The Corporatisation and Privatisation of the Australian Telecommunications Industry: The Role of the Telecommunications Industry Ombudsman

1998 ◽  
Author(s):  
Anita Stuhmcke
Keyword(s):  
Telecommunications Industry

Antecedents of switching intention in the mobile telecommunications industry

2018 ◽  
Vol 30 (4) ◽  
pp. 1087-1111 ◽  
Author(s):  
Farzana Quoquab ◽  
Jihad Mohammad ◽  
Norjaya Md Yasin ◽  
Nor Liza Abdullah
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation ◽  
Telecommunications Industry ◽  
Switching Cost ◽  
Partial Least Square ◽  
Least Square ◽  
Mediating Effect ◽  
Loyalty Programs ◽  
Content Type

Purpose This study sheds some light on factors that affect customer switching intention in the Malaysian mobile phone service industry. More particularly, the purpose of this paper is to examine the effect of service quality (SQ), customer satisfaction, switching cost and consumer innovativeness (CI) on service switching intention (SWI); the mediating role of customer satisfaction; and the moderating role of service switching cost on the relationship between CI and SWI. Design/methodology/approach Data were collected using a self-administered questionnaire survey that yielded 535 responses. Using structural equation modelling approach, the partial least square software, version 3 was utilised to test the study hypotheses. Findings Results reveal that customer satisfaction, service switching cost and CI directly affect SWI. However, no significant relationship was found between SQ and SWI. Again, data supported the mediating effect of customer satisfaction as well as the moderating effect of service switching cost. Research limitations/implications It is expected that the findings from this study will enable policymakers, managers and marketers to formulate better strategies and effectively implement loyalty programs, preventing their customers from switching. Originality/value This study contributes to the existing literature by testing switching costs as the quasi moderator. Moreover, this is a pioneer study to consider CI as the antecedent of SWI.

scholarly journals Some New Ideas on the Role of Legal Analysis applied to the Regulation of Telecommunications Services in Brazil

2016 ◽  
Vol 8 (1) ◽  
pp. 31-60
Author(s):  
Marcus Faro de Castro ◽  
Daniele Kleiner Fontes
Keyword(s):  
Economic Policy ◽  
Telecommunications Industry ◽  
Legal Analysis ◽  
Economic Sectors ◽  
Legal Literature ◽  
Regulatory Law ◽  
New Ideas ◽  
Telecommunications Services ◽  
Analytical Approaches

Purpose – The paper aims to present new ideas and analytical approaches developed in recent years by Brazilian legal scholars regarding regulation and economic development. Regulatory law of telecommunications services is taken as an example of application of such new ideas and analytical approaches. Methodology/approach/design – Two main approaches to the relationship between law and economic issues are described: the New Law and Development (NLD) approach and the Legal Analysis of Economic Policy (LAEP) perspective. The paper highlights prominent ideas of each perspective. Findings – The paper shows that there are structured ideas available in recent Brazilian legal literature which have a non-negligible potential of being explored in legal discussions and analyses of economic policy and regulatory issues of many sectors of emerging economies, including the telecommunications industry. Originality/value – The paper offers valuable contributions that may help in efforts to enhance and innovate the role of legal expertise in the regulatory process of several economic sectors, including the telecommunications sector.

scholarly journals The Role of Distinctive Organization Capability and Corporate Reputation in Formulating Co-Creation Strategy in the Age of Industry 4.0: Study on Indonesian Telecommunication Firms

2018 ◽  
pp. 842-850
Keyword(s):  
Corporate Reputation ◽  
Telecommunications Industry ◽  
Partial Least Square ◽  
Least Square ◽  
Solution Technique ◽  
Organizational Capability ◽  
Operational Capability ◽  
Telecommunication Companies ◽  
New Business

This paper aims to provide the effects of corporate reputation and distinctive organizational capability in formulating co-creation strategy for incumbent firm in facing industry resolution 4.0. A co-creation strategy is critical to sustain the business in anticipating new entries that convey the new business model. The study focuses on incumbent telecommunication companies since the telecommunication industry, while the incumbent has strong corporate reputation and organization capability. Those both capabilities is required to become a distinctive capability to provide strong core competence among others. This study is a quantitative study that was conducted with 35 firms were used as a sample in the study as exploring the model. The analytical approach and the solution technique used is the Smart Partial Least Square (SmartPLS). The results of the study demonstrated that corporate reputation and distinctive operational capability influence co-creation strategy, while corporate reputation has a bigger role than distinctive capability in building co-creation strategy. These findings have practical implications for the management of the telecommunications industry in Indonesia, as the development of a co-creation strategy requires to be based on the development of corporate reputation with the support of the development of distinctive operational capability. Further research can be explored by expanding the sample, industry and in other countries. The study can also expand into a longitudinal study as part of the digital transformational model.

