scholarly journals Evaluation Index System of Surgical Tourism Service Organizations in China: An Empirical Research

2022 ◽  
Author(s):  
Dan Zhang ◽  
Yan Yue ◽  
Meixia Liao ◽  
Ting-Fang Liu
Keyword(s):  
Evaluation System ◽  
Public Hospital ◽  
Medical Tourism ◽  
Services Quality ◽  
International Standards ◽  
Three Dimensions ◽  
Theoretical Research ◽  
Validity And Reliability ◽  
Tourism Service ◽  
Tourism Services

Abstract Background: Healthcare tourism is an emerging economy with the most potential in China's health industry before the COVID-19 pandemic. Surgical medical health tourism accounts for a large part of medical tourism services in China, which has higher requirements for quality and safety. By contrast, measurement tools and theoretical research are insufficient in China. The aim of this study was to develop a set of reliable and feasible indicators by augmenting the original Donabedian’s quality model to evaluate surgical tourism services’ quality.Methods: Literature review and focus group interview were used to generate indicators for surgical tourism services’ quality. The basic framework of the evaluation system was based on the structure-process-outcome Donabedian model. The screening and weight setting were conducted through analytic hierarchy process (AHP) and a two-round Delphi consultation with 13 panelists. Validity and reliability of experts were tested by the experts' positive coefficient, authority coefficient, and coordination coefficient. Reliability of the questionnaire was assessed by a pretest distributed within an international medical department of a public hospital in China.Results: Based on the Donabedian’s quality theory, the novel evaluation system of surgical tourism service institutions with 3 dimensions, 9 first-level items and 39 second-level items was constructed. The three dimensions consist of structure (0.315), process (0.287), and outcome (0.398), with each dimension set several indicators and each indicator given a weight. Of the two rounds of Delphi consultation, the response rates were 86.67% and 100%. The coordination coefficient of expert opinions in the two rounds of consultation were 0.49 and 0.65 (p<0.05). For the empirical study, the self-evaluation score of a public hospital was 86, which could obtain a rating of two stars.Conclusions: The established evaluation system identified three different dimensions of surgical tourism services’ quality which fit for practical healthcare improvement in safety and quality. It can reflect the access criterion of surgical tourism institutions, provide references on better choices of surgical services for tourists, and can be applied by healthcare managers and policy makers to allocate resources more efficiently and promote more surgical tourism services to international standards.

Medical Tourism Service Quality

2015 ◽  
pp. 149-180
Author(s):  
Bikash Ranjan Debata ◽  
S. S. Mahapatra ◽  
Bhaswati Patnaik
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Medical Tourism ◽  
Validity And Reliability ◽  
Tourism Sector ◽  
Confirmatory Factor ◽  
The World ◽  
Information And Communication ◽  
National Boundaries ◽  
Tourism Service

Medical tourism, a growing phenomenon in the world today, possesses a worthwhile potential for the economic development of any country. Globalization, development of information and communication technology (ICT) and adherence to the international quality standards potentially result in a significant increase in the movement of patients and healthcare professionals across national boundaries. The demand for medical tourism in India is experiencing a tremendous growth. However, the Indian medical tourism sector faces various challenges. Since India attempts to position itself as one of the preferred global medical tourism hub, a thorough understanding of means to attract, satisfy and retain medical tourists is extremely important. Five hundred and thirty four (534) useful responses in two different phases is collected and tested to examine the validity and reliability of the scale to ensure a quantitative and statistically proven identification of the responses. The exploratory factor analysis (EFA) is used to identify the underlying dimensions of medical tourism service quality for medical tourism in India. Next, confirmatory factor analysis (CFA) was used to confirm the factor structure of the constructs and validate EFA results.

scholarly journals Developing a Medical Tourism Marketing Model by a Meta-Synthesis Method

