A Study on the Influence of the Public Adoption Intention by Smart Phone's G2C E-Government Service

2013 ◽  
Vol 14 (1) ◽  
pp. 71-94 ◽  
Author(s):  
상회강 ◽  
Jongho Lee
Keyword(s):  
Government Service ◽  
The Public ◽  
Adoption Intention

E-Government : an exploratory study of online government procurement

2008 ◽  
Vol 5 (2) ◽  
pp. 15
Author(s):  
Maniam Kaliannan
Keyword(s):  
Public Sector ◽  
Empirical Investigation ◽  
Government Procurement ◽  
Management Tool ◽  
Government Service ◽  
The Public ◽  
Organizational Perspective ◽  
Effective Manner ◽  
The Government ◽  
Government Level

The quest to improve the government service delivery is becoming an important agenda for most governments. The introduction oflCT in the public sector especially E-Government initiatives opens up a new chapter in the government administration throughout the world. Governments have deployed ICT to serve their citizens in an efficient and effective manner. This paper presents an empirical investigation of Malaysian government's e-Procurement initiative (locally known as e-Perolehan). The aim of the paper is to examine factors that influence the current and future use of the system within the supplier community. These factors are grouped in three perspectives, (i) organizational perspective; (ii) technological perspective; and (Hi) environmental perspective. The general consensus amongst both the buyer and seller communities is that e-procurement will become an important management tool to enhance the performance of supply chain especially in the public sector. However, before this occurs, the findings suggest that several issues must be addressed by the relevant authorities in light of the three perspectives as mentioned above, to improve the procurement process at the federal government level.

The Place of Lump-Sum Benefits in Superannuation Schemes

1960 ◽  
Vol 16 (01) ◽  
pp. 3-22
Author(s):  
P. R. Francis
Keyword(s):  
Local Government ◽  
Pension Scheme ◽  
Government Service ◽  
The Public ◽  
Insurance Contracts ◽  
Lump Sum ◽  
Considerable Success ◽  
Industry And Commerce

It has long been recognized by statute and by general consent that the main purpose of a pension scheme is the provision of annuities for employees on their retirement and for the dependants of employees who die either in service or after retirement. In recent years, however, the provision of lump-sum benefits in addition to annuities has become widespread; in national and local government service, and in some of the public boards, superannuation arrangements include the provision of lump sums on a substantial scale. In industry and commerce, the advantages of tax-free lump sums have been vigorously sold, with considerable success, by brokers specializing in pension-scheme business.The objects of this paper are to place such claims in perspective and to explain in broad terms the various methods by which lump-sum benefits may be provided. Reference will be made to insured and to privately administered schemes, but the detailed provisions of trust deeds and insurance contracts are not within the scope of this paper.

Veteran Service Management and E-Government Service Delivery Performance

2011 ◽  
pp. 3133-3141
Author(s):  
Assion Lawson-Body ◽  
Glenn Miller ◽  
Thomas M. Saddler Jr.
Keyword(s):  
Service Delivery ◽  
Service Management ◽  
Primary Objective ◽  
Government Agencies ◽  
Web Portals ◽  
Web Portal ◽  
Government Service ◽  
The Public ◽  
Delivery Performance ◽  
Electronic Service

