scholarly journals The Effects of Non-Cash Transactions on Consumer Satisfaction (A Case Study on Consumers of the Oro-Oro Dowo Market, Malang)

HABITAT ◽  
2021 ◽  
Vol 32 (3) ◽  
pp. 154-162
Author(s):  
Ary Bakhtiar ◽  
Harpowo Harpowo ◽  
Rahmad Sudibyo ◽  
Amanina Fitria ◽  
Wahid Shodiq
Keyword(s):  
Consumer Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
Path Coefficient ◽  
Digital World ◽  
Application Service ◽  
Cash Payment ◽  
Product Image ◽  
The Government ◽  
The Impact

The Internet of think is considered incredibly adaptable in the present digital world, one of which is non-cash payments, making it easier, faster, and decreasing human errors. It is not surprising that the government is now promoting Gerakan Nasional Non-Tunai (GNNT) program by ratifying a new application owned by one of the BUMN subsidiaries to enable payment transactions. The GNNT is now being encouraged in many sectors of Indonesian needs, including traditional markets. The objectives of this study were: 1) identifying the consumer characteristics who uses non-cash payment applications in Oro-Oro Dowo market Malang, and 2) investigating the impact of service quality, product image, and promotion on consumer satisfaction as non-cash payment application users. The research site was in Oro-Oro Dowo market, Malang. It is the first traditional market to employ non-cash payments as a payment option, with the research period beginning in April 2020. This study had 100 participants selected through the distribution of questionnaires. The data analysis employed Partial Least Squares-Structural Equation Modeling. The findings showed that the majority of respondents who use non-cash applications were female consumers (76%), had an average age of 20-25 years (47%), had undergraduate education (46%), worked as private employee (37%), and had an average income of < Rp2.000.000 (37%). The path coefficient test revealed that product image and promotion variables had a significant effect on consumer satisfaction as they had a sig value of > 0.05 while the application service variable had a sig value greater than 0.05, it had a negligible effect on consumer satisfaction.

scholarly journals Impact of Organizational Commitment on Intention to Quit Among Psychaitric Nurses: Evidence from Pakistan

2015 ◽  
Vol 5 (4) ◽  
Author(s):  
Kashifa Yasmin ◽  
Prof. Dr. Najib Ahmad Marzuki
Keyword(s):  
Organizational Commitment ◽  
Structural Equation ◽  
Turnover Intentions ◽  
Psychiatric Hospitals ◽  
Developed Countries ◽  
Intention To Quit ◽  
Equation Modeling ◽  
Cross Sectional ◽  
The Government ◽  
The Impact

<p><em>Shortage of the nurses is an important issue in the developing and developed countries. The aim of this paper is to determine the impact of organizational commitment on intention to quit among psychiatric nurses. Based on the model of casual turnover this study assessed the direct effect of organizational commitment on nurse’s intention to quit. The cross sectional data was collected from three hundred five nurses of psychiatric hospitals in Punjab, Pakistan. Structural equation modeling was applied to achieve the objectives. The results revealed that affective commitment and normative commitment have significant impact while continuous commitment has not significant effect on nurse’s intention to quit.  So, the commitment of nurse to hospital goals, missions, and values is not enough to predict her intention to quit from job in the hospital. This study recommends that, the government and policy makers should look beyond forces in their internal and external environment, when considering how to reduce employee’s turnover intentions. This study recommends that future researchers should examine the impact of work environment on intention to quit though burnout as a unit variable. This study contributes socially and economically.</em></p><p><em> </em></p>

scholarly journals E-quality services: A paradigm shift for consumer satisfaction and e-loyalty; Evidence from postgraduate students in Nigeria

2021 ◽  
pp. 849-860 ◽  
Author(s):  
Banji Rildwan Olaleye ◽  
Olufemi Patrick Adeyeye ◽  
Alani Olusegun Efuntade ◽  
Bamidele Samuel Arije ◽  
Oluwaseun Niyi Anifowose
Keyword(s):  
Paradigm Shift ◽  
Consumer Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
Cross Sectional ◽  
Postgraduate Students ◽  
Online Purchases ◽  
The Social ◽  
The Impact ◽  
Structured Questionnaire

