THEORETICAL FOUNDATIONS OF USING INFORMATION AND COMMUNICATION TECHNOLOGIES IN PUBLIC ADMINISTRATION DECISION-MAKING PROCESSES

The purpose of this article is to substantiate the theoretical foundations of using information and communication technologies (hereinafter – ICT) in public administration decision-making processes using the framework of categories and concepts proposed by New Public Management, Joined-up government, Public Value Рaradigm, Actor Network Theory and Socio-Technical Systems. The research task is to comprehensively consider the methods, approaches and foundations of using ICT in public administration through these theories. General scientific methods (analysis and synthesis, deduction and induction) as well as the comparative-historical method have been used. Such an approach allows to generalize and comprehend the role and impact of ICT in public administration within the framework of different theories and to offer an empirical application of the developed concepts. Correlation of the considered concepts' theoretical principles with the criteria for public services delivery, the role of citizens, approaches to measuring the performance of public servants makes it possible to conclude the information about the attitudes and requirements for innovations in public administration from the perspective of each of the theories. It can contribute to further study of the ICT's impact on the public administration decision-making processes, predicting the transformational impact of e-governance and theoretical advances empirical application by both public servants and those who hold political positions.

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E-Governance and Natural Hazards in Mozambique

Advances in Electronic Government, Digital Divide, and Regional Development - Emerging Issues and Prospects in African E-Government ◽

10.4018/978-1-4666-6296-4.ch016 ◽

2015 ◽

pp. 253-268 ◽

Cited By ~ 1

Author(s):

Avelino Mondlane ◽

Karin Hasson ◽

Oliver Popov

Keyword(s):

Decision Making ◽

Strategic Planning ◽

Information And Communication Technologies ◽

Local Governments ◽

Best Practice ◽

Good Governance ◽

Communication Technologies ◽

Information And Communication ◽

Decision Making Processes ◽

The Impact

Strategic planning is a decisive process toward sustainable development for any organization. Mozambique has developed many tools toward good governance, among which Poverty Alleviation Strategy Paper (PARPA) is an umbrella. PARPA includes different key decisive segments of society, particularly the Information and Communication Technologies (ICTs) as the pool for development. This chapter investigates to what extent e-Governance, particularly the development of strategies based on ICTs, can contribute to minimize the impact of floods at local governments by addressing best practice and decision-making process. The authors address backcasting methodology as an approach to consider in a participatory strategic planning for long-term decision-making processes. They use Chókwe District as a showcase where e-governance has an impact in mitigating and preventing the impact of floods.

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Citizen Participation in Public Administration

Handbook of Research on Global Challenges for Improving Public Services and Government Operations - Advances in Public Policy and Administration ◽

10.4018/978-1-7998-4978-0.ch005 ◽

2021 ◽

pp. 72-93

Author(s):

Veronika Linhartova

Keyword(s):

Public Sector ◽

Public Goods ◽

Public Administration ◽

Information And Communication Technologies ◽

Citizen Participation ◽

Communication Technologies ◽

Goods And Services ◽

New Concepts ◽

Information And Communication ◽

Decision Making Processes

The aim of the chapter is to evaluate the citizens involvement in contemporary public administration, especially in the Czech Republic. New concepts of governance and management of public sector organizations enable providing new or improved public goods and services that better meet consumer´s needs. These concepts also represent reformed or new approaches to governance with increased citizen participation. Public administration responds to dynamic changes in information and communication technologies and their maturity and uses them in the framework of e-government. Thanks to the implementation of e-government, citizens have become more knowledgeable, able to participate in decision-making processes, thus automatically becoming co-producers of public goods or services. This approach to public good and service delivery describes modern public sector management theories as co-creation. Although co-creation is an entirely new concept in some countries, various forms of public participation are becoming increasingly important worldwide and can be expected to continue in the future.

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Regulatory and legal basis of electronic governance for modernization of administrative processes in public authorities of Ukraine

Public administration and local government ◽

10.33287/102018 ◽

2020 ◽

Vol 45 (2) ◽

pp. 45-56

Author(s):

Oleksandr Mazur

Keyword(s):

