scholarly journals IS WHATSAPP THE FUTURE OF WORKPLACE COMMUNICATION?: INVESTIGATING THE USE OF WHATSAPP IN DECISION- MAKING EPISODES

2020 ◽  
Vol 5 (1) ◽  
pp. 414-442
Author(s):  
Nor Azikin Mohd Omar ◽  
Nur Jijidiana Azmi ◽  
Nurshafawati Ahamad Sani
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Mobile Telephone ◽  
Workplace Communication ◽  
Primary Methods ◽  
Team Meetings ◽  
Phone Calls ◽  
The Future ◽  
Mobile Messaging Service ◽  
The Impact

Background and Purpose: Meetings, emails, phone calls and mobile telephone texts are often quoted as the primary methods of communication in the workplace settings. However, the rise of mobile messaging service has been superseding the use of these modes of communication. Hence, it is not surprising that messaging applications like Whatsapp has slowly replaced the transmission of messages in most workplace interaction. WA, the prominent global mobile messenger application (statistica.com) does not only allow users to send personal messages to others rapidly but also makes it possible for them to communicate in groups where the users can communicate interactively and achieve tasks swiftly.   Methodology: Drawing on WA group messages and audio recordings of meetings of team meetings, this work analyses the impact of WA on internal team communication by focusing on the processes of decision-making displayed by the members of a group of academics at an institution of higher education in Malaysia.   Findings: The analysis shows that the application functions as a useful platform for the team to negotiate solutions, make and revisit decisions that were previously decided in another interactional context.   Contributions: This paper concludes that the use of WA constitutes a daily reality in the investigated workplace, illuminate the intertextuality of DM processes across these contexts, and that it is reflective of its main purposes: to make quick decisions, give confirmation or approval, and provide information regarding the issues raised. The study also addresses the crucial question: is WA the future of workplace communication and will it become the preferred medium for decision- making?   Keywords: Decision-making, higher education, Malaysia, WhatsApp, workplace discourse.   Cite as: Mohd Omar, N. A, Azmi, N. J., & Ahmad Sani, N. (2020). Is Whatsapp the future of workplace communication?: Investigating the use of Whatsapp in decision-making episodes. Journal of Nusantara Studies, 5(1), 414-442. http://dx.doi.org/10.24200/jonus.vol5iss1pp414-442

An Analysis of Congestion During Running Events from the Perspective of Runners: Prevalence, Impact on Safety and Satisfaction, and Preferred Controls

2021 ◽  
Author(s):  
Sean Peckover ◽  
Aldo Raineri ◽  
Aaron T Scanlan
Keyword(s):  
Decision Making ◽  
Survey Data ◽  
Injury Risk ◽  
Likert Scale ◽  
Electronic Survey ◽  
Safety Concerns ◽  
The Future ◽  
Decision Making Processes ◽  
Cross Country ◽  
The Impact

This study aimed to examine the views of runners regarding their experiences with congestion during running events, including its prevalence, its impact on their safety and satisfaction, and their preferred controls to mitigate congestion. Runners (n = 222) with varied experience participating in running events (1-5+ years, 5-km races to Ultramarathons, and a mixture of road, trail, and cross-country events) completed an electronic survey. The survey was developed to assess the characteristics of respondents, whether they have experienced congestion during running events, the impact of congestion they have experienced during running events on their safety and satisfaction, and their preferred controls for congestion during running events. Survey data indicated runners had experienced some form of congestion prior to the race in the start corrals (93% of respondents), as the race started (97% of respondents), and during the race while running (88% of respondents). In turn, 73% of respondents indicated their experiences with congestion somewhat to extremely (i.e., rating of at least 3 on a 5-point Likert scale) negatively impacted their satisfaction with an event, while 43% of respondents indicated congestion somewhat to extremely negatively impacted their safety during an event. Regarding the impact of congestion on runner safety, 38% of respondents indicated they had slipped, while 27% of respondents indicated they had fallen during running events due to congestion. Further, congestion was attributed to injuries sustained (9%) and not finishing a race due to sustaining an injury (5%) during running events in some respondents. Respondents identified seeding runners based on previous run times (91%), use of wave starts (91%), and designing courses with limited pinch points, U-turns, and narrow paths (89%) as their most preferred controls to mitigate congestion during running events. Respondents resoundingly indicated self-seeding is not an effective method of managing congestion during running events. This study provides novel evidence that congestion is an issue for runners during running events, subsequently diminishing their satisfaction with events and posing safety concerns. In this way, race directors should involve runners in their decision-making processes when implementing appropriate controls to combat congestion for minimising injury risk to runners and ensuring a viable participant base remains attracted to their events in the future.

