PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROW’S ANTIQUES INDONESIA

2019 ◽  
Vol 1 (2) ◽  
pp. 1-20
Author(s):  
I Wayan Suartina ◽  
Ni Nyoman Adityarini Abiyoga Vena Swara ◽  
Ni Luh Sri Astiti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Path Analysis ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
Company Performance ◽  
Total Quality ◽  
Analysis Technique ◽  
Z Value

This study aims to determine the effect of Total Quality Management (TQM) on employee productive behavior and company performance at PT. Tomorrow’s Antiques Indonesia. This study uses a quantitative method with a sample of 104 employees. Data was collected by observation, interviews, documentation, literature, and questionnaires. The analysis technique used descriptive analysis, path analysis (analysis path), and sobell test. The results of the total quality management (TQM) research have a positive and significant effect on employee productive behaviour at PT. Tomorrow's Antiques with coefficient of 0.986 and a sig value of 0.00 <0.05; employee productive behavior has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.606 and a sig value of 0.00 <0.05; total quality management (TQM) has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.396 and a sig value of 0.00 <0.05, and employee productive behaviour can mediate the effect of total quality management (TQM) on company performance at PT. Tomorrow's Antiques with Z value (17,311) > Z table (1,96).

scholarly journals PERAN KUALITAS PELAYANAN DALAM MEMEDIASI PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN KONSUMEN PADA SEPEDA BALI TOUR

2019 ◽  
Vol 8 (5) ◽  
pp. 3247
Author(s):  
I Gede Bayu Mertha Segara ◽  
Gede Merta Sudiartha
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Total Quality Management ◽  
Path Analysis ◽  
Consumer Satisfaction ◽  
Company Performance ◽  
Total Quality ◽  
Beta Coefficient

Business competition is getting tighter and the changing needs of consumers make companies must always be able to provide satisfaction to consumers in order to be able to compete with competitors. The application of total quality management can improve company performance in providing satisfaction to consumers. In addition, by providing good quality service to consumers, it will give more greater satisfaction on consumers. The purpose of this study was to determine the role of service quality in mediating the effect of total quality management on customer satisfaction. This research was conducted at Sepeda Bali Tour, with the number of respondents being 200 consumers of Sepeda Bali Tour. The method used is nonprobability sampling, especially purposive sampling with data analysis techniques using path analysis and sobel test. Based on the results of the analysis carried out the results show that service quality variables are able to mediate the effect of applying total quality management on customer satisfaction. The path analysis test shows that the direct effect of the total quality management variable on customer satisfaction has a beta coefficient of 0.386 while the indirect effect mediated by service quality shows a beta coefficient of 0.489. While the results of the sobel test obtained a calculated Z value of 12.0123 which is greater than 1.96 (Z count 12.0127> 1.96) which means that service quality is able to mediate total quality management on customer satisfaction Keyword :                total quality management (tqm), service quality, consumer satisfaction

scholarly journals INOVASI MEMEDIASI TQM DAN KINERJA PERUSAHAAN PADA SEKTOR UKM

2019 ◽  
Vol 3 (2) ◽  
pp. 155-163
Author(s):  
Yolanda Masnita (Universitas Trisakti - Indonesia) ◽  
Abdul Rahman (Universitas Trisakti - Indonesia) ◽  
Andhika Veraldy (Universitas Trisakti - Indonesia)
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Small And Medium Enterprises ◽  
Radical Innovation ◽  
Incremental Innovation ◽  
Company Performance ◽  
Total Quality ◽  
Food And Beverage ◽  
Convenience Sampling ◽  
Medium Enterprises