The purpose of the study is to analyze the impact of e-quality services on consumer satisfaction and loyalty in Nigeria. A cross-sectional research design was adopted using a well-structured questionnaire to elicit information for 408 postgraduate students currently studying in Nigerian universities. The research instrument was validated, while data collected were analyzed using the Statistical Package for the Social Science (SPSS) and Structural Equation Modeling (SEM) for hypotheses testing. The result revealed a statistically significant positive relationship among consumer satisfaction, loyalty, e-service quality and their dimensions while the findings established trust and satisfaction as prominent mediators for online purchases. This research contributes to the study of online shopping and e-loyalty by developing a model on the construct within the e-commerce context and suggesting possible factors that may influence quality service decisions.

scholarly journals The Impact of urbanization on Food in Security in Amhara Regional State Metropolitan cities

2018 ◽  
Vol 2 (3) ◽  
pp. 39
Author(s):  
Besfat Dejen Engdaw ◽  
Melaku Debas Kebede
Keyword(s):  
Food Insecurity ◽  
Mediation Analysis ◽  
Urban Areas ◽  
Structural Equation ◽  
Safety Net ◽  
Equation Modeling ◽  
Regional Government ◽  
Regional State ◽  
The Government ◽  
The Impact

The process of urbanization in developing nations is attended without fast industrialization processes. As a result of this, the urbanization and urban process are accompanied by diverse problems. Hence this paper is aimed at identifying the effect of urbanization on citizens’ food insecurity by monitoring agricultural foodstuff production as a mediating variable.  A quantitative research methodology or approach has been used to depict out urban problems associated with unmanaged urbanization in the Ethiopian, particularly in Amhara regional state.   Structural Equation Modeling was employed to run a mediation analysis by decomposing the direct and indirect effects of one variable on the other. Correlation and regression analyses were executed to measure the direction and magnitude of the effect of the independent variable on the dependent. Regression analysis results indicated the existence of a significant direct effect of urbanization on food insecurity of citizens. The mediation analysis result shows agricultural foodstuff production doesn’t play a mediating role between urbanization and food insecurity. The paper, having traced out the effect of the urbanization on food insecurity, provides possible recommendations. The regional government should be very considerate about the pace of unmanaged, unindustrialized and unemployment induced urbanization. The regional government should address all pushing factors that are dragging farmers into the urban areas. So, it is important to find ways to make farmers beneficial from their farm activities. In this regard, the problem raised by farmers is the inability to settle the debt from fertilizers and improved seeds or at least what they get from selling what they have produced is used to settle their farm debt. Some policy measures such as subsidizing the farmer or extending the repayment period of their debt are then essential to help farmers lead a stable life and lead their families. The government/concerned body need to make a cost-benefit analysis by weighing the pressure from the migration of the farmers and the cost of subsidizing the farmers: compare prevention with curative. Moreover, as a short-term solution, the regional government should identify food unsecured urban households and embrace them in food security packages like urban safety-net programs.  And enhancing the limited income generation capacity of food insecured households.  Key words: Urbanization, Food in Security, Agricultural Foodstuff Production, Amhara Region

scholarly journals THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY

2018 ◽  
Vol 19 (2) ◽  
pp. 417-430
Author(s):  
Hossein Bodaghi Khajeh Nobar ◽  
Reza Rostamzadeh
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Strong Predictor ◽  
Hotel Industry ◽  
Tourism Industry ◽  
Influential Factor ◽  
Equation Modeling ◽  
Path Coefficient ◽  
The Impact

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels’ customers. Sample size was 384, based on Krejcie and Morgan’s sampling table. The structural equation modeling was used to evaluate the causal simulation and to examine the reliability and validity of the measuring model. The research results showed that customer expectation has the most impact on customer satisfaction with path coefficient of 0.74. On the other hand, customer loyalty, with path coefficient of 0.65, is known as an influential factor. This study helps to understand that customer satisfaction and customer expectations are positive drivers of customer loyalty. Customer loyalty also is a strong predictor of brand power in hoteling and tourism industry. By strengthening that part, which you have better resources, you can have a better supply and thus, there would be more opportunities in establishing reputation and increasing visibility.