2021 ◽  
Author(s):  
Alireza Pashaeifar ◽  
Mojtaba Ramezani ◽  
Ali Janati ◽  
Yaghoub Alavi Matin ◽  
Hossein Bodaghi Khajeh Noubar
Keyword(s):  
Conceptual Model ◽  
Medical Tourism ◽  
Synthesis Method ◽  
Final Analysis ◽  
Tourism Industry ◽  
Validity And Reliability ◽  
Tourism Marketing ◽  
Marketing Model ◽  
East Azerbaijan ◽  
Tourism Services

Background: Today, medical and health tourism is one of the most promising sectors in the tourism industry in the world, which has led the organizations involved ,and the countries interested in developing tourism ,to focus their attention on this aspect of the tourism industry and plan for it. Hence, the aim of this study was to design the marketing model of medical tourism using meta-synthesis method. Methods: The present study was designed as a meta-synthesis research in several stages for East Azerbaijan Province, Iran. Accordingly, after identifying the categories, concepts and marketing codes of medical tourism and evaluating its validity and reliability, the initial conceptual model of the research was formed. Out of 100 retrieved studies, 8 studies completely related to the purpose of the study were included in final analysis. In order to present the marketing model of medical tourism, the qualitative research method of meta-synthesis,s Sandlowski and Barroso (2006) was used. Results: The conceptual model in the present study consists of 5 dimensions, 10 components and 40 indicators which can show the marketing model of medical tourism. 5 main dimensions included; quality of medical and tourism services, price of medical and tourism services, development of tourism and medicine, medical and tourism facilities and equipment, and information and communication technology. Conclusion: The results of the research show that the dimensions, components and indicators extracted from the meta-synthesis method are approved by the panel of experts. The findings provide a new model and perspective on how to market medical tourism for the Iranian tourism industry, which will help managers, planners and policy makers of the healthcare system.

Medical Tourism Service Quality

2016 ◽  
pp. 1433-1464
Author(s):  
Bikash Ranjan Debata ◽  
S. S. Mahapatra ◽  
Bhaswati Patnaik
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Medical Tourism ◽  
Validity And Reliability ◽  
Tourism Sector ◽  
Confirmatory Factor ◽  
The World ◽  
Information And Communication ◽  
National Boundaries ◽  
Tourism Service

Medical tourism, a growing phenomenon in the world today, possesses a worthwhile potential for the economic development of any country. Globalization, development of information and communication technology (ICT) and adherence to the international quality standards potentially result in a significant increase in the movement of patients and healthcare professionals across national boundaries. The demand for medical tourism in India is experiencing a tremendous growth. However, the Indian medical tourism sector faces various challenges. Since India attempts to position itself as one of the preferred global medical tourism hub, a thorough understanding of means to attract, satisfy and retain medical tourists is extremely important. Five hundred and thirty four (534) useful responses in two different phases is collected and tested to examine the validity and reliability of the scale to ensure a quantitative and statistically proven identification of the responses. The exploratory factor analysis (EFA) is used to identify the underlying dimensions of medical tourism service quality for medical tourism in India. Next, confirmatory factor analysis (CFA) was used to confirm the factor structure of the constructs and validate EFA results.

Role of Internet in the Development of Medical Tourism Service in Tunisia

2017 ◽  
pp. 271-294
Author(s):  
Olfa Bouzaabia ◽  
Rym Bouzaabia ◽  
Kais Mejri
Keyword(s):  
Medical Tourism ◽  
Digital Marketing ◽  
The Internet ◽  
Emerging Country ◽  
Tourism Service ◽  
Internet Revolution ◽  
Tourism Services ◽  
Practical Recommendations

Medical tourism is gaining importance through the last decades thanks to internationalization. in this area, internationalization has been facilitated by the internet revolution that enables instantaneous transmission of text, audio and visual data as well as graphics, which makes the medical consultation distance shorter and moreover reliable. a state of the art on internationalization, medical tourism and digital marketing has been presented. Furthermore, the authors, through a rich case study of the International Medical Embassy, examined the role played by the different digital marketing techniques in the development of medical tourism services in an emerging country such as Tunisia. based that, theoretical as well as practical recommendations are presented.

