The Effectiveness of QMS Implementation in Applying of Quality Health Care for Patients in Health Institutions of Kosovo

2016 ◽  
Vol 2 (3) ◽  
pp. 95
Author(s):  
Samir Lleshi
Keyword(s):  
Health Services ◽  
Continuous Improvement ◽  
Health Sector ◽  
Iso 9001 ◽  
Quality Health Care ◽  
Continuous Quality ◽  
Quality Health ◽  
Health Institutions ◽  
Set Up

Continuous improvement of quality in health system is a challenge for many countries, particularly for those which are undergoing difficult period of transition from the system where the quality was not even known, measured or hasn’t consequently been improved in a system where the health service offers are different. In its route toward the European integration in the recent years Kosovo has set up the basis in terms of quality of infrastructure. Even though compared to its neighbors it is still staying behind in terms of quality of legal infrastructure by creating a quality system according to the requirements of EN ISO 9001 standards, while making easier instalment and constant monitoring of the healthcare standards by setting the guidelines for best application practices, particularly in well-known international fields Health sector in Kosovo is one of the most important sectors and has been continually stated as a priority for development of the country, therefore, creating of conditions for a continuous quality improvement, safety of health services and evaluation of such services is a major challenge associated with a patient and citizens to offer more and higher qualitative health services.

The Effectiveness of QMS Implementation in Applying of Quality Health Care for Patients in Health Institutions of Kosovo

2016 ◽  
Vol 2 (3) ◽  
pp. 95
Author(s):  
Samir Lleshi
Keyword(s):  
Health Services ◽  
Continuous Improvement ◽  
Health Sector ◽  
Iso 9001 ◽  
Quality Health Care ◽  
Continuous Quality ◽  
Quality Health ◽  
Health Institutions ◽  
Set Up

Continuous improvement of quality in health system is a challenge for many countries, particularly for those which are undergoing difficult period of transition from the system where the quality was not even known, measured or hasn’t consequently been improved in a system where the health service offers are different. In its route toward the European integration in the recent years Kosovo has set up the basis in terms of quality of infrastructure. Even though compared to its neighbors it is still staying behind in terms of quality of legal infrastructure by creating a quality system according to the requirements of EN ISO 9001 standards, while making easier instalment and constant monitoring of the healthcare standards by setting the guidelines for best application practices, particularly in well-known international fields Health sector in Kosovo is one of the most important sectors and has been continually stated as a priority for development of the country, therefore, creating of conditions for a continuous quality improvement, safety of health services and evaluation of such services is a major challenge associated with a patient and citizens to offer more and higher qualitative health services.

The Effectiveness of QMS Implementation in Applying of Quality Health Care for Patients in Health Institutions of Kosovo

2016 ◽  
Vol 5 (1) ◽  
pp. 95
Author(s):  
Samir Lleshi
Keyword(s):  
Health Services ◽  
Continuous Improvement ◽  
Health Sector ◽  
Iso 9001 ◽  
Quality Health Care ◽  
Continuous Quality ◽  
Quality Health ◽  
Health Institutions ◽  
Set Up

Continuous improvement of quality in health system is a challenge for many countries, particularly for those which are undergoing difficult period of transition from the system where the quality was not even known, measured or hasn’t consequently been improved in a system where the health service offers are different. In its route toward the European integration in the recent years Kosovo has set up the basis in terms of quality of infrastructure. Even though compared to its neighbors it is still staying behind in terms of quality of legal infrastructure by creating a quality system according to the requirements of EN ISO 9001 standards, while making easier instalment and constant monitoring of the healthcare standards by setting the guidelines for best application practices, particularly in well-known international fields Health sector in Kosovo is one of the most important sectors and has been continually stated as a priority for development of the country, therefore, creating of conditions for a continuous quality improvement, safety of health services and evaluation of such services is a major challenge associated with a patient and citizens to offer more and higher qualitative health services.

