Development strategies and the quality of supply in the hospitality industry

1996 ◽  
Vol 2 (1) ◽  
pp. 25-31
Author(s):  
Vesna Borković
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Development Strategies ◽  
Management Approach ◽  
Total Quality ◽  
Consumer Expectations ◽  
Quality Of Supply ◽  
Marketing Position

This paper identifies the importance of quality of all tangible and intangible components of supply in the hospitality industry and analyses the meaning, development possibilities and the maintenance of the quality as the key strategy for a successful dealing. The quality management approach is suggested starting from the identification of consumer expectations as the basis for forming supply. Focusing the activities on consumer, by constant monitoring and measuring the extent of satisfaction of each component of supply and by implementing the concept of total quality management (TQM) it is possible to achieve not only a good marketing position, but also the improvement of loyalty and satisfaction of all employed.

scholarly journals The implementation of total quality management (TQM) in housekeeping department of W Bali-Seminyak

2019 ◽  
Vol 6 (2) ◽  
pp. 22-30 ◽  
Author(s):  
I Ketut Yasa
Keyword(s):  
Statistical Analysis ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Hospitality Industry ◽  
Total Quality ◽  
A Company ◽  
Descriptive Statistical Analysis

Competition in the business field is rapid and tight, particularly in the hospitality industry. A company needs the efforts to do continuous improvement toward the potential of human resources, process, and the environment to bring about the best quality of product or service. The effective and efficient way to improve those capabilities is by implementing Total Quality Management (TQM). TQM contributes the benefit such as increasing the competitiveness of the company. TQM concept denotes the concept of continuous improvement that applies to every level of the operation. W Bali – Seminyak, specifically housekeeping department has objective to offer the unique and special moments, inventing the creative staff, and recultivating the hospitality in Bali which committed to implementing TQM optimally. The purpose of the study was to investigate the implementation of Total Quality Management in the housekeeping department of W Bali-Seminyak as well as the obstacles to it. Methods of analysis used in this study were descriptive qualitative and descriptive statistical analysis. The result of this study indicated TQM had been implemented in the housekeeping department, W Bali- Seminyak.

scholarly journals Upaya Peningkatan Kualitas Manajerial Lembaga Pendidikan Islam Melalui TQM

2020 ◽  
Vol 1 (1) ◽  
pp. 49-57
Author(s):  
Mulyadi Mulyadi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Islamic Education ◽  
Educational Institutions ◽  
Management Approach ◽  
Infrastructure Management ◽  
Improve Quality ◽  
Total Quality ◽  
Managerial Quality

ABSTRACT One of the important challenges of Islamic educational institutions today is the weak managerial quality of the institution. This article will discuss Total Quality Management (TQM) in educational institutions, how to improve the quality of educational institutions that are managed. TQM is a management approach that can be applied in Islamic education institutions to be more effective in managing their educational resources. TQM is also called integrated quality management because it departs from efforts to improve quality in an integrated manner, covering quality, energy, infrastructure, management, and graduates.  

scholarly journals Penerapan Total Quality Management Dan Pengaruhnya Terhadap Kualitas Sumber Daya Manusia

2019 ◽  
Author(s):  
Ega Zulanda ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Natural Resources ◽  
Technical Skills ◽  
Management Approach ◽  
Total Quality ◽  
The World

The writing of this article aims to determine the effect of implementing Total Quality Management on its human resources. The discussion in this article refers to and is based on the opinions of existing expert experts. Total Quality Management is one approach that can be done to improve the quality of resources, both human resources, natural resources and other resources. The application of the Total Quality Management approach greatly influences the theoretical abilities of employees, technical, conceptual, moral, and technical skills of human resources themselves. From some research results it can be said that the application of Total Quality Management is very influential on improving the quality of human resources. And if it is associated with the world of education, the implementation of Total Quality Management can support learning by paying attention to three important aspects, namely the formulation of quality improvement objectives, the application of Total Quality Management principles and Total Quality Management supporting components.

