scholarly journals EXPLORING QUALITY OF STUDENT SERVICES OF A PHILIPPINE STATE UNIVERSITY SATELLITE CAMPUS USING SERVQUAL AND SERVICE IMPROVEMENT MATRIX

2020 ◽  
Vol 8 (2) ◽  
pp. 59-71
Author(s):  
Melvin S. Sarsale
Keyword(s):  
Student Services ◽  
Service Improvement ◽  
State University ◽  
Satellite Campus

The Impact of Competitive Quasi-Market on Service Delivery in Benue State University, Makurdi Nigeria

GIS Business ◽  
2019 ◽  
Vol 14 (4) ◽  
pp. 85-98
Author(s):  
Idoko Peter
Keyword(s):  
Service Delivery ◽  
A Priori ◽  
Least Square ◽  
Secondary Source ◽  
State University ◽  
Ordinary Least Square ◽  
Negative Effect ◽  
The Impact ◽  
The Relationship

This research the impact of competitive quasi market on service delivery in Benue State University, Makurdi Nigeria. Both primary and secondary source of data and information were used for the study and questionnaire was used to extract information from the purposively selected respondents. The population for this study is one hundred and seventy three (173) administrative staff of Benue State University selected at random. The statistical tools employed was the classical ordinary least square (OLS) and the probability value of the estimates was used to tests hypotheses of the study. The result of the study indicates that a positive relationship exist between Competitive quasi marketing in Benue State University, Makurdi Nigeria (CQM) and Transparency in the service delivery (TRSP) and the relationship is statistically significant (p<0.05). Competitive quasi marketing (CQM) has a negative effect on Observe Competence in Benue State University, Makurdi Nigeria (OBCP) and the relationship is not statistically significant (p>0.05). Competitive quasi marketing (CQM) has a positive effect on Innovation in Benue State University, Makurdi Nigeria (INVO) and the relationship is statistically significant (p<0.05) and in line with a priori expectation. This means that a unit increases in Competitive quasi marketing (CQM) will result to a corresponding increase in innovation in Benue State University, Makurdi Nigeria (INVO) by a margin of 22.5%. It was concluded that government monopoly in the provision of certain types of services has greatly affected the quality of service experience in the institution. It was recommended among others that the stakeholders in the market has to be transparent so that the system will be productive to serve the society effectively

Technical services and user service improvement

2006 ◽  
Vol 27 (6/7) ◽  
pp. 505-514 ◽  
Author(s):  
Jie Huang ◽  
Katherine Wong
Keyword(s):  
Point Of View ◽  
Service Improvement ◽  
Key Factors ◽  
Content Type ◽  
University Of Oklahoma ◽  
Online Catalog ◽  
Efficient Processing ◽  
The University ◽  
Technical Services

PurposeFrom the cataloging librarians' point of view, this paper aims to present how technical services, especially the cataloging department, can play important roles in the improvement of user services.Design/methodology/approachThe paper examines the practices of the University of Oklahoma Libraries.FindingsThe paper identifies several aspects in which technical services can enhance the quality of user services, especially in the cataloging department. A library's online catalog becomes the first point of access to the library's information resources. Its quality can be improved and enriched in many ways to raise users’ satisfaction. Aside from the improvement in technical aspects, efforts should also be made to promote collaboration between technical and public services so as to ensure efficient processing of materials and to meet the needs of library users.Originality/valueThe value of the paper is in showing that the quality of an online catalog and the cooperation between public and technical services are two of the key factors in achieving high quality of user services.

scholarly journals On self-neglect and safeguarding adult reviews: diminishing returns or adding value?

2017 ◽  
Vol 19 (2) ◽  
pp. 53-66 ◽  
Author(s):  
Michael Preston-Shoot
Keyword(s):  
Thematic Analysis ◽  
Annual Reports ◽  
National Database ◽  
Service Improvement ◽  
Policy And Practice ◽  
Data Set ◽  
Content Type ◽  
Core Data ◽  
The Core

