scholarly journals Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia

2010 ◽  
Vol 7 (1) ◽  
pp. 67
Author(s):  
Kalsom Salleh ◽  
Syed Noh Syed Ahmad ◽  
Syed Omar Sharifuddin Syed Ikhsan
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Case Study Research ◽  
Electronic Government ◽  
Management Tool ◽  
Local Authorities ◽  
Management Tools ◽  
Private Sector Organizations ◽  
High Level

The potential impact of knowledge management in the public sector organizations on the stakeholders is greater than that in the private sector organizations. Knowledge management is regarded as an essential component to the Electronic Government evolution in Malaysia because it uses people and technology to generate creativity and innovation in the existing systems to improve productivity and quality of services. Thus. this paper explores the role ofknowledge management in the Local Authorities in a broader perspective towards achieving the Electronic Government. A case study research of knowledge management in the Local Authorities is imperative as it provides empirical evidence on whether knowledge management is a suitable platform for Electronic Government evolution in Malaysia. Survey questionnaires were distributed to the senior and middle management government officers in the Local Authorities located in the Kuala Lumpur Federal Territory and Selangor State. This group ofgovernment officers was selected as they are responsible for the strategic policies and operational management in various departments ofthe Local Authorities. The responses from the questionnaires were aimed to identify the potential benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system ofthe Local Authorities. Thefindings revealed a high level ofperceived importance ofKM benefits in achieving the Electronic Government paradigm. However, the main obstaclesfor the Local Authorities to adopt knowledge management are non-standardized processes and procedures of organizational systems and outdated information and communication technology and inadequate knowledge management tools.

Knowledge management in electronic government : an exploratory study of local authorities in Malaysia

2006 ◽  
Vol 3 (1) ◽  
pp. 133
Author(s):  
Kalsom Salleh ◽  
Syed Noh Syed Ahmad
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Research Literature ◽  
Electronic Government ◽  
Local Authorities ◽  
Knowledge Based ◽  
Public Sector Organizations ◽  
Intellectual Assets ◽  
Private Sector Organizations ◽  
Physical Assets

Public sector organizations in developing countries have not received much attention in the research literature of Knowledge Management (KM). The potential impact of KM in the public sector organizations affecting the stakeholders is greater compared to private sector organizations. This paper explores the role of KM in Local Authorities in the broader perspective towards achieving the Electronic Government (E-Government) orientation in Malaysia. This research used a survey questionnaire distributed to all senior and middle management government officers in a multiple case study of three types of Local Authorities located in the Kuala Lumpur Federal Territory and the state of Selangor. These officers are responsible for strategic policies and operational management in various departments of the Local Authorities. The responses from the questionnaires will provide answers to two critical areas: awareness and readiness of KM adoption in terms of physical assets (KM technology) and intellectual assets (ICT skills and ICT trainings provided to management staff) and also the perceived opportunities and challenges in using KM as a strategic tool in developing knowledge - based civil service and the implementation of E-Government.

Knowledge Management Enablers and Knowledge Sharing Process

2010 ◽  
pp. 199-211
Author(s):  
Kalsom Salleh ◽  
Syed Omar Sharifuddin Syed Ikhsan ◽  
Syed Noh Syed Ahmad
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Knowledge Sharing ◽  
Federal Government ◽  
Case Study Research ◽  
Accounting Information ◽  
Systems Analysts ◽  
Ict Infrastructure ◽  
Physical Assets

In the knowledge based economy era, the success of an organization lies more in its intellectual capital and system capabilities than its physical assets and financial capital. Therefore, professional intellects such as lawyers, doctors, systems analysts, accountants are an important source of intelligence for most organizations. Knowledge Management (KM) in a public sector organization can take advantage the transfer and sharing process of experiences, ideas and expertise of the organization’s professional intellects for the organization’s knowledge assets with the support of information technology. Therefore, this chapter presents the knowledge sharing model that interconnects KM enablers and knowledge sharing process for KM implementation success in the public sector accounting organization in Malaysia. Survey questionnaires were used as the main instrument to collect data from all public sector accountants working in the Accountant General’s Department (AGD) which is an accounting specialist department of the Federal Government in Malaysia. This selected knowledge intensive accounting organization has a large pool of public sector accountants and the core competencies of the organization are to provide timely accounting information and quality accounting services to all agencies of the Federal Government. Therefore, knowledge management (KM) in this case study organization is concerned with the flow of accounting knowledge during the sharing process of public sector accountants and getting value through the knowledge flow for the organizational performance. Since the main task of the AGD is heavily related to accounting process and technology for its financial data integrity, the statistical results of this case study research provide evidence that knowledge sharing technology has a high significant impact on the knowledge sharing performance as compared to other moderate significant factors such as leadership roles to create knowledge sharing culture, ICT skills and know-how of accountants and the ICT infrastructure and software for the accounting information system.