The Effectiveness of QMS Implementation in Applying of Quality Health Care for Patients in Health Institutions of Kosovo

2016 ◽  
Vol 2 (3) ◽  
pp. 95
Author(s):  
Samir Lleshi
Keyword(s):  
Health Services ◽  
Continuous Improvement ◽  
Health Sector ◽  
Iso 9001 ◽  
Quality Health Care ◽  
Continuous Quality ◽  
Quality Health ◽  
Health Institutions ◽  
Set Up

Continuous improvement of quality in health system is a challenge for many countries, particularly for those which are undergoing difficult period of transition from the system where the quality was not even known, measured or hasn’t consequently been improved in a system where the health service offers are different. In its route toward the European integration in the recent years Kosovo has set up the basis in terms of quality of infrastructure. Even though compared to its neighbors it is still staying behind in terms of quality of legal infrastructure by creating a quality system according to the requirements of EN ISO 9001 standards, while making easier instalment and constant monitoring of the healthcare standards by setting the guidelines for best application practices, particularly in well-known international fields Health sector in Kosovo is one of the most important sectors and has been continually stated as a priority for development of the country, therefore, creating of conditions for a continuous quality improvement, safety of health services and evaluation of such services is a major challenge associated with a patient and citizens to offer more and higher qualitative health services.

scholarly journals THE ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL OF THE QUALITY HEALTH SERVICES IN PAFIO B ROOM CIBINONG HOSPITAL

2020 ◽  
Vol 11 (2) ◽  
pp. 101-111
Author(s):  
Deden Deden Nurjaman ◽  
Dede Dede Rukasa
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Quality Of Health Care ◽  
P Value ◽  
Satisfaction Level ◽  
Quality Health Care ◽  
Quality Health

Satisfaction is feeling happy or disappointed someone who emerged after comparing the perception or impression of the performance or the result of a product or expectations. Good quality will increase customer satisfaction, according to law number 36 of 2009 on health stressed the importance of improving the quality of health services. This study aims to determine how the level of patient satisfaction BPJS to quality health care in the space Pafio B Cibinong General Hospital. This research method using cross sectional method using Kendall Tau Correlation. And the method of taking samples in this study with Probability Sampling technique with the number of  sample of 170 respondents. The results showedas many as 97 respondents (57.1%) reported better quality of health care, 84 of them said they were satisfied. While 73 respondents (42.9%) stating quality of health care is not good, of which 71 respondents (41.8%) are not satisfied. Based on the results obtained by p value = 0,000 with significant value <0.05. There is a relationship between the quality of health care with patient satisfaction level in the room BPJS Pafio B Cibinong General Hospital.

scholarly journals Raziskava o pripravništvu

2016 ◽  
Vol 85 (3) ◽  
Author(s):  
Gaber Plavc
Keyword(s):  
Cross Sectional Study ◽  
Quality Health Care ◽  
Cross Sectional ◽  
Frequency Distributions ◽  
Binary Responses ◽  
Quality Health ◽  
Medical Faculties ◽  
Health Institutions ◽  
Clinical Departments

Background: Well-educated and highly-trained physicians are an essential part of high-quality health care. Therefore, quality assurance in medical education must be one of the priorities of health systems. We researched and analysed responses from physicians after completion of internship (IS) and their mentors to questions regarding preparedness to IS and IS itself.Methods: In this cross-sectional study electronic surveys were sent to 298 physicians, having completed the IS between February 2014 and February 2015, and to their 200 mentors. Ordinal reponses of two independent groups were compared by Mann-Whitney-U test, while Kruskal-Wallis test was used for comparing more than two groups. Frequency distributions of practical procedures that were completed by interns in required quantities were compared between institutions by χ²-test. The same test was used for comparing frequency distributions of binary responses between clinical departments.Results: Statistically significant differences were found in the following: in reported preparedness for IS between graduates of the two Slovenian medical faculties; in realisation of practical procedures in quantities as prescribed in the IS program between different health institutions; in agreement with statements about satisfaction between different clinical departments and different institutions; and in reported active participation in patient care between different clinical departments.Conclusions: In this study we identified differences in phisicians' preparedness for IS between the graduates of the two Slovenian medical faculties, as well as differences in realization of IS program between health institutions and clinical departments. Alongside presented descriptive statistics these data allow evaluation of the current quality of IS in Slovenia. Furthermore, the results of this study will permit assessment of quality improvement after realisation of planned IS program renovation.

