scholarly journals How Customer-Centricity Approach Creates a Win-win Situation? An Analysis of Murabah ¯ . ah Product

2021 ◽  
Vol 11 (01) ◽  
pp. 58-74
Author(s):  
Jamil Anwar ◽  
◽  
Abdus Sattar Abbasi ◽  
Majid Jamal Khan ◽  
◽  
...  
Keyword(s):  
Low Income ◽  
Financial Institution ◽  
Case Study Research ◽  
Customer Relationship ◽  
Time Saving ◽  
Main Research ◽  
Depth Analysis ◽  
Social Cause ◽  
Customer Centricity

Purpose: Financial inclusion, through the provision of financial products and services, for the Low Income Group (LIG) of the society is critical. The purpose of this study is to investigate how customer-centric mur¯abah. ah product created a win-win situation for all stakeholders. Methodology: A case study approach using personal interviews and analysing ke documents was used for in depth analysis. The main research questions of the study are: how the customer-centricity approach leads to a win-win situation for an Islamic Financial Institution (IFI) and the beneficiary LIG employees and their employer? And how operational and default risks can be minimized by modifying the existing product? Findings: The benefits for the bank are: minimized risk, reduced operational cost, improved profitability, and a sound banker-customer relationship. The employees are happy with social up-gradation, time-saving, and owned transportation facility. Organizational productivity is improved because of employees’ loyalty and satisfaction. More demand for the product from other organizations is also found. Significance: The in-depth investigation of a product through a case study research based on the personal interviews from bank officials, employer, and the beneficiary of the products (employees) is a unique feature of the research. Limitations: Generalization may not truly reflect the findings of this study as only one product and one bank is studied in this research. Practical and Social Implications: Uplifting the LIG status without loosing their self respect can attract more Islamic Financial Institutions to work for this social cause.

scholarly journals Literacy lessons learnt from parents in a community programme

2016 ◽  
Vol 6 (1) ◽  
pp. 10
Author(s):  
Dawn Cozett ◽  
Janet Condy
Keyword(s):  
Early Literacy ◽  
Cultural Values ◽  
Low Income ◽  
Case Study Research ◽  
Paulo Freire ◽  
Literacy Skills ◽  
Literacy Programme ◽  
Group Interviews ◽  
Home School Partnership

<p>The purpose of this study was to find out how parents can contribute to the early reading development of children in a Grade R class. The research was conducted in a low-income area in the Cape Flats. To gain a deeper understanding of the parents’ cultural values and aspirations when interacting with the Home-School Partnership Programme (HSPP) literacy programme, I elected to frame my study within the work of Paulo Freire, who argued that the purpose of education, at the time of his writing, was to make oppressed people passive. Qualitative data were gathered in a case study research design, utilising focus group interviews and semistructured questionnaire tools, as well as footage from a local broadcasting studio. The findings show that the parents, who were previously unable to assist their children with literacy skills at home, were keen to change and to be active partners in their children’s early literacy learning. This research is a descriptive example of how the home, the school and the community can collaborate in a meaningful and sustained way, especially in poverty-stricken areas where unemployment is rife.</p><p><strong>Keywords: </strong>case study, Grade R, literacy, parents; Paulo Freire; poverty; qualitative</p>

Implementation and adoption of CRM and co-creation leveraging collaborative technologies

2020 ◽  
Vol 12 (1) ◽  
pp. 113-132
Author(s):  
Neeraj Kumar Dubey ◽  
Preeti Sharma ◽  
Purnima Sangle
Keyword(s):  
Customer Orientation ◽  
Real Life ◽  
Customer Relationship ◽  
Case Study Method ◽  
Content Type ◽  
Collaborative Technologies ◽  
Customer Centricity ◽  
The Relationship

Purpose This paper aims to study the role of the emerging technology landscape and collaborative platforms in customer relationship management (CRM) unravelling novel opportunities for mutual co-creation in Indian banking context. Design/methodology/approach This study used the case-study method for collecting various sources for “triangulation”. Findings The advancement of technology has drastically increased avenues of dialogue and access and brought transparency in the relationship, offering opportunities for co-creation and increased dependence on technology in CRM. A longitudinal approach explained how bank leveraged technology in multiple aspects of CRM for enhancing relationship quality and outcome. Research limitations/implications The study is exploratory in nature in Indian banking context, and thus it should be viewed as a preliminary step in contributing to the understanding of CRM in a new collaborative technology landscape. Practical implications This study explains the changing shape of CRM and provides relevance of customer orientation and offers insight about co-creation which has taken centre stage because of the emergence of collaborative technologies. Originality/value This study is possibly one of the first to conduct a case study to understand the way collaborative technological advancements are being exploited by organisations to develop superior CRM capability and achieve co-creation. This study analysed and comprehended the design and implementation of CRM in an Indian bank in real-life settings to gain a better understanding of the adoption of new collaborative technological advancements by a bank for customer centricity and facilitating co-creation.

