scholarly journals Analysis on Administrative Services in Dental Poly Clinic PLK Unair 2017

2018 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Jaqueline Kerina
Keyword(s):  
Service Delivery ◽  
Healthcare Service ◽  
Patient Flow ◽  
Active Participation ◽  
Design Approach ◽  
Qualitative Design ◽  
Administrative Services

Service delivery and healthcare have recently received increasing attention. Pusat Layanan Kesehatan Universitas Airlangga (PLK UNAIR) is in a network with various hospitals and government insurance agencies in assurance of best healthcare service for the community. The objective of this study is to describe the flow of the administrative services in the dental unit of PLK UNAIR. This study followed qualitative design approach and study was explorative through active participation, conducted interviews and observations. Results drawn from this study showed that the flow of administrative services, PLK UNAIR has accomplished its objectives through the contribution of its employees. The summary shows the identification of patient flow in PLK UNAIR dental unit. It is evident that PLK receives a high influx of patients a lot that happens to be students and at a friendly rate. Keywords: administration, patients, services and students.

scholarly journals Efforts and Challenges to Ensure Continuity of Mental Healthcare Service Delivery in a Low Resource Settings During COVID-19 Pandemic—A Case of a Kenyan Referral Hospital

2021 ◽  
Vol 11 ◽  
Author(s):  
Edith Kwobah ◽  
Florence Jaguga ◽  
Kiptoo Robert ◽  
Elias Ndolo ◽  
Jane Kariuki
Keyword(s):  
Mental Health ◽  
Primary Care ◽  
Health Care ◽  
Service Delivery ◽  
Mental Health Care ◽  
Healthcare Service ◽  
Healthcare Delivery ◽  
Mental Healthcare ◽  
Referral Hospital ◽  
Number Of Patients

The rising number of patients with Covid-19 as well as the infection control measures have affected healthcare service delivery, including mental healthcare. Mental healthcare delivery in low and middle income countries where resources were already limited are likely to be affected more during this pandemic. This paper describes the efforts of ensuring mental healthcare delivery is continued in a referral hospital in Kenya, Moi Teaching and Referral hospital, as well as the challenges faced. These efforts are guided by the interim guidelines developed by the Kenyan ministry of health. Some of the adjustments described includes reducing number of patients admitted, shortening the stay in the inpatient setting, using outdoors for therapy to promote physical distancing, utilization of electronic platforms for family therapy sessions, strengthening outpatient services, and supporting primary care workers to deliver mental health care services. Some of the challenges include limited ability to move about, declining ability for patients to pay out of pocket due to the economic challenges brought about by measures to control Covid-19, limited drug supplies in primary care facilities, inability to fully implement telehealth due to connectivity issues and stigma for mental health which results in poor social support for the mentally ill patients. It is clear that current pandemic has jeopardized the continuity of usual mental healthcare in many settings. This has brought to sharp focus the need to decentralize mental health care and promote community based services. Meanwhile, there is need to explore feasible alternatives to ensure continuity of care.

E-Governance for Socio Economic Welfare

2015 ◽  
pp. 444-474
Author(s):  
Umesh Kumar Arya
Keyword(s):  
Rural Development ◽  
Service Delivery ◽  
Economic Activity ◽  
Economic Aspect ◽  
Economic Welfare ◽  
Time Cost ◽  
Work Efficiency ◽  
Government Service ◽  
Administrative Services ◽  
Entrepreneurial Attitude

In this chapter, the author has discussed India's first rainbow e-governance project encompassing the “ICTs, e-governance, rural development and access to the basic administrative services” aspects in India's hinterland and one of the most backward regions. The paper argues for the “socio economic welfare” stance of the ICTs and the resultants benefits thereof. The present study investigates the socio-economic aspect of community e-governance project named Gyandoot in remote villages of Madhya Pradesh. Out of 18 services offered by Gyandoot, people fully utilized only 3 services (land records, exam results and addressing public grievances) which lead to the considerable fulfillment of target audience's needs (felt needs and expected needs) and improvement in their work efficiency by high scores on convenience, satisfaction, time, cost, reliability and overall benefits factors and a reduction in the time and money for government service delivery. However, Gyandoot could not fare impressively well on spurt in employment and economic activity fronts thus leading to only moderate gains. Only 17% of the Gyandoot's potential could be utilized and 39% was used moderately. Rest 44% could not be utilized at all due to less demand of services. ‘Optimism in IT hardware' and ‘development of entrepreneurial attitude' were the most noticeable aspects of economic activity generated. The study also posits a few very important questions on the sustainability, interoperability and hierarchical issues relating to the project.

