scholarly journals Evaluation of Staff Satisfaction After Implementation of a Routine Work Checklist in An Oral Outpatient Department and Its Effect On Work Efficiency

2021 ◽  
Author(s):  
Wei Zhang ◽  
Lizhi Ren ◽  
Xiaojing Wang ◽  
Qianqian Wang ◽  
Xiaohong Zhang ◽  
...  
Keyword(s):  
Outpatient Department ◽  
Expert Group ◽  
Staff Satisfaction ◽  
Work Efficiency ◽  
Routine Work ◽  
Outpatient Departments ◽  
Two Stages ◽  
Design And Manufacture ◽  
Omission Rate ◽  
Working Efficiency

Abstract Background: To evaluate the feasibility, effectiveness and sustainability of using a checklist in the routine work of a stomatological outpatient department and investigate the satisfaction of the nursing staff with the checklist.Methods: The study was divided into two stages: design and manufacture the checklist and apply the checklist. After the expert group performed stage one, an analysis of work efficiency and work omissions and a survey of staff satisfaction were carried out. The results of the groups either using the checklist (n = 30) or not (n = 30) were analysed and compared.Results: The average time of the checklist group was 15.20±1.70 min, and the average time of the nonchecklist group was 25.30±2.70 min, P < 0.001. The working efficiency of the checklist group was significantly higher than that of the nonchecklist group. The omission rate was 0% in the checklist group and 16.67% in the nonchecklist group. Staff satisfaction with the use of the checklist was high.Conclusion: The checklist can make routine work more efficient and convenient in a stomatological outpatient department. It is recommended for use in stomatological outpatient departments or hospitals.

scholarly journals Evaluation of Staff Satisfaction After Implementation of a Routine Work Checklist in an Oral Outpatient Department and Its Effect on Work Efficiency

2021 ◽  
Author(s):  
Wei Zhang ◽  
Lizhi Ren ◽  
Xiaojing Wang ◽  
Qianqian Wang ◽  
Xiaohong Zhang ◽  
...  
Keyword(s):  
Outpatient Department ◽  
Expert Group ◽  
Staff Satisfaction ◽  
Work Efficiency ◽  
Routine Work ◽  
Outpatient Departments ◽  
Two Stages ◽  
Design And Manufacture ◽  
Omission Rate ◽  
Working Efficiency

Abstract Objective: To evaluate the feasibility, effectiveness and sustainability of using a checklist in the routine work of a stomatological outpatient department and investigate the satisfaction of the nursing staff with the checklist.Methods: The study was divided into two stages: design and manufacture the checklist and apply the checklist. After the expert group performed stage one, an analysis of work efficiency and work omissions and a survey of staff satisfaction were carried out. The results of the groups either using the checklist (n = 14) or not (n = 14) were analysed and compared. Results: The average time of the checklist group was 14.14±0.81 min, and the average time of the nonchecklist group was 26.07±2.37 min, P < 0.001. The working efficiency of the checklist group was significantly higher than that of the nonchecklist group. The omission rate was 0% in the checklist group and 21.43% in the nonchecklist group. Staff satisfaction with the use of the checklist was high. Conclusion: The checklist can make routine work more efficient and convenient in a stomatological outpatient department. It is recommended for use in stomatological outpatient departments or hospitals.

scholarly journals Evaluation of Staff Satisfaction After Implementation of a Routine Work Checklist in an Oral Outpatient Department and its Effect on Work Efficiency

2021 ◽  
Author(s):  
Wei Zhang ◽  
Lizhi Ren ◽  
Xiaojing Wang ◽  
Qianqian Wang ◽  
Xiaohong Zhang ◽  
...  
Keyword(s):  
Outpatient Department ◽  
Expert Group ◽  
Staff Satisfaction ◽  
Work Efficiency ◽  
Routine Work ◽  
Outpatient Departments ◽  
Two Stages ◽  
Design And Manufacture ◽  
Omission Rate ◽  
Working Efficiency

Abstract Background: To evaluate the feasibility, effectiveness and sustainability of using a checklist in the routine work of a stomatological outpatient department and investigate the satisfaction of the nursing staff with the checklist.Methods: The study was divided into two stages: design and manufacture the checklist and apply the checklist. After the expert group performed stage one, an analysis of work efficiency and work omissions and a survey of staff satisfaction were carried out. The results of the groups either using the checklist (n = 30) or not (n = 30) were analysed and compared. Results: The average time of the checklist group was 15.20±1.70 min, and the average time of the nonchecklist group was 25.30±2.70 min, P < 0.001. The working efficiency of the checklist group was significantly higher than that of the nonchecklist group. The omission rate was 0% in the checklist group and 16.67% in the nonchecklist group. Staff satisfaction with the use of the checklist was high. Conclusion: The checklist can make routine work more efficient and convenient in a stomatological outpatient department. It is recommended for use in stomatological outpatient departments or hospitals.