Decision-making system for higher education university selection: comparison of priorities pre- and post-COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Krishnadas Nanath ◽  
Ali Sajjad ◽  
Supriya Kaitheri
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Higher Education Institutions ◽  
Mode Of Delivery ◽  
Primary Data ◽  
Final Decision ◽  
Content Type ◽  
University Selection ◽  
The University ◽  
The Impact

PurposeUniversity selection in higher education is a complex task for aspirants from a decision-making perspective. This study first aims to understand the essential parameters that affect potential students' choice of higher education institutions. It then aims to explore how these parameters or priorities have changed given the impact of the COVID-19 pandemic. Learning about the differences in priorities for university selection pre- and post-COVID-19 pandemic might help higher education institutions focus on relevant parameters in the post-pandemic era.Design/methodology/approachThis study uses a mixed-method approach, with primary and secondary data (university parameters from the website and LinkedIn Insights). We developed a university selector system by scraping LinkedIn education data of various universities and their alumni records. The final decision-making tool was hosted on the web to collect potential students' responses (primary data). Response data were analyzed via a multicriteria decision-making (MCDM) model. Portal-based data collection was conducted twice to understand the differences in university selection priorities pre- and post-COVID-19 pandemic. A one-way MANOVA was performed to find the differences in priorities related to the university decision-making process pre- and post-COVID-19.FindingsThis study considered eight parameters of the university selection process. MANOVA demonstrated a significant change in decision-making priorities of potential students between the pre- and post-COVID-19 phases. Four out of eight parameters showed significant differences in ranking and priority. Respondents made significant changes in their selection criteria on four parameters: cost (went high), ranking (went low), presence of e-learning mode (went high) and student life (went low).Originality/valueThe current COVID-19 pandemic poses many uncertainties for educational institutions in terms of mode of delivery, student experience, campus life and others. The study sheds light on the differences in priorities resulting from the pandemic. It attempts to show how social priorities change over time and influence the choices students make.

The future of national tourism organisations marketing functions – there is no future?

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Brian Hay
Keyword(s):  
Decision Making ◽  
Best Interests ◽  
Power Relationships ◽  
Content Type ◽  
Friendship Groups ◽  
The Future ◽  
Decision Making Processes ◽  
Marketing Information ◽  
The Impact ◽  
Near Future

Purpose The purpose of this paper is to investigate the impact of two micro trends on the future marketing functions of national tourism organisations (NTOs): the increasing power of individuals and the irreverence of NTO’s current marketing functions. Design/methodology/approach Through a discussion of the literature driving the two identified micro-trends, a number of supportive sub-micro trends were also identified and explored. Findings The paper concludes that NTO’s have failed to recognise the growing distrust of monolithic organisations. NTO’s seem to be more concerned about their own survival, rather than providing a service to both their citizens and tourists. Also NTO’s have failed to acknowledge that tourists are much more confident in making their own decisions, based on marketing information from their own trusted “closed friendship groups”, rather than relying on NTO’s. Research limitations/implications The paper is based on a discussion of issues from only two micro-trends, but tourist decision-making processes may be more complex than suggested. Practical implications The paper concludes that in the near future there will be an increasing rejection of NTO’s marketing information, and in the longer term this may result in the demise of NTO’s. However, if NTO’s are to survive, it suggests two actions they could take to ensure their future relevance to both its citizens and tourists. Social implications Questioning whether national/state organisations always act in the best interests of its citizens, challenges the trust in NTO’s. The paper suggests that NTO’s recognise that their power relationships are more strongly linked to ideals of nationhood and endorsement by their international peers, rather than providing services to tourists. Originality/value This paper questions the implicate assumption that NTO’s should be a trusted source of marketing information. It suggests that NTO’s have failed to recognise the changing methods tourist use to help in their decision making.

