Studying Continual Service Improvement and Monitoring the Quality of ITSM

2019 ◽  
pp. 193-206 ◽  
Author(s):  
Sanna Heikkinen ◽  
Marko Jäntti
Keyword(s):  
Service Improvement

Technical services and user service improvement

2006 ◽  
Vol 27 (6/7) ◽  
pp. 505-514 ◽  
Author(s):  
Jie Huang ◽  
Katherine Wong
Keyword(s):  
Point Of View ◽  
Service Improvement ◽  
Key Factors ◽  
Content Type ◽  
University Of Oklahoma ◽  
Online Catalog ◽  
Efficient Processing ◽  
The University ◽  
Technical Services

PurposeFrom the cataloging librarians' point of view, this paper aims to present how technical services, especially the cataloging department, can play important roles in the improvement of user services.Design/methodology/approachThe paper examines the practices of the University of Oklahoma Libraries.FindingsThe paper identifies several aspects in which technical services can enhance the quality of user services, especially in the cataloging department. A library's online catalog becomes the first point of access to the library's information resources. Its quality can be improved and enriched in many ways to raise users’ satisfaction. Aside from the improvement in technical aspects, efforts should also be made to promote collaboration between technical and public services so as to ensure efficient processing of materials and to meet the needs of library users.Originality/valueThe value of the paper is in showing that the quality of an online catalog and the cooperation between public and technical services are two of the key factors in achieving high quality of user services.

scholarly journals On self-neglect and safeguarding adult reviews: diminishing returns or adding value?

2017 ◽  
Vol 19 (2) ◽  
pp. 53-66 ◽  
Author(s):  
Michael Preston-Shoot
Keyword(s):  
Thematic Analysis ◽  
Annual Reports ◽  
National Database ◽  
Service Improvement ◽  
Policy And Practice ◽  
Data Set ◽  
Content Type ◽  
Core Data ◽  
The Core

Purpose The purpose of this paper is twofold: first, to update the core data set of self-neglect serious case reviews (SCRs) and safeguarding adult reviews (SARs), and accompanying thematic analysis; second, to respond to the critique in the Wood Report of SCRs commissioned by Local Safeguarding Children Boards (LSCBs) by exploring the degree to which the reviews scrutinised here can transform and improve the quality of adult safeguarding practice. Design/methodology/approach Further published reviews are added to the core data set from the websites of Safeguarding Adults Boards (SABs) and from contacts with SAB independent chairs and business managers. Thematic analysis is updated using the four domains employed previously. The findings are then further used to respond to the critique in the Wood Report of SCRs commissioned by LSCBs, with implications discussed for Safeguarding Adult Boards. Findings Thematic analysis within and recommendations from reviews have tended to focus on the micro context, namely, what takes place between individual practitioners, their teams and adults who self-neglect. This level of analysis enables an understanding of local geography. However, there are other wider systems that impact on and influence this work. If review findings and recommendations are to fully answer the question “why”, systemic analysis should appreciate the influence of national geography. Review findings and recommendations may also be used to contest the critique of reviews, namely, that they fail to engage practitioners, are insufficiently systemic and of variable quality, and generate repetitive findings from which lessons are not learned. Research limitations/implications There is still no national database of reviews commissioned by SABs so the data set reported here might be incomplete. The Care Act 2014 does not require publication of reports but only a summary of findings and recommendations in SAB annual reports. This makes learning for service improvement challenging. Reading the reviews reported here against the strands in the critique of SCRs enables conclusions to be reached about their potential to transform adult safeguarding policy and practice. Practical implications Answering the question “why” is a significant challenge for SARs. Different approaches have been recommended, some rooted in systems theory. The critique of SCRs challenges those now engaged in SARs to reflect on how transformational change can be achieved to improve the quality of adult safeguarding policy and practice. Originality/value The paper extends the thematic analysis of available reviews that focus on work with adults who self-neglect, further building on the evidence base for practice. The paper also contributes new perspectives to the process of conducting SARs by using the analysis of themes and recommendations within this data set to evaluate the critique that reviews are insufficiently systemic, fail to engage those involved in reviewed cases and in their repetitive conclusions demonstrate that lessons are not being learned.

scholarly journals Writing a project proposal: addendum to development of diabetes register series

2019 ◽  
Vol 7 (1) ◽  
pp. 377
Author(s):  
Ezekiel U. Nwose
Keyword(s):  
Quality Of Service ◽  
Healthcare System ◽  
Healthcare Service ◽  
Income Country ◽  
Service Improvement ◽  
Service Needs ◽  
Project Proposal ◽  
Diabetes Register

