Knowledge Management in Pharmaceutical Companies in Chennai City – A Study with reference to Employee’s Awareness and Service Quality

GIS Business ◽  
2019 ◽  
Vol 14 (6) ◽  
pp. 146-150
Author(s):  
E. Nafeza
Keyword(s):  
Knowledge Management ◽  
Service Quality ◽  
Management Practices ◽  
Research Work ◽  
Bench Mark ◽  
Pharmaceutical Companies ◽  
Types Of Knowledge ◽  
Different Types ◽  
Management Techniques ◽  
Chennai City

The paper focuses on the emergence of Knowledge Management in Pharmaceutical Companies and its impact on employee’s awareness and service quality. The present era is coping its attention towards Knowledge Management. Knowledge Management has become a most needed approach and various strategies that are adopted for managing knowledge. There are various effects of Knowledge Management in employee awareness and service quality. The objective of the study is to analyze different types of Knowledge Management Techniques adopted in Pharmaceutical Companies and to examine its effect of services in the organization. This study is analytical and conceptual since my research work is still in progress. The data taken is secondary and descriptive in nature which explores the detailed analysis of strategies adopted in companies by integrating insights from the literature on Organizational Services and Knowledge Management. Detailed research may be undertaken to equip the Pharmaceutical Companies with Knowledge Management to bench mark their talent management practices and identify the gaps in development road of execution that generate innovative ideas for development of companies and to up bring the human resource skills.  

Integrating Knowledge Management and Business Processes

2018 ◽  
pp. 5046-5055
Author(s):  
John Steven Edwards
Keyword(s):  
Knowledge Management ◽  
Business Process ◽  
Business Processes ◽  
Types Of Knowledge ◽  
Different Types ◽  
The Future

In this article, first the different types of knowledge are outlined, then comes a discussion of various routes by which knowledge management has been implemented. A business process-based route, which enables people, processes and technology to fit together, is growing in popularity as the best way to deliver effective knowledge management that is integrated into what the organization does. Some examples of the business processes route in use are then given. Finally there is a look towards the future.

Business Processes and Knowledge Management

2011 ◽  
pp. 2538-2545
Author(s):  
John S. Edwards
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Types Of Knowledge ◽  
Different Types ◽  
The Future

In this article, first the different types of knowledge are outlined, then comes a discussion of various routes by which knowledge management can be implemented, advocating a process-based route. An explanation follows of how people, processes, and technology need to fit together for effective KM, and some examples of this route in use are given. Finally, there is a look towards the future.

Business Processes and Knowledge Management

2011 ◽  
pp. 471-476 ◽  
Author(s):  
John S. Edwards
Keyword(s):  
Knowledge Management ◽  
Technological Change ◽  
Knowledge Creation ◽  
Business Processes ◽  
Practical Interest ◽  
Types Of Knowledge ◽  
Knowledge Based ◽  
Knowledge Based Economy ◽  
Different Types ◽  
The Future

Knowledge has been a subject of interest and inquiry for thousands of years since at least the time of the ancient Greeks, and no doubt even before that. “What is knowledge” continues to be an important topic of discussion in philosophy. More recently, interest in managing knowledge has grown in step with the perception that increasingly we live in a knowledge-based economy. Drucker (1969) is usually credited as being the first to popularize the knowledge-based economy concept by linking the importance of knowledge with rapid technological change in Drucker (1969). Karl Wiig coined the term knowledge management (hereafter KM) for a NATO seminar in 1986, and its popularity took off following the publication of Nonaka and Takeuchi’s book “The Knowledge Creating Company” (Nonaka & Takeuchi, 1995). Knowledge creation is in fact just one of many activities involved in KM. Others include sharing, retaining, refining, and using knowledge. There are many such lists of activities (Holsapple & Joshi, 2000; Probst, Raub, & Romhardt, 1999; Skyrme, 1999; Wiig, De Hoog, & Van der Spek, 1997). Both academic and practical interest in KM has continued to increase throughout the last decade. In this article, first the different types of knowledge are outlined, then comes a discussion of various routes by which knowledge management can be implemented, advocating a process-based route. An explanation follows of how people, processes, and technology need to fit together for effective KM, and some examples of this route in use are given. Finally, there is a look towards the future.

