scholarly journals Operationalization of knowledge management in knowledge-intensive Pakistani banks: a qualitative case study

2017 ◽  
Vol 1 (1) ◽  
pp. 36-45
Author(s):  
Salman Bashir Memon ◽  
◽  
Wajid Hussain Rizvi ◽  
Syed Sumaiya ◽  
◽  
...  
Keyword(s):  
Knowledge Management ◽  
Qualitative Case Study ◽  
Knowledge Intensive

Should knowledge management in organizations be rebranded?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maayan Nakash ◽  
Dan Bouhnik
Keyword(s):  
Knowledge Management ◽  
Organizational Context ◽  
Theory Approach ◽  
Content Type ◽  
Study Approach ◽  
Qualitative Research Methodology ◽  
Knowledge Intensive ◽  
Strategic Perspective ◽  
First Time

Purpose This study aims to examine the relevance of the term “knowledge management” (KM) in the organizational context, and deliberates whether there is a need for rebranding of this field. It also enriches the understanding regarding the appropriateness of the term “KM,” which was chosen to represent the discipline. Design/methodology/approach This study adopted a qualitative research methodology, and a case study approach was followed by conducting 19 semi-structured in-depth interviews with international KM experts working in a global consulting firm. The data were analyzed using a thematic analysis method based on the grounded theory approach. Findings The findings provide empirical evidence that attempts are being made to move away from the label “KM” in certain knowledge-intensive organizations. This study sheds light on the challenges associated with this term, which leads some to believe that the name of the discipline needs to change. Originality/value The present pioneering research contributes to empirical knowledge through investigation of an unexplored scientific field. To the best of the authors’ knowledge, for the first time, its uniqueness can be established by the fact that the opinions of KM professionals are being heard regarding the “KM” label, as well as the need for a rebranding of this discipline in the organizational context. From a practical and strategic perspective, this study suggests that the research community and practitioners pay attention to attempts to shift away from the existing title identified in organizational practice.

Management of Knowledge in New Product Development in Portuguese Higher Education

2011 ◽  
pp. 149-168 ◽  
Author(s):  
Maria Manuel Mendes ◽  
Jorge F.S. Gomes ◽  
Bernardo Batiz-Lazo
Keyword(s):  
Knowledge Management ◽  
Product Development ◽  
New Product Development ◽  
New Product ◽  
Development Project ◽  
Knowledge Process ◽  
Product Development Project ◽  
Knowledge Intensive ◽  
Portuguese Higher Education

This chapter uses key concepts in the knowledge management literature to analyse the procedures and practices used by a team during a new product development project. More precisely, the knowledge process or knowledge cycle is used as a means to examine issues relating to knowledge identification, creation, storage, dissemination, and application in new product development. Results from the case study also suggest that the knowledge process may be valuable in assessing the structural elements of knowledge management, but fails to provide a more comprehensive explanation of the dynamics and complexities involved. This suggests that more elaborate models are needed to explain how knowledge is created, shared and used in knowledge-intensive processes.

Knowledge Management of Healthcare by Clinical-Pathways

2010 ◽  
Vol 09 (02) ◽  
pp. 119-125 ◽  
Author(s):  
Tomoyoshi Yamazaki ◽  
Katsuhiro Umemoto
Keyword(s):  
Knowledge Management ◽  
Theoretical Model ◽  
Case Studies ◽  
Knowledge Creation ◽  
Clinical Pathways ◽  
Medical Doctors ◽  
New Knowledge ◽  
Healthcare Process ◽  
Knowledge Intensive

Healthcare is a knowledge-intensive service provided by professionals, such as medical doctors, nurses, and pharmacists. Clinical-pathways are used by many healthcare organisations (HCOs) as a tool for performing the healthcare process, sharing and utilising knowledge from different professionals. In this paper, case studies were performed at two HCOs that use clinical-pathways actively in the healthcare process. Theoretical model construction, sharing, utilisation, and creation of the knowledge by different professionals, were tested by the case study of two HCOs which use clinical pathways actively. The theoretical model was a knowledge creation model which creates new knowledge continuously. In this theoretical model, clinical-pathways are suggested to be an effective tool for knowledge management in healthcare.

