scholarly journals pemimpin dalam perspektif total quality managemen

2020 ◽  
Vol 6 (1) ◽  
pp. 55
Author(s):  
Nurhadi Yasin Yasin
Keyword(s):  
Total Quality ◽  
Stake Holder

<p>Lembaga pendidikan dapat dilihat dari peran serta kepala sekolah sebagai pemimpin (<em>leadership</em>). Arah kebijaka yang diambil berdampak pada kinerja seluruh elemen-elemen pendidikan. Sehingga totality dan kuality akan bisa dirasakan seluruh steak holder, dengan berorientasi dan tolok ukur pada kepuasan pelanggan (siswa dan wali murid). Pola kinerja kepala sekolah dapat dilihat dengan empat model yaitu; (1) Pemimpin Otokratis; (2) Pemimpin Pseudo-Demokratis; (3) Pemimpin Lasissez-Faire; (4) Pemimpin Demokratis. Dari empat model tersebut seorang pemimpin dipengaruhi relasi-relasi, baik itu kepada pemerintah, stake holder eksternal, stake holder internal dan lembaga-lembaga sejenis. Hasil dan kemampuan seorang pemimpin dikatakan berhasil apabila mampu memuaskan pelanggan (siswa dan wali murid).</p><p> </p>

Quality management and post harvest processing in citrus-A review

2018 ◽  
Vol 38 (01) ◽  
Author(s):  
U.T. Sunil Kumar ◽  
L. Rakesh Shrivastava ◽  
Archana Khadse
Keyword(s):  
Quality Management ◽  
Organizational Performance ◽  
Successful Implementation ◽  
Total Quality ◽  
Citrus Industry ◽  
Post Harvest ◽  
Cultural Aspects ◽  
Leadership Management ◽  
Industry Leadership ◽  
Stake Holder

So far little and most likely no previous study had tried to investigate the relationship between Total Quality Management (TQM) practices and organizational performance particularly in post harvest processing of Indian citrus industry. Implementation of quality management in post harvest processing of citrus may take longer time to implement, and requires major changes in cultural aspects as well as stake holder mindset in citrus industry. Leadership, management, finance, organizational culture, skills and expertise are considered as the generic factors critical for the successful implementation within SMEs environment like citrus industry. Judgmental process of grouping similar requirements led to the classification of all these requirements into ten separate categories. Items identified for the purpose of measuring the performance of post harvest processing aspect and the items were clubbed in four categories. In this review paper several new critical factors pertinent to citrus industry have been identified and basic explanation has been provided, which may help in successful implementation of Quality management and contribute to the success of the citrus processing entity.

scholarly journals Mengelola Industri Pariwisata Secara Professional melalui Peningkatan Daya Saing Industri Wisata

Media Wisata ◽  
2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Teguh Suripto
Keyword(s):  
Environmental Sustainability ◽  
Business Environment ◽  
Transport Infrastructure ◽  
Air Transport ◽  
Iso 9001 ◽  
Cultural Resources ◽  
Total Quality ◽  
Policy Rules ◽  
Stake Holder ◽  
Ict Infrastructure

