A study on the Difference of Emotional Labor, Coping Strategy, Its’ Consequence According to Growth Stage in Service Industry

2016 ◽  
Vol 31 (5) ◽  
pp. 21-40
Author(s):  
MingXian Jin ◽  
Min-Joo Kim
Keyword(s):  
Coping Strategy ◽  
Emotional Labor ◽  
Growth Stage ◽  
Service Industry ◽  
The Difference

scholarly journals The Effects of the Perception of Black Consumer Behavior on Emotion Labor and Self-Esteem in Hair Service Employees

2021 ◽  
Vol 27 (4) ◽  
pp. 880-889
Author(s):  
Seo-Yun Lee ◽  
Yong-Mi Jin
Keyword(s):  
Consumer Behavior ◽  
Emotional Labor ◽  
Service Industry ◽  
Frequency Factor ◽  
Self Esteem ◽  
Survey Analysis ◽  
Service Workers ◽  
Service Employees ◽  
Emotion Labor ◽  
Black Consumer

The purpose of this study is study the effects of perceived black consumer behavior on emotional labor and self-esteem by hair service workers. 298 hair service workers in Seoul and Gyeonggi Province collect data through a survey. Analysis method uses SPSS 26.0 Program to analyze frequency factor analysis, reliability analysis, Multiple regression analysis was performed. First, Second, black consumer behavior has been shown to have statistically significant static on emotional labor. Second, black consumer behavior has been shown to have statistically significant static effects on self-esteem. Third, emotional labor has a statistically significant adverse effect on self-esteem. This study will help identify the negative phenomena of black service industry and further shape effective measures to cope with black consumer’s efficient response and ultimately provide basic data to beauty service professionals to live a healthy and higher quality live.

The Difference of Capital Input and Productivity in Service Industries: Based on Four Stages Bootstrap-DEA Model

2018 ◽  
Vol 6 (4) ◽  
pp. 320-335 ◽  
Author(s):  
Wei Xi ◽  
Xiran Cheng
Keyword(s):  
Capital Stock ◽  
Service Industry ◽  
Positive Impact ◽  
Service Industries ◽  
Average Wage ◽  
Capital Input ◽  
Industrial Productivity ◽  
Dea Method ◽  
The Difference ◽  
Bootstrap Dea

Abstract Based on the concept of productive capital stock, this paper estimated capital input by three asset types of China’s 36 service industries in 2003–2015, and compared with the results of wealth capital stock. This study found that the wealth capital stock method underestimates the actual capital input in each sector in varying degrees, and it may interference the accuracy of productivity evaluation in sectors. According to the new estimation results of capital input, this paper further applied four stages bootstrap-DEA method to estimate industrial productivity, and calculated its confidence intervals. This study found that, the years of education and the average wage have a significant positive impact on the productivity of service industries; the productive services have a short board effect in the whole service industry.

The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees

2014 ◽  
Vol 28 (4) ◽  
pp. 319-330 ◽  
Author(s):  
Edward Shih-Tse Wang
Keyword(s):  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Turnover Intention ◽  
Affective Commitment ◽  
Turnover Intentions ◽  
Service Industry ◽  
Frontline Employees ◽  
Continuance Commitment ◽  
Content Type ◽  
Frontline Workers

Purpose – This paper aims to extend the relationship marketing concept to examine which relationship bonds (social, structural and financial bonds) have different effects on employee affective (want to stay), normative (ought to stay) and continuance commitment (have to stay). Preventing emotional exhaustion in frontline employees and helping them stay on the job is an important topic for emotional labor research. The research also investigates which types of commitment influence emotional exhaustion and turnover intentions significantly. Design/methodology/approach – Data were collected through a self-reported questionnaire administered to 401 restaurant service industry frontline workers. Findings – The findings support the hypothesis that whereas social and financial bonds influence affective commitment, structural and financial bonds influence continuance commitment. Furthermore, affective commitment is a crucial factor for preventing emotional exhaustion and turnover intentions, whereas continuance commitment positively affects emotional exhaustion. Originality/value – This research offers academic and managerial insights into the various types of relationship bonds and controls these bonds for facilitating employee organizational commitment, which consequently affects emotional exhaustion and turnover intention.

