The effects of KIBS outsourcing on Aragon firms’ efficiency

2021 ◽  
Vol 28 (1) ◽  
Author(s):  
Fernando Rubiera Morollón ◽  
Ana Gómez Loscos ◽  
Eva Pardos
Keyword(s):  
Information And Communication Technologies ◽  
Essential Element ◽  
Communication Technologies ◽  
General Tendency ◽  
Competitive Advantages ◽  
Business Services ◽  
Clear Effect ◽  
Information And Communication ◽  
Knowledge Intensive ◽  
Use Of Knowledge

The use of Knowledge Intensive Business Services (KIBS) has become an essential element for competitiveness in modern economies. New competitive advantages often relate to capacity of innovation, the correct use of information and communication technologies, product design or market analysis, among others. The activities related to these new advantages require a great specialization in order to obtain high levels of efficiency. This is the main reason that explains the general tendency to contract externally KIBS. Nevertheless, externalisation is not necessarily a guarantee of efficiency. This paper focuses on Aragon, with a relatively under-developed supply of KIBS, and explores the effect of the use and external provision of these services on regional firms’ efficiency. We use a database of tertiary and secondary firms and apply a non-parametric approach, the DEA technique, to this analysis. Results show that the mere use of KIBS has no clear effect on efficiency, but such a clear effect can be observed when some types of these activities are externally consumed.

scholarly journals A Knowledge-Based Framework for Service Management

2017 ◽  
Vol 16 (04) ◽  
pp. 1750039 ◽  
Author(s):  
John N. Walsh ◽  
Jamie O’Brien
Keyword(s):  
Information And Communication Technologies ◽  
Service Management ◽  
Communication Technologies ◽  
Service Firms ◽  
Business Services ◽  
Knowledge Based ◽  
Information And Communication ◽  
Increasing Knowledge ◽  
Knowledge Intensive

The purpose of this paper is to investigate how information and communication technologies are used for service standardisation, customisation, and modularisation by knowledge-intensive service firms through the development and empirical validation of a knowledge-based framework. This paper uses 59 in-depth interviews, observational data, and document analysis from case studies of three service-related departments in high-technology, multinational knowledge-intensive business services (KIBSs). Prior research does not conceptualise the relationships between service customisation, standardisation and modularisation. This paper seeks to overcome this gap by integrating insights from research on the role played by both knowledge and information and communication technologies (ICTs) to construct and validate a framework to deal with this gap. It outlines the implications for service firms’ use of ICT to deal with increasing knowledge intensity as well as indicating the circumstances under which service knowledge is best customised, standardised and modularised. Further testing in other industries would prove useful in extending the usefulness and applicability of the findings. The originality of the paper lies in developing and validating the first framework to outline the relationship between how service knowledge is customised, standardised or modularised and indicating the associated issues and challenges. It emphasises the role of knowledge and technology. The value of this framework increases as more firms deal with increasing knowledge intensity in the services they provide and in their use of ICTs to reap the benefits of appropriate knowledge reuse.

Building Sudan Water Knowledge Sharing Based on Global Technology

2010 ◽  
pp. 140-155
Author(s):  
Rafaa Ashamallah Ghobrial
Keyword(s):  
Global Change ◽  
Knowledge Sharing ◽  
Information And Communication Technologies ◽  
Daily Life ◽  
Communication Technologies ◽  
Digital Systems ◽  
Water Based ◽  
Information And Communication ◽  
Digital Knowledge ◽  
Use Of Knowledge

Advances in information and communication technologies are key agents for global change. The emerging of new digital systems together with the ongoing processes of globalization is facilitating faster sharing of information and innovations. Knowledge is crucial need of any country as well as initiative of international communities which should be empowerment of all its citizens through access and use of knowledge. It listed briefly the knowledge sharing elements which make changes in our organization of work and daily life. The infrastructure of knowledge sharing in the Sudan is carefully studied. The water based knowledge is analyzed and finally digital knowledge assets that support and stimulating knowledge sharing are approached.