Indonesia adalah Negara kepulauan yang cukup luas wilayahnya. Dengan memiliki potensi wilayah tersebut maka, Indonesia memiliki kekayaan alam yang melimpah, kekayaan alam tersebut berupa sumber daya alam, sumber daya manusia, dan sumber daya wisata. Sumber daya yang terakhir yaitu sumber daya wisata, sangat melimpah di bumi nusantara, dari sabang sampai merauke. Karena itu Pariwisata sangat memerlukan perhatian dari sisi pengelolaan, agar kita mampu meningkatkan kesejahteraan hidup bangsa melalui Pariwisata. Salah satu hal yang perlu mendapatkan perhatian adalah, pengelolaan manajemen pemasaran dalam hal ini tentang persaingan atau daya saing. Melalui Kajian ini penulis mencoba memaparkan tentang pengelolaan Industri Pariwisata, dengan metode deskriptif kualitatif. Hasil kesimpulan dari kajian ini adalah: 1. Perkembangan ilmu dan teknologi telah banyak mempengaruhi pola-pola persaingan antar wilayah atau antar negara untuk memperebutkan wisatawan; 2. Mengelola industri pariwisata secara professional berarti bahwa industri tersebut harus dikelola dengan melibatkan seluruh stake holder; 3. Pengelola pariwisata yang professional berarti pula mengelola pariwisata berdasar pada kerangka kerja yang mengacu pada Total Quality Management, yaitu ISO 9001 : 2008. Sistem manajemen mutu pada ISO 9001 : 2008; 4. Daya saing industri pariwisata Indonesia masih rendah dibandingkan dengan Negara lain, khususnya pada sepuluh instrument yaitu : Policy Rules and regulations, Environmental sustainability, Safety and Security, Health and hygiene, T&T Business environment and infrasturcture, Air Transport Infrastructure, Ground transport infrastructure, Tourism Infrastructure, ICT Infrastructure, dan Cultural resources; 5. Peningkatan daya saing, dapat dimulai dengan menyusun program pengembangan pariwisata yang menyeluruh, konsisten dan berkesinambungan; 6. Pemilihan strategi pemasaran bagi industri pariwisata, dapat dimulai dari strategi perbaikan jenis produknya dan kemudian akan diikuti dengan perbaikan kualitas citra (merek/image)

Introduction of a quality management system compliant with DIN EN ISO 9001:2000 into a university department of nuclear medicine

2001 ◽  
Vol 40 (06) ◽  
pp. 228-238 ◽  
Author(s):  
U. Paschen ◽  
S. Kröger ◽  
K. H. Bohuslavizki ◽  
M. Clausen ◽  
V. Jansen-Schmidt
Keyword(s):  
Nuclear Medicine ◽  
Quality Management System ◽  
Iso 9001 ◽  
Total Quality ◽  
System A ◽  
General Rules ◽  
Therapeutic Procedures ◽  
University Department ◽  
Referring Physicians ◽  
The University

SummaryIn 1995, the management of the University Clinic Hamburg-Eppendorf proposed to establish a total quality assurance (QA) system. A revised QA-system has been introduced stepwise in the department of nuclear medicine since 1997, and certification was achieved in accordance with DIN EN ISO 9001:2000 on February 14,2001.The QA-handbook is devided into two parts. The first part contains operational (diagnostic and therapeutic) procedures in so-called standard operating procedures (SOP). They describe the indication of procedures as well as the competences and time necessary in a standardized manner. Up to now, more than 70 SOPs have been written as a collaborative approach between technicians and physicians during daily clinical routine after analysing and discussing the procedures. Thus, the results were more clearly defined processes and more satisfied employees.The second part consists of general rules and directions concerning the security of work and equipment as well as radialion protection tasks, hygiene etc. as it is required by the law. This part was written predominantly by the management of the department of nuclear-medicine and the QA-coordinator. Detailed information for the patients, documentation of the work-flows as well as the medical report was adapted to the QM-system. Although in the introduction phase of a QA-system a vast amount of time is necessary, some months later a surplus for the clinical workday will become available. The well defined relations of competences and procedures will result in a gain of time, a reduction of costs and a help to ensure the legal demands. Last but not least, the QA-system simply helps to build up confidence and acceptance both by the patients and the referring physicians.

4. Fachmesse Krankenhaus Technologie und Fachtagung Technik im Krankenhaus: Der Fluch der ersten Zahl

2019 ◽  
Vol 24 (09) ◽  
pp. 23-23
Author(s):  
Maria Thalmayr
Keyword(s):  
Best Practice ◽  
Stake Holder

Projekte scheitern oft schon bei einer falschen oder zu ungenauen Planung und der Kommunikation unsicherer Daten. Jeder im Krankenhaus weiß von großen und kleinen Vorhaben, die alles andere als optimal oder zumindest verbesserungswürdig gelaufen sind. Auf ihrer gemeinsamen Fachtagung Technik im Krankenhaus am 17. und 18. September in Gelsenkirchen gehen die Fachvereinigung Krankenhaustechnik und die Wissenschaftliche Gesellschaft für Krankenhaustechnik klassischen Fallen und Fehlern beim Management von Projekten auf den Grund. Methoden, Werkzeuge und jede Menge Best Practice zum Thema Projektarbeit – die mittlerweile fast die Hälfte unserer Zeit im Job in Anspruch nimmt – schaffen eine Grundlage für wertschöpfende Innovation. NASA-Strategien, Insidertipps von erfahrenen Projektmanagern, nicht nur aus dem Bausektor sowie natürlich von Projektfüchsen aus dem Krankenhaus, machen Stake Holder aus dem Gesundheitswesen zu kreativen Machern eines erfolgreichen Gesundheitswesens.

