The Quality of Child Health Care Services in Community Health Centers in Urban Indonesia: Health Workers’ Perspectives
Abstract BackgroundThe quality of health delivery in primary care is crucial to improve the health status of sick children. The purpose of this study is to explore the experience of health workers in providing health care services to children under five years old in community health centre in Depok, Indoneisa. The viewpoint of these professionals can provide the necessary information for improving the quality of these services at the community health centers. MethodThe study utilizes a qualitative study design with a phenomenological approach. Twelve health care professionals from the community health centers in the city of Depok were interviewed. The data were analyzed using the Colaizzi approach. ResultsThe result of the study covers three major themes, i.e. (1) the significance of health workers in delivering health care services to children under five years old, (2) factors affecting the delivery of health care services to children under five years old, (3) the continuing efforts in providing health care services to children under five years old.ConclusionThe perception of health care professional with regard to their responsibility in delivering health care services to children under five years old becomes an input for improving the quality of the services. The best efforts to reduce the mortality and morbidity of children under five is by optimizing the primary and secondary preventive measures.