A Study on the Service Quality in Educational Indoor Sports Facilities for Infants and Toddlers

2017 ◽  
Vol 11 (6) ◽  
pp. 165-176
Author(s):  
Suk-Kyu Kim ◽  
Doo-Hyun Cho ◽  
Jae-Gu Yu
2021 ◽  
Vol 10 (6) ◽  
pp. 37-53
Author(s):  
Seong-Hun Kim ◽  
Suk-Bum Kim ◽  
Je-Heon Moon ◽  
Sung-Min Kim ◽  
Gyeong-Joo Seong

2004 ◽  
Vol 10 (1) ◽  
pp. 31-36
Author(s):  
Chang Hung HUNG ◽  
Jung Chi SU ◽  
Lee Lan WU

LANGUAGE NOTE | Document text in Chinese; abstract also in English.From the viewpoint of marketing, schools open sports facilities to the public is the same as the service industry. It is a significant index and challenge in successful management if the service quality satisfies customers. In this articles, base on a standardized service quality performance matrix which proposed by Hung et al., the satisfaction index(Ix) and expectation index (Iy) were used to build a service quality performance matrix with 16 quality zone. The managers can use service quality performance matrix to improve service quality. The satisfaction index and expectation index of the service items must be located in the service quality performance matrix Bij. Thus, the managers can measure the quality performance value r and draw up a tactic to improve service quality.以行銷觀點而言,校園運動設施開放使用,就如同服務業,其服務品質能否達到顧客的滿意,為評估營運成功與否的重要指標與挑戰。本文根據Hung等人所提之標準化的服務品質績效矩陣的概念,定義本文滿意度指標(Ix)及重視度指標(Iy),建構一個16區塊的服務品質績效矩陣。管理者只需依服務要項的滿意度指標及重視度指標所在服務品質績效矩陣位置Bij,即可評量出各服務項的品質績效值r,並擬定出服務品質的改善的順序與策略。


2021 ◽  
Vol 13 (1) ◽  
pp. 17
Author(s):  
Muhamad Rachmaan Kurniawan ◽  
Yudha Munajat Saputra ◽  
Nurlan Kusmaedi

Public service is a government obligation in fulfilling the rights of every citizen. To facilitate the delivery of government services to the community, a public service model is needed. One of them in public service is sports. Of course, sports play an important role in the development of human life. Public sports facilities have played a very important role in promoting physical activity and participation in recreational sports activities. Therefore, there are significant efforts to continuously improve the image of recreational sports and to pursue the improvement of the service quality of public sports facilities. Several dimensions can be measured to determine service quality on customer satisfaction, including tangibility, reliability, assurance, responsiveness, and empathy. This study aims to determine whether there is a relationship between service quality and customer satisfaction who visits Saparua Sports Hall, Bandung City. This type of research is correlational and the method used is quantitative with an accidental sampling technique with a sample size of 100 respondents. The overall result of the study is that there is a relationship between service quality and customer satisfaction who visits Saparua Sports Hall.


2016 ◽  
Vol 8 (7) ◽  
pp. 618 ◽  
Author(s):  
Fabio Fantozzi ◽  
Francesco Leccese ◽  
Giacomo Salvadori ◽  
Michele Rocca ◽  
Marco Garofalo

2021 ◽  
Vol 21 (2) ◽  
Author(s):  
Rui Matos ◽  
Nuno Amaro ◽  
Raul Antunes ◽  
Marlene Rosa