scholarly journals Authentic Leadership in Contemporary Slovenian Business Environment: Explanatory Case Study of HERMES SoftLab

Organizacija ◽  
2010 ◽  
Vol 43 (5) ◽  
pp. 214-223 ◽  
Author(s):  
Vlado Dimovski ◽  
Barbara Grah ◽  
Sandra Penger ◽  
Judita Peterlin
Keyword(s):  
Learning Organization ◽  
Research Finding ◽  
Research Method ◽  
Authentic Leadership ◽  
Mutual Influence ◽  
Case Study Research ◽  
Business Environment ◽  
Research Approach ◽  
Main Research

Authentic Leadership in Contemporary Slovenian Business Environment: Explanatory Case Study of HERMES SoftLabThe paper explores the authentic leadership in learning organization in Slovenian business environment. The purpose of the paper is to present relationship between authentic leadership and learning organization. Main research thesis is focused on characteristics of authentic leadership in company HERMES SoftLab. The main thesis of this paper is that authentic leadership in learning organization enables the growth of leaders in organizational surroundings through a constant dedication to authenticity and organizational learning that will be explored through the qualitative research method of case study research approach. Key research finding is that authentic leaders can be identified in company HERMES SoftLab and that there is a mutual influence between learning organization and authentic leadership. Therefore, the main research finding is that the learning organization leverages the authentic leadership, which in turn leverages the learning organization.

Qualitative Case Study Research Approach

2011 ◽  
pp. 1-13
Author(s):  
Tiko Iyamu
Keyword(s):  
Information Systems ◽  
Data Collection ◽  
Case Study Research ◽  
Research Strategy ◽  
Research Approach ◽  
Main Research ◽  
Study Research ◽  
Interpretive Case Study ◽  
Qualitative Methodologies

Data collection is a critical aspect of any research. To this point, it is very important that a researcher has a good understanding of why, where and how to collect data. Broadly speaking, there are two main research and data collection approaches; namely, quantitative and qualitative methodologies. These two approaches are used both in academia and professional domains. This study focuses on philosophical assumptions underpinning Information Systems (IS) research. The philosophical assumptions underlying interpretive, case study research tradition and approach implies a subjective epistemology and the ontological belief that reality is socially constructed. The study investigated the challenges of interpretive, case study research strategy and empirical techniques applied in the information systems discipline. This paper focuses on the realistic challenges that researchers face while conducting a qualitative, interpretive, case study, particularly during data collection.

Startup Branding: A Case Study of Pegipegi

2020 ◽  
Vol 8 (1) ◽  
pp. 27-50
Author(s):  
Tri Wismiarsi ◽  
Muchsin Saggaff Shihab ◽  
Holila Hatta ◽  
Nathalia Tjandra
Keyword(s):  
Case Study Research ◽  
Online News ◽  
Customer Relationship ◽  
Brand Strategy ◽  
Travel Agent ◽  
Face To Face ◽  
User Friendly ◽  
Online Travel ◽  
Offline Channels

This study examines the brand strategy of a startup firm in Indonesia, Pegipegi, an online travel agent, which provides travel ticket and hotel reservation services. The study was conducted in response to the fastest-growing startups in Indonesia, especially in e-commerce. A case study research method was used to investigate how this startup developed its brand and succeeded. The qualitative data were taken from websites, online news, advertisement in online and offline media. In addition, face-to-face interviews with public relation and media manager were also employed. The results show that Pegipegi develops its brand through the improvement of its brand identity and positioning to show its differences from its competitors. Furthermore, it develops its brand experience and promises as an online travel agent which is user friendly, convenient and interactive. Marketing communication has been conducted through advertisement in online and offline channels to increase brand awareness and purchases. Customer rewards were given to maintain customer relationship and loyalty. However, other marketing strategies such as alliance, service availability, co-branding, e-WOM, and business to business relationship were also adopted by the startup company. This present study contributes to the existing startup branding research, especially in Indonesia.

