturity Models ◽  
Process Measures ◽  
Quality Of Products ◽  
Business Process Maturity

The underlying premise of process management is that the quality of products and services is largely determined by the quality of the processes used to develop, deliver and support them. A concept which has been closely related to process quality over the last few years is the maturity of the process and it is important to highlight the current proposal of Business Process Maturity Model (BPMM), which is based on the principles, architecture and practices of CMM and CMMI for Software and describes the essential practices for the development, preparation, deployment, operations and support of product and service offers from determining customer needs. When maturity models are in place, it is important not to forget the important role that measurement can play, being essential in organizations which intend to reach a high level in the maturity in their processes. This is demonstrated by observing the degree of importance that measurement activities have in maturity models. This chapter tackles the Business Process Maturity Model and the role that business measurement plays in the context of this model. In addition, a set of representative business process measures aligned with the characteristics of BPMM are introduced which can guide organizations to support the measurement of their business processes depending on their maturity.

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