scholarly journals Quality indicators of dental health care in Serbia

2019 ◽  
Vol 66 (1) ◽  
pp. 36-42
Author(s):  
Svetlana Jovanović ◽  
Maja Milošević ◽  
Irena Aleksić-Hajduković ◽  
Jelena Mandić
Keyword(s):  
Health Care ◽  
Quality Improvement ◽  
Health System ◽  
Quality Indicators ◽  
Health Care Quality ◽  
Care Quality ◽  
System Quality ◽  
Quality Health Care ◽  
Quality Health

Summary Health care has witnessed considerable progresses toward quality improvement over the past two decades. More precisely, there have been global efforts aimed to improve this aspect of health care along with experts and decision-makers reaching the consensus that quality is one of the most significant dimensions and features of health system. Quality health care implies highly efficient resource use in order to meet patient’s needs in terms of prevention and treatment. Quality health care is provided in a safe way while meeting patients’ expectations and avoiding unnecessary losses. The mission of continuous improvement in quality of care is to achieve safe and reliable health care through mutual efforts of all the key supporters of health system to protect patients’ interests. A systematic approach to measuring the process of care through quality indicators (QIs) poses the greatest challenge to continuous quality improvement in health care. Quality indicators are quantitative indicators used for monitoring and evaluating quality of patient care and treatment, continuous professional development (CPD), maintaining waiting lists, patients and staff satisfaction, and patient safety.

scholarly journals Assessment of the quality of sexual and reproductive health services delivered to adolescents at Ujala clinics: A qualitative study in Rajasthan, India

PLoS ONE ◽  
2022 ◽  
Vol 17 (1) ◽  
pp. e0261757
Author(s):  
Radhika Dayal ◽  
Mukta Gundi
Keyword(s):  
Reproductive Health ◽  
Service Delivery ◽  
Health Care Services ◽  
Reproductive Health Services ◽  
Quality Health Care ◽  
Care Services ◽  
Sexual Reproductive Health ◽  
Global Standards ◽  
Quality Health

The Adolescent Friendly Health Clinic (AFHCs), a key component of the Government of India’s National Adolescent Health Programme a.k.a. Rashtriya Kishor Swasthya Karyakram (RKSK), aims to increase the accessibility and utilization of sexual-reproductive health services by adolescents and youth. However, low quality of care provided at AFHCs by counsellors calls for attention. We, thus, explore both the clients’ and providers’ perspectives using the World Health Organization’s (WHO) global standards for quality health-care services for adolescents to assess the quality of the sexual reproductive health service delivery at AFHCs in Rajasthan, India. We conducted a qualitative study, comprising observation of the service delivery using mystery clients (MCs) (n = 12) and in-depth interviews with the counsellors (n = 4) in four AFHCs. Interviews were transcribed in local language and were translated in English. The transcripts were coded thematically. Our study, using five of the eight WHO global standards for quality health-care services for adolescents highlighted several gaps in the quality-of-service delivery at AFHCs. We unearth various intricacies related to the quality of the services provided at the AFHCs by referring to the relevant input, process, and the output criteria of WHO global standards I, III, IV, V and VI. Our study calls for efforts to improve- (i) the counsellors’ competencies to increase adolescents’ health literacy on sensitive topics, (ii) the facilities at the clinic to ensure privacy, comfort and confidentiality of the adolescents seeking services, (iii) the referrals to improve appropriate package of services, and (iv) an overall environment to ensure an equity and non-discrimination for all the adolescents. Our findings unearth the barriers that both the service providers and the adolescents face at the AFHCs and underscore the need for regular monitoring and evaluation of the AFHCs to strengthen the facility-based intervention of the RKSK programme.

scholarly journals NABH ACCREDITATION STANDARDS IN PERCEPTIVE OF PANCHAKARMA CLINICS AND HOSPITALS – A REVIEW.