The summary of the series on development of diabetes register in low-mid income country indicated that there is capacity for diabetes services in every hospital, but quality of service needs to improve at all tiers of the healthcare system. The “need to develop proposal for healthcare service improvement” was highlighted.

scholarly journals A Secure Optimization Algorithm for Quality-of-Service Improvement in Hybrid Wireless Networks

2021 ◽  
Vol 3 (1) ◽  
pp. 1-10
Author(s):  
Smys S ◽  
Wang Haoxiang
Keyword(s):  
Wireless Networks ◽  
Quality Of Service ◽  
Optimization Algorithm ◽  
Communication Systems ◽  
Data Transfer ◽  
Mesh Networks ◽  
Service Improvement ◽  
Complex Data ◽  
Hybrid Wireless Networks

Various industrial, scientific and commercial processes involve wireless mesh networks in the recent days. These technologies improve communication technology to a large extent which has led to an increase in utilization of these systems in various fields. In application with intense and complex data flow, improving the quality of service (QoS) has been a challenge and a focus of research leading to more advanced wireless communication systems. This paper provides a novel optimization algorithm for improving the QoS in hybrid wireless networks while preventing malware and routing attacks. The concept of QoS and hybrid wireless networks are examined at the initial stage. Further, the algorithm for optimizing the service quality in the network is proposed accordingly. The ability of data transfer is benefited by data packets in this algorithm. Load distribution is performed such that overcrowding is prevented and information routing is done efficiently though the nodes. Delay or routing is created and control messages are sent for withholding data when certain nodes are overcrowded. This reduces the delay created by overcrowding by 50% while maintaining the permittivity.

Collaborating across health and social care: joint funding an adult protection Coordinator post in Caerphilly, UK

2015 ◽  
Vol 17 (2) ◽  
pp. 139-147
Author(s):  
Andrea Giordano ◽  
Alison Neville
Keyword(s):  
Social Services ◽  
Social Care ◽  
Service Improvement ◽  
Health Board ◽  
Content Type ◽  
Health And Social Care ◽  
Abuse And Neglect ◽  
Vulnerable Adults ◽  
Adult Protection

Purpose – The purpose of the paper is to improve the consistency and quality of the response to vulnerable adults who experience abuse and neglect within NHS, independent healthcare and social care settings is noted by practitioners, agencies and patients. Health and social care policy frameworks promote principles of service improvement and consistency, along with a focus on outcomes and resource effectiveness and interagency collaboration. The Protection of Vulnerable Adults (POVA) coordinator role carries the responsibility of coordinating a response to individual referrals of abuse and neglect as described as part of the Designated Lead Manager role in the Wales Interim POVA Policy and Procedures for the POVA from abuse (Wales Adult Protection Coordinators Group, 2013). Design/methodology/approach – This paper will explore the benefits realised through a registered nurse being seconded from the Aneurin Bevan University Health Board into a newly created joint adult protection Health Coordinator post within the Caerphilly County Borough Council social services department POVA team. Findings – This is the first example of such partnership working in adult protection in Wales and has provided a number of benefits in relation to: providing adult protection advice; coordinating the response to referrals of vulnerable adult abuse and neglect within health and social care settings; carrying out or buddying others to complete adult protection investigations; facilitating the two day non-criminal POVA investigation training course and, awareness raising within the local Health Board. The development of a student nurse placement in the social services POVA team cements the multiagency collaborative approach that this development sought to achieve. Originality/value – The need to improve the consistency and quality of the response to vulnerable adults who experience abuse and neglect within NHS, independent healthcare and social care settings is noted by practitioners, agencies and patients.

Privacy Preserving Framework to Support Mobile Government Services

2016 ◽  
Vol 11 (3) ◽  
pp. 65-78 ◽  
Author(s):  
Muder Almiani ◽  
Abdul Razaque ◽  
Ayman Al Dmour
Keyword(s):  
Mathematical Formulation ◽  
Information Provision ◽  
Privacy Preserving ◽  
Service Improvement ◽  
Cellular Phones ◽  
Security Threats ◽  
Mobile Cellular ◽  
Efficient Information ◽  
The Government

With dramatic increase in the mobile technology, the mobile cellular phones have played a significant role in the several fields particularly, education, military, business and health. The deployment of mobile phone in the Government has been of high interest of research community to improve fundamental functions, efficient information provision and augmenting the quality of service QoS provisioning. A lot of research is conducted for service improvement in Mobile Government(M-Government), but there is marginal research is available for security particularly privacy preserving of M-Government. In this paper, the authors propose privacy preserving framework for M-Government to secure an administration interface to avoid possible security threats. The proposed framework is verified using mathematical formulation. Furthermore, the proposed framework is tested using Java Platform. The experimental results confirm the reliability, efficiency and QoS provision of the privacy preserving framework.

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