Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia

This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists. Keywords: Loyalty, Madura Island, Perceived Value, Satisfaction, Service Quality

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Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia

AFEBI Management and Business Review ◽

10.47312/ambr.v1i1.30 ◽

2016 ◽

Vol 1 (1) ◽

pp. 55

Author(s):

Pribanus Wantara

Keyword(s):

Quality Of Service ◽

Structural Equation Modeling ◽

Service Quality ◽

Structural Equation ◽

Perceived Value ◽

Tourism Development ◽

Equation Modeling ◽

Relationship Of ◽

The Relationship

This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists. Keywords: Loyalty, Madura Island, Perceived Value, Satisfaction, Service Quality

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Quality of Life Profile – Adolescent Version: Assessing the relationship of covariates to scale scores using structural equation modeling

Quality of Life Research ◽

10.1007/s11136-004-2573-1 ◽

2005 ◽

Vol 14 (4) ◽

pp. 1057-1063 ◽

Cited By ~ 9

Author(s):

Lynn B. Meuleners ◽

Andy H. Lee

Keyword(s):

Quality Of Life ◽

Structural Equation Modeling ◽

Structural Equation ◽

Equation Modeling ◽

Scale Scores ◽

Relationship Of ◽

The Relationship

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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS MELALUI KEPUASAN DEBITUR BANK BRI KANTOR CABANG PEMBANTU GENTENG KALI SURABAYA

IDEI: Jurnal Ekonomi & Bisnis ◽

10.38076/ideijeb.v1i1.1 ◽

2020 ◽

Vol 1 (1) ◽

pp. 32-48

Author(s):

Haries Setiawan ◽

JFX. Susanto Sukiman

Keyword(s):

Quality Of Service ◽

Structural Equation Modeling ◽

Service Quality ◽

Structural Equation ◽

Equation Modeling ◽

Five Dimensions ◽

Independent Variable ◽

Improve Service Quality ◽

Variable Quality

The purpose of this study was to determine the effect of service quality on loyalty through debtor satisfaction. The research was done in the BRI Bank Surabaya Branch of Genteng Kali Surabaya. The method used in this research was quantitative. The variables in this study were classified into three, including service quality as an independent variable, loyalty as a dependent variable, and satisfaction as an intervening variable. Quality of service in this study was divided into five dimensions including tangibles, reliability, responsiveness, assurance, and empathy. The analytical method used was structural equation modeling (SEM) with the help of Smart-PLS software. The results found only two variables found to have a positive and significant effect between variables, including assurance of satisfaction and satisfaction with loyalty. This indicated that companies still need to improve service quality from all dimensions.

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PENGARUH 4P DAN KUALITAS LAYANAN TERHADAP KINERJA PEMASARAN MELALUI MOTIVASI MEMBELI - AGEN PERUSAHAAN PT. ERATAMA PUTRA MANDIRI BANYUWANGI

Jurnal Ilmu Manajemen (JIMMU) ◽

10.33474/manajemen.v3i2.1576 ◽

2020 ◽

Vol 3 (2) ◽

pp. 106

Author(s):