Role of Internet in the Development of Medical Tourism Service in Tunisia

2017 ◽  
pp. 859-883
Author(s):  
Olfa Bouzaabia ◽  
Rym Bouzaabia ◽  
Kais Mejri
Keyword(s):  
Medical Tourism ◽  
Digital Marketing ◽  
The Internet ◽  
Emerging Country ◽  
Tourism Service ◽  
Internet Revolution ◽  
Tourism Services ◽  
Practical Recommendations

Medical tourism is gaining importance through the last decades thanks to internationalization. in this area, internationalization has been facilitated by the internet revolution that enables instantaneous transmission of text, audio and visual data as well as graphics, which makes the medical consultation distance shorter and moreover reliable. a state of the art on internationalization, medical tourism and digital marketing has been presented. Furthermore, the authors, through a rich case study of the International Medical Embassy, examined the role played by the different digital marketing techniques in the development of medical tourism services in an emerging country such as Tunisia. based that, theoretical as well as practical recommendations are presented.

Role of Internet in the Development of Medical Tourism Service in Tunisia

2017 ◽  
pp. 211-241
Author(s):  
Olfa Bouzaabia ◽  
Rym Bouzaabia ◽  
Kais Mejri
Keyword(s):  
Medical Tourism ◽  
Digital Marketing ◽  
The Internet ◽  
Emerging Country ◽  
Tourism Service ◽  
Internet Revolution ◽  
Tourism Services ◽  
Practical Recommendations

Medical tourism is gaining importance through the last decades thanks to internationalization. in this area, internationalization has been facilitated by the internet revolution that enables instantaneous transmission of text, audio and visual data as well as graphics, which makes the medical consultation distance shorter and moreover reliable. a state of the art on internationalization, medical tourism and digital marketing has been presented. Furthermore, the authors, through a rich case study of the International Medical Embassy, examined the role played by the different digital marketing techniques in the development of medical tourism services in an emerging country such as Tunisia. based that, theoretical as well as practical recommendations are presented.

Quality Enhancement in Designing E-Tourism Service Systems

2015 ◽  
pp. 43-63 ◽  
Author(s):  
Ye Wang ◽  
Jie Sun
Keyword(s):  
Quantitative Analysis ◽  
Services Quality ◽  
Service Systems ◽  
Quality Enhancement ◽  
Important Indicator ◽  
Core Set ◽  
Tourism Service ◽  
Tourism Services

With many e-tourism businesses providing same or similar services, quality has become an important indicator for good e-tourism services. Yet, Quality of Tourism Service (QoTS) is usually difficult to handle due to a set of characteristics. In this chapter, the authors have identified a core set of common QoTSs such as performance, reliability and security through the investigation of several e-tourism systems. This chapter will first give precise definitions to a set of QoTSs and then present detailed metrics for these QoTSs. Besides, this chapter will provide a way to quantitative analysis of different QoTSs and finally introduce how to use a partition-based architecture to improve the performance and reliability of tourism services.

A Collaborative Framework for Medical Tourism Service Supply Chain Operations

2020 ◽  
pp. 188-219
Author(s):  
Saliha Karadayi-Usta ◽  
Seyda Serdarasan
Keyword(s):  
Supply Chain ◽  
Medical Tourism ◽  
Sustainable Business ◽  
Business Plans ◽  
Demand Planning ◽  
Service Supply Chain ◽  
Execution Phase ◽  
Tourism Service ◽  
Tools And Techniques ◽  
Tourism Services

Medical tourism is a combination of medical and tourism services that attracts medical travelers to destination countries. Collaboration between the members of the medical tourism service supply chain (MTSSC) is important to maintain a sustainable business. Thus, in this chapter, the authors use Collaborative Planning Forecasting Replenishment (CPFR) model as a reference and adapt it for medical tourism services. The focus of this chapter is on the collaboration between an assistance company and a medical institution. This chapter suggests a collaborative MTSSC operations framework including steps, tools, and techniques for collaboration arrangement and joint business plans, demand planning and forecasting, balancing the demand and capacity, the execution phase, and the final performance measurement. It describes how multiple supply chain partners intelligence could be combined to fulfill demand of medical tourists by aligning the planned actions and available resources with the real execution process by a set of tools and techniques.

