scholarly journals Cuestionario para medir la importancia y satisfacción de los servicios universitarios desde la perspectiva estudiantil.//Questionnaire to measure the importance and satisfaction of university services from the student perspective.

Ciencia Unemi ◽  
2019 ◽  
Vol 12 (30) ◽  
pp. 35-45
Author(s):  
Jimmy Zambrano R. ◽  
Mónica Loachamín-Marcillo ◽  
Mónica Pilco-Gallegos ◽  
Wilson Javier Pilco-Gallegos
Keyword(s):  
Student Satisfaction ◽  
Teaching Quality ◽  
Student Perspective ◽  
Healthy Development ◽  
Institutional Conditions ◽  
Computer Services ◽  
Student Welfare ◽  
University Services ◽  
Academic Organization ◽  
The University

La medición y el mejoramiento continuo de los servicios que el estudiante recibe están relacionados con el desarrollo saludable de las instituciones universitarias. Aunque se dispone de instrumentos para medir la satisfacción estudiantil a nivel institucional, los reportes generalmente no muestran la confiabilidad de estos. El objetivo del presente estudio fue adaptar, aplicar y calcular la consistencia interna (i.e., confiabilidad) del instrumento de Jacqueline (2006) que mide la importancia y la satisfacción de los servicios universitarios desde la perspectiva estudiantil. Se aplicó una encuesta a 757 estudiantes, de primero a sexto semestre de las diferentes carreras en modalidad presencial y semipresencial, de un instituto de educación superior de Ecuador. Los ítems fueron clasificados en 10 factores: ambiente educativo, bienestar estudiantil, calidad administrativa, calidad docente, infraestructura educativa, organización académica, recursos para la investigación, servicios estudiantiles, servicios informáticos y vinculación con la sociedad. Los resultados mostraron que las escalas de cada factor son confiables tanto para las mediciones de importancia como de satisfacción. Al comparar las puntuaciones de importancia y satisfacción, se encontró que los estudiantes están insatisfechos con todos los factores. Se recomienda el uso de este instrumento para mejorar su adaptación a las múltiples condiciones institucionales y tomar decisiones más apropiadas. AbstractThe measurement and continuous improvement of the services that the student receives are related to the healthy development of the university institutions. Although instruments are available to measure student satisfaction at the institutional level, the reports generally do not show their reliability. The objective of this study was to adapt, apply, and calculate the internal consistency (i.e., reliability) of Jacqueline's (2006) instrument that measures the importance and satisfaction of university services from a student perspective. A survey was applied to 757 students, from first to sixth semester of the different careers in presential and semi-presential modality, of a higher education institute in Ecuador. The items were classified into 10 factors: educational environment, student welfare, administrative quality, teaching quality, educational infrastructure, academic organization, research resources, student services, computer services and links with society. The results showed that the scales of each factor are reliable for both measures of importance and satisfaction. By comparing the importance and satisfaction scores, it was found that students are dissatisfied with all factors. The use of this instrument is recommended to improve its adaptation to multiple institutional conditions and to make more appropriate decisions.

scholarly journals Teaching quality: The satisfaction of university students with their professors

2020 ◽  
Vol 36 (2) ◽  
pp. 304-312 ◽  
Author(s):  
Cecilia María Ruiz Esteban ◽  
Jesús Santos del Cerro
Keyword(s):  
Student Satisfaction ◽  
Undergraduate Students ◽  
Ad Hoc ◽  
Teaching Quality ◽  
Quality Teaching ◽  
Teaching Staff ◽  
Ongoing Training ◽  
La Mancha ◽  
Tree Models ◽  
The University

