scholarly journals Elektroninių viešųjų paslaugų teikimo pavyzdžių analizė

2008 ◽  
Vol 42 (43) ◽  
pp. 226-232
Author(s):  
Dalė Dzemydienė ◽  
Ramutė Naujikienė

Informacinės visuomenės raidoje pastebimi nauji pokyčiai, keičiantys viešųjų paslaugų teikimo galimybes ir kokybę. Atsiranda naujos valdymo formos, grindžiamos šiuolaikinėmis informacinėmis ir komunikacinėmis technologijomis. Straipsnyje nagrinėjamos viešojo administravimo sektoriaus paslaugų modernizavimo galimybės, priklausančios nuo šiuolaikinių informacinių ir komunikacinių technologijų. Analizuojami viešojo administravimo paslaugų automatizavimo modeliai, nagrinėjamiklausimai, susiję su šiuolaikinių informacinių technologijų įtaka viešojo administravimo sektoriaus veiklai. Analizuojamos viešojo administravimo sistemos vykdymo funkcijos.Analysis of providing the electronic public service examplesDalė Dzemydienė, Ramutė Naujikienė SummaryThe information technologies and information representation methods play an important role in the development of the eServices applications for public administration. The main problems of public service development in administration sector are analysed using information and communication technologies in this paper. The models of reviewing the applications for public sector are designed using unified modelling language.

Author(s):  
Elif Yucebas

The speed of transformation and development in information and communication technologies is an important fact triggering the restructuring process of public administration. The developing countries have become integrated into this process through public administration reform methods presented by international institutions. Transfer of information and communication technologies have become important for modernizing public administration organizations of developing countries and adapting them to the global system. In multilevel governance, use and implementation of the information technologies enabling network structuring between institutions have a particular importance. In this sense, the purpose of this study is to present the process followed by Turkey for adapting information and communication technologies to public administration organization and provision of public services in the frame of a multilevel governance approach.


Author(s):  
Veronika Linhartova

The aim of the chapter is to evaluate the citizens involvement in contemporary public administration, especially in the Czech Republic. New concepts of governance and management of public sector organizations enable providing new or improved public goods and services that better meet consumer´s needs. These concepts also represent reformed or new approaches to governance with increased citizen participation. Public administration responds to dynamic changes in information and communication technologies and their maturity and uses them in the framework of e-government. Thanks to the implementation of e-government, citizens have become more knowledgeable, able to participate in decision-making processes, thus automatically becoming co-producers of public goods or services. This approach to public good and service delivery describes modern public sector management theories as co-creation. Although co-creation is an entirely new concept in some countries, various forms of public participation are becoming increasingly important worldwide and can be expected to continue in the future.


2013 ◽  
Vol 2 (2) ◽  
pp. 24-39 ◽  
Author(s):  
Falguni Mukherjee ◽  
Rina Ghose

With increasing globalization and the integration of various economies, public finance and fiscal policy have acquired a new dimension in countries around the world, including India. This new era has witnessed a massive proliferation of various information and communication technologies (ICTs) the world over opening novel prospects for information storage, retrieval and analysis. Such novel prospects are not only being used for decision making by private sector industries but also more interest has been demonstrated in investing in technologies for public administration purposes. In the Indian context, the driving force behind an increasing use of ICTs for public administration include such objectives as improving and simplifying governance, instilling transparency and eliminating corruption and bureaucracy. The massive proliferation of ICTs in India has led to a transformation from traditional governance to e-governance. Several planning projects have been launched under the rubric of e-governance and have witnessed novel use of various information technologies, GIS being one of them. This study focuses on the Nirmala Nagara project (NNP), a programme launched by the Government of Karnataka to address issues of urban development using GIS with municipal e-governance being one of its key agendas. This is one of the most ambitious Municipal e-Governance projects in the country encompassing 213 urban local bodies. This article is an initial effort towards a larger project that will focus on the process of GIS spatial knowledge production situated in contemporary India.