THE IMPACT OF JOB ENGAGEMENT ON EMPLOYEE PERFORMANCE WITHIN THE MEDICAL SECTOR IN ZIMBABWE

2022 ◽  
Vol 9 (1) ◽  
pp. 0-0
Keyword(s):  
Positive Relationship ◽  
Employee Performance ◽  
Case Study Research ◽  
Health Sector ◽  
Job Engagement ◽  
Main Research ◽  
Medical Sector ◽  
The Impact ◽  
Structured Questionnaire

The issue of job engagement has been central around the performance of employees as evidenced by the negotiations which have been aimed to serve as an impetus vehicle to seek attention for engagement. The process of engaging employees is vital for any organisation to succeed but it appears employees within the Zimbabwean medical sector feel neglected. The issue of job engagement has led to a standoff within the health sector. The study adopted the positivism research philosophy and the case study research design. The sample size was 140 respondents drawn from a population of 180 respondents and a structured questionnaire was adopted as the main research instrument. Findings revealed there is a positive relationship between Job characteristics and job engagement. Findings revealed also that there is a positive relationship between rewards & recognition and job engagement. Recommendations are that the medical sector should as a matter of urgency review its rewards systems to all of its employees to enhance job engagement and organisational performance.

Entrepreneurship and SME development in post-conflict societies

2014 ◽  
Vol 3 (2) ◽  
pp. 254-274 ◽  
Author(s):  
Vernesa Djip
Keyword(s):  
Single Case ◽  
Case Study Research ◽  
Transition Process ◽  
Interesting Case ◽  
Entrepreneurial Activity ◽  
Content Type ◽  
Study Research ◽  
Post Conflict ◽  
Depth Analysis

Purpose – The purpose of this paper is to examine the conditions of entrepreneurship in transition and post-conflict societies, using Bosnia and Herzegovina (B&H) as a case study. There are many features of this country which make it an interesting case such. It was once a part of Yugoslavia and had a socialist regime. Post-socialism, B&H turned to creating and maintaining a market-based economy, making it a transition country. Lastly, the transition process has been disturbed and delayed due to the war that began in 1992. Design/methodology/approach – The author chose a single case study research design to present a unique case and to give in-depth analysis. The author has used the method of data triangulation to increase reliability and credibility of the case study research. Findings – The case study's findings reveal that three types of conditions influence entrepreneurship in B&H: socio-political, economic and legal. The paper has several implications; more specifically, inter alia, it has helped understand complexity of transitional environments and the implications of the same on entrepreneurship development. Originality/value – The paper adds to the existing literature on factors affecting entrepreneurial activity within a post-conflict context by simplifying categorization into three broad categories. By doing so, the paper emphasizes particular areas obstructing the development of the enterprise sector in B&H.

scholarly journals Determinants of marketing and logistics management in a micro-enterprise

2019 ◽  
Vol 53 (1) ◽  
pp. 33-43
Author(s):  
Danuta Janczewska
Keyword(s):  
Case Study Research ◽  
Virtual Space ◽  
Logistics Management ◽  
Enterprise Management ◽  
Integrated Marketing ◽  
Integrated Method ◽  
Depth Analysis ◽  
The Impact ◽  
Micro Enterprises

Abstract At present, under the conditions of some turbulent changes observed in our environment, micro-enterprises seek for opportunities to win their competitive positions in the market and in the sectors in which they operate The aim of the article is to present marketing and logistics management as one of the methods applied to achieve the market objectives of micro-enterprises. As an integrated method, marketing and logistics management may contribute to the improvement in competitiveness; hence, the recognition of conditions required for the application of this method may also contribute to the improvement in competitiveness. In the article, a review of literature related to the discussed problems is presented. The expert literature on the analysed subject does not provide any publications on micro-enterprise management, and scientific research in that sector is very scarce and provides only some general data. Therefore, it is necessary to analyse the processes taking place in the micro-enterprise sector in more detail, especially in the field of modern methods of management. In the article, some considerations on the specificity of integrated logistics and marketing processes are presented. Research methods: a review of expert literature and the Author’s own case-study research. The research was carried out in the years 2015-2018 among a group of micro-enterprises in the Kujawsko-Pomorskie Province, Łódzkie Province, Mazowieckie Province and Wielkopolskie Province. The aim of the research was to identify conditions required for marketing and logistics management in micro-enterprises and to define the impact exerted by the factors that determine the implementation of that process. Recognising knowledge as a fundamental determinant of the implementation of modern management methods in the aspect of micro-enterprise operation requires some in-depth analysis. The article presents the results of the research based on the case-study of integrated marketing and logistics management, on the example of a virtual micro-enterprise. The main conclusions: In a virtual micro-enterprise, it is possible to indicate the field of integration of marketing and logistics processes and to define their courses and conditions. Knowledge of logistics and marketing allows us to extend the field referring to the environment of the analysed company in virtual space.

