Kuwaiti Hospital Patients’ Continuance Intention to Use Telemedical Systems in the Wake of the COVID-19 Pandemic: Survey Study Among Patients (Preprint)

2021 ◽  
Author(s):  
Ibtesam Almutairi
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Survey Study ◽  
Intention To Use ◽  
System Quality ◽  
Continuance Intention ◽  
Quantitative Research Methods ◽  
Patient’S Satisfaction ◽  
Relationship Of ◽  
The Relationship

BACKGROUND Telemedicine is a system using telecommunication technologies to diagnose, treat, and monitor patients by healthcare physicians and specialists in many developing countries such as Kuwait. Telemedicine services have proven to be successful in reporting and tracking patient records, delivering, real time monitoring, providing correct medications, and early detection of clinical decline. Covid-19 pandemic period have reinforced telemedicine system’s benefits even more in Kuwait. OBJECTIVE The objective of this study is to investigate factors influencing patients’ continuance intention to use telemedicine after the COVID-19 pandemic in the medical sector of Kuwait. METHODS The updated Delone and Maclean (2003) model was utilized to investigate the aforementioned factors. As such, this research applied quantitative research methods with a sample of 290 participants from patients in Dar Al Shifa Hospital, a private hospital in Kuwait which utilizes telemedical services called ‘Sehaty online’. The corresponding data was analyzed using SmartPLS. RESULTS The findings of this study revealed that the relationship of both telemedicine’s information quality and system quality with patient’s satisfaction are significant with (β = 0.377, t = 5.612, P < 0.001), (β = 0.295, t = 4.397, P < 0.001) respectively. While the relationship of service quality and patient’s satisfaction is not significant with (β = -0.056, t = 0.894, P > 0.05). patient’s satisfaction relationship with patients’ continuance intention to use telemedicine found to be significant with (β = 0.403, t = 8.732, P < 0.001). CONCLUSIONS It has been concluded that information quality and system quality have a positive and significant influence on patient’s satisfaction, whereas service quality has an insignificant influence on patient’s satisfaction. Also, patients’ continuance intention to use telemedicine is found to be significantly impacted by their satisfaction.

Service Quality, Brand Image, Perceived Value, Patient Satisfaction and Loyalty in China’s Private Dental Clinics

2020 ◽  
Author(s):  
Wenyi LIN ◽  
Wanxia Yin
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Brand Image ◽  
Perceived Value ◽  
Survey Study ◽  
Dental Clinics ◽  
Patient Loyalty ◽  
Relationship Of ◽  
The Relationship

Abstract Background: This study seeks to explore the relationship of service quality, brand image, perceived value, service satisfaction and loyalty in China’s private dental clinics. Methods: This is a cross-sectional survey study, being conducted in Dongguan City, Guangdong Province, China in January 2019. The participants were selected by convenience sampling method. A total of 230 residents were surveyed. Among them, 125 had received services in private dental clinics, being the valid sample of this study. A multiple regression model was run to explore factors influencing patient loyalty. Subsequently, the path analysis was used to understand the relationship of service quality, brand image, perceived value, patient satisfaction, and patient loyalty. Results: After controlling for the effect of demographic and socio-economic variables, perceived value and patient satisfaction have significant influences on patient loyalty. The path analysis indicates the perceived value, perceived quality, and expected quality have direct effects on patient satisfaction, and have indirect effects on patient loyalty, with patient satisfaction as a mediator. Additionally, perceived value has a direct and indirect effect on patient satisfaction. Conclusion: This study helps managers in private dental clinics to gain support from customers through building customer loyalty towards dental clinics.

scholarly journals Exploring the relationship between system quality and continuance intention to use e-campus: The mediating effect of satisfaction

2021 ◽  
Vol 1793 (1) ◽  
pp. 012010
Author(s):  
Fahmi Zaidi Abdul Razak ◽  
Ahmad Effat Mokhtar ◽  
Asmadi Abdul Rahman ◽  
Mohd Zawavi Zainal Abidin
Keyword(s):  
Mediating Effect ◽  
Intention To Use ◽  
System Quality ◽  
Continuance Intention ◽  
The Relationship

scholarly journals Implementasi HOT-Fit Model Dalam Evaluasi Perpustakaan Digital Universitas PGRI Madiun

