scholarly journals Regulatory and legal basis of electronic governance for modernization of administrative processes in public authorities of Ukraine

2020 ◽  
Vol 45 (2) ◽  
pp. 45-56
Author(s):  
Oleksandr Mazur
Keyword(s):  
Decision Making ◽  
Information Systems ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Citizen Participation ◽  
Communication Technologies ◽  
Mobile Internet ◽  
Management Decision ◽  
Task Definition ◽  
Information And Communication

In the article, we understand the term «administrative process» as the statutory procedure for public administration. The author considers the legal framework for introducing e-governance according to modernizing the activities of public administration, which are the main stages of administrative processes. The author believes the implementation of information and communication technologies is an important area for achieving greater efficiency of public administration. The purpose of the article is to conduct a retrospective review and systematization of regulatory and legal support of Ukraine on the implementation of e-governance aimed at modernizing the administrative processes taking place in public administration. The author examines the regulations on informatization, e-governance and digital transformation in terms of the main stages of administrative processes, namely: task definition; preparation for management decisions; decision making; bringing it to the recipients and organization of execution; control over the implementation of the decisions. The author concludes that since the proclamation of Ukraine’s independence in 1991 to the present in regulations on the introduction of information and communication technologies in public administration areas of public policy in the field of informatization and e-governance have significantly changed the administrative processes in public administration bodies. The author states that at the first stages of informatization of public administration in regulatory and legal support the greatest attention in the introduction of information and communication technologies was paid to the main stages of administrative processes. According to the author, the basic principles of information society development in Ukraine, with their focus on citizen participation in governance, have influenced all the main stages of administrative processes. To support, the author systematizes the main stages of information systems used in public administration, namely: information systems for statistical presentation of information are introduced for the stage of «task definition»; information-analytical systems are introduced for the stages «preparation for management decision-making» and «decision-making»; for the stages of «bringing it to the addressees of the decision», «organization of execution» and «control of execution of decisions» electronic document management systems are introduced. In the course of the analysis, the author finds out that the activities of public administration bodies such as «disclosure and access to public information» and «public services providing» in which administrative processes take place have become important. According to the author, the active phase of rule-making support of e-governance shows that the main focus is on providing administrative services in electronic form through web portals and mobile Internet services.

Citizen Participation in Public Administration

2021 ◽  
pp. 72-93
Author(s):  
Veronika Linhartova
Keyword(s):  
Public Sector ◽  
Public Goods ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Citizen Participation ◽  
Communication Technologies ◽  
Goods And Services ◽  
New Concepts ◽  
Information And Communication ◽  
Decision Making Processes

The aim of the chapter is to evaluate the citizens involvement in contemporary public administration, especially in the Czech Republic. New concepts of governance and management of public sector organizations enable providing new or improved public goods and services that better meet consumer´s needs. These concepts also represent reformed or new approaches to governance with increased citizen participation. Public administration responds to dynamic changes in information and communication technologies and their maturity and uses them in the framework of e-government. Thanks to the implementation of e-government, citizens have become more knowledgeable, able to participate in decision-making processes, thus automatically becoming co-producers of public goods or services. This approach to public good and service delivery describes modern public sector management theories as co-creation. Although co-creation is an entirely new concept in some countries, various forms of public participation are becoming increasingly important worldwide and can be expected to continue in the future.

scholarly journals THEORETICAL FOUNDATIONS OF USING INFORMATION AND COMMUNICATION TECHNOLOGIES IN PUBLIC ADMINISTRATION DECISION-MAKING PROCESSES

10.23856/4618 ◽  
2021 ◽  
Vol 46 (3) ◽  
pp. 135-146
Author(s):  
Olha Buhai
Keyword(s):  
Decision Making ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Public Servants ◽  
Empirical Application ◽  
Services Delivery ◽  
Information And Communication ◽  
Decision Making Processes ◽  
Theoretical Foundations

The purpose of this article is to substantiate the theoretical foundations of using information and communication technologies (hereinafter – ICT) in public administration decision-making processes using the framework of categories and concepts proposed by New Public Management, Joined-up government, Public Value Рaradigm, Actor Network Theory and Socio-Technical Systems. The research task is to comprehensively consider the methods, approaches and foundations of using ICT in public administration through these theories. General scientific methods (analysis and synthesis, deduction and induction) as well as the comparative-historical method have been used. Such an approach allows to generalize and comprehend the role and impact of ICT in public administration within the framework of different theories and to offer an empirical application of the developed concepts. Correlation of the considered concepts' theoretical principles with the criteria for public services delivery, the role of citizens, approaches to measuring the performance of public servants makes it possible to conclude the information about the attitudes and requirements for innovations in public administration from the perspective of each of the theories. It can contribute to further study of the ICT's impact on the public administration decision-making processes, predicting the transformational impact of e-governance and theoretical advances empirical application by both public servants and those who hold political positions.