Objetivo: Este estudio tuvo como objetivo obtener una visión de las preocupaciones de adultos portugueses en lo que refiere al regreso a la actividad deportiva en instalaciones deportivas cubiertas, tras el confinamiento al que obligó la pandemia COVID-19. Posteriormente, se planteó un enfoque adicional a las estrategias tradicionales de mitigación. Métodos: han participado un total de 173 personas que solían practicar actividad deportiva en instalaciones deportivas cubiertas antes de la pandemia. Se aplicó un cuestionario en el que preguntó lo preocupados (1 – nada, a 5 – completamente) que estarían en diferentes aspectos relacionados con este regreso. Resultados: Los encuestados estaban extremadamente preocupados, especialmente por tocar superficies de uso común y por la proximidad con otros usuarios. Todos los contextos (desplazamiento en transporte público al lugar de entrenamiento, vestuarios y características de la práctica de la actividad propiamente dicha) fueron señaladas como grandes fuentes de preocupación, sobretodo en cuanto a la primera citada. Se propuso modificar algunos objetos (o crear otros) que permitan un uso con partes del cuerpo distintas de las manos y utilizar instrumentos intermediarios en la manipulación de objetos deportivos. Conclusión: tocar superficies de uso común y la proximidad de otros usuarios reveló altos grados de preocupación al regresar a la práctica deportiva después del confinamiento. Además del respeto de las reglas de distanciamiento personal, etiqueta respiratoria e higiene de superficies, se sugiere que los practicantes utilicen, en la medida de lo posible, partes corporales alternativas e instrumentos intermedios que eviten el contacto directo con superficies y objetos. Objective: This study aimed to get an insight of Portuguese adult people concerns about returning to physical activity and sports practice at indoor sports facilities, after confinement due to COVID-19’ pandemic. Subsequently, an additional approach to the traditional mitigation strategies was to be proposed. Methods: A total of 173 Portuguese practitioners on indoor physical activity or sports before pandemic participated in this study. A questionnaire asking how much concerned (1 – nothing, to 5 – completely) would they be on different contexts and aspects related to this return was applied. Results: respondents were considerably concerned about this theme, especially with touching on common surfaces and proximity to others. Although considerable concerned if having to travel by public transport to the training facility, using locker rooms and with features of the sports’ practice itself, the former received the highest concerns. Additionally, we have suggested modifying some objects (or creating others) that may allow their use with body parts other than hands - an important contagion source - and exploiting the possibility of using intermediate instruments on objects and sports equipment manipulation, preventing users from touching their surfaces directly. Conclusion: touching on common surfaces and proximity to others revealed high degrees of concern on the return to indoor sports practice after confinement due to COVID-19 pandemic. Alongside the rules of personal distancing, respiratory etiquette and surfaces hygiene, it is suggested that sports practitioners, whenever possible, use alternative body parts and intermediate instruments that avoid direct contact of hands with surfaces and sport objects. Objetivo: Este estudo teve como objetivo obter uma visão das preocupações de adultos portugueses sobre o regresso à atividade física e à prática desportiva em instalações desportivas cobertas, após o confinamento devido à pandemia COVID-19. Subsequentemente, ir-se-ia propor uma abordagem adicional às estratégias tradicionais de mitigação. Métodos: Um total de 173 portugueses praticantes de atividade física ou desportiva em instalações desportivas cobertas antes da pandemia participaram no estudo. Todos preencheram um questionário informando o quão preocupados (1 – nada, para 5 – completamente) estariam em diferentes contextos e aspetos relacionados com este regresso. Resultados: os entrevistados estão consideravelmente preocupados com tocar em superfícies comuns e com a proximidade a outros utentes. Todos os contextos (uso de transporte público para o local de treino, balneários e caraterísticas da prática desportiva propriamente dita) receberam manifestações de preocupação considerável, com o primeiro a obter as maiores preocupações. Sugeriu-se modificar alguns objetos (ou criar outros) que possam permitir o seu uso com partes do corpo que não as mãos e explorar a possibilidade de usar instrumentos intermediários na manipulação de objetos e equipamentos desportivos, evitando, assim, tocar nas suas superfícies diretamente. Conclusão: Ttocar em superfícies comuns e proximidade de outros utentes induzem altos graus de preocupação no regresso à prática desportiva após as restrições provocadas pela COVID-19. Além das regras de distanciamento pessoal, etiqueta respiratória e higiene das superfícies, sugere-se que os praticantes, sempre que possível, utilizem partes alternativas do corpo e instrumentos intermediários que evitem o contacto direto das mãos com superfícies e objetos desportivos.


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