scholarly journals Annual Report on the Evaluation of Patient Satisfaction at a Pneumophthisiology Hospital

2021 ◽  
Vol 26 (3) ◽  
pp. 27-29
Author(s):  
Violeta Frâncu
Keyword(s):  
Patient Satisfaction ◽  
Interpersonal Communication ◽  
Communication Skills ◽  
Service Provider ◽  
Medical Staff ◽  
Annual Report ◽  
Technical Skills ◽  
Patient Will ◽  
Inadequate Care ◽  
Special Circumstances

Abstract Patients realize how care was provided, but it is difficult for them to know when expectations were reasonable or when unwanted outcomes were caused by inadequate care or special circumstances. Research in the field shows that satisfaction is related to the perception of technical skills, intelligence and qualification of medical staff, but, in general, the perception of interpersonal communication skills of medical staff is more important. A number of studies have shown that patients tend to be more satisfied with the care provided if the behaviour of the service provider (doctor, nurse, etc.) “conforms” their expectations. Communication skills, empathy, the care offered, attention to personal issues influences how a patient will evaluate the care received.(1,2,3)

scholarly journals Public Service in Interpersonal Communication

2019 ◽  
Vol 1 (5) ◽  
Author(s):  
Ira Lusiawati
Keyword(s):  
Interpersonal Communication ◽  
Communication Skills ◽  
Public Service ◽  
Service Provider ◽  
Public Services ◽  
Service Providers ◽  
Mutual Understanding ◽  
The Public

One important aspect in the implementation of public services is the ability of a service officer to interact and communicate with others. Communication is the most common thing in providing services. Good value whether or not a service is often seen from how the service providers in communicating with customers. For this communication skills must be owned and mastered properly by each service provider. In the implementation of public services, communication skills become one of the important aspects that will affect how effective the public services are provided and will determine how the community as a customer in responding to and imaging the funding organization. To communicate must be able to place humans in an honored position as well as public service is an effort to humanize humans (human humanization). In communication there is delivery of information and from one person to another. Communication will be good if there is mutual understanding between the sender and receiver of information so that the message conveyed is easily understood . This paper reviews the effectiveness of interpersonal communication within organizations to improve the quality of public services.

scholarly journals ¡Son las Formas, Estúpido!: En Busca de las Claves de la Alianza Terapéutica desde la Gestión de la Insatisfacción / The Manners, Stupid! In Search of the Keys of the Therapeutic Alliance from the Management of Dissatisfaction

2012 ◽  
Vol 1 (1) ◽  
Author(s):  
Antoni Corominas Díaz
Keyword(s):  
Mental Health ◽  
Patient Satisfaction ◽  
Therapeutic Alliance ◽  
Therapeutic Relationship ◽  
Communication Skills ◽  
Technical Skills ◽  
The Core ◽  
Salud Mental

ABSTRACTThe aim of this study is to determine the core factors of the therapeutic relationship in mental health, and therefore, the basis of a successful therapeutic alliance. The source of data analyzed includes surveys of patient satisfaction and the study of the main causes of patient’s complaints. Communication skills, attitudes and manners emerge as essentials when it comes to satisfactory relationships. The failure of the therapeutic alliance arises when patients feel that they have been roughly or wrongly treated and, even more, when they perceive a lack of involvement or effort by the therapist. A model of inverted pyramids is postulate in order to describe the apparently divergent values of patients and therapists. These include knowledge-technical skills, attitudes-empathy, and forms-manners. Also, three paradoxes are described that summarize the main challenges in the current framework of the therapeutic relationships.RESUMENSe analizan los elementos que podrían considerarse nucleares en la relación entre profesionales y pacientes en el campo de la salud mental y el diseño de estrategias encaminadas a una exitosa alianza terapéutica. A partir de datos procedentes de encuestas en este ámbito y del estudio de los principales motivos de queja de los pacientes se pone de manifiesto la importancia de los aspectos relacionados con la comunicación y que radican en elementos formales y de actitud. Se condensa el fracaso de la relación terapéutica en un punto de no retorno en que el paciente percibe una suerte de «maltrato» formal con un escaso «esfuerzo» o implicación por parte del profesional. Se construye un posible modelo de pirámides invertidas en las respectivas jerarquías de valores de profesionales y pacientes para ilustrar el peso diferencial que comportan los elementos de la tríada trato-formas, actitudes-habilidades empáticas y conocimientos-técnicas. Se sintetizan tres grandes paradojas que resumen las fisuras actuales en la relación terapéutica: hiperespecialización de Servicios para proporcionar elementos básicos de escucha y calidez; demanda de atención centrada en problemas cotidianos o aparentemente banales (patología «menor» o adaptativa) pero que requieren de mayor tiempo y habilidades que los trastornos graves; establecimiento de un vínculo firme y provisión de sintonía, proximidad y empatía como pilares de una buena relación terapéutica pero que asimismo entrañan el riesgo de dependencia y la dificultad en el establecimiento de límites.