E-Participation and Canadian Parliamentarians

2011 ◽  
pp. 1547-1554
Author(s):  
Mary Francoli
Keyword(s):  
Decision Making ◽  
Information And Communication Technologies ◽  
Citizen Participation ◽  
Prime Minister ◽  
Communication Technologies ◽  
Bill Clinton ◽  
American People ◽  
Tony Blair ◽  
Red Tape ◽  
Information And Communication

During the last decade, the public policies of many countries have emphasized the need for greater citizen participation in decision-making, and governments have been adopting e-government strategies as a means of not only improving service delivery, but also engaging society and revitalizing democracy. Indeed, many political leaders have been advancing the democratic potential of information and communication technologies (ICTs). British Prime Minister Tony Blair, for example, has stated: “I believe that the information society can revitalize our democracy...innovative electronic media is pioneering new ways of involving people of all ages and backgrounds in citizenship through new Internet and digital technology ... that can only strengthen democracy” (Hansard Society, 2004). Similarly, former United States President Bill Clinton stated that ICTs would “give the American people the Information Age that they deserve—to cut red tape, improve the responsiveness of government toward citizens, and expand opportunities for democratic participation” (Prins, 2001, p. 79). In Canada, former Prime Minister Paul Martin also argued, along the same vein, that people need to be brought into the decision-making process if the country is to have the kind of future that it needs, indicating that ICTs are a useful means of achieving this goal (Speech to the 2003 Crossing Boundaries Conference, Ottawa Canada).

scholarly journals Analysis of Questionnaire Results in the Use of BP and ND in Public Administration

2014 ◽  
Vol 16 (1) ◽  
pp. 97-104
Author(s):  
Larisa Survilo ◽  
Ilze Buksa ◽  
Andrejs Gaidukovs ◽  
Vira Shendryk
Keyword(s):  
Information Systems ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Business Processes ◽  
Communication Technologies ◽  
Current View ◽  
Normative Documents ◽  
Information And Communication ◽  
Effective Use

Abstract The goal of effective public administration is to provide qualitative services to citizens. Due to the increasing use of information and communication technologies (ICT), e-government is one of the possible solutions in achieving this goal. This solution includes a good understanding and management of the existing business processes, the use of normative documents and the effective use of information systems in public administration. To get the current view of all mentioned necessary components, the questionnaire was made. This paper is devoted to the analysis of questionnaire results. As a result of the analysis, hypotheses for further study are set.

scholarly journals FOREIGN EXPERIENCE OF ADMINISTRATIVE AND LEGAL SUPPORT OF ELECTRONIC GOVERNANCE AND ITS IMPLEMENTATION IN UKRAINE

2020 ◽  
pp. 178-192
Author(s):  
Д. С. Лунін
Keyword(s):  
Public Administration ◽  
Information And Communication Technologies ◽  
Citizen Participation ◽  
National Development ◽  
Communication Technologies ◽  
Well Being ◽  
Political Life ◽  
Foreign Countries ◽  
Wide Range ◽  
Information And Communication

The relevance of the article is that effective e-government can provide a wide range of benefits for government and governmental organizations, businesses and citizens, including increasing their efficiency by reducing costs, increasing transparency and increasing citizen participation in political life. Information and communication technologies are widely used by government agencies, but “e-government” and “e-government” involve much more than simply using electronic, digital tools, namely rethinking the mechanisms of government, its structures and processes, behavior change, relationships between participants in e-processes. governance. Properly implemented e-government allows citizens, businesses and organizations to communicate with the government more easily, quickly and at a lower cost. The purpose of the article is to study the experience of foreign countries of administrative and legal support for the formation and development of e-government and the possibilities and feasibility of its implementation in Ukraine. The article examines the experience of some foreign countries in administrative and legal support for the formation and development of e-government. Approaches to holistic and systemic thinking are described. The success of digital governance has been found to be the coherence of institutions, organizations, people, technology, data and resources to support desired change both in the public sector and beyond in order to create social values and improve the well-being of the population. It is proved that the experience of foreign countries can be useful for the development of e-government in Ukraine. It is determined that the lack of training of public administration employees for the introduction of e-government is noticeable. The digital transformation of government and its units consists not only of the ability to use information and communication technologies. The essence, first of all, is the transformation of public administration as part of the vision and strategy of national development of the country as a whole. Capacity building for the transition to e-government is fundamental.

E-Participation and Canadian Parliamentarians

2011 ◽  
pp. 697-702 ◽  
Author(s):  
M. Francoli
Keyword(s):  
Decision Making ◽  
Information And Communication Technologies ◽  
Citizen Participation ◽  
Prime Minister ◽  
Communication Technologies ◽  
Bill Clinton ◽  
American People ◽  
Tony Blair ◽  
Red Tape ◽  
Information And Communication

During the last decade, the public policies of many countries have emphasized the need for greater citizen participation in decision-making, and governments have been adopting e-government strategies as a means of not only improving service delivery, but also engaging society and revitalizing democracy. Indeed, many political leaders have been advancing the democratic potential of information and communication technologies (ICTs). British Prime Minister Tony Blair, for example, has stated: “I believe that the information society can revitalize our democracy...innovative electronic media is pioneering new ways of involving people of all ages and backgrounds in citizenship through new Internet and digital technology ... that can only strengthen democracy” (Hansard Society, 2004). Similarly, former United States President Bill Clinton stated that ICTs would “give the American people the Information Age that they deserve—to cut red tape, improve the responsiveness of government toward citizens, and expand opportunities for democratic participation” (Prins, 2001, p. 79). In Canada, former Prime Minister Paul Martin also argued, along the same vein, that people need to be brought into the decision-making process if the country is to have the kind of future that it needs, indicating that ICTs are a useful means of achieving this goal (Speech to the 2003 Crossing Boundaries Conference, Ottawa Canada).