Opd Service Quality And Satisfaction: A Case Study Of A Private Hospital In Malaysia.

GIS Business ◽  
2020 ◽  
Vol 15 (1) ◽  
pp. 31-46
Author(s):  
Priscila Rajah Davarajah ◽  
Syriac Nellikunnel Devasia ◽  
Hanim Norza Baba ◽  
Hanim Norza Baba ◽  
Maria Josephine Williams ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Data ◽  
Private Hospital ◽  
Outpatient Department ◽  
Statistical Tools ◽  
Private Hospitals ◽  
Outpatient Departments ◽  
Klang Valley

This study is to find out the customer satisfaction in the context of outpatient department services in a private hospital in Klang Valley.  SERVPERF model is used to understand the depth of service quality in outpatient departments. The quantitative data is analysed using SPSS statistical tools analyse customer satisfaction in relation to the five dimensional aspects of the service quality in private hospital, namely; tangibility, reliability, responsiveness, assurance and empathy. The findings and conclusion of the study serves as guideline to the researchers and managers to design a strategic plan with an improved outpatient department services to satisfy customers’ demands. The limitations of this study is that it covers only the outpatient customers and does not cover all the private hospitals in Malaysia.

PEDIATRIC OUTPATIENT DEPARTMENTS

PEDIATRICS ◽  
1959 ◽  
Vol 23 (1) ◽  
pp. 162-165
Author(s):  
Barbara Maria Korsch
Keyword(s):  
Outpatient Department ◽  
Good Teaching ◽  
Special Interests ◽  
Group Discussions ◽  
Pediatric Society ◽  
Pediatric Education ◽  
Ambulatory Patients ◽  
Outpatient Departments ◽  
The Times

The author of the following statement is one of a group of pediatricians with special interests in the functions of an outpatient department, especially in regard to the role of ambulatory care in pediatric education. This group has engaged in a series of informal discussions at the times of meetings of the American Pediatric Society and the Society for Pediatric Research. It was generally agreed that general statements pertaining to the importance of the outpatient department, "pep talks" urging senior staff to participate in outpatient activities, and missionary zeal on the part of a few, will not suffice to achieve the maximum potentialities of outpatient departments. The group discussions have demonstrated the need for objective standards for outpatient care, formulation of essential principles of good teaching in the outpatient department, and a further realization of the possibilities for research in the problems presented by ambulatory patients. The remarks presented here do not constitute a comprehensive or formal report of the opinions of all who took part in the discussions, but are intended to be the author's formulation of some of the current problems in order to promote consideration by a larger audience.

scholarly journals Effects of Lighting Quality on Working Efficiency of Workers in Office Building in Tanzania

2019 ◽  
Vol 2019 ◽  
pp. 1-12
Author(s):  
Justine Mushobozi Katabaro ◽  
Yonghong Yan
Keyword(s):  
Work Environment ◽  
Work Performance ◽  
Developed Countries ◽  
Working Environment ◽  
Indoor Environmental Quality ◽  
Work Efficiency ◽  
Least Developed Countries ◽  
Survey Tool ◽  
Working Efficiency

Background. In this era of Information Communication Technology, a high-quality working environment is essential to the occupants. Providing quantity rather the quality of work environments is very common in most of the least developed countries, including Tanzania. Existing research asserts that poor indoor environmental quality such as lighting has a detrimental effect on human health, and in case of the office working population, it also affects their work performance. This study aims to analyze the effects of the lighting quality on working efficiency of workers in Tanzania. Methods. Four representative offices from the administration building at Mbeya University of Science and Technology were investigated from June to September 2018. The customized questionnaire survey tool was administered to the randomly selected occupants to survey their perceptions about the quality of lighting in their workplace and its influence on their health and work efficiency. Physical observation and illuminance distribution measurements were also conducted. Results. The statistical analysis indicates that the majority of the occupants are less satisfied with the lighting quality in their working environment, and some respondents reported that it significantly affected their work efficiency and wellbeing. The average desk illuminance and uniformity level were found to be below the recommended values of the Chartered Institution of Building Services Engineers (CIBSE) and the International Commission on lighting (CIE). Conclusion. Despite the suggested improvement measures, this research emphasizes that poorly articulated work environment can adversely affect the productivity and work efficiency of the workers. The workers in such condition are also exposed to occupational diseases. Thus, providing a healthy work environment should be a fundamental right of the workers.