The Role of Leader’s Humility in Facilitating Frontline Employees’ Deep Acting and Turnover: The Moderating Role of Perceived Customer-Oriented Climate

2018 ◽  
Vol 25 (3) ◽  
pp. 353-367 ◽  
Author(s):  
Jinyi Zhou ◽  
Yawen Li
Keyword(s):  
Emotional Labor ◽  
Service Industry ◽  
Mediating Effect ◽  
Archival Data ◽  
Frontline Employees ◽  
Deep Acting ◽  
Moderating Role ◽  
Strong Situation ◽  
Practical Implications

Many cultures recognize humility as an important human virtue. However, there is scant research on a possible relationship between leader’s humility and employees’ emotional labor. The current study, based on strong-situation hypothesis, posits that within the service industry, leader’s humility could determine and facilitate employee’ deep acting and turnover. Moreover, the mediating effect of deep acting is moderated by employees’ perceptions of the organization’s customer-oriented climate. The study is based on self-reported and archival data of 157 frontline employees at a hospital in China. The results generally support the hypotheses. The theoretical and practical implications of these results are also discussed.

scholarly journals Operations Research And Operations Management: From Selective Optimization To System Optimization

2011 ◽  
Vol 3 (7) ◽  
Author(s):  
Jack A. Fuller ◽  
C. Lee Martinec
Keyword(s):  
Decision Making ◽  
Operations Research ◽  
Operations Management ◽  
Service Industry ◽  
System Optimization ◽  
Research Paper ◽  
Font Size ◽  
Academic Fields ◽  
The Difference ◽  
Tools And Techniques

<p class="MsoNormal" style="text-align: justify; margin: 0in 0.6in 0pt 0.5in;"><span style="font-size: 10pt; mso-bidi-font-style: italic;"><span style="font-family: Times New Roman;">The focus of this research paper is to discuss the development of Operations Management (OM) and Operations Research (OR) with respect to their use within the organization&rsquo;s decision-making structure.<span style="mso-spacerun: yes;">&nbsp; </span>In addition, the difference in the tools and techniques of the two fields is addressed.<span style="mso-spacerun: yes;">&nbsp; </span>The question is raised as to how distinct the two academic fields have become in light of the application of their models to the service industry.<span style="mso-spacerun: yes;">&nbsp; </span>Suggestions are made regarding the possibility of incorporating OM/OR models and their output into the decision making structure of the organization towards the goal of &ldquo;system optimization&rdquo;.</span></span></p>

scholarly journals Emotional Labor Strategies And Service Performance: The Mediating Role Of Employee Creativity

2013 ◽  
Vol 29 (5) ◽  
pp. 1583 ◽  
Author(s):  
Chao Liu ◽  
Xinmei Liu ◽  
Zizhen Geng
Keyword(s):  
Emotional Labor ◽  
Service Industry ◽  
Service Performance ◽  
Role Performance ◽  
Surface Acting ◽  
Employee Creativity ◽  
Deep Acting ◽  
Frontline Employee ◽  
Mediating Role

This paper theoretically and empirically investigates the effects of different emotional labor strategies on frontline employee creativity in the context of service industry, and it also studies the mediating role of frontline employee creativity in the relationships between frontline employees emotional labor strategies and the two aspects of customer service performance. Based on the data of 424 employeesupervisor dyads in China, the empirical results indicate that surface acting decreases employee creativity and extra role performance, while deep acting increases employee creativity, role-prescribed performance and extra role performance; employee creativity mediates both the negative influence of surface acting on extra role performance and the positive influences of deep acting on role-prescribed and extra role performances. The results have some theoretical and practical implications on service creativity and emotion management in service industry.

