scholarly journals Improving Quality Management in Higher Education Institutions in Developing Countries through Strategic Planning

2020 ◽  
Vol 4 (1) ◽  
pp. 9-25
Author(s):  
Justice Mensah
Keyword(s):  
Higher Education ◽  
Developing Countries ◽  
Quality Management ◽  
Strategic Planning ◽  
Higher Education Institutions

scholarly journals Quality is Never an Accident: A Survey on the Total Quality-Management Practices amongst Selected Higher Education Institutions in the Philippines

2021 ◽  
Vol 20 (10) ◽  
pp. 23-41
Author(s):  
Glenn S. Cabacang
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Higher Education Institutions ◽  
The Philippines ◽  
Top Management ◽  
Total Quality ◽  
Management Commitment ◽  
Top Management Commitment

Total Quality Management (TQM) is regarded as a gauge of university management, in order to maintain global standards. This study examined Total Quality-Management (TQM) implementation and the practices of higher education institutions in the Philippines. It utilized a cross-sectional survey-study design to 347 respondents recruited from the total population of 3847 administrators and academic members of nine selected institutions in the Philippines. The measure of TQM adoption and practices was extracted from several sources of previous TQM researches. This study was done for six months. The analyzation and interpretation of the data were done by using descriptive and inferential statistics. The results indicated that participating Filipino HEIs had a high degree of adoption on top-management commitment, Teaching and Learning Delivery Modes, campus amenities, system and process management, customer satisfaction, and linkages. In contrast, the HEIs have a modest degree of acceptance in strategic planning and Data Management. The test of differences indicated that strong confirmation to top management commitment and strategic planning as indicators of TQM is significantly more evident in private-type HEIs; and it was placed at the university level, when compared to those of the provincial and national HEIs. The findings provide some practical implications to further enhance Filipino HEIs in the advent of the Fourth Industrial Revolution.

scholarly journals Obstacles to Efficient Education Online: Interview with Associate Professor Dr. M. Murat Erguvan

2021 ◽  
Vol 2 (6) ◽  
pp. 23-24
Author(s):  
Andrew Bula
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Black Sea ◽  
Higher Education Institutions ◽  
Doctoral Degree ◽  
Associate Professor ◽  
Total Quality ◽  
Western Asia

Associate Professor Dr. M. Murat Erguvan has 28 years of teaching and administrative experience in various countries and positions such as programme coordinator, dean, vice rector for education, research and/or external affairs. He has been with the International Black Sea University (IBSU), in Tbilisi, Georgia, a country located at the convergence of Eastern Europe and Western Asia since 2012, and has occupied the positions of the Head of Total Quality Management & Strategic Planning Office (TQM), International Relations Office (IRO), and Vice Rector for Education and Research. Murat earned his doctoral degree in Education Management: “A Framework for Implementation of Total Quality Management in Georgian Higher Education Institutions in the Context of International Black Sea University”. Currently, he offers Quality Management classes at bachelor’s and master’s levels, as well as Using Instructional Technology in Education classes to bachelor’s and master’s students. Besides coordinating bachelor’s and master’s theses, this professional educationist supervises the work for strategic planning and takes part in producing information system modules by developing database structures. In addition, he has taken part in ISO 9001:2008 implementation in higher education institutions, and received EFQM Assessor Training in Brussels. In this interview, therefore, Murat converses with Andrew Bula, a lecturer at Baze University, Abuja, Nigeria, on the current state of online education around which he remains committed.  

Total quality management elements and results in higher education institutions

2017 ◽  
Vol 25 (2) ◽  
pp. 206-223 ◽  
Author(s):  
Evangelos Psomas ◽  
Jiju Antony
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Performance Improvement ◽  
Research Study ◽  
Higher Education Institutions ◽  
Teaching Staff ◽  
Economic Downturn ◽  
Total Quality ◽  
Content Type