scholarly journals Assessment of patient satisfaction in outpatient department of a tertiary care hospital in West Bengal, India: a questionnaire based study

2018 ◽  
Vol 5 (9) ◽  
pp. 3919 ◽  
Author(s):  
Pankaj Kumar ◽  
Anjan Adhikari ◽  
Moumita Ray ◽  
Rania Indu ◽  
Sangita Bhattacharya ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Tertiary Care Hospital ◽  
Tertiary Care ◽  
Outpatient Department ◽  
Care Hospital ◽  
Optimal Care ◽  
Quality Health Care ◽  
Patients Satisfaction ◽  
Outpatient Departments

Background: Feedback is an important and integral part of any system. Perception of the beneficiaries in any healthcare setup provides impact for refining the system. The assessment of the patients’ satisfaction on different issues regarding healthcare services provides insight about the drawbacks of different healthcare systems. This could assist to upgrade the quality of services through different interventional measures. Present study evaluated the patient satisfaction in outpatient departments (OPD) of a tertiary care hospital, Kolkata, West Bengal.Methods: A total of 500 patients, attending different OPD in a tertiary care hospital were randomly selected for an observational, questionnaire based interview study, initiated in 2016. Some predictors for patients’ satisfaction like ‘outpatient department services’, ‘waiting time’, ‘cleanliness’, ‘privacy’ and ‘any problem faced during health checkup’, ‘overall satisfaction’ were evaluated.Results: Present study showed 78% of the study population was satisfied with the service received and 81% opined that clean environment was effectively maintained in the hospital premises and different outpatient departments. 83%, 84% and 75% of the patients were satisfied regarding the registration process, services received from the doctors and pharmacy, respectively. However, waiting time was too long and privacy was not maintained properly.Conclusions: Present study regarding patients’ satisfaction towards quality health care concluded that optimal care can be provided by combining both medical and social aspects, influencing the psychological factors of the patients. A separate system should be developed on assessment of “need of the patient” as well as guiding the patient for proper use of the health facilities.

scholarly journals A Study of Prescribing Practices in Outpatient Department of an Apex Tertiary Care Institute of India

2014 ◽  
Vol 2 (1) ◽  
pp. 31-35
Author(s):  
Shakti Kumar Gupta ◽  
V Siddharth ◽  
S Arya
Keyword(s):  
Tertiary Care ◽  
Poor Quality ◽  
Outpatient Department ◽  
Periodic Review ◽  
Prescribing Practices ◽  
Care Institute ◽  
Lower Socioeconomic ◽  
Registration Number ◽  
Outpatient Departments ◽  
And Gender

ABSTRACT Introduction Poor quality prescriptions, besides affecting patient safety, have a deleterious impact on the restricted purse of sick persons, especially those belonging to lower socioeconomic strata. Objective To study the prescribing practices in outpatient departments of an apex tertiary care institute of India. Methodology Descriptive and observational study of randomly taken sample of 300 prescriptions from pharmacy was carried out. Parameters for analysis were selected based on review of literature. Observations Of the total samples analyzed, OPD registration number, date of registration, patients name, gender and department were mentioned in 99.3% of prescriptions. Patient name was mentioned in all the prescriptions and gender was present in 99% prescriptions. Address of the patient was present in only 64.7% (194) prescriptions. 93.7% of the prescriptions were legible. Ninety-seven percent of the prescriptions carried diagnosis or presenting complaints. An average of 2.82 ± 1.77 (median – 3) drugs were prescribed per patient. Only 1.63% (14) prescribed drugs were generic. In our study, antacids (26.33%) followed by the vitamins (24%), analgesics (23.3%), antibiotics (22.8%) and antipyretics (18%) were the most commonly prescribed drugs. Drug strength, drug frequency and drug administration route was mentioned in only 62, 89 and 89% of the total prescriptions. Fifty percent did not carry the duration and mean duration of prescription was 17.75 ± 24.18 days. Signature, name, designation, address, stamp and medical registration number of the physician was mentioned only in 96.7, 7.3, 6.7, 2.7, 0.7 and 0% of the prescriptions respectively. Conclusion The study has brought out the need for sensitization and awareness programes for doctors to improve the quality of prescription-writing and periodic review of prescriptions. How to cite this article Siddharth V, Arya S, Gupta SK. A Study of Prescribing Practices in Outpatient Department of an Apex Tertiary Care Institute of India. Int J Res Foundation Hosp Healthc Adm 2014;2(1):31-35.