Ice Ratna Kumala

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Structural Equation ◽

Marketing Mix ◽

Equation Model ◽

Indicator Variable ◽

Latent Constructs ◽

Relationship Of ◽

The Relationship

AbstrakPenelitian ini bertujuan untuk menganalisa pengaruh 4P dan kuualitas layanan terhadap kinerja melalui motivasi membei Agen Perusahaan terhadap kinerja PT. Eratama Putra Mandiri Banyuwangi. Analisis data menggunakan SEM Structural Sqution Model) Dan program PLS GSCA. Populasi penelitian ini berjumlah 130 Agen dan sampel yang diambil 60 Age dengan metode Convenience sampling. Hasil penelitiian menunjukkan bahwa : Dari persamaan struktural dapat diketahui hubungan konstruk laten eksogen terhadap konstruk laten endogen. terlihat bahwa variabel Kinerja (Y)lebih dominan dipengaruhi oleh variabel latent Motivation (X3) yaitu dengan nilai pengaruh tertinggi sebesar 0,587adalah 58.7 %. Sedangkan Motivation (X3) ternyata lebih dominan dipengaruhi oleh variabel Service Quality (X2), dimana indikator (variabel manifest) yang paling baik dalam membentuk variabel Service Quality (X2) adalah X2.5 (Empaty) dengan loading faktor tertinggi sebesar 0,893adalah 89,3 % . Dengan demikian apabila pihak manajemen ingin meninggikan nilai variabel Service Quality (X2) maka rekomendasi secara statistik mengenai indikator perlu diprioritaskan untuk diperbaiki adalah indikator X2.5 (Empaty)Kata Kunci: Kualitas Layanan, Motivasi membeli, Kinerja Pemasaran AbstractThis study aims to analyze the influence of 4P and the quality of service to performance through buying motivation Agent Company to the performance of PT. Eratama Putra Mandiri Banyuwangi. Data analysis using SEM Structural Equation Model) and GSCA PLS program The population of this study amounted to 130 Agents and samples taken 60 Agen by the method. Marketing Mix Analysis and quality of service to motivation to buy Consument to buy Fish Products in PT Eratama Putra Mandiri. Continuity of a company can be influenced by the marketing strategy and quality of service performed by the company given to influence the motivation of consumers to buy. This study aims to determine the effect of 4P marketing and service quality that has been done by the company PT. Eratama Putra Mandiri in affecting Motivation buy products by customers to buy Seafood Product. The results showed that: Equations we can know the relationship of exogenous latent constructs to endogenous latent constructs. it can be seen that performance variable (Y) is more dominant influenced by latent motivation variable (X3) that is with highest value of influence equal to 0,587 is 58,7 %. While Motivation (X3) is more dominantly influenced by Service Quality (X2) variable, where the best indicator (variable manifest) in establishing Service Quality (X2) variable is X2.5 (Empathy) with loading factor highest is 0.893 is 89%. Thus if the management wants to raise the value of Service Quality (X2) variable then the statistical recommendation of the indicators should be prioritized for improvement is the indicator X2.5 (Empathy)Keywords: Marketing Mix 4P, Service Quality, Buying Motivation

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ANALYSIS OF THE EFFECT OF SERVICE QUALITY AND SCHOOL LOCATION ON STUDENT SATISFACTION AND ITS IMPACT ON STUDENT LOYALTY AT 32 JAKARTA SENIOR HIGH SCHOOL

Dinasti International Journal of Digital Business Management ◽

10.31933/dijdbm.v1i6.591 ◽

2020 ◽

Vol 1 (6) ◽

pp. 1000-1011

Author(s):

Siti Waliha

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Student Satisfaction ◽

Structural Equation ◽

Primary Data ◽

Equation Modeling ◽

School Location ◽

Student Loyalty ◽

The Relationship

This study aims to analyze the effect of Quality. Service, and School Location towards Student Loyalty through Satisfaction in XII grade students at SMA Negeri 32 Jakarta. The results of the study using primary data in the form of questionnaires to 274 class XII students at SMA Negeri 32 Jakarta using the Structural Equation Modeling (SEM) method showed that service quality and school location had a positive and significant effect on student satisfaction. There is a positive and significant influence between service quality and student satisfaction on student loyalty, while there is no influence between school location on student loyalty. Judging from the results of the SEM calculation analysis of service quality, and school location has an estimate coefficient of 0.48 or 48% of its effect on student satisfaction, while service quality has an estimate coefficient of 0.56 its influence on student loyalty, and satisfaction has an estimate coefficient of 0.44 influence. student loyalty, this shows that the quality of service, and good student satisfaction will increase student loyalty at SMA Negeri 32 Jakarta, and the better the quality of service will increase student satisfaction. The results showed that student satisfaction as an intervening variable could increase the relationship between service quality variables and student loyalty, but did not affect the relationship between school locations and loyalty

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KONTRIBUSI KUALITAS JASA, KEPERCAYAAN DAN KEPUASAN KONSUMEN DALAM MENCIPTAKAN LOYALITAS KONSUMEN

Business Management Journal ◽

10.30813/bmj.v13i2.916 ◽

2017 ◽

Vol 13 (2) ◽

Author(s):

Erwin Erwin ◽

Tumpal J. R Sitinjak

Keyword(s):