The politics of bounded procurement: Purists, brokers and the politics-procurement dichotomy

2014 ◽  
Vol 14 (1) ◽  
pp. 33-61 ◽  
Author(s):  
Alexandru V. Roman
Keyword(s):  
Decision Making ◽  
Public Procurement ◽  
The Body ◽  
The Political ◽  
Original Research ◽  
Complex Environments ◽  
Structured Interviews ◽  
The Future ◽  
Environmental Instability ◽  
The Impact

The last two decades have witnessed a tremendous growth in the body of literature addressing the importance and the impact of contracting and public procurement within the context of devolution of government. The austere budgetary and financial outlooks of the future suggest that the significance of the area will only continue to grow. As such, generating explanatory frameworks, within dimensions such as decisionmaking and accountability in public procurement, becomes crucial. Drawing from original research this article suggests one possible frame for understanding administrative decision-making in complex environments. Based on semi-structured interviews with public procurement specialists, the study identifies two decision-making patterns− broker and purist. It is asserted that the decision-making dynamics exhibited by administrators are contingent on their perceptions regarding environmental instability, in particular the political volatility surrounding their work.

scholarly journals The use of the job enrichment technique for decision-making in higher education: The case of the Philippines

2015 ◽  
Vol 13 (1) ◽  
Author(s):  
Kolawole Samuel Adeyemo ◽  
Chika Sehoole ◽  
Constancia G. Cueno
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Working Conditions ◽  
Rank Correlation ◽  
The Philippines ◽  
Chi Square ◽  
Enrichment Technique ◽  
Managerial Implications ◽  
Job Enrichment ◽  
The Impact

Orientation: This article provides an explorative analysis of the use of the job enrichment technique for decision-making in higher education in the Philippines.Research purpose: The profile of administrators in charge of decision-making was investigated in terms of their level of familiarity with, and use of, this technique in achieving the goals of enriching jobs, retaining staff and ensuring job-motivation in higher education.Motivation for the study: Given the increasingly competitive higher education environment in which higher education employees, including academics, work, the pressure on their performance, and their search for ideal working conditions, it is important to measure the impact of the job enrichment technique on employee and higher education organisations.Research design, approach and method: The study used a quantitative method. The respondents of this study consisted of 206 administrators. Spearman Rank, Correlation Coefficient, Point Bi serial and Chi-square were used to analyse the relationships between the demographic characteristics and job enrichment technique. Multiple Regression Coefficient was used to predict job enrichment.Main findings: The findings suggest that educational attainment and experience are the most important factors for predicting success as an administrator in higher education.Practical and managerial implications: Job enrichment should not only focus on the knowledge, experience and skills of administrators, but should be extended to encompass the context and working conditions of employees.Contribution: In the context of fiscal austerity measures that result in fewer resources becoming available for higher education, it is important to have competent decision-makers who are able to motivate staff.

Is instant messaging the future of workplace communication for oral and maxillofacial surgery?

2015 ◽  
Vol 6 (4) ◽  
pp. 180-186 ◽  
Author(s):  
Cristina Verea Linares ◽  
Johno Breeze
Keyword(s):  
Instant Messaging ◽  
Maxillofacial Surgery ◽  
Mobile Telephone ◽  
Patient Specific ◽  
Oral And Maxillofacial Surgery ◽  
Junior Doctors ◽  
Specific Information ◽  
Workplace Communication ◽  
Phone Calls ◽  
Near Future

Mobile telephone texts are the primary method of communication among junior doctors, superseding phone calls and bleeps. However, instant messaging is now one of the most common methods of social communication worldwide, and will likely supersede texting in the near future – but concerns over its security suggest further research is urgently required into the content of such communications, if it is to transmit patient specific information.

