Dental Care Service Satisfaction by the Characteristics of Users at a Dental Center for the Disabled in a Region

A retrospective study was performed to verify if the number of admissions for urgent dental care in the Urgent Dental Care Service of San Paolo Hospital in Milan (Italy) was directly related to the different phases of the COVID-19 pandemic. Different periods were analyzed: 25 March–5 April 2019 (pre-COVID); 23 March–3 April 2020 (lockdown); 8 June–19 June 2020 (reopening); and November 9–November 20 (second wave). Raw data regarding admissions, diagnoses, and treatments were extracted. Descriptive and bivariate analyses were performed. The survey included 901 admissions, 285 in pre-COVID, 93 during lockdown, 353 in reopening, and 170 in the second wave. In each time period, statistically significant differences were found in the prevalence of each kind of diagnoses (χ2(3) = 20.33 p = 0.01 for endodontic emergencies, χ2(3) = 29.05 p < 0.01 for cellulitis/phlegmon, χ2(3) = 28.55 p < 0.01 for periodontal emergencies, Fisher’s Exact Test p < 0.01 for trauma, and χ2(3) = 59.94 p < 0.01 for all other kinds of diagnosis). A remarkable increase in consultations (+186.36%) and other treatments (+90.63%) occurred during reopening. Tooth extraction was the most frequently delivered treatment, but suffered the largest reduction during lockdown (−79.82%). The COVID-19 pandemic has highly affected dental activity in north Italy, underling the weaknesses of a private dental system in a pandemic scenario.

Download Full-text

Prescribing antibiotics in an urgent dental care service during the COVID-19 pandemic

Faculty Dental Journal ◽

10.1308/rcsfdj.2021.32 ◽

2021 ◽

Vol 12 (3) ◽

pp. 131-137

Author(s):

Brontё Chandrasekara ◽

Vikash Patel ◽

Shrina Nathwani ◽

Naomi Rahman ◽

Thayalan Kandiah

Keyword(s):

Dental Care ◽

Care Service

Download Full-text

Patient assessment of the quality of dental care services in a Nigerian hospital

Journal of Hospital Administration ◽

10.5430/jha.v3n6p20 ◽

2014 ◽

Vol 3 (6) ◽

pp. 20 ◽

Cited By ~ 2

Author(s):

Ezekiel Taiwo Adebayo ◽

Bola Ayodele Adesina ◽

Lilian Ejije Ahaji ◽

Nurudeen Ayoola Hussein

Keyword(s):

Service Quality ◽

Urban Communities ◽

Dental Care ◽

Care Service ◽

Quality Care ◽

Dental Clinic ◽

Care Services ◽

Nigerian Government ◽

The Difference

Dental care services are available in many urban communities worldwide where discerning and sophisticated clients expect quality care. Many available studies evaluated satisfaction rather than quality of dental care; others did not reveal the patients’ perception of gaps in the quality of care. Service quality (SERVQUAL) tool assesses quality of service based on the dimensions of tangibles, reliability, responsiveness, assurance and empathy as described by Parasuraman et al. (1985). The aim of this study was to assess the gaps in quality of dental care in a Nigerian government owned dental clinic using an unweighted SERVQUAL tool to determine the difference between expectations and perceptions of patients. Consenting patients seen during the study period were given a 32-items questionnaire divided equally between expectations and perception of quality of dental care services received. Out of 112 questionnaires analysed, patients had the most expectation for neatness (4.69 ± 0.85) and least for pain free treatment (3.76 ± 1.16). Highest perception was for knowledgeable clinic staff (4.34 ± 0.71) while support to enable staff work well was the least perceived quality (3.73 ± 0.86). Overall, among the 5 dimensions of quality, there were marked statistically significant quality gaps in assurance (p = .0001) and tangibles (p = .0006). This study showed that patients in a Nigerian government-owned dental clinic, there is need for greater attention to be paid to assurance, tangibles and reliability dimensions of service quality to improve patient perceptions.

Download Full-text

Edentulism and Trajectories of Cognitive Functioning Among Older Adults: The Role of Dental Care Service Utilization

Journal of Aging and Health ◽

10.1177/0898264319851654 ◽

2019 ◽

Vol 32 (7-8) ◽

pp. 744-752 ◽

Cited By ~ 1

Author(s):

Sae Hwang Han ◽

Bei Wu ◽

Jeffrey A. Burr

Keyword(s):

Older Adults ◽

Cognitive Decline ◽

Cognitive Functioning ◽

Service Utilization ◽

Dental Care ◽

Care Service ◽

Health Care Expenditures ◽

Self Report ◽

Dental Services

Objective: This study examined the associations between edentulism, dental care service utilization, and cognitive functioning trajectories among older adults. Method: Longitudinal data from the Health and Retirement Study (2006-2014) were employed to examine individuals aged 51 and older who were identified as having normal cognition at baseline ( N = 12,405). Cognitive functioning was measured with a modified version of the Telephone Interview for Cognition Status. Edentulism was self-reported as total tooth loss at baseline. Dental care service utilization was measured by self-report of having visited a dentist at least once during the previous 2 years. Results: The results indicated that edentulism and dental care service utilization were independently associated with cognitive decline during the observation period. Findings also showed that dental care service utilization moderated the association between edentulism and cognitive decline. Discussion: The findings suggested that providing access to dental services may promote cognitive health and potentially reduce health care expenditures.