Drivers, Benefits, and Challenges of Knowledge Management in Electronic Government

2014 ◽  
pp. 135-150 ◽  
Author(s):  
Kalsom Salleh
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Federal Government ◽  
Knowledge Workers ◽  
Core Competencies ◽  
Electronic Government ◽  
Management Tool ◽  
The Public ◽  
Public Sector Organization ◽  
Knowledge Intensive

This chapter explores the role of Knowledge Management (KM) and knowledge workers in the public sector organization in the broader perspective towards achieving the Electronic Government orientation in Malaysia. The future implementation of KM in the public sector organizations should leverage and articulate the experiences, ideas, and expertise of an organization’s knowledge workers for the embedded organizational knowledge. A survey questionnaire was used to collect data from all public sector accountants working in the accounting specialist department of the Federal Government in Malaysia. This selected knowledge intensive accounting organization has a large pool of public sector accountants and the core competencies of the organization are to provide timely accounting information and quality accounting services to all agencies of the Federal Government. Public sector accountants (knowledge workers) are responsible for the strategic policies and operational management in various departments of this selected public sector organization. The responses from the questionnaires are aimed to preliminarily examine the organizational readiness in technology resources as well as to identify the perceived benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system for E-Government in this selected knowledge intensive accounting organization in Malaysia.

Drivers, Benefits, and Challenges of Knowledge Management in Electronic Government

2015 ◽  
pp. 1474-1489 ◽  
Author(s):  
Kalsom Salleh
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Federal Government ◽  
Knowledge Workers ◽  
Core Competencies ◽  
Electronic Government ◽  
Management Tool ◽  
The Public ◽  
Public Sector Organization ◽  
Knowledge Intensive

This chapter explores the role of Knowledge Management (KM) and knowledge workers in the public sector organization in the broader perspective towards achieving the Electronic Government orientation in Malaysia. The future implementation of KM in the public sector organizations should leverage and articulate the experiences, ideas, and expertise of an organization's knowledge workers for the embedded organizational knowledge. A survey questionnaire was used to collect data from all public sector accountants working in the accounting specialist department of the Federal Government in Malaysia. This selected knowledge intensive accounting organization has a large pool of public sector accountants and the core competencies of the organization are to provide timely accounting information and quality accounting services to all agencies of the Federal Government. Public sector accountants (knowledge workers) are responsible for the strategic policies and operational management in various departments of this selected public sector organization. The responses from the questionnaires are aimed to preliminarily examine the organizational readiness in technology resources as well as to identify the perceived benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system for E-Government in this selected knowledge intensive accounting organization in Malaysia.

scholarly journals Modular Web Portal Approach for Stimulating Home Renovation: Lessons from Local Authority Developments

Energies ◽  
2021 ◽  
Vol 14 (5) ◽  
pp. 1270
Author(s):  
Minyoung Kwon ◽  
Erwin Mlecnik
Keyword(s):  
Digital Media ◽  
Local Authority ◽  
Case Study Research ◽  
Management Plan ◽  
Web Portals ◽  
Single Family ◽  
Web Portal ◽  
Local Authorities ◽  
Neutral Information

Web portals have the potential to promote sustainable environmental ideas due to the capacity of digital media, such as easy accessibility, openness, and networking. Local authorities (LAs) are responsible for activating carbon savings in homes, and they are key actors when it comes to providing neutral information to their citizens. Local authority web portals may thus create environmental awareness, particularly regarding owner-occupied single-family home renovation. Nevertheless, the experiences of LAs developing web portals have rarely been studied. Therefore, this paper analyses the development process of various LA web modules and investigates how LAs foster modular web portals to stimulate the adoption of home renovation with parameters to assess LAs’ actions in terms of the management of web-modules development. A homeowner renovation journey model is applied to map current local authority developments. Case study research and interviews were done to analyse and evaluate the adoption of modular web portals developed and tested by six local authorities in four countries in Europe. Based on the development and use of the modular web portal, lessons have been derived emphasising the importance of co-creation, integrating with offline activities, and a strategic management plan.

scholarly journals Assessing organisational governance maturity: A retail industry case study

2016 ◽  
Vol 6 (2) ◽  
pp. 58-71
Author(s):  
Hendrik Marius Wessels ◽  
Naomi Wilkinson
Keyword(s):  
Ethical Decision Making ◽  
Stock Exchange ◽  
Single Case ◽  
Case Study Research ◽  
Retail Industry ◽  
Maturity Level ◽  
Johannesburg Stock Exchange ◽  
Tone At The Top ◽  
High Level

For any business to operate effectively, a governance framework that operates at the relevant maturity level is required. An organisational governance maturity framework is a tool that leadership can use to determine governance maturity. This study aims to determine whether the organisational governance maturity framework (developed by Wilkinson) can be applied to the selected retail industry organisation to assess the maturity of the organisation’s governance, limited to the ‘leadership’ attribute. Firstly, a high-level literature review on ethical leadership, ethical decision-making, ethical foundation and culture (‘tone at the top’), and organisational governance and maturity was conducted. Secondly, a Johannesburg Stock Exchange (JSE) listed South African-based company was selected for the empirical part of the study using a single case study research design. The empirical results confirmed that the organisational governance maturity framework can be used to determine the maturity level of organisational governance for the selected attribute of ‘leadership’.