The importance of electronic service delivery was recognized at the beginning of the emergence of the Internet (Huang & Hu, 2004); thereafter much attention has been devoted to it as a solution to the issue of the traditional service delivery system (Cetiner & Ryan, 2004; Gassan, De Boer, Mourshed, & Rea, 2001). Too often there is little or no congruence between the image of the service communicated by the service firm and the service actually delivered. This leads to unmet customer expectations and probably to non-satisfied customers, who have lost their faith in the firm and its ability to keep its promises. Governments also invest in veteran service management (VSM) and e-government to increase their service delivery performance. Veterans are the nation’s population who have been discharged or retired after serving on active duty with the United States Armed Forces. E-government refers to efforts in the public sector to use information and communication technologies to deliver government services and information to the public (Gant & Gant, 2002; Gefen, 2002). Government agencies face challenges in making veterans aware of the benefits of online services they are receiving. Anecdotal evidence shows the Internet’s Web portal can enable governments to increase their e-service delivery performance. However, there is little existing research that has tested how the use of Web portals to strengthen existing VSM can increase e-government service delivery performance. The primary objective of this study is to examine how VSM, using Web portal aggregation, may impact electronic service delivery performance. Specifically, the study examines: • the theoretical foundation of VSM, • the theoretical impact of VSM on government service delivery performance, • theoretically and empirically how VSM, supported by Web portal aggregation, may impact e-government service delivery performance. This research focuses on government Web portals that deliver electronic services to veterans. The Web portal of the North Dakota Government Rural Outreach (GRO) Initiative has been selected as the sample U.S. government Web portal for this research. That Web portal has been chosen because it has a component dedicated to veterans and county veteran service officers (CVSOs). Data were collected through open-ended interviews with CVSOs. A total sample consists of 10 CVSOs. The study used content analysis to analyze data obtained from a sample of CVSOs, using the GRO Web portal, to test the hypotheses. The CVSOs assist all veterans and their dependents in obtaining all benefits to which they are entitled, both federal and state. The CVSOs are chosen because they play the role of intermediary between veterans, veteran service and benefits providers, and government agencies. CVSOs interact on G2G (government to government) and G2C (government to citizen) basis in order to serve veterans.

scholarly journals User Based Design Model to Enhance Satisfaction by using Government Online Information

2019 ◽  
Vol 8 (2S11) ◽  
pp. 755-761
Keyword(s):  
Online Information ◽  
Usage Pattern ◽  
Government Information ◽  
Government Service ◽  
The Public ◽  
Work Related ◽  
Governmental Organizations ◽  
The World ◽  
Usage Patterns ◽  
Worldwide Web

Government information online is a transformation of relations between the internal and external public sector, through ICT, to enhance government service delivery and participation in the citizenry. By using government information online, a lot of advantages can be obtained, and it is important for users from different generations to obtain positive benefits from them. As the world is quickly growing without boundaries, the Internet and the worldwide web have become a common means of providing government information and services to the public, the companies and other governmental organizations. This paper reports a review on the analysis of the usage patterns of government online information for different generation cohort and existing work related to satisfaction of online information. The analysis were based on two questions that address the usage patterns of government online information and existing works related to satisfaction. Based on seventy selected articles reviewed, it was found that we found that ‘education purpose’ is the most commonly investigated usage pattern and most of related works of satisfaction focusing in developing model and framework.

"It's the Mobility, Stupid"

2007 ◽  
pp. 60-85 ◽  
Author(s):  
Klas Roggenkamp
Keyword(s):  
Public Sector ◽  
Mobile Services ◽  
Government Service ◽  
Detailed Review ◽  
The Public ◽  
The Government

This chapter looks at mobility and the term government to describe in?uencing factors for the process of designing mobile government. A detailed review of perspectives on mobility and a subsequent examination of the government term is given to reach a better understanding of what mobile government can be. Furthermore, four questions are re?ned which are aimed at helping to ?rst justify and assess a possible m-government service and second to classify this service in a given context. By focusing on mobility as a key component of mobile government, the author hopes to aid developers and researchers alike with designing new and better mobile services within the public sector.

Veteran Service Management and E-Government Service Delivery Performance

2011 ◽  
pp. 1152-1157
Author(s):  
Assion Lawson-Body ◽  
Glenn Miller ◽  
Thomas M. Saddler Jr.
Keyword(s):  
Service Delivery ◽  
Service Management ◽  
Primary Objective ◽  
Government Agencies ◽  
Web Portals ◽  
Web Portal ◽  
Government Service ◽  
The Public ◽  
Delivery Performance ◽  
Electronic Service