The role of flexibility and complexity in response to regulatory change: A case study of innovation in a major Danish financial institution

2021 ◽  
pp. 146575032098792
Author(s):  
Eric Bentzen ◽  
Åke Freij ◽  
Claus J Varnes
Keyword(s):  
Financial Institution ◽  
Case Study Research ◽  
Financial Sector ◽  
Multinomial Logit Model ◽  
Low Complexity ◽  
Research Strategy ◽  
Innovation Performance ◽  
Project Work ◽  
Regulatory Change

The link between regulations and innovation is puzzling. Some studies point to higher innovation performance as an effect of regulation, whereas other researchers disagree. A literature review shows empirical inquiries into various industries, with the financial sector attracting significant attention. The review also points to a company’s responses’ flexibility and complexity as variables mediating the relationship between regulation and innovation performance. These variables remain underexplored as empirical objects of analysis on a company level in the financial sector. By applying a case study research strategy, 100 launched financial service innovations’ performance is compared with qualitative data assessing flexibility and complexity in the project work, leading to the launch of these products into the marketplace by a major Danish financial company. Finally, these data are quantitatively tested with a multinomial logit model. The results contribute to the differing views on how regulations influence innovation by showing links between high flexibility and low complexity in firm response for improved innovation performance. Increased complexity, in turn, impedes performance. Hence, specific innovation efforts from management are critical for striking the right balance between flexibility and complexity to achieve success in connection with regulatory changes.

scholarly journals PENERAPAN METODE STUDI KASUS YIN DALAM PENELITIAN ARSITEKTUR DAN PERILAKU

2020 ◽  
Vol 16 (1) ◽  
pp. 92-104
Author(s):  
Ratna Dewi Nur’aini
Keyword(s):  
Research Method ◽  
Empirical Studies ◽  
Case Study Research ◽  
Real Life ◽  
Case Study Method ◽  
Science Field ◽  
Main Research ◽  
Study Research ◽  
And Behavior

ABSTRAK Studi kasus adalah studi empiris yang menyelidiki fenomena kontemporer dalam konteks kehidupan nyata. Awalnya metode penelitian studi kasus sering digunakan pada bidang ilmu sosial. Namun seiring dengan perkembangan ilmu pengetahuan, metode studi kasus mulai digunakan pada bidang lain. Metode penelitian studi kasus adalah strategi yang tepat untuk digunakan dalam penelitian yang menggunakan pertanyaan penelitian utama “bagaimana” atau “mengapa”, diperlukan sedikit waktu untuk mengontrol peristiwa yang dipelajari, dan fokus penelitian adalah fenomena kontemporer. Dalam metode studi kasus, para peneliti fokus pada desain dan implementasi penelitian. Tujuan dari penulisan ini adalah untuk mengkaji metode penelitian studi kasus yang dirumuskan oleh Robert K. Yin dan selanjutnya melihat penerapannya dalam penelitian di bidang arsitektur dan perilaku. Pada penelitian di bidang arsitektur dan perilaku, metode studi kasus Yin ini dapat diaplikasikan walaupun secara parsial dan dapat dikombinasikan dengan metode lainnya. Penelitian bersifat kualitatif dengan kasus yang diamati meliputi kasus tunggal ataupun multi kasus yang pengamatannya berfokus kepada perilaku manusia dan seting lingkungannya. Kata kunci: arsitektur perilaku, kontemporer, studi kasus; studi perilaku, Yin ABSTRACTCase studies are empirical studies that investigate contemporary phenomena in real life contexts. Initially the case study research method was often used in the social science field. But along with the development of science, case study methods began to be used in other fields. The case study research method is the right strategy to use in research that uses the main research questions of “how” or “why”, it takes a little time to control the events being studied, and the focus of research is contemporary phenomena. In the case study method, researchers focus on the design and implementation of research. The purpose of this paper is to examine the case study research method formulated by Robert K. Yin and then look at its application in research in architecture and behavior. In research in architecture and behavior, the Yin case study method can be applied even though partially and can be combined with other methods. Qualitative research with observed cases include single or multi-case cases whose observations focus on human behavior and environmental settings. Keywords: behavioral architecture, contemporary, case study, behavioral studies, Yin

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