scholarly journals A conceptual model of medical tourism service supply chain

2020 ◽  
Vol 13 (2) ◽  
pp. 246
Author(s):  
Saliha Karadayi-Usta ◽  
Seyda SerdarAsan
Keyword(s):  
Supply Chain ◽  
Conceptual Model ◽  
Business Processes ◽  
Medical Tourism ◽  
Relationship Management ◽  
Service Supply Chain ◽  
Proposed Model ◽  
Tourism Service ◽  
Tourism Services ◽  
Depth Interviews

Purpose: Medical tourism service requires involvement of multiple parties from the service network, however medical tourism is not well studied from a supply chain management perspective. This study suggests a conceptual model of medical tourism service supply chain (MTSSC) to provide a clearer understanding of its nature, and defines its business processes.Design/methodology/approach: Triangulation which makes use of literature review, in-depth interviews, and expert evaluations was applied to develop and validate the suggested model. The proposed model is initialized based on the relevant literature. In-depth interviews were used to refine and finalize the model. Expert evaluations ensure the trustworthiness of the model and the business process definitions.Findings: The proposed model uses a nested process structure rather than a one-dimensional supply chain model, where the assistance company maintains an intermediary role between the patient and all the service providers (e.g. medical institutions, transportation, accommodation). Additionally, the conceptual model identifies seven business processes: service design, service recovery management, customer relationship management, supplier relationship management, demand management, capacity and resource management, and service delivery management.Practical implications: The results provide a better understanding of the MTSSC structure and processes, and a recognition of the MTSSC members. The process definitions give the members an idea about their roles in the service design and delivery in practice. Additionally, a better understanding of the system as a whole leads to better process development and control. MTSSC members may shape their organizations internally and supply chain-wide by considering this conceptual model. Moreover, the model acts as a basis for supply chain collaboration decisions.Originality/value: The conceptual model is built upon the theories and practice of medical tourism services, supply chain management, and service operations management. This study contributes to the theory of medical tourism services management by explaining the MTSSC concepts and business processes, and extends existing knowledge.

scholarly journals Barriers to Medical Tourism Development in the United Arab Emirates (UAE)

2021 ◽  
Vol 18 (3) ◽  
pp. 1365
Author(s):  
Iva Bulatovic ◽  
Katia Iankova
Keyword(s):  
United Arab Emirates ◽  
North Africa ◽  
Medical Tourism ◽  
Service Providers ◽  
Tourism Development ◽  
Supply Networks ◽  
Mena Countries ◽  
Marketing Activities ◽  
Tourism Service ◽  
Tourism Services

Medical tourism is a thriving industry. Many destinations now seek to attract more medical tourists. The United Arab Emirates (UAE) is no exception. As one of the most important pillars of the UAE’s economy, tourism is considered a high priority. However, medical tourism in the UAE is still developing. This paper addresses the main challenges for medical tourism in the UAE and proposes methods to enhance its development. This research utilized qualitative analysis. Twelve professionals in medical tourism were interviewed to provide data. The data were then analyzed using NVivo 12 software. Our results indicate that the key barriers to medical tourism development in the UAE are high costs of medical tourism services, lack of marketing activities, lack of collaboration between medical and tourism service providers, and so forth. Although initiatives from the UAE government are very encouraging, more efficient medical care supply networks, tourism suppliers and intermediaries should be established to ensure its growth. This research could influence national tourism policies in the UAE as well as regional alliances in all Gulf Cooperation Council (GCC) and the Middle East and North Africa (MENA) countries.

Sign in / Sign up

Export Citation Format

Share Document