Restructuring and Globalization of Telecommunications Industry

2021 ◽  
pp. 1245-1265
Author(s):  
Sasmita Mohanty
Keyword(s):  
Information And Communication Technologies ◽  
Driving Force ◽  
Global Economy ◽  
Communication Technologies ◽  
Telecommunications Industry ◽  
Advanced Technology ◽  
Competitive Advantages ◽  
Early 19Th Century ◽  
Technology Sector ◽  
Information And Communication

Restructuring and globalization are very important for every technology sector. It provides key competitive advantages to the companies over their rivals. Telecommunications sector is an important strategic segment of the modern economy. Telecommunications is also an advanced technology sector and its restructuring is essential to optimize its revenues. Now it has been evolved to information and communication technologies (ICT), which is the main driving force of growth worldwide. In fact, ICT has paved the way for modern globalization. Overall, ICT and ICT-enabled sectors are among the main contributors of global economy. This sector has passed through several restructuring and evolves continuously. Its globalization is obvious as it is the main technology which promotes globalization. In this chapter, the authors provide the restructuring of telecommunications sectors since the time of its inception in the early 19th century. They also analyzed the strategic changes that promote the restructuring and globalization of this sector.

scholarly journals Modern marketing technologies as a factor of increasing competitiveness of tourism enterprises

2020 ◽  
pp. 104-108
Author(s):  
O. V. Shpyrnya ◽  
E. Y. Globa ◽  
V. A. Dragina ◽  
V. I. Miroshnichenko
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Integrated Approach ◽  
Tourism Industry ◽  
Competitive Advantages ◽  
Tourism Product ◽  
Information And Communication ◽  
Tourism Enterprises ◽  
Tourism Services ◽  
Modern Technologies

Promotion of a tourism product and individual tourism services today is impossible without the use of modern marketing technologies. Their application is currently the key to the competitiveness of the tourism industry enterprises in the tourism services market. The article notes the penetration of various technological innovations in the activities of tourist enterprises, the development of information and communication technologies and the digitalization of marketing communications with the internal and external environment. The specifics of the formation of unique competitive advantages of the tourism industry enterprises is considered. Attention is focused on the need to demonstrate the main achievements, the uniqueness of the services provided on the website of the tourism industry enterprise. It is noted that the use of modern marketing technologies should not imply a rejection of classical methods of promotion. It is proposed to use an integrated approach that allows you to most effectively combine the provisions of classical marketing and the potential of modern technologies.

scholarly journals PROPOSALS FOR THE CREATION OF THE APPROPRIATE INSTITUTIONAL CONDITIONS OF THE FORMATION AND DEVELOPMENT OF LOGISTIC CLUSTERS IN THE ECONOMIC REGIONS OF UKRAINE

2019 ◽  
Vol 21 (3(72)) ◽  
pp. 138-149 ◽  
Author(s):  
N.V. TRUSHKINA ◽  
N.S. RYNKEVICH
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Digital Information ◽  
Competitive Advantages ◽  
Cluster Approach ◽  
Institutional Conditions ◽  
Information And Communication ◽  
The Creation ◽  
The Cost ◽  
Economic Regions