2021 ◽  
pp. 117-124
Author(s):  
Андрій Олегович Дєгтяр ◽  
Вероніка Геннадіївна Ковальчук ◽  
Максим Петрович Бублій

Problem statement. The article examines the competence management center as a means of resolving contradictions in public administration. It is determined that the essence of the problem lies in the fact that the introduction of information and communication technologies contributes to the development of a higher level of human thinking and motivation for its actions, and accordingly there are new requirements for the quality standards of public administration, which leads to an aggravation of the contradictions of public administration. The purpose of the study is formation of conceptual bases of creation and functional realization of the center of management of competences for the decision of contradictions of public management which have arisen owing to use of modern information technologies. The object of this research is the contradictions of public administration caused by the use of information technologies and tools and means of their solution. The research uses general scientific and special methods: analysis and synthesis, logical, dialectical, generalization method, complex and systematic approaches. Research methods: in the process of scientific work were used general and special methods of scientific abstraction, induction and deduction, statistical analysis, analogy and quantitative and qualitative comparison. The research hypothesis is the assumption that the contradictions of public administration that are caused by the use of information technologies can be resolved by applying the competence management center. Presentation of the main material. It is found out that the main contradiction of the functioning of the management system is that if there is a significant need to update the public nature of management, the lack of proper mechanisms for attracting the object of management represented by the population of a particular territory to participate in the process of forming alternatives, evaluation criteria, analysis, selection and implementation of management decisions requires a solution. Originality and practical significance of the research. It is proved that the use of modern public management tools (development of e-government technologies; the development of innovative information and communication infrastructure using public-private partnership opportunities; the use of a political marketing tool; the introduction of foresight, crowdsourcing and public audit technologies) does not contribute effectively enough to resolving the above contradictions. Conclusions and prospects for further research. As a promising tool, a competence management center is proposed, which helps to resolve contradictions that are becoming more acute in the context of the introduction of information and communication technologies.


Author(s):  
Kostas Metaxiotis

E-government, driven by an ever-increasing and pervasive use of information and communication technologies, is affecting the public sector more and more (Bannister, 2005; Eyob, 2004; Metaxiotis & Psarras, 2004). Many governments across the globe have resorted to instituting e-government initiatives as a way of better positioning themselves in the Information Age (Information for Development Programme [InfoDev], 2004), or seem at least to be showing commitments in redressing the imbalances resulting from the low utilization of knowledge resources and ICT in the economy and governance (Joi, 2004). E-government is enabling government organizations to provide better services to their constituents. The ability to improve citizens’ access to services has made e-government an attractive investment for government organizations, fueling worldwide implementation of such applications (Amaravadi, 2005; Scherlis & Eisenberg, 2003). As an emerging practice, e-government seeks to realize processes and structures for harnessing the potentialities of information and communication technologies at various levels of government and the public sector for the purpose of enhancing good governance. The key issues in transformation are the adoption and uptake of interoperable standards, the development of appropriate business models, the legal and policy frameworks that will facilitate integration, and governance arrangements that support both enterprise responsibilities and crossagency approaches and responsibilities. On the other hand, in order to gain competitive advantage for their survival, most of the large companies in the private sector have been actively taking initiatives to adopt new management tools, techniques, and philosophies. Governments always follow suit. History shows that most of the management philosophies were first practiced in large companies; once they gained foot in the field, they became adopted in other sectors. Enterprise resource planning (ERP), business process reengineering (BPR), and total quality management (TQM) are indicative examples. Now comes the turn of knowledge management (KM). Governments are now realizing the importance of KM to their policy making and service delivery to the public, and some of the government departments are beginning to put KM high on their agenda. Public administrations are knowledge-intensive organizations. They host a particularly high percentage of professionals and specialized staff who command important domains of knowledge. This is particularly the case in ministerial departments and in the judiciary and regulatory agencies. Many public organizations are chiefly “intelligence organizations” where human actors cooperate in order to store and process information and to produce information output for further use. If we ask the question, “How does the public administration know what it knows?” it becomes immediately evident that even though there is indeed a lot of knowledge in the organizations, it is not necessarily available anywhere, anytime for anybody. Not all parts of a public organization or even citizens can necessarily benefit from that knowledge. This means that a lot of “wheel reinventing” is going on in public administration.