Abstract In strategy competition, innovation must be clear and precise in accordance with consumer demand and expectations. Limited organizational resources require organizations to manage innovation clearly. The company's efforts to change or increase product output, both from its processes and services, are interpreted as innovation. This study aims to examine the effect of total quality management on company performance with two approaches, additional innovation and radical innovation. The hypothesis was tested from data collected from 108 food and beverage SMEs registered at the Indonesian Food and Beverage Entrepreneurs Association - GAPMMI using convenience sampling data processed with AMOS. The results of the study show that additional innovation as a TQM mediator has an influence on company performance. In addition, testing shows that radical innovation has no effect on company performance. Therefore, additional innovation is the best way that SMEs can choose as a TQM approach to influence company performance. This research can contribute to small and medium enterprises in the selection of innovations in the practice of TQM. This will help entrepreneurs get better company performance Key words: total quality management; incremental innovation; radical innovation; firm performance; SMEs AbstrakDalam kompetisi strategi, inovasi harus jelas dan tepat sesuai dengan permintaan dan harapan konsumen. Terbatasnya sumber daya organisasi menuntut organisasi mengelola inovasi dengan jelas. Upaya perusahaan untuk mengubah atau meningkatkan output produk, baik dari proses dan layanannya, ditafsirkan sebagai inovasi. Penelitian ini bertujuan untuk meneliti pengaruh manajemen kualitas total terhadap kinerja perusahaan dengan dua pendekatan, inovasi tambahan dan inovasi radikal. Hipotesis diuji dari data yang dikumpulkan dari 108 UKM makanan dan minuman yang terdaftar di Gabungan Pengusaha Makanan dan Minuman Indonesia – GAPMMI dengan menggunakan convenience sampling data diolah dengan AMOS. Hasil penelitian menunjukkan bahwa inovasi tambahan sebagai mediator TQM, memiliki pengaruh terhadap kinerja perusahaan. Selain itu, pengujian menunjukkan bahwa inovasi radikal tidak berpengaruh pada kinerja perusahaan. Oleh karena itu, inovasi tambahan adalah cara terbaik yang dapat dipilih oleh UKM sebagai pendekatan TQM untuk mempengaruhi kinerja perusahaan. Penelitian ini dapat berkontribusi untuk usaha kecil dan menengah dalam pemilihan inovasi dalam praktik TQM. Hal ini akan membantu pengusaha mendapatkan kinerja perusahaan yang lebih baik Kata kunci: manajemen kualitas total; inovasi tambahan; inovasi radikal; kinerja perusahaan; UKM

scholarly journals Driving Force of TQM in Improving SME's Performance: The Roles of Innovation and Spiritual Capital

2020 ◽  
Vol 1 (1) ◽  
pp. 38
Author(s):  
Fikrotul Ulyah ◽  
Ahmad Toha ◽  
Sasongko Sasongko
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Driving Force ◽  
Large Scale ◽  
Small And Medium Enterprises ◽  
Company Performance ◽  
Total Quality ◽  
Spiritual Capital ◽  
Key Word ◽  
Medium Enterprises

TQM concept is known as a significant driver of performance of large-scale companies. This study points out two perspectives namely direct and indirect influence associated with TQM. Specifically, it delves into the innovation and spiritual capital in improving the performance of Intako. Path analysis was carried out to shed lights on the correlation among the aforementioned aspects. There were 98 samples involved in the study. The research results confirm the influence of innovation and spiritual capital on TQM. Likewise, the same results are evident on the influence of innovation, spiritual capital, and TQM on company performance. Key word: Innovation, Spiritual Capital, Total Quality Management, Performance, Small-and-Medium Enterprises

scholarly journals Analisis Penerapan Total Quality Management dan Komitmen Organisasi dalam Meningkatkan Kinerja Perusahaan

2021 ◽  
Vol 1 (1) ◽  
pp. 30-37
Author(s):  
Aulia Rabius Tsani ◽  
Nurleli
Keyword(s):  
Organizational Commitment ◽  
Quality Management ◽  
Total Quality Management ◽  
Management Practices ◽  
Global Market ◽  
Primary Data ◽  
Company Performance ◽  
Total Quality ◽  
Business World

