scholarly journals MEMOTRET KEBERHASILAN SIMRS TERHADAP KUALITAS PELAYANAN SELAMA PANDEMI COVID-19 DI RUMAH SAKIT SWASTA DI BALI

2021 ◽  
pp. 709
Author(s):  
Ni Luh Komang Try Widyantari ◽  
Ida Bagus Teddy Prianthara
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Model ◽  
Quality System ◽  
P Value ◽  
System Quality

Penelitian ini bertujuan untuk memotret keberhasilan SIMRS terhadap kualitas pelayanan selama Pandemi Covid-19 di Rumah Sakit Swasta di Bali. Penelitian ini telah dilakukan di Rumah Sakit Swasta di Bali yang memiliki dan menerapkan SIMRS dengan memberikan kuisioner kepada 100 responden. Data penelitian dianalisis dengan metode SEM (Structural Equation Model) menggunakan SmartPLS 3.3. Hasil penelitian ini adalah Safety Quality, System Quality, dan Information Quality dari SIMRS terbukti berpengaruh positif dan signifikan terhadap kualitas pelayanan Kesehatan selama pandemi covid-19 di RS Swasta di Bali (t-statistic > 1,96 dan p value < 0,05).  Service Quality dari SIMRS tidak terbukti berpengaruh positif dan signifikan terhadap kualitas pelayanan kesehatan selama pandemi covid-19 di RS Swasta di Bali (t-statistic < 1,96 dan p value > 0,05). System Quality dari SIMRS merupakan faktor yang paling dominan yang mempengaruhi kualitas pelayanan Kesehatan yang memiliki koefisien path 0,526.

scholarly journals Analisis Evaluasi Keberlanjutan E-Filling di Kota Palembang

2019 ◽  
Vol 9 (2) ◽  
Author(s):  
Dewi Sartika ◽  
Imelda Saluza
Keyword(s):  
Service Quality ◽  
Least Squares ◽  
Conceptual Model ◽  
Partial Least Squares ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Model ◽  
System Quality ◽  
Tax Returns

<p align="center"><strong><em>Abstract</em></strong></p><p><em>DJP </em><em>continues to optimize the collection of tax returns by facilitating a technology-based tax service system, one of which is e-filing that has been running since 2016. </em><em>However, e-filing turned out to have less influence on the delivery of </em><em>Tax Returns (SPT) as reflected in the electronic SPT monitoring data that only met 78% of the 2017 target. This is caused by various problems that arise during the use of e-filing such as individual technology capabilities, loss of efin, forgetting DJP Online account passwords to lack of awareness about the importance of submitting SPT. Problems encounter during the use of e-filing are the basis for evaluating the continued use of e-filling in Palembang. The development of a conceptual model was conducted to evaluate the sustainability of the use of e-filing. The development of a conceptual model basically has a scarcity of supporting theories used and has a complex model. To overcome this problem, Partial Least Squares (PLS) Structural Equation Model (SEM) could be applied to. The results of data analysis found that information quality and service quality did not have a positive influence on the sustainability of the use of e-filing and the level of correlation between information quality, system quality, service quality, and individual ability was still small towards the sustainability of the use of e-filing. The findings of this research are very important for the KPP Pratama in Palembang to analyze the sustainability of the use of e-filing that has been proven empirically, multidimensional and in a specific context. This knowledge could be used as a reference to improve overall quality of taxation for the sake of sustainable use of e-filing.</em></p><p><strong><em>Keyword</em></strong><strong><em>s </em></strong><em>: </em><em>SPT, </em><em>e</em><em>-filing, PLS SEM</em></p><p align="center"><strong><em>Abstrak</em></strong></p><p><em>DJP terus berupaya mengoptimalkan pengumpulan Surat Pemberitahuan Tahunan (SPT) pajak dengan memfasilitasi sistem pelayanan perpajakan berbasis teknologi, salah satunya adalah e-filing yang telah berjalan sejak tahun 2016. Namun, e-filing ternyata kurang berpengaruh terhadap penyampaian SPT yang tergambar pada data hasil monitoring SPT elektronik yang hanya memenuhi 78% dari target sasaran tahun 2017. Hal ini disebabkan oleh berbagai masalah yang muncul selama pemanfaatan e-filing seperti kemampuan teknologi individu, kehilangan efin, lupa password akun DJP Online hingga kurangnya kesadaran tentang pentingnya penyampaian SPT. Permasalahan selama penggunaan e-filing menjadi dasar untuk melakukan evaluasi terhadap keberlangsungan penggunaan e-filling di Palembang. Pengembangan model konseptual dilakukan untuk mengevaluasi keberlanjutan penggunaan e-filing. Pengembangan model konseptual pada dasarnya memiliki kelangkaan teori-teori pendukung yang digunakan dan memiliki model yang kompleks. Untuk mengatasi masalah ini dapat menggunakan Partial Least Squares (PLS) Structural Equation Model (SEM). Hasil analisis data mendapatkan temuan bahwa kualitas informasi dan kualitas layanan tidak memiliki pengaruh positif terhadap keberlanjutan penggunaan e-filing dan tingkat korelasi antara kualitas informasi, kualitas system, kualitas layanan, dan kemampuan individual masih kecil terhadap keberlanjutan penggunaan e-filing. Temuan peneliti ini sangat penting bagi pihak KPP Pratama kota Palembang untuk menganalisa keberlanjutan penggunaan e-filing yang telah dibuktikan secara empiris, multidimensional dan konteks yang spesifik. Pengetahuan ini dapat dapat menjadi acuan untuk meningkatkan kualitas secara keseluruhan demi keberlanjutan penggunaan e-filing.</em></p><p><strong><em>Kata kunci</em></strong><em> : SPT, e-filing, PLS SEM, </em></p>