Distributed “Knowing in Practice” in Workshare Contexts

2020 ◽  
pp. 222-246
Author(s):  
Lakshmi Goel
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Qualitative Case Study ◽  
Knowledge Management System ◽  
Knowledge Management Systems ◽  
Distributed Work ◽  
Technological Factors ◽  
Geographically Dispersed ◽  
Set Up

Many companies set up operations offshore and complete projects by 'worksharing' where responsibilities are split between geographically dispersed offices. This chapter looks at how knowledge management systems facilitate practices essential for collaborative, distributed work. A qualitative case study is conducted at a large multinational engineering, procurement, and construction (EPC) company that has successfully implemented a knowledge management system. The study uses the framework of 'knowing in practice' to the context of worksharing. This chapter contributes to the practice by providing specific suggestions that can be implemented from a social technical perspective to facilitate worksharing, specifically, suggesting technological factors and efforts needed by users and managers in facilitating worksharing. This chapter contributes to research by applying the lens of 'knowing in practice' to the context of worksharing.

Distributed ‘Knowing in Practice' Enabled by Knowledge Management Systems

2017 ◽  
Vol 13 (4) ◽  
pp. 56-72
Author(s):  
Lakshmi Goel
Keyword(s):  
Knowledge Management ◽  
Qualitative Case Study ◽  
Knowledge Management System ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Distributed Work ◽  
Technological Factors ◽  
Geographically Dispersed ◽  
Set Up

Many companies set up operations offshore and complete projects by ‘worksharing' where responsibilities are split between geographically dispersed offices. This article looks at how knowledge management systems facilitate practices essential for collaborative, distributed work. A qualitative case study is conducted at a large multinational engineering, procurement and construction (EPC) company that has successfully implemented a knowledge management system. The study uses the framework of ‘knowing in practice' to the context of worksharing. This article contributes to the practice by providing specific suggestions that can be implemented from a social technical perspective to facilitate worksharing. Specifically, suggesting technological factors, and efforts needed by users and managers, in facilitating worksharing. This article contributes to research by applying the lens of ‘knowing in practice' to the context of worksharing.

scholarly journals Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes

2021 ◽  
Vol 13 (20) ◽  
pp. 11387
Author(s):  
Itzhak Aviv ◽  
Irit Hadar ◽  
Meira Levy
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Business Outcomes ◽  
Grounded Theory Research ◽  
Operational Flow ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
Essential Contribution ◽  
Theory Research

In this age of digital transformation, knowledge-intensive organizations strive to improve business outcomes and sustainability by improving their knowledge-intensive business processes (KIBPs) to obtain a competitive advantage. Many researchers have claimed that KIBP enhancement is possible through knowledge management (KM) initiatives supported by an effective KM infrastructure. Current KM infrastructures deal with formal KM procedures, where knowledge is created, stored, assimilated, and disseminated. Such activities, however, are designed to be performed outside of the business process. KM infrastructures are expected to be more effective when they include specific real-time knowledge procedures integrated into the operational flow of KIBPs. This paper explores how modern KM infrastructures can support KIBPs, considering both formal and operational KM procedures. Our study’s essential contribution is the conceptual KM infrastructure framework (KMIF) developed based on grounded theory research. This infrastructure provides a systematic and robust approach, starting from the ground up, for structuring organizational knowledge assets across a range of KIBP environments. We define operational knowledge procedures directly involved in KIBPs, adding a layer to KM infrastructures beyond the formal knowledge procedures. A mixed-method case study was conducted to demonstrate and evaluate the proposed KMIF for enhancing business outcomes and sustainability of knowledge-intensive organizations.