Desde hace casi un siglo la preocupación de las universidades sobre la satisfacción de los estudiantes con la calidad de la docencia recibida se ha ido incrementando. La revisión de la literatura permite clasificar los atributos de una docencia de calidad en tres grandes tipos de competencias: pedagógicas, genéricas y disciplinares. El objetivo de este trabajo es señalar las variables, que a juicio de los estudiantes, más influyen en la satisfacción del alumnado con la calidad de la docencia. Los participantes fueron 476 estudiantes del grado de Administración y Dirección de Empresas de la Universidad Castilla La Mancha. Se utilizó un cuestionario construido ad hoc para valorar la satisfacción de los estudiantes con la docencia. Se utilizaron pruebas paramétricas (Análisis de Regresión Logística) y no paramétricas (árbol de decisión). Nuestros datos indican que si el profesor explica con claridad, se preocupa por averiguar si los conceptos explicados han sido entendidos y prepara sus clases la valoración sobre la calidad de su docencia será muy satisfactoria. El identificar los atributos de una docencia de calidad permitirá a las universidades elaborar planes de formación inicial y permanente de su profesorado teniendo presente el papel crucial que juegan las competencias genéricas, pedagógicas y disciplinares en la interacción profesor-estudiante. For almost a century now, the concern of universities about student satisfaction with teaching quality has been increasing. A literature review has enabled the attributes of quality teaching to be classified into three main types: pedagogical, generic, and disciplinary. The aim of this paper is to identify the variables that, in the opinion of students, most influence student satisfaction regarding teaching quality. A total of 476 undergraduate students participated from Business Administration and Management of the University of Castilla-La Mancha (Spain). An ad hoc questionnaire was used to assess student satisfaction with teaching. Parametric (Logistic Regression Analysis) and non-parametric (Decision Tree) models were used. Our data indicate that if the professor explains the subject clearly, is concerned to find out whether the explanations have been understood, and carefully prepares the classes; the teaching-quality assessment will be very satisfactory. The identification of the attributes of quality teaching will enable universities to draw up initial and ongoing training plans for their teaching staff, bearing in mind the crucial role played by generic, pedagogical, and disciplinary competences in professor-student interaction.

scholarly journals Developing Innovative Support Structures in Higher Education Institutions: A Student Perspective

2020 ◽  
Vol 10 (1) ◽  
Author(s):  
Mxolisi Walter Ntoyakhe ◽  
Musa Ngibe
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Quantitative Research ◽  
Higher Education Institutions ◽  
Descriptive Analysis ◽  
Academic Departments ◽  
Student Perspective ◽  
Research Approach ◽  
Administrative Staff ◽  
The University

Higher education institutions have been obliged to work extremely hard to ensure their sustainability and growth to meet the ever-increasing demands of university students, parents, and stakeholders. Universities have been under great pressure to remain competitive with a great deal of emphasis placed on being innovative, building auxiliary structures, and acquiring qualified academics. The concept of service delivery of academic departments in universities of technology has received minimal attention. This study explored student expectations and perceptions of service quality provided by academic support departments with the intention of enhancing the level of student satisfaction and experience. A quantitative research approach was employed using questionnaires. A nonprobability convenience sampling was adopted to identify 260 students. Data were coded and analyzed for descriptive analysis using SPSS Version 23.0. The findings revealed that many students were not content with various services provided by the academic departments within the university and that the academic departments did not offer students the services that they expected. The dimension of SERVQUAL displayed a negative gap in services provided by academic administrative staff. On the basis of these findings, it is recommended that the university attends to the identified key areas of concern, particularly administrative staff competency.

Quality in Higher Education: The Case of National Economics University

2021 ◽  
Vol 08 (01) ◽  
Author(s):  
Cao Thuy Xiem ◽  
◽  
Truong Doan The ◽  
◽  
Keyword(s):  
Quality Improvement ◽  
Student Satisfaction ◽  
Online Survey ◽  
Essential Elements ◽  
Student Perspective ◽  
Quality Factors ◽  
Social Significance ◽  
Complex Concept ◽  
The University

