scholarly journals Change management in information systems projects for public organizations

10.28945/2185 ◽  
2015 ◽  
Vol 10 ◽  
pp. 047-062 ◽  
Author(s):  
Ewa Ziemba ◽  
Iwona Oblak
Keyword(s):  
Information Systems ◽  
Literature Review ◽  
Change Management ◽  
Success Factors ◽  
Public Organizations ◽  
The Public ◽  
Critical Success ◽  
Research Findings ◽  
Future Work ◽  
Is Projects

It can be argued that public organizations, in order to provide the public with sufficient services in the current, highly competitive and continuously evolving environment, require changes. The changes that become necessary are often related to the implementation of information systems (IS). Moreover, when organizations are faced with changes, a change management (CM) process needs to be put in place. CM theories that are currently available to practitioners and academics are often contradictory; they mostly lack empirical evidence and are supported by unchallenged hypotheses concerning the nature of the contemporary CM. The aim of this paper is, therefore, to identify critical success factors (CFSs) for CM in IS projects. In order to reach this aim an explanation of changes in public organizations and the nature of CM are presented. Following this, a framework of CFSs for CM in IS projects are identified based on the literature review. The paper also examines two IS projects and uses them to demonstrate CFSs influencing CM in IS projects in Polish pubic organizations. A discussion of the research findings is provided and the paper concludes with a presentation of the study’s contributions and limitations as well as the stream of future work.

scholarly journals Change management in information systems projects for public organizations

10.28945/2109 ◽  
2015 ◽  
Author(s):  
Ewa Ziemba ◽  
Iwona Oblak
Keyword(s):  
Information Systems ◽  
Change Management ◽  
Success Factors ◽  
Public Organizations ◽  
The Public ◽  
Critical Success ◽  
Research Findings ◽  
Future Work ◽  
Interdisciplinary Journal ◽  
Is Projects

It can be argued, that public organization, in order to provide sufficient service for the public in a present highly competitive and continuously evolving environment, requires changes. The changes are often related to the implementation of information systems (IS) and they should be the result of change management (CM). However, theories and approaches to CM currently available to practitioners and academics are often contradictory, mostly lacking empirical evidence and are supported by unchallenged hypotheses concerning the nature of contemporary CM. Therefore, the aim of this paper is to identify critical success factors (CFSs) for CM in IS projects. In order to reach this aim an explanation of changes in public organizations and nature of CM is presented. Following this, a framework of CFSs for CM in IS projects has been identified based on the literature review. Then, the paper examines two IS projects and uses them to demonstrate CFSs influencing CM in IS projects. Next, the discussion of the research findings is provided. The paper concludes with a presentation of the study’s contributions and limitations as well as the stream of future work. A revised version of the this paper was published in Interdisciplinary Journal of Information, Knowledge, and Management, Volume 10, 2015

scholarly journals Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations

2014 ◽  
Author(s):  
Higor M. Santos ◽  
Carina F. Alves ◽  
George F. Santos ◽  
André L. Santana
Keyword(s):  
Public Sector ◽  
Focus Group ◽  
Business Process ◽  
Business Process Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Public Organizations ◽  
The Public ◽  
Critical Success

Business Process Management involves theoretical and operationalelements from different areas, being a multidisciplinary field. In previousstudies, we identified critical success factors of BPM initiatives in BrazilianPublic Organizations. In this work, we intend to investigate how to managethese factors. To achieve this goal, we performed a focus group with fiveprofessionals with experience in BPM initiatives within the public sector. Themain contribution of this study is to fill the gap in the literature concerningcritical success factors for BPM initiatives in public organizations.

Success of Public Knowledge Management in the Light of the Rossian Ethics

2011 ◽  
Vol 24 (2) ◽  
pp. 61-75
Author(s):  
Mehdi Shami Zanjani ◽  
Hossein Dabbagh ◽  
Roshanak Rouzbehani
Keyword(s):  
Knowledge Management ◽  
Success Factors ◽  
Public Organizations ◽  
Ethical Framework ◽  
Public Knowledge ◽  
The Public ◽  
Critical Success ◽  
Philosophical Background ◽  
Moral Duties ◽  
Research Goal

Researchers have attempted to integrate the fields of management and ethics for the past 50 years. Although the moral aspects of knowledge management have been studied, its philosophical attitude has been overshadowed. This work designs a philosophical background—in moral philosophy—for public knowledge management. To achieve the research goal, the relationships between human critical success factors of knowledge management and moral duties are discussed. These moral duties are based on the Rossian ethical framework. The authors recommend moral duties to public organizations that try to manage knowledge successfully. The results show that “beneficence” is the most significant to knowledge management success in the public sector. In this paper, the authors integrate knowledge management with the Rossian ethical framework to increase successful knowledge management in public organizations.

Integrating IT Infrastructures in the Public Domain

2013 ◽  
pp. 349-371
Author(s):  
Muhammad M. Kamal
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Local Government ◽  
Success Factors ◽  
Public Domain ◽  
Enterprise Application Integration ◽  
Application Integration ◽  
The Public ◽  
Enterprise Application ◽  
Critical Success

Keywords: Local Government Authorities, Enterprise Application Integration, Critical Success Factors, Information Technology, Information Systems.

scholarly journals Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study

2015 ◽  
Vol 8 (1) ◽  
pp. 42-64 ◽  
Author(s):  
Hígor Ricardo Monteiro Santos ◽  
George Augusto Valença ◽  
Carina Frota Alves
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Public Organizations ◽  
Public Organization ◽  
Production Engineering ◽  
The Public ◽  
Critical Success ◽  
Multiple Case ◽  
Multiple Case Studies

Business Process Management involves theoretical and operational elements from areas such as Production Engineering, Management and Informatics. In previous studies, we identified critical success factors of BPM initiatives in Brazilian Public Organizations through two multiple case studies. In this work, we intend to investigate how to manage these factors. To achieve this goal, we conducted two focus groups. Five professionals group with experience (specialists) in BPM initiatives in the public sector attended the first focus. The second was performed in a public organization that is conducting a three-year old BPM initiative. It was evidenced that many strategies suggested by specialists are being applied by the public organization investigated in the second focus group. In addition, other strategies were cited to manage the FCS. The main contribution of this study is to investigate from a practical perspective the critical success factors for BPM initiatives in public organizations.