Consequences of consumers’ emotional responses to government’s green initiatives

2019 ◽  
Vol 30 (1) ◽  
pp. 243-259 ◽  
Author(s):  
Ila Mehrotra Anand ◽  
Sanjaya Singh Gaur
Keyword(s):  
Structural Equation ◽  
Positive Emotions ◽  
Emotional Responses ◽  
Measurement Model ◽  
Equation Modeling ◽  
Content Type ◽  
The Government ◽  
The Right ◽  
Positive Word Of Mouth ◽  
The Impact

PurposeA government’s green initiatives are meant to prevent or reduce harm to society. Such initiatives can elicit positive emotions that may lead to generating a supportive public response to the government. The purpose of this paper is to understand the consumers’ emotional response to government’s actions toward making the society sustainable.Design/methodology/approachThe scenario-based experimental design is used in this study where one between-subjects manipulation is created for the government’s green actions, and one between-subjects control condition is created. A total of 140 respondents were assigned to experimental and 121 respondents were assigned to control groups using judgmental sampling. Partial least squares based structural equation modeling and confirmatory factor analysis was used for the testing of both structural and measurement model.FindingsPositive emotions (i.e. gratitude, pride and happiness) that are evoked by the manipulated scenario are found to have a direct impact on the consumers’ outcome behavior (i.e. positive word of mouth, identification with the government, interest in green initiatives of the government and interest in the government’s actions to grow the nation).Originality/valueThe research contributes to the literature on the social sustainability by examining the impact of emotional responses to the government’s green initiatives. This study shows that positive emotions can be evoked in the context of environmental quality by sending the right message to the consumers (i.e. the general public in this case).

Influence of IoT Policy on Quality of Life

2019 ◽  
Vol 15 (2) ◽  
pp. 19-38 ◽  
Author(s):  
Sheshadri Chatterjee
Keyword(s):  
Quality Of Life ◽  
Internet Of Things ◽  
Structural Equation ◽  
Good Governance ◽  
Equation Modeling ◽  
The Internet ◽  
The Government ◽  
The Impact ◽  
The Internet Of Things

In this study, an attempt was taken to identify the issues concerning to regulations and governance which could substantially influence the citizens of India relating to adoption of the Internet of Things. The objective of this study is to highlight the importance of Internet of Things policymaking by the Government of India prescribing proper regulatory frameworks and good governance for effective and successful adoption of the Internet of Things by the citizens of India. An empirical approach has been taken for understanding the impact of IoT policy towards adoption of IoT enabled devices by the citizens of India. Structural equation modeling (SEM) has been used towards analysis of the data collected from three metro cities in India. The study finds out the impact of IoT policy towards adoption of the Internet of Things by the citizens in India and its importance towards improving the quality of life of the citizens of India.

scholarly journals Sustainability of Government Microblog in China: Exploring Social Factors on Mobile Government Microblog Continuance

2019 ◽  
Vol 11 (24) ◽  
pp. 6887
Author(s):  
Chenyuan Ni ◽  
Shuiqing Yang ◽  
Yanqin Pan ◽  
Jianrong Yao ◽  
Yixiao Li ◽  
...  
Keyword(s):  
Structural Equation ◽  
Equation Modeling ◽  
Path Coefficient ◽  
Perceived Similarity ◽  
The Sustainable Development ◽  
Visual Appearance ◽  
Identity Attractiveness ◽  
Cognitive Involvement ◽  
The Impact ◽  
Affective Involvement

The sustainable development of mobile government social media depends citizens’ continued use. Based on the Stimulus-Organism-Response framework and social response theory, the present study investigated the impacts of perceived similarity and anthropomorphic cues on citizens’ mobile government microblog continuance. A research model of mobile government microblog continuance was developed and empirical tested by using dataset collected from 428 mobile government microblog citizens in China. The results of structural equation modeling demonstrated that perceived similarity (including external similarity and internal similarity), and anthropomorphic cues (including social interaction value, visual appearance, and identity attractiveness), have positive influences on both cognitive and affective involvement, which further determinate mobile government microblog continuance. Considering the path coefficient and significant levels, the impact from affective involvement on mobile government microblog continuance is stronger that from cognitive involvement.

scholarly journals Usage of Public Financial Support Services, Entrepreneurial Orientation and Sme Performance: the Case of Malaysia

2021 ◽  
Vol 17 (4) ◽  
pp. 12-26
Author(s):  
Mohd Nor Hakimin Bin Yusoff ◽  
Fakhrul Anwar Zainol ◽  
Mohamad Ismail ◽  
Jati Kasuma ◽  
Dio Caisar Darma
Keyword(s):  
Support Services ◽  
Entrepreneurial Orientation ◽  
Financial Support ◽  
Structural Equation ◽  
Equation Modeling ◽  
Quality Of Services ◽  
The Government ◽  
The Impact ◽  
The Relationship