2016 ◽  
Vol 9 (1) ◽  
pp. 57-71
Author(s):  
Mária Murray Svidroňová ◽  
Beáta Mikušová Meričková ◽  
Lýdia Gondášová

AbstractRecently growing attention has been paid to the issue of public-sector innovation: scholars have progressively developed a fully-fledged field of study in this direction, since remarkable differences exist between public and private organizations. Perhaps paradoxically, the decline of NPM itself from the 1990s onwards has paved the way to further developments of this field of study, surpassing the existent model through the exploration of innovative tools for stakeholders’ involvement in public decision-making. New Public Management reforms of public administration combined with the use of information and communication technologies have brought many innovations to the public sector, among others also public e-procurement. Our objective is to identify the driver and barriers of e-procurement use in contracting-out of public goods and services based on analysis in one selected region and its four municipalities in Slovakia. This study uses a qualitative and quantitative approach and is based on original data from our own research, including data collected within the LIPSE (Learning from Innovation in Public Sector Environments) research project. The main findings of our analysis are that the use of public e-procurement is an innovative tool for contracting out the public services and as such facilitates modern public-administration reforms based on information and communication technologies.


Author(s):  
Elif Yucebas

The speed of transformation and development in information and communication technologies is an important fact triggering the restructuring process of public administration. The developing countries have become integrated into this process through public administration reform methods presented by international institutions. Transfer of information and communication technologies have become important for modernizing public administration organizations of developing countries and adapting them to the global system. In multilevel governance, use and implementation of the information technologies enabling network structuring between institutions have a particular importance. In this sense, the purpose of this study is to present the process followed by Turkey for adapting information and communication technologies to public administration organization and provision of public services in the frame of a multilevel governance approach.


Author(s):  
Rita TOLEIKIENĖ ◽  
Irma RYBNIKOVA ◽  
Vita JUKNEVIČIENĖ

In the course of the pandemic, the remote working and e-leading (leading through information and communication technologies) have also become the usual mode in public administrations, yet research on their consequences for employees in the public sector remains scarce. The aim of this article is to reveal what challenges and tensions emerge in relation to e-leadership in Lithuanian municipal administrations and how the pandemic influences e-leadership and its effects on municipal employees. A qualitative exploratory empirical study based on semi-structured interviews was conducted in a Lithuanian municipal administration before and during the pandemic caused by the COVID-19. It was found that, before the pandemic, e-leadership was mostly initiated by individual supervisors in municipal administrations who encouraged employees to use various e-tools for communication and daily performance of tasks; however, it was poorly supplemented by teleworking. The crisis-induced situation made e-leadership mandatory because of implemented teleworking. It has led to a massive agglomeration of e-leading tasks by supervisors who play the crucial role in instructing employees to use e-tools, gathering and sharing the information, monitoring and reviewing the division of functions and tasks. We also discuss the critical effects on employees, such as multitasking and total availability, resulting from e-leadership and teleworking.