2021 ◽  
Vol 5 (02) ◽  
Author(s):  
Dr. Madhuri Prakash Kubal ◽  
Dr. Archana Raman Belge
Keyword(s):  
Continuous Quality Improvement ◽  
Medical Tourism ◽  
Quality Care ◽  
Health Sector ◽  
Safety Assurance ◽  
Accreditation Standards ◽  
Ancient Science ◽  
Continuous Quality ◽  
Quality Health ◽  
Quality Health Services

Ayurveda, emerging as an ancient science of life globally, highlighting India as a native drawing attention from every corner of world. Panchakarma, Yoga Science, Marmachikitsa, Ksharsutra, Rasaushadhi etc. are super specialities of Ayurveda, having no other alternative at all, are becoming attractions, raising medical tourism in India. In this era, evaluation of organization as per their performance & quality has become integral part of health sector of India. NABH has established standards by keeping in mind, enhancement of health system & promotion of continuous quality improvement & patient safety. Objective- To have a review of NABH accreditation standards in perceptive of Panchakarma clinics & hospitals. Design- NABH accreditation standards for Ayurveda hospitals second edition is referred to have review in perceptive of Panchakarma clinics & hospitals. Results- Ayurveda hospital accreditation standards consist of 10 chapters, further divided into 98 standards, incorporation of 590 objective elements. These standards are requirements led by NABH which facilitate safe high quality care. These standards provide framework for quality health facilities, mainly defining Panchakarma facility very precisely, right from documentation to staff awareness. Conclusion- Patients well aware about quality health services, especially in terms of medical tourism expects standard & safety assurance. These NABH accreditation standards setting benchmark for AYUSH hospitals, helps in enhancing significance in health sector in India. KEYWORDS- Accreditation, Medical Tourism, NABH, Panchakarma, Quality Assuarance.

Cases of Dispute and Pending Claims in Hospitals in the Era of National Health Insurance

2022 ◽  
Vol 2 (1) ◽  
pp. 32-38
Author(s):  
Mrs. Yastori
Keyword(s):  
Health Insurance ◽  
Health Services ◽  
National Health Insurance ◽  
National Health ◽  
National Health Insurance System ◽  
Quality Health ◽  
Icd 10 ◽  
Data Collection Technique ◽  
Observation Method

Background: Indonesia began to implement a National Health Insurance System based on the National Social Security System in 2014 with the support of government regulations which states that Indonesia requires every citizen to have access to comprehensive and quality health services so that can continue their life through the National Health Insurance. Pending and dispute claims are problems that often occur in the era of national health insurance that can affect hospital budget allocation and planning policies, increasing the high cost burden for hospitals which will affect the quality of health services provided. The purpose of this study was to determine pending cases and dispute claims in hospitals in the Era of National Health Insurance.Methods: The study used a descriptive method with a qualitative approach. The data collection technique used is the observation method, namely directly to the e-claim file at several hospitals. 15 e-claim files taken in total from April – July 2021.Results: Obtained 13 cases of pending claims and 2 cases of dispute claims. Cases pending claims are caused by not complying with the code with evidence or resources, not in accordance with medical clinical practice guidelines and the rules of the health insurance provider.Conclusions: In coding, it is necessary to match the theory on the ICD-10, update the ICD-10. It is necessary to understand the rules and provisions made by the insurer and the related guidelines and rules. Please be aware of every latest code update.

Cloud Computing Location-Based Services for Quality Health Care Services Delivery

2014 ◽  
pp. 171-185
Author(s):  
Jalel Akaichi
Keyword(s):  
Cloud Computing ◽  
Health Care Services ◽  
Location Based Services ◽  
Dynamic Changes ◽  
K Nearest Neighbors ◽  
Quality Health Care ◽  
Care Services ◽  
Services Delivery ◽  
Quality Health

This chapter proposes a cloud computing location-based services system able to query points of interest, according to mobile users' preferences and contexts, under dynamic changes of locations. The contribution consists of providing software as a service based on Delaunay Triangulation on road (DTr) able to establish the Continuous k-Nearest Neighbors (CkNNs) on road, while taking into account the dynamic changes of locations from which queries, enhanced by users' preferences and contexts, are issued. The proposed software, implemented on a mobile cloud and exploited by mobile physicians for healthcare institutions localization and selection, considerably improves the quality of services provided for patients in critical situations by permitting real time localization of adequate resources that may contribute to save patients' lives.

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