scholarly journals EFFECT OF EXTERNAL ENVIRONMENT ORGANIZATION AND APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) AND PERFORMANCE OF THE COMPANY AND ITS EFFECT ON COMPETITIVE ADVANTAGE IN PTISM BOGASARI FLOURMILLS, JAKARTA

2016 ◽  
Vol 7 (1) ◽  
pp. 22
Author(s):  
Ana Retno Mawarti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
External Environment ◽  
Secondary Data ◽  
Primary Data ◽  
Company Performance ◽  
Total Quality ◽  
The Creation ◽  
The Impact

This research aimed to discover the impact of external environment and Total Quality Management implementation on company performance  in order to create competitive advantage in PT. ISM Bogasari Flourmills. This research is an associative explanatory research with quantitative method. The data sources used are primary data and secondary data. The primary data collected by spreading 122 questionnaires to employees of PT. ISM Bogasari on chief officers level, assistant manager level, and manager level. Sampling method used is Proportionable Stratified Random Sampling. The result showed that external environment with indicator of complexity, dynamics and environment carrying capacity, has positive and significant impact on company’s performance. Total Quality Management implementation with indicators of costumer focus, continuous refinement and staff training program, brings positive and significant impact on company’s performance. The company’s performance with its indicators of efficiency, effectiveness, and adaptability, has positive and significant impact on the creation of competitive advantage. The Research also proved that external environment and Total Quality Management Implementation directly affect the creation of competitive advantage.   Keywords: External environment, Total Quality Management implementation, company’s performance, and competitive advantage

scholarly journals Analisis Penerapan Total Quality Management dan Komitmen Organisasi dalam Meningkatkan Kinerja Perusahaan

2021 ◽  
Vol 1 (1) ◽  
pp. 30-37
Author(s):  
Aulia Rabius Tsani ◽  
Nurleli
Keyword(s):  
Organizational Commitment ◽  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Global Market ◽  
Primary Data ◽  
Company Performance ◽  
Total Quality ◽  
Business World

Abstract. At present the company is competing to survise in the business world, because today many companies want to maximize competitiveness through continuous improvement made by several companies that play a very important role in increasing the strength of competitiveness. Dakal global market product quality is also one of the most important elements for companies to be ableto compete. TQM is one form of company management practices that can suppress the quality paradigm witgin a company. Organizational Commitment is a force that binds individuals to take an action towards one or several goals. The purpose of this study was to determine the application of Total Quality Management in improving company performance and analysis of organizational commitment to company performance in LPKL PDAM Tirtawening. This research uses descriptive methods and case studies as well as using a quantitative approach carried out at LPKL PDAM Tirtawening, the sourch of the data used is the primary data sourch with data collection techniques namely questionnaire. Determination of respondents in filing out the research questionnaire was chosen based on the number of Managers or Section Heads of employees in LPKL PDAM Tirtawening as many as 25 respondents. Total Quality Management can improve company performance in LPKL PDAM Tirtawening. Abstrak. Saat ini perusahaan sedang bersaing untuk bertahan dalam dunia bisnis, karena saat ini banyak perusahaan yang ingin memaksimalkan daya saing melalui perbaikan terus – menerus yang dilakukan oleh beberapa perusahaanyang memainkan peran yang sangat penting dalam meningkatkan kekuatan daya saing. Dakal pasar global kualitas produk juga menjadi salah satu elemen terpenting bagi perusahaan untuk dapat bersaing.TQM adalah salah satu bentuk praktek manajemen perusahaan yang bisa menekan paradigma kualitas dalam perusahaan. Komitmen Organisasi merupakan kekuatan yang mengikat individu untuk melakukan suatu aksi untuk menuju satu atau beberapa tujuan. Tujuan penelitian ini untuk mengetahui penerapan Total Quality Management dalam meningkatkan kinerja perusahaan dan analisis komitmen organisasi terhadap kinerj perusahaan pada LPKL PDAM Tirtawening. Penelitian ini menggunakan metode deskriptif dan studi kasus serta menggunakan pendekatan kuantitatif yang dilksanakan di LPKL PDAM Tirtawening, sumber data yang digunakan yaitu sumber data primer dengan teknik pengumpulan data yaitu kusioner. Penentuan responden dalam mengisi kuesioner penelitian ini dipilih berdasarakan jumlah Manajer atau Kepala Bagian dar karyawan yang ada di LPKL PDAM Tirtawening sebanyak 25 orang responden. Total Quality Management dapat meningkat kinerja perusahaan dan komitmen organisasi dapat meningkatkan kinerja perusahaan di LPKL PDAM Tirtawening

Research framework for the impact of total quality management on competitive advantage

2017 ◽  
Vol 27 (3) ◽  
pp. 335-351 ◽  
Author(s):  
Van Cang Nguyen ◽  
Ngoc Tuan Chau
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Innovation Performance ◽  
Total Quality ◽  
Content Type ◽  
Research Framework ◽  
Mediating Role ◽  
The Impact