Purpose The purpose of this paper is twofold: first, to update the core data set of self-neglect serious case reviews (SCRs) and safeguarding adult reviews (SARs), and accompanying thematic analysis; second, to respond to the critique in the Wood Report of SCRs commissioned by Local Safeguarding Children Boards (LSCBs) by exploring the degree to which the reviews scrutinised here can transform and improve the quality of adult safeguarding practice. Design/methodology/approach Further published reviews are added to the core data set from the websites of Safeguarding Adults Boards (SABs) and from contacts with SAB independent chairs and business managers. Thematic analysis is updated using the four domains employed previously. The findings are then further used to respond to the critique in the Wood Report of SCRs commissioned by LSCBs, with implications discussed for Safeguarding Adult Boards. Findings Thematic analysis within and recommendations from reviews have tended to focus on the micro context, namely, what takes place between individual practitioners, their teams and adults who self-neglect. This level of analysis enables an understanding of local geography. However, there are other wider systems that impact on and influence this work. If review findings and recommendations are to fully answer the question “why”, systemic analysis should appreciate the influence of national geography. Review findings and recommendations may also be used to contest the critique of reviews, namely, that they fail to engage practitioners, are insufficiently systemic and of variable quality, and generate repetitive findings from which lessons are not learned. Research limitations/implications There is still no national database of reviews commissioned by SABs so the data set reported here might be incomplete. The Care Act 2014 does not require publication of reports but only a summary of findings and recommendations in SAB annual reports. This makes learning for service improvement challenging. Reading the reviews reported here against the strands in the critique of SCRs enables conclusions to be reached about their potential to transform adult safeguarding policy and practice. Practical implications Answering the question “why” is a significant challenge for SARs. Different approaches have been recommended, some rooted in systems theory. The critique of SCRs challenges those now engaged in SARs to reflect on how transformational change can be achieved to improve the quality of adult safeguarding policy and practice. Originality/value The paper extends the thematic analysis of available reviews that focus on work with adults who self-neglect, further building on the evidence base for practice. The paper also contributes new perspectives to the process of conducting SARs by using the analysis of themes and recommendations within this data set to evaluate the critique that reviews are insufficiently systemic, fail to engage those involved in reviewed cases and in their repetitive conclusions demonstrate that lessons are not being learned.

scholarly journals Reviewer Acknowledgements for Vol. 5, No. 2, June 2017

2017 ◽  
Vol 5 (2) ◽  
pp. 204
Author(s):  
Richard Williams
Keyword(s):  
Agricultural Research ◽  
Ohio State University ◽  
Research Centre ◽  
State University ◽  
Clemson University ◽  
Agricultural Research Council ◽  
University Of Wisconsin ◽  
National University ◽  
The Ohio State University

Journal of Agricultural Studies would like to acknowledge the following reviewers for their assistance with peer review of manuscripts for this issue. Many authors, regardless of whether JAS publishes their work, appreciate the helpful feedback provided by the reviewers. Their comments and suggestions were of great help to the authors in improving the quality of their papers. Each of the reviewers listed below returned at least one review for this issueReviewers for Volume 5, Number 2 Abhishek A. Cukkemane, Bijasu Agri Research Laboratory LLP, IndiaAshit Kumar Paul, Patuakhali Science and Technology University, BangladeshChenlin Hu, The Ohio State University, USA,Eliana Mariela Werbin, National University of Cordoba, ArgentinianErnest Baafi, CSIR-Crops Research Institute, GhanaGerardo Ojeda , Universidad Nacional de Colombia, ColombiaGulzar Ahmad Nayik, SLIET Punjab, IndiaJiban Shrestha, Nepal Agricultural Research Council, NepalMing-Chi Wei, Department and Graduate Institute of Pharmacology, TaiwanReham Ibrahim Abo-Shnaf, Agricultural Research Center, EgyptSahar Bahmani, University of Wisconsin at Parkside, USASait Engindeniz, Ege University Faculty of Agriculture, TurkeySelmi Houc, University of Jandouba, TunisiaSoto Caro Ariel Reinaldo, Universidad de Concepción, ChileZakaria Fouad Abdallah, National Research Centre, EgyptZhao Chen, Clemson University, US Richard Williams,EditorJournal of Agricultural Studies-------------------------------------------Macrothink Institute5348 Vegas Dr.#825Las Vegas, Nevada 89108United StatesPhone: 1-702-953-1852 ext.521Fax: 1-702-420-2900Email: [email protected]: http://jas.macrothink.org

scholarly journals UNA VISIÓN SOBRE LA CALIDAD DE LA ATENCIÓN A LAS PERSONAS CON DISCAPACIDAD EN LA UNED.