Success of Public Knowledge Management in the Light of the Rossian Ethics

2013 ◽  
pp. 124-137
Author(s):  
Mehdi Shami Zanjani ◽  
Hossein Dabbagh ◽  
Roshanak Rouzbehani
Keyword(s):  
Knowledge Management ◽  
Success Factors ◽  
Public Organizations ◽  
Ethical Framework ◽  
Public Knowledge ◽  
The Public ◽  
Critical Success ◽  
Philosophical Background ◽  
Moral Duties ◽  
Research Goal

Researchers have attempted to integrate the fields of management and ethics for the past 50 years. Although the moral aspects of knowledge management have been studied, its philosophical attitude has been overshadowed. This work designs a philosophical background—in moral philosophy—for public knowledge management. To achieve the research goal, the relationships between human critical success factors of knowledge management and moral duties are discussed. These moral duties are based on the Rossian ethical framework. The authors recommend moral duties to public organizations that try to manage knowledge successfully. The results show that “beneficence” is the most significant to knowledge management success in the public sector. In this paper, the authors integrate knowledge management with the Rossian ethical framework to increase successful knowledge management in public organizations.

scholarly journals Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

2018 ◽  
Vol 22 ◽  
Author(s):  
Rehan Syed ◽  
Wasana Bandara ◽  
Erica French ◽  
Glenn Stewart
Keyword(s):  
Public Sector ◽  
Literature Review ◽  
Developing Country ◽  
Systematic Literature Review ◽  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Successful Implementation ◽  
The Public ◽  
Critical Success

The continuously evolving and dynamic social, economic, political environments and public pressures demand governments to deliver effective and efficient public services. In the quest for meeting these demands, governments respond by designing extensive reforms and performance objectives to improve the efficiency and responsiveness of their agencies. Many governments have adopted Business Process Management (BPM) as a strategy to achieve these reforms. However, the successful implementation of BPM initiatives has been a challenging task for agencies responsible for these initiatives, with many projects not reaching completion or not achieving the intended outcomes. This paper reports the results of a systematic literature review on critical success factors (CSFs) related to BPM projects in the public sector. We analysed 31 papers in this review covering both the developed and developing country contexts, sourced from refereed and peer reviewed journals. A quasi-deductive approach was applied for the qualitative data analysis using NVivo 10 software. This resulted in the synthesis and identification of 14 critical success factors of BPM in the public sector, each defined and described in detail with specific attention to the sub-factors mentioned within the literature. Any differences between developed and developing country contexts were sought for, and the observations critically analysed. We propose a series of research questions, designed to support the progression of BPM in the public sector of developed as well as developing countries.

scholarly journals EVALUATION OF CRITICAL SUCCESS FACTORS FOR CONSTRUCTION PROJECTS – AN EMPIRICAL STUDY IN LITHUANIA

2013 ◽  
Vol 17 (1) ◽  
pp. 21-31 ◽  
Author(s):  
Neringa Gudienė ◽  
Audrius Banaitis ◽  
Nerija Banaitienė
Keyword(s):  
Project Management ◽  
Literature Review ◽  
Construction Projects ◽  
Critical Success Factors ◽  
Success Factors ◽  
Project Manager ◽  
Management Team ◽  
Team Members ◽  
Critical Success ◽  
Survey Results

This paper aims to identify a comprehensive list of critical success factors for construction projects in Lithuania. Based on the available literature review, this paper identified 71 success factors under 7 broad groups. Based on the survey results, ten factors including project manager competence, project management team members' competence, project manager coordinating skills, client clear and precise goals/objectives, project value, project management team members' relevant past experience, project manager organising skills, project manager effective and timely conflict resolution, client ability to make timely decision, and project manager experience were determined as the most important success factors for construction projects. These critical success factors are of great significance both to researchers and industry practitioners.

scholarly journals Factors Influencing the Success of ERP System Implementation in the Public Sector in the Kingdom of Bahrain

2016 ◽  
Vol 8 (12) ◽  
pp. 21 ◽  
Author(s):  
Omar Mohamed Bukamal ◽  
Rami Mohammad Abu Wadi
Keyword(s):  
Public Sector ◽  
Critical Success Factors ◽  
Success Factors ◽  
System Implementation ◽  
Erp System ◽  
The Public ◽  
Critical Success ◽  
Management Commitment ◽  
Top Management Commitment ◽  
High Level

<p>This study aims empirically to analyze the critical factors that impact the success of ERP system implementation in the public sector in the Kingdom of Bahrain and to clarify the benefits gained from the implementation. The study used a detailed questionnaire as a measuring instrument across the sample group to measure two main variables, the first being critical success factors (CSFs), and the second whether ERP implementation was successful or not. The CSFs are top management commitment and support, ERP system matching organization, business process re-engineering, vendor support, and training users.</p>Those factors found to have a significant impact on ERP system implementation and the results illuminate the high level of success in implementing ERP systems. While simultaneously demonstrating that an organization with a functioning ERP system does not achieve the desired benefits by default, but rather the organization requires certain Critical Success Factors (CSFs) to be present and in effect for those benefits to be achieved.

Sign in / Sign up

Export Citation Format

Share Document