Abstract SMEs have received much recognition as they continue to be the backbone in the development and economic growth of nations. This study intended to investigate how the entrepreneurial orientation moderates the relationship between the utilization of the financial support services and the firm’s performance. This study used Structural Equation Modeling to evaluate the impact of financial support services on SME performance. The sample for this study involved SMEs in Malaysia. The result indicates that financial support services significantly associated with the firms’ performance and entrepreneurial orientation failed to influence significantly the relationship between the usage of the services and the performance. The findings of this study could be useful for the government business support services providers to enhance further the quality of services and will provide an understanding of how effectively the characteristics of SMEs related to entrepreneurial orientation would help increase the effectiveness of the support services.

scholarly journals Strengthening social capital of urban community during COVID-19 disaster

2021 ◽  
Vol 331 ◽  
pp. 01013
Author(s):  
Dwi Kristanti ◽  
Edison Edison ◽  
Mohammad Kus Yunanto ◽  
Alfiandri Alfiandri ◽  
Diah Siti Utari ◽  
...  
Keyword(s):  
Social Capital ◽  
Risk Perceptions ◽  
Structural Equation ◽  
Urban Community ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Online Questionnaire ◽  
The Government ◽  
The Impact

COVID-19 disaster has destroyed many facets of societal and economic circumstances. However, it remains a crucial debate how the effect of COVID-19 on community social capital. This study aims to examine the relationship between a community’s risk perception on COVID-19 and social capital. In addition, we also investigate the mediating role of social collectivism in the association. This research used a survey approach by performing an online questionnaire. Data were gathered from 156 respondents at the residence in an urban community in Sukoharjo, Central Java. A partial-least square structural equation modeling (PLS-SEM) was applied to analyze the data. The results show that social capital enhances during COVID 19 because of the increasing risk perceptions on COVID-19 and social collectivism. The impact of risk perceptions on social capital is mediated by social collectivism. The present study adds our understanding of social capital at the time of the COVID-19 outbreak, especially what factors drive it. The research also has practical implications for the government and urban community to anticipate risks of COVID-19 by enhancing social capital and collectivism.

Does e-government help shape citizens' engagement during the COVID-19 crisis? A study of mediational effects of how citizens perceive the government

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tunde Simeon Amosun ◽  
Jianxun Chu ◽  
Olayemi Hafeez Rufai ◽  
Sayibu Muhideen ◽  
Riffat Shahani ◽  
...  
Keyword(s):  
Mediation Analysis ◽  
Structural Equation ◽  
Equation Modeling ◽  
Trust In Government ◽  
Content Type ◽  
Mediating Role ◽  
Government Transparency ◽  
The Government ◽  
The Impact ◽  
The Relationship

PurposeThe purpose of this paper is to investigate the impact of e-government usage on citizen engagement during the COVID-19 crisis in China, in relation to the mediating role of how citizens perceive the government. A model was also proposed to explain the relationship between e-government usage during the COVID-19 crisis and the mediating role that different perceptions of government play in influencing citizens level of engagement.Design/methodology/approachThe research model was tested empirically through a survey conducted online with 866 research participants, comprising of Chinese citizens from three large cities, which include Hefei, Shanghai and Nanjing.FindingsThe results in structural equation modeling showed that e-government usage has a significant positive influence on citizens' perception about trust in government, government transparency and government reputation but not significant influence on citizens' engagements. However, an indirect relationship was found out in the mediation analysis. There was also a significant relationship between the different perceptions of government. Mediation analysis showed that all the different perceptions of government mediate the relationship between e-government usage and citizens' engagements during the COVID-19 crisis. The single mediation pathways were found to be most effective mediators, identifying citizens' perception about trust in government to be the most effective mediator.Originality/valueThis study filled the gap in literature by examining how e-government usage by Chinese citizens during the COVID-19 crisis helped influence their attitude and behavior. Specifically, this study is one of the first to integrate citizens' usage of e-government and citizens' engagement through the different citizens' perceptions of government such as trust in government, transparency of government and government reputation in a non-liberal country.

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