Topicality. One of the dynamic and rapid lines of development of modern regional ecosystems is transport logistics as an effective source of competitive advantages. This requires the use of new tools to improve the competitive ability of regions, including the cluster approach, the essence of which is the formation and development of logistic clusters by consolidating the efforts of the state, business, science, education in priority fields of economic activity. As international practice shows, the implementation of the cluster model of logistic activities will contribute to the reduction of total logistic costs by 12-35% as a result of reducing transport costs by 7-20% and the cost of handling operations by 20-30%, as well as accelerating the speed of circulation of material resources by 20-40%. Therefore, the creation of logistic clusters will create favorable conditions for the growth of the volume and quality of transport and logistics services and create a qualitatively new model of the regional economy.Aim and tasks. The aim of the article is to analyze the current state and problems of the formation of the institutional environment of functioning of logistic clusters in the economic regions of Ukraine, as well as to develop proposals for the creation of the appropriate institutional conditions for the development of logistic clusters as illustrated by the Prydniprovsky and Sloboda economic regions.Research results. It was found that the formation and effective functioning of logistic clusters in the regions of Ukraine is hampered by many key barriers that can be conditionally classified into the following groups, such as political, foreign economic, institutional, investment and financial, infrastructure, logistics. It was proved that for the effective development of logistic clusters in the economic regions of Ukraine it is reasonable to develop proposals for the creation of appropriate institutional conditions, which are to finalize the Strategies of the regional development in terms of institutional, investmen and financial, organizational and economic and information support of the functioning of logistic clusters using the cluster approach, as well as the Concepts of creating logistic clusters and Strategies for the integrated development of logistic clusters as a component of the regional transport and logistic system; implementation of the financial support mechanism, which includes exogenous and endogenous factors affecting the development of the regional transport and logistic system; the principles on which the formation of logistic clusters should be based; management functions (forecasting, planning, organization, accounting, control, analysis, regulation); a set of tools governing the organization and implementation of logistic activities, as well as the provision of transport services; financial instruments (venture investment, crowdinvesting, factoring, public-private partnership on the basis of attracting private investments, funds of credit institutions, foreign investment resources, grants of international financial organizations); means (digital, information and communication technologies, software, regulatory documents).Combination of modern cluster policy, mechanism of institutional support for the development of an integrated transport and logistic system and strategies of smart industry specializations in the context of decentralization will create the appropriate conditions for the formation of a logistic cluster as an effective form of partnership, strengthen the competitive advantages of the Prydniprovsky and Sloboda economic regions and increase the economic capacity of territorial communities.Conclusion. It was substantiated that the introduction of proposals for the creation of the appropriate institutional conditions for the formation and development of logistic clusters will contribute to a synergetic effect, the components of which are to increase the level of investment attractiveness of economic regions; increase revenues due to economic growth of territories; creation of new jobs and growth of employment; increase in the volume of cargo transportation and turnover; optimization of movement of logistic flows; cost reduction for the organization of logistic activities for the reduction of transport component in the cost of services, reduction in time to complete customs procedures for clearance of goods; provision of favourable conditions for the functioning of logistic market; creating objects of the appropriate logistic infrastructure (transport, trade, service, etc); improvement of the technology of transportation with the use of modern digital information and communication technologies.

scholarly journals Selected aspects of e-business development

2012 ◽  
Vol 52 (No. 8) ◽  
pp. 385-388
Author(s):  
K. Hennyeová
Keyword(s):  
Information And Communication Technologies ◽  
International Business ◽  
Business Processes ◽  
Communication Technologies ◽  
Strong Impact ◽  
Business Services ◽  
Policy Objective ◽  
Information And Communication ◽  
Business To Consumer ◽  
Business To Business

The enhanced use of information and communication technologies (ICT) has a strong impact on business-to-business (B2B) and business-to-consumer (B2C) relationships as well as the way the key business processes are conducted. It can save costs and time, enable businesses to reach a wider market and to respond more quickly to the customer demands. These benefits open up new ways of doing international business. The policy objective is to encourage the integration of e-business into normal business by promoting the take-up of e-business services. Information and communication technologies are necessary to be seen as a tool for the increase of prosperity and competitiveness.  