Decision Making ◽

Information Systems ◽

Public Administration ◽

Information And Communication Technologies ◽

Citizen Participation ◽

Communication Technologies ◽

Mobile Internet ◽

Management Decision ◽

Task Definition ◽

Information And Communication

In the article, we understand the term «administrative process» as the statutory procedure for public administration. The author considers the legal framework for introducing e-governance according to modernizing the activities of public administration, which are the main stages of administrative processes. The author believes the implementation of information and communication technologies is an important area for achieving greater efficiency of public administration. The purpose of the article is to conduct a retrospective review and systematization of regulatory and legal support of Ukraine on the implementation of e-governance aimed at modernizing the administrative processes taking place in public administration. The author examines the regulations on informatization, e-governance and digital transformation in terms of the main stages of administrative processes, namely: task definition; preparation for management decisions; decision making; bringing it to the recipients and organization of execution; control over the implementation of the decisions. The author concludes that since the proclamation of Ukraine’s independence in 1991 to the present in regulations on the introduction of information and communication technologies in public administration areas of public policy in the field of informatization and e-governance have significantly changed the administrative processes in public administration bodies. The author states that at the first stages of informatization of public administration in regulatory and legal support the greatest attention in the introduction of information and communication technologies was paid to the main stages of administrative processes. According to the author, the basic principles of information society development in Ukraine, with their focus on citizen participation in governance, have influenced all the main stages of administrative processes. To support, the author systematizes the main stages of information systems used in public administration, namely: information systems for statistical presentation of information are introduced for the stage of «task definition»; information-analytical systems are introduced for the stages «preparation for management decision-making» and «decision-making»; for the stages of «bringing it to the addressees of the decision», «organization of execution» and «control of execution of decisions» electronic document management systems are introduced. In the course of the analysis, the author finds out that the activities of public administration bodies such as «disclosure and access to public information» and «public services providing» in which administrative processes take place have become important. According to the author, the active phase of rule-making support of e-governance shows that the main focus is on providing administrative services in electronic form through web portals and mobile Internet services.

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BIOME-NETWORKS: INFORMATION AND COMMUNICATION FOR SOCIOPOLITICAL ACTION IN ECO-REGIONS

Ambiente & sociedade ◽

10.1590/1809-4422asoc20140004v1932016 ◽

2016 ◽

Vol 19 (3) ◽

pp. 231-248 ◽

Cited By ~ 3

Author(s):

SONIA AGUIAR ◽

IARGO DE SOUZA SANTOS ◽

NAYARA ARÊDES ◽

SÓSTINA SILVA

Keyword(s):

Decision Making ◽

Information And Communication Technologies ◽

Comparative Research ◽

Communication Technologies ◽

Organizational Structures ◽

The Internet ◽

Digital Environment ◽

Strategic Actions ◽

Information And Communication ◽

Decision Making Processes

Abstract Since ECO-92, environmental organizations and social movements have been networking with the support of information and communication technologies, in order to strengthen their capacity to influence decision-making processes relating to the causes they fight for. Some of these networks have been organized around the six Brazilian official biomes and have been incorporating the resources available on the Internet to achieve greater public visibility, capillarity and communicative effectiveness on their strategic actions. However, not all of them have been able to remain updated, active and visible in the increasingly dynamic digital environment, despite its informational and political legacy. This paper presents a synthesis of a comparative research among the here called "biome-networks", based on data collection on its organizational structures and its informational and communicative resources used to achieve its strategic aims related to the eco-regions in which they operate.

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Participation Sphere

10.4018/978-1-6684-3706-3.ch019 ◽

2022 ◽

pp. 363-386

Author(s):

Carlos Quental ◽

Luis Borges Gouveia

Keyword(s):

Decision Making ◽

Social Media ◽

Information And Communication Technologies ◽

Trade Unions ◽

Communication Technologies ◽

The Internet ◽

Communication Model ◽

Information And Communication ◽

Decision Making Processes ◽

National Federation

In the context of Portuguese teacher unions, the adoption of information and communication technologies is nowadays a reality. This chapter presents a brief analysis of e-participation and e-democracy, proposes a conceptual communication model for digital mediation on teachers' trade unions, and addresses an initiative carried out by the most representative teacher's union of Portugal. This proposal is based on social media principles, designed to gather teachers and unions in a shared deliberative space. The Liberopinion platform enables effective participation in formal and informal decision-making processes via the Internet, with full integration into any Website. It is improved to support Participatory budgeting. The actors were chosen from the National Federation of Teachers due to its representativeness regarding associate teachers and provide an opportunity to assess the platform potential to support participation in a union context.

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Participation Sphere

Handbook of Research on Civic Engagement and Social Change in Contemporary Society - Advances in Human and Social Aspects of Technology ◽

10.4018/978-1-5225-4197-4.ch002 ◽

2018 ◽

pp. 16-39

Author(s):

Carlos Quental ◽

Luis Borges Gouveia

Keyword(s):

Decision Making ◽

Social Media ◽

Information And Communication Technologies ◽

Trade Unions ◽

Communication Technologies ◽

The Internet ◽

Communication Model ◽

Information And Communication ◽

Decision Making Processes ◽

National Federation

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Fields of insecurity: Responding to flows of information

Experiences in Researching Conflict and Violence ◽

10.1332/policypress/9781447337683.003.0012 ◽

2018 ◽

Author(s):

Meike de Goede ◽

Inge Ligtvoet

Keyword(s):

Decision Making ◽

Information And Communication Technologies ◽

Communication Technologies ◽

Lack Of Information ◽

Information And Communication ◽

Decision Making Processes ◽

Congo Brazzaville ◽

The Impact ◽

Emotional Level ◽

Inform Decision Making

This chapter focuses on the impact of flows of information through information and communication technologies (ICTs) on the decision-making processes for researchers working in instable, volatile regions. Drawing on the authors’ experiences in Nigeria and Congo-Brazzaville, the paper argues that while ICTs have become important tools for research, they also create new dilemmas for the researcher. These dilemmas emerge from the interface between us as researchers, and constant flows of information about insecurity in our fields that reach us via social media. Paradoxically, in an information rich world, a lack of information can also create such dilemmas. Flows of information – or the lack thereof – are not only data, but also affect us on an emotional level. As such new subjective fields of insecurity emerge for the researcher that produce emotional responses such as anger or disorientation, and that in turn inform decision-making processes, such as an inclination for deeper engagement, or to disengage.