Governance of Strategies to Manage Organizational Knowledge

2005 ◽  
pp. 83-103 ◽  
Author(s):  
Suzanne Zyngier ◽  
Frada Burstein ◽  
Judy McKay
Keyword(s):  
Knowledge Management ◽  
Management Strategies ◽  
Case Study Research ◽  
Scientific Research ◽  
Knowledge Management Strategy ◽  
Internal Governance ◽  
Study Research ◽  
Governance Processes

This chapter introduces the theory and model of governance as a means of implementing knowledge management strategies in large organizations. It draws on case study research into the governance of knowledge management strategy implementation in a major scientific research and development facility. It suggests that the implementation of strategy through such a framework operates to ensure the delivery of anticipated benefits in an authorized and regulated manner. Furthermore, the authors hope that an understanding of the theoretical underpinnings of internal governance processes will not only inform researchers of a better design for studying knowledge management systems, but will also assist in the understanding of risks and the role of evaluation and review in the implementation of those strategies.

Pursuing sustainable development with knowledge management in public sector

2019 ◽  
Vol 49 (4) ◽  
pp. 568-593 ◽  
Author(s):  
Mohsenah Al Yami ◽  
Mian M. Ajmal
Keyword(s):  
Sustainable Development ◽  
Knowledge Management ◽  
Public Sector ◽  
Operational Efficiency ◽  
Extensive Literature ◽  
Content Type ◽  
Storage And Retrieval ◽  
Policy Interventions ◽  
Public Sector Organizations ◽  
Private Sector Organizations

Purpose Knowledge management (KM) is increasingly becoming critical to public sector organizations as it is to private sector organizations. This is because public sector organizations are increasingly held accountable for their actions and are forced to move away from traditional bureaucratic approaches to more managerial ones. For instance, public sector is facing pressure to improve its operational efficiency such as productivity, lead time and expenditure. Similarly, it is also facing pressure to improve its transparency, trust, reliability and accountability, which are key elements of sustainable development (SD). The purpose of this study therefore is to understand the intricate relationship between KM processes, operational efficiency and SD in the public sector. Design/methodology/approach A framework consisting of eight constructs (knowledge acquisition, knowledge creation, knowledge capture, knowledge storage and retrieval, knowledge sharing, knowledge utilization, operational efficiency and SD) and their underlying items was developed through an extensive literature review. Using 383 usable responses collected through a structured questionnaire from the UAE public sector, the constructs and framework were first validated and then the current level of implementation/achievement of KM processes, operational efficiency and SD was assessed along with the hypothesized relationships between the constructs. Findings The findings show that KM processes had a positive and significant direct impact on operational efficiency and SD. Also, operational efficiency was found to strongly mediate the relationship between KM processes and SD. Practical implications The findings are expected to help UAE public sector organizations devise strategies and policy interventions to align and improve their KM processes for achieving operational efficiency and SD. Public sectors looking to focus on SD must focus on KM processes and strive to improve stakeholder engagement, which is a vital aspect of SD. Originality/value Integration of KM processes, operational efficiency and SD has not been attempted previously and hence constitutes the novelty of this work.

Implementing E-Business Models in the Public Services

2011 ◽  
pp. 22-53
Author(s):  
Francesca Andreescu
Keyword(s):  
Public Sector ◽  
Business Model ◽  
Business Models ◽  
Case Study Research ◽  
Longitudinal Case Study ◽  
The Public ◽  
Sector Model ◽  
Organisational Form ◽  
Traditional Approaches

Despite the significant progress made by research into e-business models, the issue of how public sector organisations can successfully make the transition from traditional approaches to e-business by taking advantage of e-technologies has received little attention. This chapter draws on qualitative, longitudinal case-study research carried out between 2001 and 2005 in Britain’s national mapping agency to reveal the processes of strategic and organisational transformation engendered by E-business in an organisation evolving from the classical, bureaucratic and centralised ‘public sector model’ towards a new organisational form through embracing e-business as a corporate philosophy. The study also explores the key components of the new e-business model implemented by the organisation and the contextual factors that impacted on the effectiveness of E-strategy implementation in order to draw a list of best practices for the implementation of E-business in a public sector context.

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