Continuous quality improvement of service is a crucial factor for the existence and development of educational institutions. Clarifying and judging the importance of the service’s quality factors are essential elements of quality improvement. The quality of the training services provided by universities in Vietnam have been examined by numerous pieces of research. They focused on a group of subjects, a branch of the university, a major, and assessment of student satisfaction with the use of a toolkit introduced by the MoET or by a school of the university. From these foundations, the purpose of this research is to identify the quality factors of the training service provided by the National Economics University (NEU) as a whole. Education quality is a complex concept and cannot easily be assessed by only one indicator. However, because of the timeframe and the lack of finance, we examined the service quality of NEU from the student perspective by assessing their satisfaction using the SERVQUAL model. The data collection was done by through an online survey. The empirical analysis resulted in 5 factors influencing the quality of the service, assurance, reliability, responsiveness, empathy, and tangibles. From these factors, three suggestions were made for improving the quality of the service: adjusting course structures; retraining communication skills for office staff; upgrading Wi-Fi/internet connection; optimize physical facilities usage. The research findings also have social significance, as empathy was identified as a quality factor. At the same time, the practical implications proposed for NEU’s governors have equal value for state-owned universities in general.

The Relationship Between The University Services Marketing And the Leading Orientation And Their Impact In Enhancing The University Reputation

2018 ◽  
Vol 2 (3) ◽  
pp. 110-140 ◽  
Author(s):  
Nusseibeh Ahmed Abdul Wahid
Keyword(s):  
Private Universities ◽  
Services Marketing ◽  
Correlation Relationship ◽  
Independent Variables ◽  
Marketing Orientation ◽  
University Reputation ◽  
Administrative Leaders ◽  
University Services ◽  
The University ◽  
The Relationship

The relationship between the university services marketing and the leading orientation and their impact in enhancing the university reputation: Field study on a sample of administrative leaders in       private universities in the Erbil city Objective - The current study try to find the role of marketing university services (educational services, research services, community services) and the leading orientation (research mobilization, distinction, cooperation, university policies, proactive) as independent variables in enhancing the university's reputation as dependent a variable (Social responsibility, innovation, quality of service, image of the organization) in a sample of private universities in the Erbil city. Methodology of the study - The problem of the study was determined in several questions related to the nature of the correlation relationship - the effect of independent study variables (marketing of university services and leadership orientation) and the dependent variable (the reputation of the university). For this purpose, the hypotheses were subjected to multiple tests. The study used the questionnaire as a means to obtain data from the administrative leaders of the investigated universities. - The study was used the analytical descriptive method. The main and sub-variables were described and correlation and effect relationships were analyzed between the variables using advanced statistical methods (arithmetic mean, standard deviation, percentages, Pearson correlation, multiple regression test) , And the implementation of the statistical program (SPSS-Ver.18). The study was conducted in the educational sector in the city of Erbil, in order to obtain the necessary information for the field through a questionnaire prepared for this purpose and distributed to six universities. The number of respondents was (73) (Presidents of universities, their assistants, deans, their assistants, heads of departments) at the universities in question. The value of the study: The main conclusions of the study are the existence of a significant relationship between the variables of the study and the existence of a significant effect of the independent variable marketing of university services and the leading trend in the dependent variable universities reputation and the existence of variation of the effect of independent variables in the dependent variable in the universities investigated, A set of recommendations, the most important of which is the establishment of a center for the marketing of services at the university level and at the level of each college. In order to conduct a continuous study of the labor market to determine market needs, the university should be aware of the importance of marketing orientation in university education

An Open Source Solution for “Hands-on” teaching of PET/CT to Medical Students under the COVID-19 Pandemic

2020 ◽  
Author(s):  
Martin Biermann ◽  
Salim Kanoun ◽  
Trond Davidsen ◽  
Robert Gray
Keyword(s):  
Medical Students ◽  
Student Satisfaction ◽  
Student Survey ◽  
Technical Challenge ◽  
Course Work ◽  
Pet Ct ◽  
Hands On ◽  
Hands On Learning ◽  
Central Image ◽  
The University