Purpose The purpose of this paper is to determine the main total quality management (TQM) elements adopted and the respective results achieved by higher education institutions (HEIs) in Greece. Design/methodology/approach A research study was designed and carried out in private sector Greek HEIs. Fifteen HEIs were approached through interviews based on a structured questionnaire. The measured variables of the TQM elements and results identified in the literature were used as the questionnaire items. Descriptive statistics were applied to determine the TQM elements mostly adopted and the results achieved by the HEIs. Findings According to the findings, the TQM elements mostly adopted by the Greek HEIs concern the following: student focus, leadership and top management commitment, strategic quality planning, process management and teaching staff and employee involvement. On the other hand, the most significant results achieved by the sample HEIs concern quality performance improvement, teaching staff and employee satisfaction, operational performance improvement and the positive impact on society. Research limitations/implications The subjective data collection involved chief executive officers of a small sample of HEIs operating in a European Union country. Thus, no advanced statistical methods could be applied. Based on these limitations, future research studies are recommended. Practical implications By focusing on specific TQM elements, an HEI can develop a robust TQM model, approach business excellence, which can, in turn, help the HEI apply for appropriate quality awards, and finally derive significant benefits. In doing so, an HEI can lay the foundations for being competitive in the current global context that is characterised by an economic downturn. Originality/value This study contributes to the literature by empirically determining the TQM elements mostly adopted as well as the respective results achieved by Greek HEIs in a period of economic downturn. This is the first research study in the field of TQM in higher education that has been carried out in Greece in a period where many service organisations, whether private or public, are making significant efforts to withstand the current downturn and achieve a sustainable growth.

Quality management system in higher education institutions and its impact on students' employability with the mediating effect of industry–academia collaboration

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jawad Abbas ◽  
Kalpina Kumari ◽  
Waleed Mugahed Al-Rahmi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Engineering Students ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Sampling Technique ◽  
Mediating Effect ◽  
Capital Theory ◽  
Content Type

PurposeBased on the principles of the human capital theory, this study investigates the role of the quality management system (QMS) in higher education institutions (HEIs) in developing successful employability attributes among graduates. Considering industry as a prominent stakeholder in academia, the authors took industry–academia collaboration as the mediating variable.Design/methodology/approachUsing the European Foundation for Quality Management model, the author analyzed how QMS in public HEIs located in London, the United Kingdom (UK), impacts business management, computer science and engineering students' employability. Following the nonprobability convenience sampling technique, this study included data from 324 local and international students.FindingsThe structural analysis identified QMS as a significant factor in enhancing students' employability, and industry–academia collaboration is found to act as a partial mediator in this relationship.Originality/valueThe management of HEIs in developing countries can take valuable guidelines from this study and integrate QMS in their institutions in developing their students' employability, as it is being done by HEIs in the UK.

Expanding the Application of EFQM model for Institutional Accreditation of Educational Organizations

2021 ◽  
Vol 8 (1) ◽  
pp. 289-295
Author(s):  
Nabi Yskak
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Higher Education Institutions ◽  
Educational Organizations ◽  
Institutional Accreditation ◽  
Efqm Model ◽  
Standards And Guidelines ◽  
European Foundation

Relevance of this article topic consists in the necessity to find some alternative to the existing practice of using of the 2015 Standards and Guidelines for Quality Assurance in the EHEA (ESG-15) for accreditation of educational organizations in Kazakhstan. This study purpose is to develop the ways of expanding the European Foundation for Quality Management (EFQM) use for institutional accreditation of universities. Methods: comparativ analysis, formalization method. Results: 1) the genesis, functions and levels of educational organizations’ accreditation in Kazakhstan are described; 2) existence of the link between EFQM and ESG-15 is proved, however, EFQM is more adapted to institutional accreditation of higher education institutions; and 3) it is shown if formalized data are used to prescribe the scores when filling in the RADAR matrix, then filling in the RADAR matrix will be easier, and subjectivity will decrease, and accuracy will increase.

Crowdsourcing as a Tool for Improving Learning in Tertiary Institutions in Developing Countries

2018 ◽  
pp. 164-186
Author(s):  
Indo Benna
Keyword(s):  
Higher Education ◽  
Developing Countries ◽  
Higher Education Institutions ◽  
Teaching English ◽  
Tertiary Institutions ◽  
Material Development ◽  
The World ◽  
Collaborative Efforts ◽  
Different Parts

Higher education in many developing countries faces the triple challenges of inadequate funding, need to improve quality of learning outcomes, and the pressure to increase quality of graduates. Crowdsourcing offers opportunity for institutions to face these problems with little resource expenditure. The chapter describes/analyzes how crowdsourcing can be applied in curriculum and teaching material development activities through collaborative efforts of higher education institutions from different parts of the world to develop suitable curriculum for teaching English for specific purpose. The chapter analyzes the process and the evaluates the outcome of the crowdsourcing tool and suggests that its application can keep higher education institutions in developing countries in forefront of education and research innovation, and prepares members in these institutions for innovative problem solving and for the challenges of the online world.

Sign in / Sign up

Export Citation Format

Share Document