Author(s):  
K. Blishchuk ◽  
O. Domsha

Problem setting. Digital economy should be considered as the new phenomenon, which was formed under the influence of progressive changes in technology and is a system of economic relations based on the usage of digital media means of information transmission. The development of the digital economy requires new approaches, methods and tools of building the system of public administration, which has significantly evolved under the influence of democratic transformations and the development of civil society. Therefore, nowadays there is a demand for understanding the essence of the digital economy in society as an objective reality that is confidently evolving, as well as for finding further ways to its development as a part of the system of public administration. Recent research and publications analysis. Issues of digitalization and digital economy are raised in the publications of such researchers as V. Apalkova, N. Dieieva, A. Dobrynin, S. Vereteniuk, H. Karcheva, V. Kuibida, S. Koliadenko, N. Kraus, D. Laion, V. Liashenko, A. Maslov, K. Semiachkov and others. The use of information and communication technologies in the field of public administration is revealed in the works of such scientists as O. Bernaziuk, N. Hrytsiak, N. Drahomyretska, O. Yemelianenko, T. Kaminska, A. Kaminskyi, O. Kachnyi, S. Kutsenko, I. Lopushynskyi, V. Nikolaiev, V. Pysarenko, A. Semenchenko, S. Chukut and others. However, there is the necessity for comprehensive research on the transformational changes connected to the digitalization of economic processes in the society. Highlighting previously unsettled parts of the general problem. The aim of the article is to substantiate the directions of the digital economy development as a component of the public administration system based on the study of the features of the category “digital economy”, analysis of the problems related to the functioning of the digital economy in modern society. Paper main body. The digital economy is the important basis for the functioning of the information society on the basis of information and communication technologies, according to that it can be attributed to the priorities of the public administration system development. The author’s definition of the digital economy from the position of a component of the public administration system as a complex model of interaction of economic and managerial entities operating on the basis of widespread use of information and communication technologies to meet the needs of the population and increase the efficiency of the public sector. The development of the digital economy and digital technologies is important for the public sector, taking into account the services received by both businesses and citizens of the country. The most common digital services available in the world today are registration of the new business, applying for a business license, applying for a birth certificate, and paying for utilities. The main factors that hinder the spread of digital services are the low level of financing for technological development and cyber security, the presence of software piracy, insufficient protection of intellectual property rights, insufficient number of mobile broadband subscribers, significant investment risks, undeveloped financial and banking services. Ukraine’s strengths contributing to the development of the digital economy are high-quality training of IT professionals, their ability to work with large data sets, e-democracy, sufficient speed of Internet connections and the implementation of investment projects in the field of telecommunications. This gives grounds to assert the significant opportunities of the Ukrainian state to develop the digital economy in the future. The government together with business have to take the following steps to overcome the problem of developing the digital economy: to develop the infrastructure for mobile Internet, Internet of things, cloud technologies and cyber security, i.e. “solid” infrastructure; to create full-fledged conditions for e-commerce and e-business; to form “soft” infrastructure aimed at data openness, identification and trust of citizens, the improvement of public services, etc .; to provide digital transformation projects through their implementation at the regional and national levels; to provide the population with information about possible risks from the total digitalization of the economy; to ensure technological and consulting support in the field of using secure information and communication systems. The development of the digital economy is an objective reality nowadays, taking into account the rapid progress in the field of technological and innovative support of all spheres of society. Digitalization will reduce the cost of paper money transactions, reduce corruption by providing most transactions electronically, facilitate access to most public administration services, and increase the efficiency of the economy on the whole. Conclusions of the research and prospects for further studies. The digital economy as a component of public administration system is the complex concept that involves the digitalization of public services and the development of the public sector through the active introduction of digital products in all spheres of the society. Considering the potential of Ukraine, its strengths and global trends that objectively affect the Ukrainian state, we can predict that the development of the digital economy will transform domestic industries and reformat them according to the needs and demands of the population.


2020 ◽  
pp. 75-117
Author(s):  
A.N. Shvetsov

The article compares the processes of dissemination of modern information and communication technologies in government bodies in Russia and abroad. It is stated that Russia began the transition to «electronic government» later than the developed countries, in which this process was launched within the framework of large-scale and comprehensive programs for reforming public administration in the 1980s and 1990s. However, to date, there is an alignment in the pace and content of digitalization tasks. At a new stage in this process, the concept of «electronic government» under the influence of such newest phenomena of the emerging information society as methods of analysis of «big data», «artificial intelligence», «Internet of things», «blockchain» is being transformed into the category of «digital government». Achievements and prospects of public administration digitalization are considered on the example of countries with the highest ratings — Denmark, Australia, Republic of Korea, Great Britain, USA and Russia.


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