scholarly journals Assessment of University Students on Online Remote Learning during COVID-19 Pandemic in Korea: An Empirical Study

2021 ◽  
Vol 13 (19) ◽  
pp. 10821
Author(s):  
Ji-Hee Jung ◽  
Jae-Ik Shin
Keyword(s):  
Service Quality ◽  
University Students ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Model ◽  
Learner Satisfaction ◽  
Quality Information ◽  
System Quality ◽  
Positive Effect ◽  
Remote Learning

The COVID-19 pandemic is affecting business, society, and education worldwide. In particular, it is an example of a non-face-to-face approach in commerce and education. As the pandemic has lasted for nearly two years in Korea, online remote learning has been held at universities for four semesters. There are learning management systems (LMSs) and real-time Zoom lectures for the types of online remote learning widely used at Korean universities, and students and professors are adapting with some difficulties due to the unfamiliar lecture environment. Assessment of students’ online remote learning is essential in reinforcing strengths and compensating for weaknesses. This study aimed to investigate the relationship between online remote learning quality (system quality, information quality, and service quality), flow, and learner satisfaction, and the implications are presented. A survey was conducted on 182 university students, and the structural equation model of AMOS 21.0 was used to analyze the research hypothesis. The results of the empirical analysis were as follows. First, system quality, information quality, and service quality had a positive effect on flow. Second, system quality, information quality, and service quality had a positive effect on learner satisfaction. Third, flow had a positive effect on learner satisfaction. It seems that online remote learning in university is becoming a new normal. In conclusion, the implications and limitations of this study are presented.

Pengaruh E-Service Quality terhadap Customer Satisfaction dan Loyalty pada Pengguna Gopay di Indonesia

2020 ◽  
Vol 4 (2) ◽  
pp. 11
Author(s):  
Miranda Berliana ◽  
Dinda Amanda Zulestiana
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation Model ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Equation Model

Abstrak: Pada era modern saat ini kemajuan teknologi semakin berkembang pesat dan membawa kita kepada arah basis digital dan mobile. Fenomena tersebut dimanfaatkan oleh industri perbankan untuk berinovasi dalam hal pembayaran secara elektronik yang biasa kita sebut dengan e-money. Uang elektronik muncul dipicu dengan adanya tuntutan dari masyarakat saat ini. Sistem pembayaran yang ada saat ini dituntut untuk dapat melayani setiap kebutuhan masyarakat dalam pemindahan dana dengan efektif dan efisien. Salah satu inovasi yang diluncurkan saat ini adalah Gopay, metode pembayaran berbasis server yang dikeluarkan oleh Gojek Indonesia. Penelitian ini memiliki tujuan yaitu menentukan efek e-service quality pada customer satisfaction dan customer loyalty pelanggan Gopay di Indonesia. Kuesioner dikumpulkan secara online dengan menggunakan google form sebanyak 400 responden. Pengolahan data menggunakan Structural Equation Model (SEM) dengan menggunakan bantuan program AMOS 24. Berdasarkan hasil penelitian ditemukan bahwa e-service quality memiliki pengaruh positif terhadap customer satisfaction, yang dimana customer satisfaction sendiri memiliki pengaruh yang positif terhadap customer loyalty, namun ditemukannya ketidak pengaruhan yang positif bagi e-service quality terhadap customer loyalty.

