scholarly journals Total Quality Management, Data Mining and Public Services: Advancing Towards Modernity

2019 ◽  
Vol 6 (6) ◽  
pp. 748-756
Author(s):  
Noemi Bonina ◽  
Marcelo J. Meiriño ◽  
Mirian P. Méxas ◽  
Alexandre Denizot ◽  
Luis Perez Zotes
Keyword(s):  
Data Mining ◽  
Quality Management ◽  
Total Quality Management ◽  
Public Services ◽  
Total Quality

scholarly journals A Preview of Total Quality Management (TQM) in Public Services

2017 ◽  
pp. 3285
Author(s):  
Avia Enggartyasti ◽  
Rezzy Eko Caraka
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Public Services ◽  
Management Approach ◽  
Total Quality ◽  
Public Organisations

Total Management System or Total Quality Management (TQM) is a management system that focuses on the Customer by involving all levels of employees in upgrading or continuous improvement. Total Quality Management used data and effective communication to integrate his discipline into the culture and quality of company activities. In short, Total Quality Management (TQM) is a management approach to achieve long-term success through customer satisfaction. This study had two objectives. The first objective was to examine challenges when implementing TQM in public organisations. The second objective was to argues that TQM brings good implications to public services to enhance service quality. 

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROW’S ANTIQUES INDONESIA

2019 ◽  
Vol 1 (2) ◽  
pp. 1-20
Author(s):  
I Wayan Suartina ◽  
Ni Nyoman Adityarini Abiyoga Vena Swara ◽  
Ni Luh Sri Astiti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Path Analysis ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
Company Performance ◽  
Total Quality ◽  
Analysis Technique ◽  
Z Value

This study aims to determine the effect of Total Quality Management (TQM) on employee productive behavior and company performance at PT. Tomorrow’s Antiques Indonesia. This study uses a quantitative method with a sample of 104 employees. Data was collected by observation, interviews, documentation, literature, and questionnaires. The analysis technique used descriptive analysis, path analysis (analysis path), and sobell test. The results of the total quality management (TQM) research have a positive and significant effect on employee productive behaviour at PT. Tomorrow's Antiques with coefficient of 0.986 and a sig value of 0.00 <0.05; employee productive behavior has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.606 and a sig value of 0.00 <0.05; total quality management (TQM) has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.396 and a sig value of 0.00 <0.05, and employee productive behaviour can mediate the effect of total quality management (TQM) on company performance at PT. Tomorrow's Antiques with Z value (17,311) > Z table (1,96).

Miejsce zarządzania bezpieczeństwem pracy w wymaganiach Total Quality Management

2002 ◽  
pp. 60-63
Author(s):  
Adam Górny
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality

Miejsce zarządzania bezpieczeństwem pracy w wymaganiach Total Quality Management

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