Association of Outpatient Directors

PEDIATRICS ◽  
1959 ◽  
Vol 23 (1) ◽  
pp. 174-174
Author(s):  
RICHARD W. OLMSTED
Keyword(s):  
Present Status ◽  
Special Interest ◽  
Pediatric Research ◽  
Common Interest ◽  
Outpatient Department ◽  
Pediatric Society ◽  
Outpatient Departments ◽  
Future Plans

In this issue of Pediatrics appears an article by Doctor Barbara Korsch entitled "Pediatric Outpatient Departments." In her article, Doctor Korsch states that "a group of pediatricians with special interest in outpatient work have met together over a series of years to discuss problems of common interest." It seems appropriate at this time to acquaint others with the history, present status and future plans of this group. Since 1953, this group has met at the time of the combined meetings of the American Pediatric Society and the Society for Pediatric Research to discuss "problems of common interest." Anyone interested in outpatient department matters has been invited to participate. In 1956 and 1958, formal agenda were arranged for presentation of specific topics but with these exceptions the meetings have consisted of informal discussions. Until the present no attempt has been made to establish a definitive organization.

Dynamic appointment scheduling with patient preferences and choices

2015 ◽  
Vol 115 (4) ◽  
pp. 700-717 ◽  
Author(s):  
Jin Wang ◽  
Richard Y.K. Fung
Keyword(s):  
Patient Preference ◽  
Patient Preferences ◽  
Appointment Scheduling ◽  
Patient Choice ◽  
Outpatient Department ◽  
Content Type ◽  
Numerical Studies ◽  
Proposed Model ◽  
Outpatient Departments ◽  
Lp Model

Purpose – The purpose of this paper is to maximize the expected revenue of the outpatient department considering patient preferences and choices. Design/methodology/approach – Patient preference refers to the preferred physician and time slot that patients hold before asking for appointments. Patient choice is the appointment decision the patient made after receiving a set of options from the scheduler. The relationship between patient choices and preferences is explored. A dynamic programming (DP) model is formulated to optimize appointment scheduling with patient preferences and choices. The DP model is transformed to an equivalent linear programming (LP) model. A decomposition method is proposed to eliminate the number of variables. A column generation algorithm is used to resolve computation problem of the resulting LP model. Findings – Numerical studies show the benefit of multiple options provided, and that the proposed algorithm is efficient and accurate. The effects of the booking horizon and arrival rates are studies. A policy about how to make use of the information of patient preferences is compared to other naive polices. Experiments show that more revenue can be expected if patient preferences and choices are considered. Originality/value – This paper proposes a framework for appointment scheduling problem in outpatient departments. It is concluded that more revenue can be achieved if more choices are provided for patients to choose from and patient preferences are considered. Additionally, an appointment decision can be made timely after receiving patient preference information. Therefore, the proposed model and policies are convenient tools applicable to an outpatient department.

scholarly journals Evaluation of the Olympus AU-510 analyser

1991 ◽  
Vol 13 (5) ◽  
pp. 217-220 ◽  
Author(s):  
Carmen Farré ◽  
Jesús Velasco ◽  
Francisco Ramón
Keyword(s):  
Serum Sample ◽  
Total Bilirubin ◽  
Clinical Laboratory ◽  
Work Conditions ◽  
Gamma Glutamyl Transferase ◽  
Operational Characteristics ◽  
Routine Work ◽  
Carry Over ◽  
Glutamyl Transferase ◽  
Two Stages

The selective multitest Olympus AU-510 analyser was evaluated according to the recommendations of the Comision de Instrumentacion de la Sociedad Española de Quimica Clinica and the European Committee for Clinical Laboratory Standards. The evaluation was carried out in two stages: an examination of the analytical units and then an evaluation in routine work conditions. The operational characteristics of the system were also studied.The first stage included a photometric study: dependent on the absorbance, the inaccuracy varies between +0.5% to -0.6% at 405 nm and from -5.6% to 10.6% at 340 nm; the imprecision ranges between -0.22% and 0.56% at 405 nm and between 0.09% and 2.74% at 340 nm. Linearity was acceptable, apart from a very low absorbance for NADH at 340 nm; and the imprecision of the serum sample pipetter was satisfactory.Twelve serum analytes were studied under routine conditions: glucose, urea urate, cholesterol, triglycerides, total bilirubin, creatinine, phosphate, iron, aspartate aminotransferase, alanine aminotransferase and gamma-glutamyl transferase.The within-run imprecision (CV%) ranged from 0.67% for phosphate to 2.89% for iron and the between-run imprecision from 0.97% for total bilirubin to 7.06% for iron. There was no carryover in a study of the serum sample pipetter. Carry-over studies with the reagent and sample pipetters shows some cross contamination in the iron assay.

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