PERSEPSI KUALITAS DAN PERFORMA SISTEM APLIKASI AKUNTANSI MYOB

2017 ◽  
Vol 13 (2) ◽  
pp. 154-165
Author(s):  
Septian Bayu Kristanto ◽  
Carlin Windyan
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Work Performance ◽  
Equation Model ◽  
University Student ◽  
User Performance ◽  
System Quality ◽  
Equation Modelling ◽  
Paper Form ◽  
Accounting Software

The purpose of this study wants to examine the effect of System Quality (SysQua) to Service Quality (ServQua), System Quality (SysQua) to Work Performance (WorkPef), and Service Quality (ServQua) to Work Performance (WorkPef). The object in this research is MYOB accounting software. The data gathers with quesionnaires in 2 types, physicals (paper) and online (using Google form).  From 315 questionnaires distributed consisted of 194 respondents through online, and 116 respondents through paper form. All the questionnaires are returned. The obtained data were analyzed using structural equation modelling. The result of data analysis showed that the System Quality (SysQua) have positive significant effect on the Service Quality (ServQua), Service Quality (ServQua) have positive significant effect on Work Performance (WorkPef), and System Quality (SysQua) have positive significant effect on Work Performance (WorkPef). The overall result indicates that MYOB have a good quality and related to user performance. Specifically, the user refers to basic user, which is university student.   Tujuan penelitian ini adalah untuk menguji pengaruh hubungan System Quality (SysQua) terhadap Service Quality (ServQua), System Quality (SysQua) terhadap Work Performance (WorkPef) dan Service Quality (ServQua) terhadap Work Performance (WorkPef). Objek pada penelitian ini yaitu software akuntansi MYOB. Teknik pengumpulan data menggunakan metode purposive sampling. Perolehan data dengan kuesioner terdiri dari 2 tipe yaitu fisik (kertas) dan online (menggunakan Google form). Dari 315 kuesioner yang tersebar terdiri dari 194 responden melalui online dan 116 responden melalui kertas. Semua kuesioner telah kembali. Pengelolahan data menggunakan Structural Equation Model. Hasil dari penelitian ini menunjukkan bahwa System Quality (SysQua) berpengaruh positif signifikan terhadap Service Quality (ServQua), Service Quality (ServQua) berpengaruh positif signifikan terhadap Work Performance (WorkPef), dan System Quality (SysQua) berpengaruh positif signifikan terhadap Work Performance (WorkPef). Hasil keseluruhan menunjukkan bahwa MYOB memiliki kualitas yang baik dan terkait dengan kinerja pengguna. Secara khusus, pengguna mengacu kepada pengguna tingkat dasar, yang merupakan mahasiswa.

scholarly journals Antecedents of Customers Loyalty towards Go-Jek Service

Telaah Bisnis ◽  
2021 ◽  
Vol 21 (2) ◽  
pp. 69
Author(s):  
Helmy Ilham Nugraha ◽  
Anas Hidayat ◽  
Putra Endi Catyanadika ◽  
Sri Rejeki Ekasasi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation Model ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Equation Model ◽  
Sem Analysis ◽  
Website Design ◽  
Consumer Loyalty ◽  
Purposive Sampling

Service quality is one of the biggest factors in determining consumer loyalty. The aim of this study is to analyze how the Go-Jek service quality an influence customer satisfaction in shaping customer loyalty to the Go-Jek company. This research is quantitative and the variables examined in this study are website design, reliability, trust, customer satisfaction, to support consumer loyalty. This research was conducted in Yogyakarta and the data was collected using a questionnaire based on a Likert-scale, and the taking method uses purposive sampling with 300 respondents. Data were then analyzed using structural equation model (SEM) analysis with the help of WarpPLS software. The results of the study show that the effect of e-service quality on customer loyalty to the Go-Jek company were positive and significant.

scholarly journals Effect of Communication, Governance and Financial Capability on Service Quality and Lecturer Performance

2017 ◽  
Author(s):  
Syahrir DM ◽  
Murdifin Haming ◽  
Zainuddin Rahman ◽  
Junaiddin Zakaria
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
The Other ◽  
Financial Capability ◽  
Financial Capacity ◽  
Mediating Role ◽  
Insignificant Effect ◽  
Sample Data

The purpose of this study was to analyze the effect of communication, governance and financial capacity on service quality and lecturer performance. The population in this study is 2,381 lecturers in Makassar area, slovin formulation was used to obtain 342 lecturers as a sample. Data from the questionnaires were analyzed using Structural Equation Model using AMOS Ver. 18. The study found that the communication and governance positive and significant effect on service quality, financial capability has a negative and no significant effect on service quality. Communication and financial capability has a positive and significant effect on lecturers performance, while the governance positive and insignificant effect on lecturers performance. Service quality has a positive and significant effect on lecturers’ performance. Indirectly for variable i.e. service quality as a mediating role has a positive and insignificant in explaining the effect of communication on lecturer performance, Service quality as a mediating role has a positive and insignificant in explaining the effect of governance on lecturer performance. On the other section, service quality as a mediating role has a negative and significant in explaining the effect of financial capabilities on lecturer’s performance.

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

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