scholarly journals Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach

2016 ◽  
Vol 51 (1) ◽  
pp. 123-136 ◽  
Author(s):  
Nasra Gathoni ◽  
Thomas Van der Walt
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Academic Library ◽  
Management Approach ◽  
Total Quality ◽  
Library Service ◽  
University Library ◽  
Library Users

The purpose of this paper is to report on an investigation of the service quality of the Aga Khan University library in Kenya. The total quality management philosophy which forms the basis of this report has been demonstrated by the use of SERVQUAL, a user-based assessment tool, in the evaluation of service quality. The research was conducted among 123 Aga Khan University library users – nursing and medical faculty and nursing and medical students – with an aim to investigate the quality of its services based on the satisfaction of library users with the services and as expressed by and based on users’ expectations and perceptions. The data was gathered through the SERVQUAL structured questionnaire and a 63% response rate was realized. The findings generally established that the expectations of Aga Khan University library users are higher than their perceptions. The results also show that there are service quality gaps in a number of services offered by the library. This research is deemed important as there is lack of information showing libraries in Kenya having involved library users in service quality evaluation through the use of objective and user-based tools. Thus this paper may lead to libraries in Kenya embracing objective measurement tools for the evaluation of library service quality. It is hoped that this article will contribute to a better understanding of philosophies such as total quality management in an academic library environment in developing countries, users’ expectations and perceptions of quality.

scholarly journals MANAJEMEN MUTU TERPADU

2019 ◽  
Author(s):  
Ega Zulanda ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Natural Resources ◽  
Technical Skills ◽  
Management Approach ◽  
Total Quality ◽  
The World

The writing of this article aims to determine the effect of implementing Total Quality Management on its human resources. The discussion in this article refers to and is based on the opinions of existing expert experts. Total Quality Management is one approach that can be done to improve the quality of resources, both human resources, natural resources and other resources. The application of the Total Quality Management approach greatly influences the theoretical abilities of employees, technical, conceptual, moral, and technical skills of human resources themselves. From some research results it can be said that the application of Total Quality Management is very influential on improving the quality of human resources. And if it is associated with the world of education, the implementation of Total Quality Management can support learning by paying attention to three important aspects, namely the formulation of quality improvement objectives, the application of principles and Total Quality Management supporting components.

scholarly journals A Preview of Total Quality Management (TQM) in Public Services

2017 ◽  
pp. 3285
Author(s):  
Avia Enggartyasti ◽  
Rezzy Eko Caraka
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Public Services ◽  
Management Approach ◽  
Total Quality ◽  
Public Organisations

Total Management System or Total Quality Management (TQM) is a management system that focuses on the Customer by involving all levels of employees in upgrading or continuous improvement. Total Quality Management used data and effective communication to integrate his discipline into the culture and quality of company activities. In short, Total Quality Management (TQM) is a management approach to achieve long-term success through customer satisfaction. This study had two objectives. The first objective was to examine challenges when implementing TQM in public organisations. The second objective was to argues that TQM brings good implications to public services to enhance service quality. 

scholarly journals Penerapan Total Quality Management Dan Pengaruhnya Terhadap Kualitas Sumber Daya Manusia

2019 ◽  
Author(s):  
Ega Zulanda ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Natural Resources ◽  
Technical Skills ◽  
Management Approach ◽  
Total Quality ◽  
The World

The writing of this article aims to determine the effect of implementing Total Quality Management on its human resources. The discussion in this article refers to and is based on the opinions of existing expert experts. Total Quality Management is one approach that can be done to improve the quality of resources, both human resources, natural resources and other resources. The application of the Total Quality Management approach greatly influences the theoretical abilities of employees, technical, conceptual, moral, and technical skills of human resources themselves. From some research results it can be said that the application of Total Quality Management is very influential on improving the quality of human resources. And if it is associated with the world of education, the implementation of Total Quality Management can support learning by paying attention to three important aspects, namely the formulation of quality improvement objectives, the application of Total Quality Management principles and Total Quality Management supporting components.

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