Purpose The purpose of this paper is to apply a more accurate competitive advantage construct to study the impact of total quality management on firms’ competitive advantage in the context of the weakening of the competitive advantage of firms that are renowned for the excellent quality management. It also aims to find a better explanation for the source of competitive advantage through mediating constructs. Design/methodology/approach The authors use iterative methodology by reviewing, analyzing, synthesizing and refining the current state of the literature and propose a research framework which allows for overcoming the limitation encountered in previous empirical research. Findings The use of two second-order constructs including the incremental innovation performance and radical innovation performance which enable the researchers to have a better explanation about the mediating role of innovation performance. Practical implications This study is seeking to contribute to the practice of total quality management area of research. Specifically, this study applies two second-order measurement scales of innovation in use, actualize the use of the new measurement scale of competitive advantage and explain clearly the role of total quality management on competitive advantage in the current context. Originality/value This is one of the few papers investigating the impact of total quality management on competitive advantage, developing the conceptual model that examines the mediating role of innovation performance.

scholarly journals Modeling the Impact of Total Quality Management (TQM) Practices on Service Quality in Service Organizations (Case Study: Isfahan Refah Kargaran Bank)

2012 ◽  
Vol 2 (3) ◽  
pp. 174
Author(s):  
Majid Nili Ahmadabadi ◽  
Javad Mehrabi ◽  
Mohammad Hasan Tanhaei
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Field Method ◽  
Primary Data ◽  
Total Quality ◽  
Effective Factors ◽  
Isfahan Province ◽  
The Impact

Purpose: purpose of the present survey is to determine degree of relationship and impact of total quality management (TQM) practices on service quality in service organizations.Research methodology: this survey was conducted using descriptive-field method. Its primary data was obtained through field study by two TQM and service quality questionnaires among seventeen selected branches of Refah Kargaran Bank in Isfahan province. Volume of sample included sixty three (63) persons. Multiple regression method, F-test and T-test, ANOVA and correlation tables were used in the survey.Findings: continuous improvement with β=-0.537 and training with β=0.409 are two primary effective factors on increasing of service quality among seven independent variables (training, management commitment, employees’ empowerment, customer focus, information, continuous improvement and employees' involvement). Its regression model is as below:Y=1/876+0.543X Where X shows continuous improvement and Y is service quality.Conclusion: given to obtained results it could be claimed that it is possible to achieve a desirable level of success in business through a more precise planning, focusing on several more important and effective principles due to prioritization of effective factors on service quality during a shorter period of time and paying lower costs. Key words: total quality management (TQM), total quality management (TQM) practices, service quality

scholarly journals PENGARUH KOMITMEN DAN IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL DI KAWASAN INDUSTRI KARAWANG

2019 ◽  
Vol 5 (1) ◽  
pp. 32-49
Author(s):  
Puji Isyanto
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Secondary Data ◽  
Industrial Area ◽  
Primary Data ◽  
Total Quality ◽  
Managerial Performance ◽  
Significant Difference ◽  
Manager Performance ◽  
The City

This study aims to find the influence of the manager's commitment and implementation of total quality management (TQM) to managerial performance in companies in the industrial area Karawang. This study uses a survey of 158 managers in the company-company industrial area of ​​the city of Karawang. The data used in this study, consisting of primary data obtained through the results of questionnaires and secondary data which supports research that studies literature and journals. Testing hypotheses using path analysis. Based on the results of the study found that: (1). A significant difference between the manager's commitment to the Managerial Performance, (2) There is a significant relationship between Total Quality Management Implementation of the Managerial Performance and (3). A significant difference between commitment and implementation manager of the Total Quality Management Company Operation Manager Performance.   Keywords: commitments manager, implementation of TQM, and company operation manager performance

The impact of total quality management on service company performance: evidence from Spain

2016 ◽  
Vol 33 (3) ◽  
pp. 380-398 ◽  
Author(s):  
Evangelos L. Psomas ◽  
Carmen Jaca
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Company Performance ◽  
Total Quality ◽  
Content Type ◽  
Services Sector ◽  
Service Company ◽  
Service Companies ◽  
Performance Dimensions ◽  
The Impact