The importance of electronic service delivery was recognized at the beginning of the emergence of the Internet (Huang & Hu, 2004); thereafter much attention has been devoted to it as a solution to the issue of the traditional service delivery system (Cetiner & Ryan, 2004; Gassan, De Boer, Mourshed, & Rea, 2001). Too often there is little or no congruence between the image of the service communicated by the service firm and the service actually delivered. This leads to unmet customer expectations and probably to non-satisfied customers, who have lost their faith in the firm and its ability to keep its promises. Governments also invest in veteran service management (VSM) and e-government to increase their service delivery performance. Veterans are the nation’s population who have been discharged or retired after serving on active duty with the United States Armed Forces. E-government refers to efforts in the public sector to use information and communication technologies to deliver government services and information to the public (Gant & Gant, 2002; Gefen, 2002). Government agencies face challenges in making veterans aware of the benefits of online services they are receiving. Anecdotal evidence shows the Internet’s Web portal can enable governments to increase their e-service delivery performance. However, there is little existing research that has tested how the use of Web portals to strengthen existing VSM can increase e-government service delivery performance. The primary objective of this study is to examine how VSM, using Web portal aggregation, may impact electronic service delivery performance. Specifically, the study examines: • the theoretical foundation of VSM, • the theoretical impact of VSM on government service delivery performance, • theoretically and empirically how VSM, supported by Web portal aggregation, may impact e-government service delivery performance. This research focuses on government Web portals that deliver electronic services to veterans. The Web portal of the North Dakota Government Rural Outreach (GRO) Initiative has been selected as the sample U.S. government Web portal for this research. That Web portal has been chosen because it has a component dedicated to veterans and county veteran service officers (CVSOs). Data were collected through open-ended interviews with CVSOs. A total sample consists of 10 CVSOs. The study used content analysis to analyze data obtained from a sample of CVSOs, using the GRO Web portal, to test the hypotheses. The CVSOs assist all veterans and their dependents in obtaining all benefits to which they are entitled, both federal and state. The CVSOs are chosen because they play the role of intermediary between veterans, veteran service and benefits providers, and government agencies. CVSOs interact on G2G (government to government) and G2C (government to citizen) basis in order to serve veterans.

Economists in Wartime

1995 ◽  
Vol 4 (1) ◽  
pp. 19-36 ◽  
Author(s):  
Alec Cairncross
Keyword(s):  
Second World War ◽  
Major Influence ◽  
World War ◽  
Government Service ◽  
The Public ◽  
Left Behind ◽  
Economic Advice ◽  
Second World ◽  
Wartime Experience

The part played by economists in the Second World War has been little studied but was of an importance not appreciated by the public then or since. Equally, wartime experience had an influence on the development of economics as a discipline that has been given little attention. It was in the Second World War that economists in any number entered government service, discovered government, exercised a major influence on policy and left behind an expanding demand for economic advice from professional economists. This article seeks to provide a sketch of some of their activities.

An Ontology based Framework for E-Government Regulatory Requirements Compliance

2019 ◽  
Vol 11 (2) ◽  
pp. 22-42 ◽  
Author(s):  
M. Mahmudul Hasan ◽  
Dimosthenis Anagnostopoulos ◽  
George Kousiouris ◽  
Teta Stamati ◽  
Peri Loucopoulos ◽  
...  
Keyword(s):  
Personal Data ◽  
Service Development ◽  
Government Service ◽  
Regulatory Requirements ◽  
Regulatory Requirement ◽  
General Data Protection Regulation ◽  
The Public ◽  
Enormous Amount ◽  
General Data ◽  
Government Legislation

E-Government has gained an enormous amount of attention by researchers and practitioners interested in digitizing the public sector through enacting policies and regulations. Compliance of regulatory requirements from these policies and regulations is an important requirement in e-Government service development projects. However, the concepts of regulatory requirements compliance are still scattered around in developing e-Government services. This article presents an e-Government regulatory requirement compliance (eGRRC) ontology framework that describes the interrelated concepts of regulatory requirements compliance in e-Government service development. The proposed eGRRC ontology is then applied on the recently introduced general data protection regulation (GDPR) for personal data processing across European Union (EU) countries, in order to indicate how the concepts can be mapped to the defined entities. The contribution of this article is on introducing a framework for researchers and practitioners to explore regulatory requirements compliance and their interrelationships in e-Government service development. Furthermore, e-Government legislation can accordingly be modeled using on the eGRRC ontology, that serves as basis for queries to infer knowledge about the source of regulatory requirements, objectives of the regulation, various types of requirements, the services affected, orientation of regulatory rules in requirements, priorities, and amendments of regulations in e-Government service development.

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