Shaping the future of a globalized world

2015 ◽  
Vol 39 (3) ◽  
pp. 162-181 ◽  
Author(s):  
Joan Burkhardt ◽  
Elisabeth E. Bennett
Keyword(s):  
Higher Education ◽  
International Students ◽  
Human Resource Development ◽  
Small Sample ◽  
Cross Cultural ◽  
Interaction Patterns ◽  
Content Type ◽  
The Future ◽  
The Impact ◽  
Cultural Interactions

Purpose – The purpose of this paper is to understand how everyday cross-cultural interactions affected the adjustment of undergraduate international students attending a private university in the northeastern United States of America. Design/methodology/approach – Data were collected primarily through interviews with nine international students and observations at “Eastern University”. Students were purposively selected to balance gender and world regions. Analysis used constant comparison until findings emerged, which were member-checked with study participants (Merriam, 2009). Findings – Findings show that the impact of university diversity initiatives for promoting everyday cross-cultural interactions is described as creating an us/them divide, promoting solidarity and establishing a cultural presence. It is concluded that formal university events foster recognition of the campus diversity international students help provide, but their impact on everyday cross-cultural interactions is both positive and negative. Additionally, the mode by which undergraduate international students are introduced to their US campus affects their integration and future interaction patterns. Research limitations/implications – Further research is needed to explore higher education institutions (HEIs)’ connection to human resource development (HRD) for shaping the future global arena. Studies that address the continuum from higher education to the workforce are needed to prepare the next generation of professionals for a global world. This study is limited due to small sample size. Findings are not generalizable in a statistical sense, but HRD professionals in HEIs may compare the details in this study with their own institutions. Originality/value – This study contributes to the discussion of national HRD by addressing international students and their insights into how diversity programs impact adjustment in an American setting. Additionally, organizational and faculty development initiatives in academic institutions can be improved by understanding the insights found in this study.

scholarly journals Kurdish Students’ Motivation to Study in Hungary

2019 ◽  
Vol 2 (2) ◽  
pp. 150-159
Author(s):  
Sana Khudur
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Student Motivation ◽  
Process Model ◽  
Qualitative Interview ◽  
Education Level ◽  
Face To Face ◽  
Interview Method ◽  
The Future ◽  
Motivational Behavior

The present study intends to explore the motivation of Kurdish students to study in Hungary. To answer the query of the study; an in-depth qualitative interview method was employed. Nine higher education level students (BA, MA or PhD), five males and four females who are studying at four different universities in Hungary were interviewed. Individual face to face interviews were organised to engage into the details of what could be achieved from the participants and to discover their study experiences deeply. Based on the collected data outcomes; a process model of Kurdish student motivation to study in Hungary was designed which identifies the main stages of their motivational behavior in a process way from the initial wishes to accomplishments. The findings reveal that several reasons have impacts on responders` decision making and the choice of country. Also, the participants are highly motivated on their studies because of the future accomplishments they could gain as the result of pursuing their studies abroad and getting an international qualification

scholarly journals Kurdish Students’ Motivation to Study in Hungary

2019 ◽  
Vol 2 (2) ◽  
pp. 6-15
Author(s):  
Sana Khudur
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Student Motivation ◽  
Process Model ◽  
Qualitative Interview ◽  
Education Level ◽  
Face To Face ◽  
Interview Method ◽  
The Future ◽  
Motivational Behavior

The present study intends to explore the motivation of Kurdish students to study in Hungary. To answer the query of the study; an in-depth qualitative interview method was employed. Nine higher education level students (BA, MA or PhD), five males and four females who are studying at four different universities in Hungary were interviewed. Individual face to face interviews were organised to engage into the details of what could be achieved from the participants and to discover their study experiences deeply. Based on the collected data outcomes; a process model of Kurdish student motivation to study in Hungary was designed which identifies the main stages of their motivational behavior in a process way from the initial wishes to accomplishments. The findings reveal that several reasons have impacts on responders` decision making and the choice of country. Also, the participants are highly motivated on their studies because of the future accomplishments they could gain as the result of pursuing their studies abroad and getting an international qualification. 

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