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ridho Pamungkas
Keyword(s):  
Service Quality ◽  
Digital Library ◽  
Information Quality ◽  
Service Use ◽  
Quality Service ◽  
System Quality ◽  
Tertiary Institutions ◽  
The Relationship ◽  
Role Of Information

The library is a Technical Implementation Unit in tertiary institutions that has a role as a means of supporting the lecture process for students as well as media for gathering and disseminating information in the aspects of education, research aspects and aspects of community service to help achieve the Tri Dharma of Higher Education. Digital Library is the result of the role of information technology that provides convenience in providing information to users without being hindered by time and space. The aim of this research is to evaluate the digital library of Madiun University using the HOT-Fit Model (Human, Organizaton, Technology) method, which contains several variables, namely system quality, service quality, information quality, service use, service quality, system benefits and customer satisfaction . the results of this study as a whole can be seen the relationship between the three variables interplay between variables.

scholarly journals Analyzing E-Commerce Success using DeLone and McLean Model

2019 ◽  
Vol 5 (2) ◽  
pp. 156 ◽  
Author(s):  
Ruth Johana Angelina ◽  
Aji Hermawan ◽  
Arif Imam Suroso
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
The Relationship

Background: The increasing usage and development of e-commerce in Indonesia, demands competition between e-commerce that exists. To be successful e-commerce should be balanced with a good information system. Some clinical research has established what factors that affected the success, including DeLone and McLean. According to their e-commerce success model, there are six variables that affect e-commerce success, system quality, information quality, service quality, use, user satisfaction, and net benefitObjective: The study aims to analyze the relationship between system quality, information quality and service quality to user satisfaction and use. In addition, the study aims to analyze the relationship between user satisfaction and use to a net benefit.Methods: This study draws on the DeLone and McLean Model of Information System (IS) success model. It is a quantitative study that was conducted in the form of a survey of 110 users of each Lazada, Bukalapak, and Shopee users.Results: By applying DeLone and McLean model, this findings confirmed four hypotheses were significant in Bukalapak, Lazada, and Shopee.Conclusion:There were significant effect between the system quality on user satisfaction, service quality on use, service quality on user satisfaction and user satisfaction on net benefits. Meanwhile, system quality had insignificant effect to use and also information quality to use in Bukalapak, Lazada, and Shopee.Keywords: DeLone and McLean model,E-Commerce Success, Information System Success Measurement, IS Success Model 

scholarly journals EVALUASI PEMANFAATAN SISTEM INFORMASI KASUS DENGAN MODEL INFORMATION SYSTEM SUCCESS DELONE & MCLEAN DI LEMBAGA BANTUAN HUKUM JAKARTA

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Arif Syamsudin Budi Wahyudi ◽  
Wardiyono Wardiyono
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
Quality Service ◽  
System Quality ◽  
Information System Success ◽  
System Success ◽  
Net Benefits

Saat ini LBH Jakarta telah mengimplementasikan satu aplikasi yang memiliki peran penting dalam menangani pekerjaan-pekerjaan bantuan hukum. Model information system success Delone McLean digunakan untuk menganalisis Sistem Informasi Kasus (SIK) LBH. Terdapat enam variabel yang akan diuji dari yaitu, Information Quality, System Quality, Service Quality, Intention to Use/Use, User Satisfaction, dan Net Benefits. Hipotesis yang diajukan adalah, 1) Information Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 2) System Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 3) Service Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 4) Information Quality mempunyai pengaruh postif terhadap User Satisfaction; 5) System Quality mempunyai pengaruh positif terhadap User Satisfaction; 6) Service Quality mempunyai pengaruh positif terhadap User Satisfaction; 7) Intention to Use/Use mempunyai pengaruh positif terhadap Net Benefits; 8) User Satisfaction mempunyai pengaruh positif terhadap Net Benefits. Hasil analisis deskriptif terhadap setiap pertanyaan yang ada di dalam variabel penelitian menunjukkan rerata nilai rendah – tinggi. Ditemukan juga dalam penelitian hal yang bertolak belakang dengan analisis data penelitian dengan menggunakan teknik analisis regresi linear berganda. Sebagian besar hipotesis yang ditawarkan pada penelitian ini ditolak. Namun, satu hipotesis yang diterima yaitu, Information Quality mempunyai pengaruh positif terhadap User Satisfaction. Melihat jumlah hipotesis yang ditolak, pemanfaatan SIK tidak memiliki nilai yang signifikan bagi LBH Jakarta. Hasil wawancara mendukung pembuktian hipotesis tersebut.Kata kunci: Evaluasi, Model Information System Success, DeLone McLean, LBH Jakarta, Sistem Informasi Kasus

scholarly journals Continuance Intention Customer Analysis On Online Accounting Software Usage