Quality Of Service ◽

Structural Equation Modeling ◽

Service Quality ◽

Significant Influence ◽

Consumer Satisfaction ◽

Structural Equation ◽

Sampling Technique ◽

Equation Modeling ◽

Consumer Loyalty

This study aims to examine the contribution of influence quality of service, trust, and consumer satisfaction in creating consumer loyalty.The object of this research is JNE Apartment Gading Nias. This study used a causal study using a questionnaire for data collection. For sampling, the method used is non probability sampling with judgment sampling technique The procedure used for model testing and data processing is the structural equation modeling using Linear Structural Relationship (Lisrel) method through software Lisrel 8.80.This research resulted the finding that the service quality have positive and significant effect to the trust, the quality of service have positive and significant effect to the consumer satisfaction, the quality of service have positive and significant influence to consumer loyalty, trust not influence to consumer loyalty, and consumer satisfaction have positive and significant influence to loyalty consumer. Keywords: Service Quality, Trust, Consumer Satisfaction, Consumer Loyalty

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Strategy and structure of the hotel industry in Malaysia

Social and Management Research Journal ◽

10.24191/smrj.v4i1.5129 ◽

2007 ◽

Vol 4 (1) ◽

pp. 97

Author(s):

Salleh Mohd Radzi ◽

Mohamed Amran ◽

Abdul Razak Aziz ◽

Azlan Supardi

Keyword(s):

Structural Equation Modeling ◽

Analysis Of Variance ◽

Structural Equation ◽

Hotel Industry ◽

Strategic Orientation ◽

Equation Modeling ◽

Major Purpose ◽

Strategy And Structure ◽

Relationship Of ◽

The Relationship

The major purpose ofthis study was to examine the relationship of strategy and structure. Porter s(/980) strategic typology was utilized to classify hotel firms by strategic orientation; and, an analysis of variance was performed to determine the differences in their performance. Structural Equation Modeling was used to confirm the factors underlying the strategy and structure constructs.

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FEATURE,NILAI, KEPUASAN DAN LOYALITAS PELANGAN

Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT ◽

10.36226/jrmb.v2i1.28 ◽

2017 ◽

Vol 2 (1) ◽

pp. 45-52

Author(s):

Iha Haryani Hatta

Keyword(s):

Structural Equation Modeling ◽

Customer Satisfaction ◽

Customer Loyalty ◽

Significant Influence ◽

Customer Value ◽

Structural Equation ◽

Equation Modeling ◽

Relationship Of ◽

The Relationship ◽

Customer Satisfaction And Loyalty

The aim of this study was to determine the relationship of the features of the value, satisfaction, and customer loyalty; the effect on the value of customer satisfaction and loyalty; influence of satisfaction on customer loyalty. A total of 200 merchant PT. BANK XYZ as respondents was selected randomly. Analyses were performed using structural equation modeling (SEM). The analysis showed that the feature has a significant influence on customer value, but not for customer satisfaction and loyalty. The values has a significant influence on satisfaction, but not on customer loyalty. Satisfaction has a significant influence on customer loyalty. Discussion and conclusions described in the article. Keywords: features of the value, satisfaction, customer loyalty

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Leaders’ Image Concerns Is Moderator to Interfere with Leader Career Role and Leader Impression Management

International Journal of Business and Management ◽

10.5539/ijbm.v11n5p121 ◽

2016 ◽

Vol 11 (5) ◽

pp. 121

Author(s):

Mei-Mei Lin

Keyword(s):

Structural Equation Modeling ◽

Impression Management ◽

Structural Equation ◽

Skill Training ◽

Equation Modeling ◽

Management Problem ◽

Personal Character ◽

The World ◽

Relationship Of ◽

The Relationship

There is no same image who displayed out in the world because Leader career roles developed always leans on personal character, but it could describe as each person trend to play some a particular role. However the career role developed by nature and environment, impression management upon nurture education and skill training meanwhile involve with final result so that this work supposes career role would significant influence impression management. Hence image could be control if who would like to mold into a particular image on purpose for achievement. In addition to leaders in organization always have more pressure than employees whether performance or profit especial in such economic hardship. So that this work assumes leader career role significant affect to leader impression management and leaders’ image concerns is moderator to interfere with the relationship of these two aspects. At last this work assays hypotheses successful via structural equation modeling. According to the result, this work looks forward to make industries to clear up management problem and digs out more potential crises.

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