Purpose – The purpose of the paper is to explore the impact of total quality management (TQM) factors on performance dimensions of service companies. Design/methodology/approach – A research project was designed in the Spanish services sector. Companies that had already participated in activities with regard to business excellence were randomly selected and approached through a structured questionnaire, yielding a sample of 151 responding companies. By analyzing TQM implementation and company performance through the exploratory factor analysis, specific TQM factors and performance dimensions are extracted. The TQM factors that significantly influence the performance dimensions are determined through multiple linear regression analyses. Findings – According to the findings, the factors describing TQM implementation in service companies concern quality practices of top management, employee quality management, process management, employee knowledge and education and customer focus. Similarly, the performance dimensions revealed concern financial performance, operational performance, customer satisfaction and product/service quality performance. The TQM factors concerning customers, employees and top management significantly affect the performance dimensions. Research limitations/implications – The subjective data were collected from quality managers of a small-sized sample of companies operating in a European Union country and belonging to different services sub-sectors. Based on these limitations, future research studies are recommended. Practical implications – By focussing on specific TQM factors, a service company can improve its performance dimensions. In doing so, it can lay the foundations not only to survive but to be competitive in the current global scenario that is characterized by an economic downturn. Originality/value – This paper describes a reliable TQM model that can be implemented in the services sector and a means by which a service company can improve its performance.

scholarly journals Implementation of Total Quality Management in Creating Competitive Advantage

2021 ◽  
Vol 3 (2) ◽  
pp. 179-195
Author(s):  
Muchammad Fauzi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Quantitative Research ◽  
Employee Empowerment ◽  
Primary Data ◽  
Total Quality ◽  
Statistical Tool ◽  
Significance Level ◽  
Potential Source

Total Quality Management is an important business-level strategy because it can create a competitive advantage. This study aims to analyze the Effect of Total Quality Management on employee creativity, performance, and Competitive Advantage. This study examines Total Quality Management as a potential source of competitive advantage. This research shows that most features are generally related to Total Quality Management, such as quality training, process improvement, an open culture, employee empowerment, and executive commitment can produce benefits. This research is quantitative research using primary data. The statistical tool used is regression at a 5% significance level. The research results indicate that all hypotheses are accepted. It means that Total Quality Management affects employee's creativity, performance, and competitive advantage. In addition, based on the theory of competitive advantage, corporate resource-based theory, and system theory. It can be concluded that Total Quality Management can produce cost-based benefits or differentiation to encourage the success of Total Quality Management in achieving competitive advantage.

scholarly journals Modeling the Impact of Total Quality Management (TQM) Practices on Market Orientation in Service Organizations (Case Study: Isfahan Refah Kargaran Bank)

2012 ◽  
Vol 2 (3) ◽  
pp. 186
Author(s):  
Majid Nili Ahmadabadi ◽  
Javad Mehrabi ◽  
Batool Samangooei
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Market Orientation ◽  
Continuous Improvement ◽  
Field Method ◽  
Primary Data ◽  
Customer Focus ◽  
Total Quality ◽  
Isfahan Province ◽  
The Impact

Purpose: purpose of the present survey is to determine degree of relationship and impact of total quality management (TQM) practices on market orientation in service organizations.Research methodology: this survey was conducted using descriptive-field method. Its primary data was obtained through field study by two TQM and market orientation questionnaires among seventeen selected branches of Refah Kargaran Bank in Isfahan province. Volume of sample included sixty three (63) persons. Multiple regression method, F-test and T-test, ANOVA and correlation tables were used in the survey.Findings: continuous improvement with β=0.508 is the first and most effective factor on increasing of market orientation among seven independent variables (training, management commitment, employees’ empowerment, customer focus, information, continuous improvement and employees' involvement). Training with β=0.319 is in the second place and customer focus with β=0.168 is in the third place. The regression model of this relationship is as below:Y=-0/303+0.531x1 + 0/367 x2 + 0/222 x3Where x1 is continuous improvement, x2 is training, x3 is customer focus and Y is service quality.Conclusion: given to obtained results it could be claimed that it is possible to achieve a desirable level of success in business through more precise planning, focusing on several more important and effective principles and given to prioritization of effective factors on market orientation during a shorter period of time and paying lower costs. 

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROW’S ANTIQUES INDONESIA

2019 ◽  
Vol 1 (2) ◽  
pp. 1-20
Author(s):  
I Wayan Suartina ◽  
Ni Nyoman Adityarini Abiyoga Vena Swara ◽  
Ni Luh Sri Astiti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Path Analysis ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
Company Performance ◽  
Total Quality ◽  
Analysis Technique ◽  
Z Value

This study aims to determine the effect of Total Quality Management (TQM) on employee productive behavior and company performance at PT. Tomorrow’s Antiques Indonesia. This study uses a quantitative method with a sample of 104 employees. Data was collected by observation, interviews, documentation, literature, and questionnaires. The analysis technique used descriptive analysis, path analysis (analysis path), and sobell test. The results of the total quality management (TQM) research have a positive and significant effect on employee productive behaviour at PT. Tomorrow's Antiques with coefficient of 0.986 and a sig value of 0.00 <0.05; employee productive behavior has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.606 and a sig value of 0.00 <0.05; total quality management (TQM) has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.396 and a sig value of 0.00 <0.05, and employee productive behaviour can mediate the effect of total quality management (TQM) on company performance at PT. Tomorrow's Antiques with Z value (17,311) > Z table (1,96).

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