Abstract. At present the company is competing to survise in the business world, because today many companies want to maximize competitiveness through continuous improvement made by several companies that play a very important role in increasing the strength of competitiveness. Dakal global market product quality is also one of the most important elements for companies to be ableto compete. TQM is one form of company management practices that can suppress the quality paradigm witgin a company. Organizational Commitment is a force that binds individuals to take an action towards one or several goals. The purpose of this study was to determine the application of Total Quality Management in improving company performance and analysis of organizational commitment to company performance in LPKL PDAM Tirtawening. This research uses descriptive methods and case studies as well as using a quantitative approach carried out at LPKL PDAM Tirtawening, the sourch of the data used is the primary data sourch with data collection techniques namely questionnaire. Determination of respondents in filing out the research questionnaire was chosen based on the number of Managers or Section Heads of employees in LPKL PDAM Tirtawening as many as 25 respondents. Total Quality Management can improve company performance in LPKL PDAM Tirtawening. Abstrak. Saat ini perusahaan sedang bersaing untuk bertahan dalam dunia bisnis, karena saat ini banyak perusahaan yang ingin memaksimalkan daya saing melalui perbaikan terus – menerus yang dilakukan oleh beberapa perusahaanyang memainkan peran yang sangat penting dalam meningkatkan kekuatan daya saing. Dakal pasar global kualitas produk juga menjadi salah satu elemen terpenting bagi perusahaan untuk dapat bersaing.TQM adalah salah satu bentuk praktek manajemen perusahaan yang bisa menekan paradigma kualitas dalam perusahaan. Komitmen Organisasi merupakan kekuatan yang mengikat individu untuk melakukan suatu aksi untuk menuju satu atau beberapa tujuan. Tujuan penelitian ini untuk mengetahui penerapan Total Quality Management dalam meningkatkan kinerja perusahaan dan analisis komitmen organisasi terhadap kinerj perusahaan pada LPKL PDAM Tirtawening. Penelitian ini menggunakan metode deskriptif dan studi kasus serta menggunakan pendekatan kuantitatif yang dilksanakan di LPKL PDAM Tirtawening, sumber data yang digunakan yaitu sumber data primer dengan teknik pengumpulan data yaitu kusioner. Penentuan responden dalam mengisi kuesioner penelitian ini dipilih berdasarakan jumlah Manajer atau Kepala Bagian dar karyawan yang ada di LPKL PDAM Tirtawening sebanyak 25 orang responden. Total Quality Management dapat meningkat kinerja perusahaan dan komitmen organisasi dapat meningkatkan kinerja perusahaan di LPKL PDAM Tirtawening

Identification of Attributes of TQM in an Educational Institute

2011 ◽  
Vol 2 (2) ◽  
pp. 48-64 ◽  
Author(s):  
Rajiv Sindwani ◽  
Vikram Singh ◽  
Sandeep Grover
Keyword(s):  
Factor Analysis ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Educational Institutions ◽  
Total Quality ◽  
Maturity Level ◽  
Steady Growth ◽  
Analysis Technique ◽  
Educational Institute

This paper examines and proposes a list of attributes of Total Quality Management (TQM) in an educational institute, and develops a model for the benefit of researchers and academicians. Even though there have been a large number of papers published related to TQM, none of the papers focused on documenting the attributes of TQM in educational institutes using statistical methods. The paper investigates and lists 42 attributes of TQM in educational institutions. A quantitative study, involving the administration of a survey was conducted. The survey instrument consisted of 42 items and was prepared on the basis of attributes of TQM found during Literature Review. The application of Factor Analysis technique is illustrated for grouping the various attributes into Factors. The results of this study will help in a smoother penetration of TQM programs in educational institutes. The period of study is from 1995-2006. Considering the gamut of publications, TQM implementation has seen a steady growth and appears to be heading towards its maturity level.

scholarly journals The Effects of Total Quality Management Implementation on Employees’ Performance: The Case of PT Pertamina Refinery Unit III Plaju, Palembang-Indonesia

2016 ◽  
Vol 7 (1) ◽  
pp. 96
Author(s):  
Fatimah Fatimah ◽  
Solikin Solikin
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Performance ◽  
Descriptive Analysis ◽  
Total Quality ◽  
Positive Effect

<p>This study aims to investigate the  effects implementation of Total Quality Management (TQM) on employee performance of PT Pertamina Refinery Unit III Plaju. The data is collected using interview and questionnairre. Total Quality Management and Descriptive analysis are used to analysis employee’s Performance. Using a sampel of 286 respondents, and all respondents are employees of Pertamina Refinery Unit III Plaju. The result showed that the implementation of TQM have a positive effect on employee’s Performance.</p>

scholarly journals CIKAL BAKAL TOTAL QUALITY MANAGEMENT (TQM) PADA PERUSAHAAN JEPANG DAN IMPLEMENTASINYA PADA PERUSAHAAN-PERUSAHAAN DI INDONESIA