Improving Communication Skills in Health Care

2013 ◽  
Vol 20 (3) ◽  
pp. 109-117
Author(s):  
Lynda Katz Wilner ◽  
Marjorie Feinstein-Whittaker
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Communication Skills ◽  
Health Care Professionals ◽  
Skills Training ◽  
International Medical Graduate ◽  
Medical Graduate ◽  
Health Care Environment ◽  
Medical Interpreters ◽  
Accent Modification

Hospital reimbursements are linked to patient satisfaction surveys, which are directly related to interpersonal communication between provider and patient. In today’s health care environment, interactions are challenged by diversity — Limited English proficient (LEP) patients, medical interpreters, International Medical Graduate (IMG) physicians, nurses, and support staff. Accent modification training for health care professionals can improve patient satisfaction and reduce adverse events. Surveys were conducted with medical interpreters and trainers of medical interpreting programs to determine the existence and support for communication skills training, particularly accent modification, for interpreters and non-native English speaking medical professionals. Results of preliminary surveys suggest the need for these comprehensive services. 60.8% believed a heavy accent, poor diction, or a different dialect contributed to medical errors or miscommunication by a moderate to significant degree. Communication programs should also include cultural competency training to optimize patient care outcomes. Examples of strategies for training are included.

Breastfeeding Telephone Triage and Advice

2015 ◽  
Author(s):  
Maya Bunik
Keyword(s):  
Customer Service ◽  
Medical Staff ◽  
Problem Solver ◽  
Breast Pain ◽  
Telephone Triage ◽  
Milk Supply ◽  
Topic Area ◽  
New Information ◽  
Special Circumstances ◽  
Key Questions

Created by a leading breastfeeding and phone care practitioner, this newly revised problem-solver helps nurses, lactation professionals, and other medical staff confidently advise breastfeeding mothers. It is ideal for use with the acclaimed AAP Pediatric Telephone Protocols. For quick and convenient access, 65 practice-tested protocols are grouped by topic area including: Mother Milk Expression Baby--Early and Later Special Circumstances. More than 50 illuminating photos help triagers zero-in on caller problems. NEW in the 2nd Edition! New protocols -- breast pain chronic >1 week... low milk supply with older baby >6 months... marijuana use....MRSA...sleepy newborn New content throughout -- all sections and references thoroughly updated Essential new information on medications -- including responses to key questions triagers receive from nursing moms NEW quick-reference tables: Pain in breastfeeding Touchpoints for overcoming obstacles to exclusivity NOTE: 1st Edition ebook format of Brestfeeding Telephone Triage and Advice (MA0636) is available for sale for customers interested in purchasing a copy, through October 2015 by contacting AAP Customer Service at [email protected] or by calling (847) 434-4000, or toll free (866) 843-2271.

scholarly journals Adolescent Interpersonal Communication Patterns

Curationis ◽  
1999 ◽  
Vol 22 (4) ◽  
Author(s):  
S Grobler
Keyword(s):  
Qualitative Research ◽  
Interpersonal Communication ◽  
Interpersonal Relationships ◽  
Communication Skills ◽  
Data Gathering ◽  
Target Population ◽  
Training Programme ◽  
Communication Patterns ◽  
Group Discussions ◽  
Psychiatric Problems

Adolescents are admitted to psychiatric wards presenting with psychiatric problems which are essentially secondary to problematic interpersonal relationships. Successful interpersonal relationships however depend on effective interpersonal communication. Therefore the aim of research on adolescent interpersonal communication was to explore and describe the interpersonal communication patterns of adolescents and to develop an interpersonal communication skills approach to facilitate adolescent interpersonal communication skills within a training programme for adolescents. In this article however attention will be given to the description of the interpersonal communication patterns of adolescents. The target population of the research was 17 year old adolescents. The research consisted of a pre-phase where two contextual scenarios were formulated within group discussions with adolescents. During phase one of the research these scenarios were used to obtain video taped role plays from pairs of adolescents of the target population which were transcribed for data gathering purposes. Written dialogues were also obtained from each pair of adolescents on the same scenarios used for triangulation purposes. During phase two of the research the data was analysed according to Tesch’s method and a literature control was done to verify the results. Guba’s model for the trustworthiness of qualitative research was used.

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