Integrating Human Rights, Equity, and Social Justice in Health Policies in America and Nigeria

2021 ◽  
pp. 454-472
Author(s):  
Augustine Nduka Eneanya
Keyword(s):  
Human Rights ◽  
Social Justice ◽  
Service Delivery ◽  
Healthcare Service ◽  
Critical Case ◽  
Healthcare Delivery ◽  
Health Policies ◽  
Journal Articles ◽  
Secondary Sources

Persisting absence of human rights, widening inequality, and social justice in healthcare delivery systems within and between countries present significant challenges to the focus and practice of contemporary public health. This chapter compares how cases of human rights, equity, and social justice are integrated in America's and Nigeria's healthcare policies. Qualitative research and case study design were adopted. Data were collected from secondary sources, such as reviewed literature, textbooks, journal articles, government reports, and internet. Content and critical case studies analysis methods were utilized to analyze, explain, and compare America's and Nigeria's health policies. Findings reveal absence of human rights, equity, and social justice among sub-groups in healthcare service delivery in America and Nigeria. The chapter concludes by suggesting that human rights, equity, and social justice should be integrated into health policies of America and Nigeria in order to make access to healthcare service delivery a right for citizens.

Comparative study on patient satisfaction on healthcare service delivery in selected private and government hospitals

2020 ◽  
Vol 30 ◽  
pp. 47-51
Author(s):  
Christian Jay S. Orte ◽  
Regie A. Bautista ◽  
Carlo Bryan Borrico ◽  
Junefaith Elese C. Neo ◽  
Aristotle M. Parico ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Service Delivery ◽  
Comparative Study ◽  
Healthcare Service ◽  
Government Hospitals

Healthscape role towards customer satisfaction in private healthcare

2016 ◽  
Vol 29 (6) ◽  
pp. 600-613 ◽  
Author(s):  
Debajani Sahoo ◽  
Tathagata Ghosh
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Service Delivery ◽  
Healthcare Service ◽  
Reliability And Validity ◽  
Healthcare Services ◽  
Healthcare Sector ◽  
Valuable Insight ◽  
Content Type ◽  
Private Healthcare

Purpose – The purpose of this paper is to identify the motives that enforce consumers to find out the major determinants that frame healthscape in private healthcare service that leads to their satisfaction in a developing country like India. Design/methodology/approach – The generic motive dimensions are identified using an exploratory factor analysis. Next the reliability and validity of the factors are established followed by regression analysis using SPSS 20.0 s/w. Findings – This paper identifies six healthscape motives in the private healthcare sector named as service personnel conduct and cleanliness, service delivery and facilities, ambience, location and look, appealing decoration, and upgraded safety service, out of which only service delivery, ambience, location, and decorations contribute the most to build customer satisfaction as per their significance value. Research limitations/implications – The various dimensions of healthcare motives should be viewed as the levers of improving hospitals’ service quality in the minds of its present and future customers. This finding can offer valuable insight to the forthcoming as well as existing developer who are planning to have their healthcare service presence in India. Practical implications – This study suggests some important strategic guidelines for service positioning and market segmentation of healthcare services as per customer requirements. In the recent past, availing services from hospitals were purely utilitarian in nature. Customers were more inclined to get proper and timely services and cared more about the service quality of the healthcare service provider. Originality/value – This paper is among the few works done on understanding private healthcare service delivery process in India and customer satisfaction level from those Hospitals. This study addresses the gap by identifying a set of dimensions that are relevant to customers for a unique healthcare experience.

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