2015 ◽  
Vol 6 (1) ◽  
pp. 269-288
Author(s):  
Adrián Solano-Castro ◽  
Jorge Zeledón-Solano
Keyword(s):  
Distance Education ◽  
Costa Rica ◽  
Special Needs ◽  
Present Article ◽  
People With Disabilities ◽  
Quality Of Education ◽  
State University ◽  
Descriptive Research ◽  
Management Quality

Este artículo trata sobre la capacitación del personal docente de la Universidad Estatal a Distancia de Costa Rica en la atención de personas con discapacidad. Esta investigación se basa en una encuesta de carácter descriptivo y su objetivo es diagnosticar la actitud y la experiencia de los profesores y las profesoras de la UNED con relación a la población estudiantil que presenta alguna discapacidad. Se concluye que para lograr una atención de calidad se debe incrementar la especialización de los profesores y las profesoras en la atención a estudiantes con discapacidad.AbstractThe present article deals with training to professors at Distance State University of Costa Rica in the topic of adequate attention to people with special needs. A descriptive research was carried out. The objective of the research was to diagnose UNED professors’ attitude as well as experience related to students with any kind of impairment. It was concluded that in order to give quality attention, it is necessary to increase the expertise of professors when it comes to deal with students with disabilities.Keywords: Management, Quality of education, people with disabilities, training, distance education

scholarly journals Writing a project proposal: addendum to development of diabetes register series

2019 ◽  
Vol 7 (1) ◽  
pp. 377
Author(s):  
Ezekiel U. Nwose
Keyword(s):  
Quality Of Service ◽  
Healthcare System ◽  
Healthcare Service ◽  
Income Country ◽  
Service Improvement ◽  
Service Needs ◽  
Project Proposal ◽  
Diabetes Register

The summary of the series on development of diabetes register in low-mid income country indicated that there is capacity for diabetes services in every hospital, but quality of service needs to improve at all tiers of the healthcare system. The “need to develop proposal for healthcare service improvement” was highlighted.

scholarly journals Reviewer Acknowledgements

2020 ◽  
Vol 7 (6) ◽  
pp. 108
Author(s):  
Nikki Gibbs
Keyword(s):  
Applied Economics ◽  
State University ◽  
Risk Manager ◽  
Romanian Academy ◽  
International University ◽  
Texas Tech University ◽  
Alliant International University ◽  
Academy Of Sciences

Applied Economics and Finance (AEF) would like to acknowledge the following reviewers for their assistance with peer review of manuscripts for this issue. Many authors, regardless of whether AEF publishes their work, appreciate the helpful feedback provided by the reviewers. Their comments and suggestions were of great help to the authors in improving the quality of their papers. Each of the reviewers listed below returned at least one review for this issue.Reviewers for Volume 7, Number 6 Abootaleb Shirvani, Texas Tech University, USAAndrey Kudryavtsev, The Max Stern Yezreel Valley Academic College, IsraelDilshodjon Rakhmonov, Tashkent State University of Economics, UzbekistanDjebali Nesrine, University of Jendouba, TunisiaHichem Maraghni, University of Taibah, TunisiaIulia Lupu, Victor Slavescu” Centre for Financial and Monetary Research, Romanian Academy, RomaniaMarco Muscettola, Independent Researcher-Credit Risk Manager, ItalyOlena Sokolovska, St. Petersburg State University, UkraineOltiana Muharremi Pelari, Stonehill College in Ma, USARajeev Rana, APB Govt. P.G. College, IndiaRamona Orastean, Lucian Blaga University of Sibiu, RomaniaRichard Nguyen, Alliant International University, USAShahram Fattahi, Razi University, IranSteven V. Cates, Purdue University-Global, USASzabolcs Blazsek, Universidad Francisco Marroquín, GuatemalaVictoria Cociug, Academy of Sciences of Moldova, Moldova      Nikki GibbsEditorial AssistantOn behalf of,The Editorial Board of Applied Economics and FinanceRedfame Publishing9450 SW Gemini Dr. #99416Beaverton, OR 97008, USAURL: http://aef.redfame.com

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