The Effect of the Emotional Labor on the Burnout of Employees in Senior Employment Agencies: Mediating Effect of the Self-Efficacy

Author(s):  
Sung-Ae NAM ◽  
Byoung-Rock LEE
2019 ◽  
Vol 19 (1) ◽  
Author(s):  
Guangwei Deng ◽  
Di Zhao ◽  
Jonathan Lio ◽  
Xinyu Chen ◽  
Xiaopeng Ma ◽  
...  

Abstract Background The standardized training of resident physicians in China is significant and robust. During the training, clinical teachers act as leaders. The training taking place in public hospitals requires a transactional leadership style (TLS), but existing research studies seldom analyze how to promote residents’ performance from this perspective. Methods Two hundred and ninety six new residents undertaking standardized training were recruited from five tertiary hospitals in two provinces of China. Hierarchical moderated and mediated regression analyses were used to test the hypotheses. The hypotheses include that TLS is positively related to the training performance; mediating effect of self-efficacy and moderating effect of employee-orientation organizational culture (EOC) are significant. Results (1) Two kinds of teachers’ TLS, punishment and reward, have significant positive influence on residents’ performance. (2) Self-efficacy of residents partly mediates the positive relationship. (3) EOC moderates the relationship between the punitive behavior of clinical teachers with TLS and the self-efficacy of the residents. Conclusions Empirical evidence has shown the positive relationship between teachers’ TLS and residents’ performance outcomes in China. Teachers can enhance training performance by promoting self-efficacy of residents. This study also advances our understanding of EOC by examining the demonstrated moderating effects of cultural background in the relationship between teachers’ TLS and the self-efficacy of residents.


2017 ◽  
Vol 17 (2) ◽  
pp. 491-512 ◽  
Author(s):  
MiRan Lee ◽  
◽  
HyeWon Lee ◽  
JeongHwa Tak ◽  
◽  
...  

2020 ◽  
Vol 12 (19) ◽  
pp. 7885
Author(s):  
Yun Hwangbo ◽  
Young-Seok Yang ◽  
Myung-Seuk Kim ◽  
YoungJun Kim

Despite the value of QFD (Quality Function Deployment), it has been applied to individual industries, or only to large companies with sufficient QFD-related human resources and sufficient financial resources. Most SMEs, which account for 80% of the world economy, have not been able to benefit from QFD, the tool designed to revamp the growth, due to the lack of financial and human resources to implement QFD and Kano Model. This paper is brought to assess the effectiveness of Kano-QFD approach for technology-based SMEs through the transfer intention model. In order to verify the effectiveness of the above approach, 860 technology-based SMEs in their establishment 3–7 years are researched for the learning transfer intention after the completion of Kano QFD education and training program. The results of this study are that the perceived content validity has the direct effect on learning transfer intention simultaneously with the partial mediating effect through the self-efficacy factor. The learner readiness does not directly influence the learning transfer intention and the self-efficacy completely mediates the learner readiness and the transfer intention. This research contributes to providing critical implications for the educators and training planners in in private sector as well as policy makers of technology-based SMEs in the public sector.


2011 ◽  
Vol 27 (3) ◽  
pp. 164-170 ◽  
Author(s):  
Anna Sundström

This study evaluated the psychometric properties of a self-report scale for assessing perceived driver competence, labeled the Self-Efficacy Scale for Driver Competence (SSDC), using item response theory analyses. Two samples of Swedish driving-license examinees (n = 795; n = 714) completed two versions of the SSDC that were parallel in content. Prior work, using classical test theory analyses, has provided support for the validity and reliability of scores from the SSDC. This study investigated the measurement precision, item hierarchy, and differential functioning for males and females of the items in the SSDC as well as how the rating scale functions. The results confirmed the previous findings; that the SSDC demonstrates sound psychometric properties. In addition, the findings showed that measurement precision could be increased by adding items that tap higher self-efficacy levels. Moreover, the rating scale can be improved by reducing the number of categories or by providing each category with a label.


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