PENGARUH INPUT PROSES RELATIONSHIP MARKETING TERHADAP OUTPUT PROSES RELATIONSHIP MARKETING

2019 ◽  
Vol 27 (2) ◽  
pp. 190-206
Author(s):  
Surawan Setya Budi S
Keyword(s):  
Relationship Marketing ◽  
Research Use ◽  
Measuring Instrument ◽  
Total Quality ◽  
Input Process ◽  
Customer Expectations ◽  
Simultaneous Test ◽  
Marketing Process ◽  
Process Understanding ◽  
The Relationship

This research use relationship marketing teory which applied 4 factor of input process understanding customer expectations, building service partnerships, empowiring employers, and total quality management, and output relationship marketing process: customer satisfaction and customer layalty. The objective of this research is to find out wich factors of input process that has more impact on the output process in relationship marketing. There are 60 trusted correspondencea from Grand Inna Malioboro Hotel customer whom at least have been stayed at the hotel three times. The method of collecting data in these research use questioners and Likert scale measuring instrument 5 points that will be tested by the instrument and analyzed by using regressision analysi the simultaneous test of variabel for the relationship marketing input s. The result of the instrument shows the items used are valid and reliable. It displays the outpout process passed the assumtions test, while the signifikacant relationship marketingto the output of relationtionship marketing, For the passive test of vareable input process relationship marketing with the ouput process relationship marketing shows all significant variables unless vareabel understands customer expectations does not have a significant effect on the process of output relationship marketing

ANALISIS FAKTOR YANG MEMPENGARUHI KEBERHASILAN PROGRAM KAMPUNG KB DI KABUPATEN JOMBANG

2018 ◽  
Vol 2 (2) ◽  
pp. 83
Author(s):  
Linda Ratna Sari ◽  
Agus Raikhani ◽  
Novy Setya Yunas ◽  
Iswari Hariastuti
Keyword(s):  
Random Sampling ◽  
Stake Holder

Program Kampung KB merupakan agenda prioritas pembangunan yang tertuang dalam Nawacita periode 2014- 2019. Pembentukan kampung KB menjadi solusi untuk menekan angka pertumbuhan penduduk dan bertujuan untuk meningkatkan kesejahteraan rakyat Indonesia, sehingga keberadaan Kampung KB memerlukan dukungan  Pemerintah, Swasta, Perguruan Tinggi sesuai dengan kebutuhan dan kondisi wilayah setempat. Penelitian ini bertujuan untuk    menganalisis faktor    yang    mempengaruhi  keberhasilan program   Kampung KB di 3 Kecamatan, yaitu  Kecamatan Wonosalam, Mojowarno dan Kesamben Kabupaten Jombang. Penelitian menggunakan pendekatan kuantitatif. Populasi penelitian adalah Stake holder yang terdiri pengurus kelompok kerja (pokja) Kampung KB, Perangkat Desa, Akseptor KB, Tokoh masyarakat, Tokoh agama. Dari populasi tersebut diambil sampel sebanyak 25 orang dengan teknik random sampling. Pengumpulan data dilakukan dengan teknik kuisioner, wawancara, dan dokumentasi. Data dianalisis dengan analisis statistik deskriptif dengan menggunakan Analisis regresi linier  sederhana dengan uji F dan uji t yang diolah dengan program SPSS versi 16. Hasil penelitian menjelaskan bahwa variabel Komunikasi, Sumber daya, Disposisi, dan Struktur birokrasi secara bersama-sama mempunyai pengaruh yang positif terhadap keberhasilan program kampung  KB. Secara parsial variabel Sumber daya berpengaruh besar terhadap keberhasilan program kampung KB dengan nilai 0,885. Sementara variabel  Disposisi mempunyai pengaruh lemah terhadap keberhasilan program kampung KB.

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