Is there less gender inequality in the service sector? The gender wage-gap in knowledge-intensive services

2015 ◽  
Vol 54 (3) ◽  
pp. 369-393 ◽  
Author(s):  
Diego Dueñas-Fernández ◽  
Carlos Iglesias-Fernández ◽  
Raquel Llorente-Heras
Keyword(s):  
Information And Communication Technologies ◽  
Gender Inequality ◽  
Wage Inequality ◽  
Service Sector ◽  
Gender Wage Gap ◽  
Wage Gap ◽  
Communication Technologies ◽  
Information And Communication ◽  
Knowledge Intensive ◽  
The One

The expansion of services and the dissemination of information and communication technologies (ICTs) are identified as important factors for improving employment opportunities for women, reducing labour differences by gender. The objective of the study is to determine to what extent services, and especially those most closely linked with knowledge and ICTs such as knowledge-intensive services (KIS), are changing some of the basics of labour gender differences. To do this, first we measure and characterize employment related to the service sector and KIS, comparing the existing gender wage-gap in these activities with the one observed in the overall economy. Then we carry out an analysis of decomposition over these gaps (in term of total distribution of wages and by quantiles). Our results indicate that, although KIS improve the wage situation of women, they are unable substantially to reduce gender wage inequality in the Spanish labour market, perhaps because the same gendered structures of the workplace are replicated in the KIS activities.

E-Learning and Semantic Technologies

2011 ◽  
pp. 810-816
Author(s):  
Konstantinos Markellos ◽  
Penelope Markellou
Keyword(s):  
Semantic Web ◽  
Information And Communication Technologies ◽  
Teaching And Learning ◽  
Modern Society ◽  
Communication Technologies ◽  
Semantic Web Technologies ◽  
Web Based ◽  
Information And Communication ◽  
E Learning ◽  
Knowledge Intensive

Traditional teaching and learning methods have had to adapt to keep up with Information and Communication Technologies (ICTs) in modern society. E-learning stands for all forms of Web-based learning and uses computer and computer networks to create, store, deliver, manage and support online learning courses to anyone, anytime and anywhere. It provides a configurable infrastructure that can integrate learning materials, tools, and services into a single solution to create and deliver training or educational materials quickly, effectively, and economically. Recently, emerging Semantic Web technologies have changed the focus of e-learning systems from task-based approaches to knowledge-intensive ones. The Semantic Web is a W3C initiative and according to Berners-Lee et al. (2001) comprises “an extension of the current Web in which information is given welldefined meaning, better enabling computers and people to work in cooperation”. The capability of the Semantic Web to add meaning to information, stored in such way that it can be searched and processed, as well as recent advances in Semantic Web-based technologies provide the mechanisms for semantic knowledge representation, exchange and collaboration of e-learning applications (Anderson & Whitelock, 2004).

Theoretical Aspects of Improving the Competitiveness of Human Resources in the Context of Digital Transformation of the Economy

2020 ◽  
pp. 144-154
Author(s):  
Olha Kirichenko ◽  
Keyword(s):  
Human Resources ◽  
Information And Communication Technologies ◽  
Digital Literacy ◽  
Age Groups ◽  
Communication Technologies ◽  
Digital Transformation ◽  
Competitive Advantages ◽  
Global Competitiveness ◽  
Information And Communication

The paper is devoted to the comparative analysis of the essence of the concept of "competitiveness" in relation to human resources and other similar categories, identification of their advantages, disadvantages and scope in terms of digitalization of the economy and society. It was determined that in the context of digitalization it is expedient to apply the approach to studying the process of forming the competitive advantages of human resources, as allows to consider the competitive advantages in relation to all age groups and at all stages of forming and development of competitiveness. Today, such qualitative advantages as the ability of intensive using of the modern information and communication technologies, digital literacy, interpersonal skills, ability to work in a team, focus on achieving the end result are becoming very important. The characteristics of the levels of forming of the competitiveness of human resources (personal, microeconomic, sectoral, territorial, macroeconomic and global) were given. The urgency of forming and development of global competitiveness of human resources in the conditions of modern realities was emphasized. It was emphasized that along with the traditional forms of employment on a permanent basis, temporary, remote, non-standard employment is becoming more widespread, providing greater freedom of choice for both employers and employees (the best performer or place of work). The directions of improving the competitiveness of human resources in the context of digital transformation of the economy lying in the plane of development of their personal and business qualities, improvement of measures of the state regulatory influence, maintenance of quality of workplaces, consideration of specifics and the features of employment with application of information and communication technologies were offered.

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