scholarly journals Exploring Causes, Taxonomies, Mechanisms and Barriers Influencing Knowledge Transfer

2016 ◽  
Vol 29 (1) ◽  
pp. 39-56 ◽  
Author(s):  
Sheikh Shamim Hasnain ◽  
Sajjad M. Jasimuddin ◽  
Nerys Fuller-Love
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Qualitative Data ◽  
Policy Makers ◽  
Types Of Knowledge ◽  
Analysis Technique ◽  
The World ◽  
Management Literature ◽  
Different Types ◽  
Transfer Mechanisms

Knowledge transfer is one of the significant elements in the knowledge management process. Knowledge transferors share different types of knowledge with the recipients with a view to fulfilling the latter's knowledge needs. The importance of identifying the appropriate knowledge transfer mechanisms and the barriers to knowledge transfer are paramount. However, neither the knowledge management literature nor the NGO-sector literature has adequately addressed the issues of causes of knowledge transfer, taxonomies of knowledge, mechanisms and barriers of knowledge transfer in comprehensive way in the context of the Bangladeshi NGO sector. The highest number of NGOs in the world is deployed in Bangladesh. Little is known about such transfer within the NGO context based in Bangladesh. This paper makes an endeavour to bridge these grey areas of knowledge management and NGO-sector. Having collected the qualitative data from Bangladeshi NGOs and using the content analysis technique, the study identified the causes of knowledge transfer, taxonomies of knowledge, mechanisms of knowledge transfer and the barriers to knowledge transfer in the context of Bangladesh. By understanding the mechanisms and the determinants of knowledge transfer, company and NGO managers and public policy makers can influence knowledge transfer more effectively. Future researchers may extend this study by carrying out similar research in a different context.

scholarly journals Explaining the Mediating Role of Knowledge Management between Organisation’s Characteristics and Employee’s Performance: A Public Sector Perspective

2020 ◽  
Vol 15 (12) ◽  
pp. 132
Author(s):  
Adnan A. S. Al-Ali ◽  
Jarrah F. Al-Mansour
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Social Practice ◽  
Management Practices ◽  
Research Work ◽  
Integrative Framework ◽  
Mediating Role ◽  
Significant Research ◽  
The Impact

This paper aims to investigate the mediating role of knowledge management between organizational culture, structure, strategy, and employee and organisational performance. There is a significant research work on Knowledge Management (KM) globally; however, there is a dearth of research in contextualizing the concept in the Middle East. Therefore, adopting a multiple case-based approach, this paper conducted 478 surveys in five public organizations in Kuwait. The results suggested that KM could mediate the impact of organizational strategy and HRD structure. Surprisingly, organizational culture emerged as the only construct that remained uninfluenced by knowledge management practices. This research makes a vital contribution to the under-researched knowledge management concept in the region and the relevant cognitive understanding of social practice in relation to the HRD. It, therefore, proposes an integrative framework which specifies the conceptual linkages between organization characteristics and potential performance.

Integrating Knowledge Management and Business Processes

2019 ◽  
pp. 356-366
Author(s):  
John Steven Edwards
Keyword(s):  
Knowledge Management ◽  
Business Process ◽  
Business Processes ◽  
Types Of Knowledge ◽  
Different Types ◽  
The Future

In this chapter, the different types of knowledge are outlined. then a discussion of various routes by which knowledge management has been implemented is had. A business process-based route, which enables people, processes, and technology to fit together, is growing in popularity as the best way to deliver effective knowledge management that is integrated into what the organization does. Some examples of the business processes route in use are then given. Finally, there is a look towards the future.