2020 ◽  
Vol 1 (5) ◽  
pp. 266-271
Author(s):  
Zulfati imani Syamsu
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Least Square ◽  
System Quality ◽  
Continuance Intention ◽  
Accounting Software ◽  
Positive Effect

Software as a Service (SaaS) is a variant of technology products that are now loved by both personal and business users. SaaS is a software product variant that can be used directly by users, without the need for complicated installation. In the realm of accounting itself, there have been many emerging accounting softwares ranging from those that are offline to online, one of which is Jurnal.id. Jurnal.id is a SaaS platform that presents a variety of digital accounting products that are designed to simplify and accelerate the process of bookkeeping business. This study aims to examine customer continuance intentions on the use of Jurnal.id online accounting software. The variables in this study consisted of perceived usefulness, information quality, service quality system quality, satisfaction, and continuance intention. The population in this study are the users of Jurnal.id Online Accounting Software in the Greater Jakarta area. The sample in this study amounted to 300 people obtained using the Hair Formula. This study uses the Structural Equation Model (SEM) approach using Partial Least Square (PLS) software, the SMART-PLS software version 3.3.2. The results showed that perceived usefulness, system quality, and service quality had a positive effect on satisfaction using Jurnal.id's online accounting software. Simultaneously Satisfaction has a positive effect on continuance intention. However, Information quality does not have a positive effect on satisfaction using online accounting software Jurnal.id

scholarly journals The role of user satisfaction in implementing a Business Intelligence System

2017 ◽  
Vol 19 (1) ◽  
Author(s):  
Philip A.E. Serumaga-Zake
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Business Intelligence ◽  
User Satisfaction ◽  
Quantitative Methods ◽  
Online Survey ◽  
Information Quality ◽  
System Quality ◽  
Net Benefits ◽  
The Relationship

Background: Despite increasing importance of the use of Business Intelligence (BI) as a technology-driven process for giving decision support, the success or failure of BI has not been investigated fully in South Africa. BI is not well understood because of an absence of documented proof of its practice.Objectives: This study was intended to investigate BI and identify the moderating and mediating effects of user satisfaction on the relationship between system quality, information quality and service quality on the one hand and perceived net benefits on the other in South Africa.Methods: The quantitative methods approach was predominantly used in this study. A total of 211 responses were obtained from a random sample of 250 BI users throughout South Africa. A semi-structured online survey questionnaire was used to collect the data, and correlation and multiple regression analyses were used to analyse it.Results: It was found that user satisfaction mediates the relationship between perceived net benefits and system quality and service quality. It also moderates the effects of system quality and service quality on perceived net benefits. Information quality is not related with user satisfaction and perceived net benefits.Conclusion: The implication of the results is that system quality and user satisfaction should be enhanced and maintained to achieve perceived positive net benefits in order to make the BI system more effective and efficient.

Age and Education as Major Determinants of HIS's Adoption

2021 ◽  
Vol 10 (4) ◽  
pp. 76-95
Author(s):  
Emad Ahmed Abu-Shanab
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Public Hospitals ◽  
System Quality ◽  
The Public ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
The Relationship

This study explored the perceptions of 264 nurses regarding their satisfaction with health information systems (HIS) in one of the public hospitals in the GCC area. The study adopted the information system success model and tried to predict satisfaction level utilizing information quality, system quality, and service quality. Results supported the role of information quality and service quality in predicting satisfaction. In addition, four factors were used as moderators of relationships assumed. Three moderation effects were witnessed: gender moderated the relationship between service quality and satisfaction, age moderated the relationship between service quality and satisfaction, and also moderated the relationship between system quality and satisfaction. A set of one-way ANOVA tests were used to compare different perceptions based on the four demographic factors (gender, age, education, and experience) on the item and construct levels. Conclusions and a summary of all results are reported in this study.

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