Deploying Knowledge Management in R&D Workspaces

2010 ◽  
pp. 56-76
Author(s):  
Won-Chen Chang ◽  
Sheng-Tung Li
Keyword(s):  
Knowledge Management ◽  
Core Competency ◽  
Lessons Learned ◽  
Asia Pacific ◽  
Pacific Region ◽  
Public And Private ◽  
Barriers And Enablers ◽  
Per Se ◽  
Knowledge Intensive

The active and effective management of valuable knowledge is widely believed to be a core competency for solidifying the competitive advantage of an organization. Whether knowledge management (KM) is a new idea or just a recycled concept per se both managerial and academic campuses have sought a vast array of KM strategies, solutions, frameworks, processes, barriers and enablers, IT tools and measurements over the past decade. Although there are many KM studies for both public and private sectors, most of them focus on the practice of international companies and western experiences, relatively few cases are reported on KM deployment and implementation in the Chinese community, especially for knowledge intensive research and development (R&D) institutes whose missions are to serve traditional industries. To reveal some of the accomplishments gained in the Asia-Pacific region, this chapter presents and discusses the lessons learned from a particular case study in fostering the KM initiative and system in a research-oriented institute serving the metal industry.

scholarly journals TOWARDS A FRAMEWORK FOR INTEGRATED AND COLLABORATIVE KNOWLEDGE MANAGEMENT FOR ENGINEERING DESIGN – A CASE STUDY

2020 ◽  
Vol 1 ◽  
pp. 559-568
Author(s):  
N. Fatfouta ◽  
J. Stal-Le Cardinal
Keyword(s):  
Knowledge Management ◽  
Design Process ◽  
Simulation Analysis ◽  
Management Approach ◽  
Crash Simulation ◽  
Car Crash ◽  
Collaborative Knowledge Management ◽  
Knowledge Intensive ◽  
Time Required

AbstractIn automotive industry, the design process is costly and time-consuming. Car safety is a crucial factor in the development of a vehicle, which is why crash simulation is an essential step in the design process. To improve car crash simulation analysis, it is necessary to reduce the time required and support the resolution of encountered design issues. We propose a knowledge management approach to support car crash simulation analysis and ensure the collaboration of different stakeholders. In a knowledge-intensive context, we used an ontology-based approach to formalise and capture knowledge.

Toward a Knowledge Management Framework for Auditing Processes

2017 ◽  
Vol 8 (3) ◽  
pp. 45-67 ◽  
Author(s):  
Loan Nguyen ◽  
Youji Kohda
Keyword(s):  
Knowledge Management ◽  
Theoretical Model ◽  
Qualitative Methodology ◽  
Experimental Studies ◽  
Management Framework ◽  
Documentary Analysis ◽  
Management Processes ◽  
Assurance Services ◽  
Knowledge Intensive

We aimed at discovering how auditors working in an auditing firm managed their knowledge-related processes, and then built a theoretical model for the knowledge management of professional knowledge-intensive services like auditing. We conducted a case study in an auditing firm in Vietnam by employing a qualitative methodology in this research by using twenty in-depth interviews, observations, and documentary analysis. A literature review revealed that auditing research has been developed through various approaches ranging from experimental studies to information processing and experience-focused and knowledge-related interests. However, there has not been much empirical research that explains how knowledge is created during an auditing process. We conducted an empirical case study in this research that provided useful insights into constructing a theoretical model of knowledge management processes in auditing. Because the theoretical model consisted of three phases of collecting data, analyzing data (thereby turning them into information), and synthesizing information into knowledge, we called it the collect-analyze-synthesize (CAS) model. The model was used to visualize the auditing process as a spiral with many iterative CAS processes. Wisdom in the CAS model is defined as high levels of accumulated knowledge and the ability to exercise professional judgments attained from long-term experience. Wisdom is retained by members in an auditing firm and drives the auditing process. The significance of this study was inherent in three main areas: providing scholarly extensions of the literature by suggesting a knowledge management framework for auditing processes, helping auditors and auditing firms with their roles, and ensuring better assurance services for society.

Problems in Knowledge Management: A Case Study of a Knowledge‐Intensive Company

2001 ◽  
Vol 5 (3) ◽  
pp. 168-184 ◽  
Author(s):  
S. J. Van Zolingen ◽  
J. N. Streumer ◽  
M. Stooker
Keyword(s):  
Knowledge Management ◽  
Knowledge Intensive
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