scholarly journals Effect of Knowledge Management Practices on the Performance of Nepalese Financial Institutions

2018 ◽  
Vol 4 (1) ◽  
pp. 44-59 ◽  
Author(s):  
Lekhanath Khanal ◽  
Santosh Raj Paudyal
Keyword(s):  
Knowledge Management ◽  
Statistical Analysis ◽  
Organizational Performance ◽  
Organizational Effectiveness ◽  
Financial Institutions ◽  
Employee Satisfaction ◽  
Management Practices ◽  
Financial Institution ◽  
Different Types ◽  
Knowledge Management Practices

Knowledge Management (KM) is considered as a recent phenomenon prevailing in the management circle. Despite its growing concern, there are relatively few literatures showing clear linkage between knowledge management and organizational performance (OP) in financial sector. The main objective of this study is to measure the effect of knowledge management practices on the performance of financial institutions in Nepal. In this study, samples of 385 respondents were selected randomly from four different types of financial institutions of Kathmandu, Nepal. The statistical analysis was done to draw the conclusion. The results clearly showed that components of KM process (KM obtaining, KM organizing & KM applying) are positively correlated with the organizational performance measured in terms of Financial and Market Results, Organizational Effectiveness, Employee Satisfaction and Customer Satisfaction. Finally, this paper concludes that performance of any financial institution is significantly affected by various KM processes and practices adopted by these organizations.

A metaphor for knowledge management: explicit islands in a tacit sea

2007 ◽  
Vol 11 (1) ◽  
pp. 5-16 ◽  
Author(s):  
Richard C. Hicks ◽  
Ronald Dattero ◽  
Stuart D. Galup
Keyword(s):  
Knowledge Management ◽  
Paradigm Shift ◽  
Design Methodology ◽  
Content Type ◽  
Types Of Knowledge ◽  
Different Types ◽  
Practical Implications

PurposeThis paper aims to examine the current thoughts on knowledge management (KM) and to develop a metaphor to combine these thoughts in a new way that effectively conveys the different types of knowledge and ways of managing it.Design/methodology/approachThe literature on the transition of data to knowledge is reviewed. A popular paradigm in KM states that data are integrated to create information and information is integrated to create knowledge. This paradigm is represented as a pyramid‐shaped hierarchy with knowledge at the top, information in the middle, and data on the bottom. Why this paradigm is a simplistic and limited view of knowledge and KM is discussed.FindingsThe “explicit islands in a tacit sea (EITS)” metaphor is explained and discussed in the context of knowledge and knowledge management (KM).Practical implicationsThe EITS metaphor more accurately and completely describes knowledge in the context of KM. The practical implications of this metaphor are its flexibility and transparency of the transitional actions that affect the evolution of data to knowledge.Originality/valueThe EITS metaphor is an evolution of the prevailing frameworks and removes the apparent limitations in earlier frameworks. The paper provides a paradigm shift in the discussion of KM.

Access Management as a Security Critical Factor

2021 ◽  
Vol 10 (3) ◽  
pp. 12-25
Author(s):  
Pedro Fernandes Anunciação ◽  
Eliana Nunes
Keyword(s):  
Information Systems ◽  
Management Practices ◽  
Research Work ◽  
Critical Factor ◽  
Access Management ◽  
Economic Activities ◽  
Economic Organizations ◽  
Policies And Procedures ◽  
Different Types ◽  
Need To Evaluate

The security of information and information systems is now an important and timely issue insofar as it conditions the normal development of economic activities and may even compromise the sustainability of the economic organizations themselves. The news about the violation of information privacy or the breach of security in the information systems environment has alerted management to the need to evaluate the existing security policies and procedures, namely at information systems and information technology. In this context, the present research work presents a study on the criticality of information systems access management in a large Portuguese telecommunications company, through the analysis of organizational access management practices and procedures. In this study, different methodologies were adopted to analyze the current situation, assess the organizational methodologies and politics, and optimize the management of different types of users.

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