Download Full-text

Effects of School Dental Care Service in Hong Kong-primary teeth

Community Dentistry And Oral Epidemiology ◽

10.1111/j.1600-0528.1992.tb01714.x ◽

1992 ◽

Vol 20 (4) ◽

pp. 193-195 ◽

Cited By ~ 9

Author(s):

R. Wendell Evans ◽

Edward C. M. Lo

Keyword(s):

Hong Kong ◽

Dental Care ◽

Primary Teeth ◽

Care Service

Download Full-text

Regional Comparison of Home Visiting Care Service Satisfaction among Elder Beneficiaries of the Long Term Care Insurance

Journal of Korean Academy of Community Health Nursing ◽

10.12799/jkachn.2016.27.2.114 ◽

2016 ◽

Vol 27 (2) ◽

pp. 114 ◽

Cited By ~ 1

Author(s):

Chanyeong Kwak

Keyword(s):

Home Visiting ◽

Long Term Care ◽

Care Service ◽

Service Satisfaction ◽

Term Care ◽

Regional Comparison ◽

Long Term Care Insurance

Download Full-text

The first 6 weeks – setting up a UK urgent dental care centre during the COVID-19 pandemic

10.1101/2020.05.06.20093179 ◽

2020 ◽

Cited By ~ 1

Author(s):

Emily Carter ◽

Charlotte C Currie ◽

Abisola Asuni ◽

Rachel Goldsmith ◽

Grace Toon ◽

...

Keyword(s):

Dental Care ◽

Care Service ◽

Clinical Care ◽

Service Evaluation ◽

Urgent Care ◽

List Type ◽

Care Centre ◽

North East ◽

The North ◽

Patient Pathways

AbstractIntroductionThe COVID-19 pandemic has posed many challenges, including provision of urgent dental care. This paper presents a prospective service evaluation during establishment of urgent dental care in the North-East of England over a six-week period.AimTo monitor patient volumes, demographics and outcomes at the North-East urgent dental care service and confirm appropriate care pathways.Main Outcome MethodsData were collected on key characteristics of patients accessing urgent care from 23rd March to 3rd May 2020. Analysis was with descriptive statistics.ResultsThere were 1746 patient triages, (1595 telephone and 151 face-to-face) resulting in 1322 clinical consultations. The most common diagnoses were: symptomatic irreversible pulpitis or apical periodontitis. 65% of clinical consultations resulted in extractions, 0.5% an aerosol generating procedure. Patients travelled 25km on average to access care, however this reduced as more urgent care centres were established. The majority of patients were asymptomatic of COVID-19 and to our knowledge no staff acquired infection due to occupational exposure.ConclusionThe urgent dental care centre effectively managed urgent and emergency dental care, with appropriate patient pathways established over the 6-week period. Dental preparedness for future pandemic crisis could be improved and informed by this data.Three In Brief PointsA summary is given of how urgent dental care was established in the North East of England during the COVID-19 pandemic which may help with future preparedness for pandemics.Aerosol generating procedures were almost always avoided in the delivery of urgent dental careA telephone triage system was effectively used to determine who needed clinical care, and to separate symptomatic, asymptomatic and shielding patients, with very few failures in triage noted.

Download Full-text

Determinants of Antenatal Care Service Satisfaction among Women in Ethiopia: A systematic Review and Meta-Analysis

10.21203/rs.3.rs-418045/v1 ◽

2021 ◽

Author(s):

Kenbon Seyoum

Keyword(s):

Antenatal Care ◽

English Language ◽

Care Service ◽

Meta Analysis ◽

Service Satisfaction ◽

Respectful Maternity Care ◽

Antenatal Care Visit ◽

Care Visit ◽

Unplanned Pregnancies

Abstract Background: Antenatal care service satisfaction is a measure of the degree to which a woman seeking care is happy with the antenatal care service provided to her. It is important to increase woman utilization of antenatal care service and to improve maternal health. Thus, the aim of this study is to identify factors that determine antenatal care service satisfaction in Ethiopia.Method: PubMed, Hinari, and Google Scholar were systematically searched for eligible studies. The author also conducted gray literature search (e.g., in Google) and hand searched the reference lists of all included studies. All articles reported in the English language irrespective of their duration of publication were included. The Joanna Briggs Institute's (JBI) critical appraisal tools were used to assess the quality of included articles. The Cochrane Q-statistics and I2 tests were used to assess heterogeneity among included studies. Publication bias was assessed using Egger’s tests. Results: Of the 274 articles identified through systematic search of literatures, 13 studies fulfilling inclusion criteria were included in this meta-analysis. First antenatal care visit (AOR = 0.62 and 95% CI: 0.40, 0.96), women waited <60 min (AOR: 1.87 and 95% CI: 1.40-2.50), women whose privacy was maintained (AOR: 3.91 and 95% CI: 1.97-7.77), women treated respectfully (AOR: 5.07 and 95% CI: 2.34-10.96), and unplanned pregnancies (AOR = 0.28 and 95% CI: 0.10-0.77) were significantly associated with antenatal care service satisfaction.Conclusion: The study assessed determinants of antenatal care service satisfaction in Ethiopia. First antenatal care visit, waiting time (<60 min) to see care provider, maintenance of privacy, respectful treatment, and pregnancy unplanned were found to be determinants of antenatal care service satisfaction. Counselling a woman to comply with minimum required antenatal care visit and compassionate and respectful maternity care will increase maternal satisfaction with antenatal care service.

Download Full-text