Abstract Aims Since 2017, medical students at the University of Bergen were taught PET/CT “hands-on” by viewing PET/CT cases in native format on diagnostic workstations in the hospital. Due to the COVID-19 pandemic, students were barred access. This prompted us to launch and evaluate a new freeware PET/CT viewing system hosted in the university network. Methods We asked our students to install the multiplatform Fiji viewer with Beth Israel PET/CT plugin (http://petctviewer.org) on their personal computers and connect to a central image database in the university network based on the public domain orthanc server (https://orthanc-server.com). At the end of course, we conducted an anonymous student survey. Results The new system was online within eight days, including regulatory approval. All 76 students (100 %) in the fifth year completed their course work, reading five anonymized PET/CT cases as planned. 41 (53 %) students answered the survey. Fiji was challenging to install with a mean score of 1.8 on a 5-point Likert scale (5 = easy, 1 = difficult). Fiji was more difficult to use (score 3.0) than the previously used diagnostic workstations in the hospital (score 4.1; p < 0.001, paired t-test). Despite the technical challenge, 47 % of students reported having learnt much (scores 4 and 5); only 11 % were negative (scores 1 and 2). 51 % found the PET/CT tasks engaging (scores 4 and 5) while 20 % and 5 % returned scores 2 and 1, respectively. Conclusion Despite the initial technical challenge, “hands-on” learning of PET/CT based on the freeware Fiji/orthanc PET/CT-viewer was associated with a high degree of student satisfaction. We plan to continue running the system to give students permanent access to PET/CT cases in native format regardless of time or location.

scholarly journals Industry-Practice-Based Engineering Hydrology Education at USQ, Australia

2019 ◽  
Vol 9 (3) ◽  
pp. 213
Author(s):  
Rezaul Chowdhury
Keyword(s):  
Online Education ◽  
Student Satisfaction ◽  
Learning Outcomes ◽  
Professional Practice ◽  
Assessment Tools ◽  
Discussion Forums ◽  
Self Assessment ◽  
Industry Practice ◽  
The University ◽  
Engineering Hydrology

Engineering education must embrace several challenges, such as increased numbers of work-based students, increased demand for online education, mismatches in employability skills and industry requirements, and lack of student engagement. The hydrology course at the University of Southern Queensland attracts more than 100 students every year, where more than 70% of students are off-campus and most of them are work-based. This study explored how an online hydrology course can embrace industry practice and engage students in order to achieve learning outcomes. Industrial careers in hydrology involve extensive use of hydroclimatological data and modeling applications. The course modules, learning objectives and outcomes, and assessment tools have been designed to align with industry practices. Active participation of students was observed in self-assessment quizzes and discussion forums. The course was rated very well in achieving learning outcomes and in overall student satisfaction. Students appreciated the well-structured real-world and professional practice in the course.

Examining the relationship between facilities, teaching quality and administration towards student satisfaction

2021 ◽  
Author(s):  
A. F. Arham ◽  
N. S. Norizan ◽  
Z. F. Ahmad ◽  
H. D. Md Isa ◽  
N. N. Kamarulzaman
Keyword(s):  
Student Satisfaction ◽  
Teaching Quality ◽  
The Relationship

scholarly journals The Role of Co-Creating Value and Its Outcomes in Higher Education Marketing

2021 ◽  
Vol 13 (12) ◽  
pp. 6724
Author(s):  
Lien Thi Kim Nguyen ◽  
Tom Meng-Yen Lin ◽  
Hoang Phuong Lam
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
University Image ◽  
Education Marketing ◽  
University Experience ◽  
The University ◽  
Positive Word Of Mouth

This study examines the role of student co-creation behavior in contributing to student satisfaction, perceived university image, and student positive word of mouth (WOM). Using a sample of 513 students from a Taiwanese university and conducting partial least squares structural equation modeling, the findings indicate that co-creating value is critical to student satisfaction, university image, and positive WOM. The results also show the effect of student satisfaction and university image on student positive WOM. This study confirms the pivotal role of student participation in co-creating value in enhancing satisfaction with the university experience, creating and sustaining a positive image, and building the credibility of the university. This research is particularly important to higher education institutions because it has practical implications for decision-makers, brand managers, and HE marketers who wish to improve understanding of the relationship between the university and students in the process of co-creating value and its outcomes.

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