scholarly journals Competition Laws and Regulations For a Digital Industry Platform

2021 ◽  
Author(s):  
Liqun Tan ◽  
Jin Sun ◽  
Revathi Sundarasekar ◽  
K.N Apinaya Prethi
Keyword(s):  
Customer Service ◽  
Import Demand ◽  
Industrial Growth ◽  
Public And Private ◽  
Economic Dynamic ◽  
Service Competition ◽  
Digital World ◽  
Public And Private Sector ◽  
Domestic Companies ◽  
Laws And Regulations

Abstract During the last two decades, several nations have enacted or reinforced competition legislation. In most countries, at the same time, indigenous sectors are under ever-greater import demand. Towards an analysis, to monitor over time and the presence of imports and the number of domestic companies, on the influence of competitive legislation and rules (CLR) on the domestic competition for several nations. To see the direct impact of the Competition Law on competitiveness as industries with more import exposure or bigger local businesses are tending to be more competitive. However, it should be concluded that industries operating under competition legislation tend to have more domestic companies. This implies that by stimulating entrance, competition legislation may have an indirect influence on domestic competition. In terms of the function of government in industrial growth and the position of the public and private sector in country industrialization, the comparative role for small and big industries, an industrial policy may be described as the declaration of importance. It is essential to introduce new laws and regulations to encourage competition and constrain large industries. The problems of Industry 4.0 will be met through digitalization and automation. The vast amount of data produced on the industrial Internet of Things (IIoT) must be collected, understood, and used. This is precisely what the digital company does by integrating the real world with the digital world. Therefore, the endless quantity of data enables the industry to make the CLR-IIOT technique more sustainable by employing final resources efficiently. Competition results in greater economic dynamic efficiency through innovation, technical advancement, reduced prices, and improved quality and customer service. Competition legislation is necessary since the market may be affected by faults and distortions, and diverse consumers may have recourse to anti-competitive actions such as cartels, abuse of predomination, etc.

Factors Affecting the Outsourcing Activities in Public and Private Sector Banks in India

2021 ◽  
pp. 231971452110531
Author(s):  
Poonam Rautela ◽  
Madhulika P. Sarkar ◽  
Rekha Goel
Keyword(s):  
Private Sector ◽  
Customer Service ◽  
Motivating Factors ◽  
Public And Private ◽  
Factors Affecting ◽  
Public Sector Banks ◽  
Use Of Resources ◽  
Major Factors ◽  
Public And Private Sector ◽  
The Impact

This article aims to identify the major factors which prove as motivation and influence for a bank while deciding what, when, how and whom to outsource. A survey questionnaire was developed and responses were collected from 434 bank employees from two major groups of public sector banks and private sector banks in India. Exploratory factor analysis has been used to find out the latent factors for outsourcing decisions. Results of the study find Strategic competitive advantage, better customer service, better use of resources, capitalization on technological advancements, and cost-effectiveness as the major motivating factors for outsourcing the IT/IS, HR, marketing services, financial and other services. The present research article will be of great help for banks to measure the impact of outsourcing on the profitability, productivity, liquidity, and market share of the banks.

Service Quality at Punjab National Bank: using SERVQUAL Instrument

2015 ◽  
Vol 7 (1) ◽  
pp. 72
Author(s):  
Ishaan Seth ◽  
, Shivali ◽  
Ashish Garg
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Banking Sector ◽  
Banking System ◽  
Foreign Banks ◽  
Quality Model ◽  
Cross Sectional ◽  
Public And Private ◽  
Public And Private Sector ◽  
Liberalization Policy

With the introduction of liberalization policy several private and foreign banks have entered in Indian banking sector which has given birth to competition amongst banks for acquiring large market share and customer base. Banks have to deal with many customers and render various types of services to its customers and if the customers are not satisfied with the services provided by the banks then they will defect which will impact economy as a whole since banking system plays an important role in the economy of a country. It is very costly and difficult to recover a dissatisfied customer. Since the competition has grown manifold in the recent times it has become a herculean task for organizations to build loyalty, the reason being that the customer of today is spoilt for choice. It has become imperative for both public and private sector banks to perform to the best of their abilities to cater both the explicit as well as implicit needs. The purpose of this research article is to examine the customer satisfaction and measuring the service quality given by the banking industry in India. This study is cross sectional and descriptive in nature and the researcher tries to makes an effort to clarify the Customer Service satisfaction in Indian banking Sector. Descriptive research design is used for this study, where the data is collected through the questionnaire. The service quality model discovered by Zeithaml, Parasuraman and Berry1 has been used in the present study.

Corporate Social Reporting Practices In India

2018 ◽  
Vol 8 (1) ◽  
Author(s):  
Dr Vipin Bihari Srivastava ◽  
Dr Manoj Kumar Mishra ◽  
Dr Wogari Negari
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Social Information ◽  
Social Reporting ◽  
Annual Reports ◽  
Public And Private ◽  
Reporting Practices ◽  
Corporate Social Reporting ◽  
Public And Private Sector ◽  
Corporate Social

"This paper aims to examine the extent of corporate social reporting practices in the annual reports of companies in India and to ascertain the differences if any, between public sector and private sector companies and to investigate what were the determinants of corporate social reporting . The study intends to answer the research questions which include: a) what variables could represent a Conceptual Model of Corporate Social Reporting consists of dependent variables and Independent variables? b) What are the factors of Corporate Social Reporting (COSOR) and how valid and reliable are these factors? c) What is the degree of COSOR by factors in public and private sector companies? d) What are the determinants of COSOR? What is the level of their influence on COSOR? A sample of 120 listed companies of National Stock Exchange of India was chosen and they were stratified in to public and private sector companies. A Corporate social reporting Index was constructed for data collection through content analysis from the annual reports. The results of the study revealed that social accounting information were disclosed in company’s annual reports, chairman’s speech, directors’ reports, notes to accounts, schedule to accounts and auditor’s report. The degree of corporate social reporting varies between public sector and private sector companies. The public sector companies have disclosed more corporate social reporting information than the private sector companies. The study found that higher the level of capital employed, earnings before depreciation and taxes, total assets and total sales higher was the level of corporate social reporting. However, the degree of influence of determinants on corporate social reporting was different among public and private sector companies. Most of the companies have disclosed corporate social information on voluntary basis. To improve the understandably, uniformity, and comparability of corporate social information, this study suggests making it mandatory. A standard format for disclosure of corporate social information shall be prescribed by the Ministry of Corporate Affairs by amending the Indian Companies Act. The concept of social accounting is relatively new in India. This study suggests to include it in the commerce curriculum and also in the curriculum of CA/CWA/CS. Corporate Social Reporting is such a vast area of research that no single study can cover different dimensions related to it. Though some studies including the present study have been conducted on Corporate Social Reporting Practices in India, but still there is much potential of research in this area. Future research in this area will hopefully bring more brightening result measuring and analysing social costs and benefits data by manager as well as by other concerned. Since the subject is in the primary stage, an in-depth research is needed to be done in different sectors such as banking information technology, manufacturing etc. The results are specifically applicable to sample companies and generalisations can be made with caution. The results of the study are based on the data collected from published annual reports of sample companies using content analysis method. Corporate social reporting in company websites, brochures etc are not covered. Social cost and benefit analysis is not covered in this study.

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