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Puji Isyanto
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Descriptive Analysis ◽  
International Standards ◽  
Employee Empowerment ◽  
Total Quality ◽  
Japanese Companies ◽  
Quality Function Development

ABSTRAK This study aims to examine total quality management in Japanese companies and their implementation in companies in Indonesia. This research method uses descriptive analysis method. Total Quality Management that binds to Japanese companies is inseparable from Kaizen culture, so that Japan applies the principle of customer satisfaction, Quality Function Development (QFD), employee empowerment and continuous improvement for the company. Product development carried out by Japanese companies is to meet market segments with international standards and on the quality side of the product. Continuous improvement in various fields, respect and teamwork are the keys to the success of Total Quality Management in Japanese companies. Japanese companies are identified as having long-term time horizons. Companies in Indonesia can adopt total quality management well so they can create excellence. Keywords: total quality management, kaizen, continuous improvement.

scholarly journals PENGARUH PRILAKU PRODUKTIF DAN TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KARYAWAN (Studi pada TV MU)

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Asrul Saptono ◽  
Aftoni Sutanto ◽  
Abdul Choliq Hidayat
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Performance ◽  
Hypothesis Test ◽  
External Factors ◽  
Company Performance ◽  
Total Quality ◽  
Internal Factors ◽  
Individual Productivity ◽  
The Individual

<p>Several factors are used to measure employee performance, namely employee internal factors and external factors that are following an employee's personal needs. One internal factor used to measure employee performance is one of the individual productivity factors and one of the external factors of employees who implement Total Quality Management (TQM) in the company where they work. This study aims to test the success and TQM on employee performance. The object of this research is in the Muhammadiyah Television company in Jakarta and Yogyakarta. Through examining the perception of 30 employees. The method of analysis uses multiple regression.</p><p>The results of this study explain that the Productive Behavior Variable has a significant effect on Employee Performance with a significance value of 0.041 less than the Alpha value of 0.05; thus, the first hypothesis accepted. TQM variable is significant on company performance with a significance value of 0,000 smaller than the Alpha value of 0.05. Therefore the second hypothesis is accepted. Hypothesis test results three explain together Productive behavior variables, and TQM significantly influences Employee Performance with a significance value of 0,000 smaller than the Alpha value of 0.05. Thus the null hypothesis is accepted.</p><p> </p><p><em>Keywords : Productive behavior, TQM, Performance.</em></p>

scholarly journals EFFECT OF EXTERNAL ENVIRONMENT ORGANIZATION AND APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) AND PERFORMANCE OF THE COMPANY AND ITS EFFECT ON COMPETITIVE ADVANTAGE IN PTISM BOGASARI FLOURMILLS, JAKARTA

2016 ◽  
Vol 7 (1) ◽  
pp. 22
Author(s):  
Ana Retno Mawarti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
External Environment ◽  
Secondary Data ◽  
Primary Data ◽  
Company Performance ◽  
Total Quality ◽  
The Creation ◽  
The Impact

This research aimed to discover the impact of external environment and Total Quality Management implementation on company performance  in order to create competitive advantage in PT. ISM Bogasari Flourmills. This research is an associative explanatory research with quantitative method. The data sources used are primary data and secondary data. The primary data collected by spreading 122 questionnaires to employees of PT. ISM Bogasari on chief officers level, assistant manager level, and manager level. Sampling method used is Proportionable Stratified Random Sampling. The result showed that external environment with indicator of complexity, dynamics and environment carrying capacity, has positive and significant impact on company’s performance. Total Quality Management implementation with indicators of costumer focus, continuous refinement and staff training program, brings positive and significant impact on company’s performance. The company’s performance with its indicators of efficiency, effectiveness, and adaptability, has positive and significant impact on the creation of competitive advantage. The Research also proved that external environment and Total Quality Management Implementation directly affect the creation of competitive advantage.   Keywords: External environment, Total Quality Management implementation, company’s performance, and competitive advantage

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