East Asian Machinery-Building Cluster

2014 ◽  
pp. 36-44
Author(s):  
V. Sokolov
Keyword(s):  
Supply Chains ◽  
East Asian ◽  
Telecommunications Industry ◽  
South East Asia ◽  
Asian Countries ◽  
The World ◽  
The Usa ◽  
Technological Level ◽  
Machinery Building

The article considers features of the East Asian machinery-building cluster. It differs from the older machinery-building clusters in West Europe and North America primarily. The share of intermediate goods in the imports of the East Asian countries is higher than the share of such goods in their exports. This results from prevalence of the assembly manufactures in their industry. The international supply chains of the region are described as follows: manufacturing parts and components in the countries of East and South-East Asia – assembly in China – exports to USA, Europe and Japan. The changes in the structure of the international supply chains in 2007–2011 are shown in the case of telecommunications industry. It is established that the structure of the telecommunications imports of the USA has changed in favor of China. The technological level of the telecommunications equipment exported from China enhanced significantly. The share of parts and components in China’s telecommunications exports increased. Imports of telecommunications equipment from Japan to USA diminished whereas its delivery from China to Japan more than doubled. This points to reduction of the role of Japan as the supplier of telecommunications equipment in the world scale.

scholarly journals Modern application of marketing in the telecommunications industry

2019 ◽  
Vol 135 ◽  
pp. 04024
Author(s):  
Zhumabek Tumbay ◽  
Aigul Boltayeva ◽  
Zhuldyzai Zhorabayeva ◽  
Baglan Aliyeva ◽  
Ayim Sartimbetova
Keyword(s):  
Telecommunications Industry ◽  
Marketing Communications ◽  
Modern World ◽  
Modern Application ◽  
Modern Technologies

The article discusses the use of marketing tools in the telecommunications industry, analyzes the experience of their creation and implementation, as well as the role of marketing in this industry. It is simply impossible to imagine the current modern generation without telecommunication technologies. These technologies are so “ingrained” in our lives that it is simply unrealistic to imagine our existence without them. But some people do not even notice these important modern technologies, so companies are experiencing difficulties in relation to the position in the market. So let’s try in this article to understand what it is and why do we need telecommunications in the modern world? And is it worth promoting these telecommunications technologies through marketing communications? Are telecommunications currently being promoted through marketing tools?

scholarly journals Market Evolution and Regulation in the Italian Telecommunications Industry

2017 ◽  
Vol 4 (4) ◽  
pp. 58
Author(s):  
Carlo Cambini ◽  
Golnoush Soroush
Keyword(s):  
Market Structure ◽  
Telecommunications Industry ◽  
Next Generation Networks ◽  
Broadband Access ◽  
Market Evolution ◽  
Current State ◽  
Privatisation Process ◽  
Regulatory Interventions ◽  
Telecommunications Market

In this paper we analyse the evolution of the Italian telecommunications market since the beginning of the liberalisation and privatisation process in Italy started in the mid-nineties.  The role of competition and regulatory authorities is also considered. We present a survey of the main regulatory interventions in the industry as well as the market structure and its dynamics in the period 2000-2015. We also provide some insights on the current state of the ultra-fast broadband access and the evolution of the so called “next generation networks”. In this regard, the recent Italian government’s plan regarding the deployment of the broadband services is also discussed. Our research can provide helpful information on telecommunications trends in Italy and would help to assess past as well as ongoing policies.

The Effect of Non-Market Strategies in the Mobile Industry

2011 ◽  
pp. 194-207
Author(s):  
Zulima Fernández ◽  
Belén Usero Sánchez
Keyword(s):  
Empirical Study ◽  
Telecommunications Industry ◽  
Mobile Telecommunications ◽  
Competitive Position ◽  
Mobile Industry ◽  
Market Strategies ◽  
Mobile Telecommunications Industry ◽  
Practical Recommendations ◽  
First Mover

This chapter analyzes the role of non-market actions (NMAs) in the competitive position of firms in the European mobile telecommunications industry. First, the bases and uses of NMAs are reviewed and classified. Second, the use of legal actions as NMAs to erode the competitive position of first-mover firms is examined. Third, the findings of an empirical study confirming the effectiveness of legal actions as competition tools in the European mobile telecommunications industry are analyzed. Lastly, some conclusions, future lines of research and practical recommendations are presented.

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