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Benefits of Industry 4.0 for Logistics and Decision-making of Managers

LOGI – Scientific Journal on Transport and Logistics ◽

10.2478/logi-2019-0013 ◽

2019 ◽

Vol 10 (2) ◽

pp. 33-41

Author(s):

Gabriel Koman ◽

Milan Kubina ◽

Oliver Bubelíny ◽

Marie Gabryšová

Keyword(s):

Decision Making ◽

Information And Communication Technologies ◽

Industry 4.0 ◽

Business Processes ◽

New Technologies ◽

Communication Technologies ◽

Information Value ◽

Business Operations ◽

Information And Communication ◽

Decision Making Processes

Abstract The article discusses the benefits of the implementation of the Industry 4.0, focusing on the logistics management and decision-making of business managers. The obtained data and conclusions are evaluated qualitatively. Modern technologies have a significant impact on the lives of people and businesses today. This trend is mainly supported by advances in information and communication technologies. ICT technologies are now more accessible and smarter than ever before. This creates new opportunities and opportunities to improve business processes at enterprise level. ICT potential is also an option to generate more data thanks to devices and sensors in Industry 4.0. This data has a potentially important information value for the pony, especially in the decision-making process. The Industry 4.0 has been able to digitize the enterprise through several new technologies and their interconnection. Following the results obtained from this research study, it can be concluded that, based on acquired information through such a digital concept, Industry 4.0 can improve logistics and decision-making processes, and ultimately, the overall performance and prosperity of the enterprise. The Industry 4.0 is now creating an opportunity for businesses to digitize business operations at all levels of management.

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To the comparative analysis of the digitalization process of state administration in Russia and other countries

Russian Economic Journal ◽

10.33983/0130-9757-2020-5-75-117 ◽

2020 ◽

pp. 75-117

Author(s):

A.N. Shvetsov

Keyword(s):

Public Administration ◽

Information And Communication Technologies ◽

Large Scale ◽

Communication Technologies ◽

Developed Countries ◽

Electronic Government ◽

Digital Government ◽

Information And Communication ◽

The Developed Countries ◽

Comprehensive Programs

The article compares the processes of dissemination of modern information and communication technologies in government bodies in Russia and abroad. It is stated that Russia began the transition to «electronic government» later than the developed countries, in which this process was launched within the framework of large-scale and comprehensive programs for reforming public administration in the 1980s and 1990s. However, to date, there is an alignment in the pace and content of digitalization tasks. At a new stage in this process, the concept of «electronic government» under the influence of such newest phenomena of the emerging information society as methods of analysis of «big data», «artificial intelligence», «Internet of things», «blockchain» is being transformed into the category of «digital government». Achievements and prospects of public administration digitalization are considered on the example of countries with the highest ratings — Denmark, Australia, Republic of Korea, Great Britain, USA and Russia.

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Effectiveness of Physical Academic Libraries in a Digitally-Evolved World

10.31229/osf.io/dsx9m ◽

2020 ◽

Author(s):

Doris Emetarom Aduba ◽

Victoria O. Odegwo ◽

Obiora Kingsley Udem

Keyword(s):

Information And Communication Technologies ◽

Academic Libraries ◽

Physical Space ◽

Communication Technologies ◽

Global Environment ◽

Digital World ◽

Services Delivery ◽

Global Space ◽

Information And Communication ◽

Desk Research

This paper aims at establishing the effectiveness of physical academic libraries in a digitally-evolved world. It tends to explore the priorities of academic libraries in line with the changing global environment. Data was gathered through desk research and content analysis approach. Data generated from analysis of literature were augmented by brainstorming and interaction with professional colleagues from different academic libraries within the south-east geo-political zone of Nigeria. The paper described the physical library and nature of academic libraries with reference to the digital world, explain the attributes of the digitally-evolved world and need for transforming physical academic libraries in line with changing global space, highlight the constraints to the effectiveness of academic libraries in a digital world, discuss the keys to effective services delivery in physical academic libraries as it relates to the digital world and outline the prospects for the physical academic libraries in a digital world. The implications for librarians in the digital world were described. The paper concludes that most libraries are still at the analogue stage and that despite the overwhelming influence of Information and Communication Technologies (ICTs) on the services provided by libraries, the physical space of the academics libraries is still relevant.

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