Evaluating the double knockdown technique: sequence, application interval, and annual ryegrass growth stage

2007 ◽  
Vol 58 (3) ◽  
pp. 265 ◽  
Author(s):  
Catherine P. Borger ◽  
Abul Hashem
Keyword(s):  
Growth Stage ◽  
Field Experiments ◽  
Growth Stages ◽  
Annual Ryegrass ◽  
Application Time ◽  
Lolium Rigidum ◽  
Single Application ◽  
Herbicide Application ◽  
Leaf Stage ◽  
The Difference

Applying glyphosate followed by a mixture of paraquat + diquat in the same season for pre-planting weed control may reduce the risk of developing resistance to either herbicide. Glasshouse and field experiments at Merredin and Beverly, Western Australia, were conducted over 2 seasons to determine the best herbicide application sequence, growth stage of annual ryegrass at which to apply the 2 herbicides, and application time and interval to be allowed between applications for optimum control of annual ryegrass (Lolium rigidum Gaud.). Annual ryegrass plants were treated at 3 growth stages with either glyphosate 540 g a.i./ha alone, paraquat + diquat 250 g a.i./ha alone, glyphosate followed by paraquat + diquat 250 g a.i./ha, or paraquat + diquat 250 g a.i./ha followed by glyphosate 540 g a.i./ha (the double knockdown treatment). The herbicides were applied at different times of the day, with varied intervals between herbicides when applied in sequence. The glasshouse experiment showed that herbicides in sequence more effectively killed annual ryegrass plants at the 3–6-leaf stage than a single application of either herbicide. Field experiments showed that applying glyphosate followed by paraquat + diquat provided 98–100% control of annual ryegrass plants when applied at the 3- or 6-leaf stage in 2002 and at all 3 growth stages in 2003. Generally, the sequence of paraquat + diquat followed by glyphosate was less effective than the reverse sequence, although the difference was not large. Averaged over 2 seasons, herbicides in sequence were most effective when the first herbicide was applied at the 3- or 6-leaf stage of annual ryegrass. An interval of 2–10 days between applications of herbicides was more effective than 1 day or less. The application time did not significantly affect the efficacy of double knockdown herbicides on annual ryegrass plants under field conditions.

scholarly journals DIFFERENCE OF COPING STRATEGIES BETWEEN EARLY ADOLESCENT MALES AND FEMALES

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Fatmawati Fatmawati ◽  
Nuszep Almigo ◽  
Siti Maryam ◽  
Fadhli A Gani
Keyword(s):  
Coping Strategies ◽  
Coping Strategy ◽  
Early Adolescents ◽  
Psychosocial Health ◽  
Adolescent Females ◽  
Adolescent Males ◽  
Self Report ◽  
Early Adolescent ◽  
Male And Female ◽  
The Difference

Background: A number of studies argued that women and men have differences in both quantity and quality of psychosocial health problems, and women are more prone to depression (Compas, Orosan, & Grant, 1993). This latter may be explained by the gender differences of the ways of coping (Nolen-Hoeksema, 1991).Objective: To determine the differences of coping strategies between early adolescents male and female. Methods: Independent Sample T-Test was operated to examine the difference of coping strategies between early adolescents male and female. Instrument: Coping strategies were assessed using the newly developed Self-Report Coping Scale (SRCS, Causey & Dubow, 1992). Results: Results indicated a non-significant trend in approach coping strategy for early adolescent females (M = 48.20, SD = 6.48) over early adolescent males (M = 45.00, SD = 8.78), t(79) = -1.88, p = .06. On the other hand, there was a significant effect for gender in avoidance coping strategy, t(79) = -2.40, p = .02, with early adolescent females receiving a higher score than early adolescent males. Conclusion: The findings supported the previous evidence that the coping strategy between early adolescents male and female was differ.

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