To the comparative analysis of the digitalization process of state administration in Russia and other countries

2020 ◽  
pp. 75-117
Author(s):  
A.N. Shvetsov
Keyword(s):  
Public Administration ◽  
Information And Communication Technologies ◽  
Large Scale ◽  
Communication Technologies ◽  
Developed Countries ◽  
Electronic Government ◽  
Digital Government ◽  
Information And Communication ◽  
The Developed Countries ◽  
Comprehensive Programs

The article compares the processes of dissemination of modern information and communication technologies in government bodies in Russia and abroad. It is stated that Russia began the transition to «electronic government» later than the developed countries, in which this process was launched within the framework of large-scale and comprehensive programs for reforming public administration in the 1980s and 1990s. However, to date, there is an alignment in the pace and content of digitalization tasks. At a new stage in this process, the concept of «electronic government» under the influence of such newest phenomena of the emerging information society as methods of analysis of «big data», «artificial intelligence», «Internet of things», «blockchain» is being transformed into the category of «digital government». Achievements and prospects of public administration digitalization are considered on the example of countries with the highest ratings — Denmark, Australia, Republic of Korea, Great Britain, USA and Russia.

THE NEED TO IMPLEMENT AUTOMATION AND INFORMATION SYSTEM IN THE MANAGEMENT OF THE RESTAURANT BUSINESS

2021 ◽  
Vol 2 (64) ◽  
pp. 67-69
Author(s):  
G. Golovko ◽  
M. Borozdin ◽  
Y. Tokar
Keyword(s):  
Information System ◽  
Information Systems ◽  
Strategic Management ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Necessary Condition ◽  
Work Process ◽  
Management Activity ◽  
Nature Of Information ◽  
Information And Communication

This article highlights the need and importance of using an information system in the modern restaurant business. The nature of information systems and the tasks they can perform are presented. The direction of introduction of information and communication technologies and automation in management activity of restaurants is considered. The dependence of the efficiency of the food establishment on the correctly automated work process is determined. It has been proven that the use of information systems is a necessary condition for modern restaurants and contributes to the adoption of strategic management decisions to increase competitiveness and create an appropriate and efficient infrastructure.

The WAVE Platform

2013 ◽  
pp. 267-282
Author(s):  
Deirdre Lee ◽  
Yojana Priya Menda ◽  
Vassilios Peristeras ◽  
David Price
Keyword(s):  
Web 2.0 ◽  
Social Networking ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Information Overload ◽  
Communication Technologies ◽  
Decision Processes ◽  
Community Environment ◽  
Public Debates ◽  
Information And Communication

The growth of Information and Communication Technologies (ICTs) offers governments advanced methods for providing services and governing their constituency. eGovernment research aims to provide the models, technologies, and tools for more effective and efficient public administration systems as well as more participatory decision processes. In particular, eParticipation opens up greater opportunities for consultation and dialogue between government and citizens. Many governments have embraced eParticipation by setting up websites that allow citizens to contribute and have their say on particular issues. Although these sites make use of some of the latest ICT and Web 2.0 technologies, the uptake and sustained usage by citizens is still relatively low. Additionally, when users do participate, there is the issue of how the numerous contributions can be effectively processed and analysed, to avoid the inevitable information overload created by thousands of unstructured comments. The WAVE platform addresses what the authors see as the main barriers to the uptake of eParticipation websites by adopting a holistic and sustained approach of engaging users to participate in public debates. The WAVE platform incorporates argument visualisation, social networking, and Web 2.0 techniques to facilitate users participating in structured visual debates in a community environment.

Promoting Critical Thinking in Virtual Teams

2014 ◽  
pp. 201-215 ◽  
Author(s):  
Helena Heizmann
Keyword(s):  
Decision Making ◽  
Critical Thinking ◽  
Information And Communication Technologies ◽  
Virtual Teams ◽  
Communication Technologies ◽  
Communication Behaviors ◽  
Dialogic Learning ◽  
Information And Communication ◽  
Effective Decision ◽  
Effective Decision Making

Effective decision-making in a virtual environment is becoming increasingly important as more and more organizations introduce virtual teams into their global businesses. Critical thinking is a reflective practice that has been suggested to enhance the quality of group decision-making in organizations (Natale & Ricci, 2006). However, little is known about the value of critical thinking in a virtual team environment and the ways in which it can be promoted. This chapter provides a conceptual model of informed decision-making based on critical thinking. It further outlines how critical thinking can be promoted in virtual teams through an active shift towards a dialogic learning culture, constituted by collaborative communication behaviors, authentic leadership, and the use of social Information and Communication Technologies (ICTs).

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