scholarly journals Employer Satisfaction with Polytechnic Graduate: Comparison Between Industry Cluster

2020 ◽  
Vol 3 (02) ◽  
pp. 132-141
Author(s):  
Husnira Binti Hussin
Keyword(s):  
Design Methodology ◽  
Civil Engineering ◽  
The Other ◽  
Industry Cluster ◽  
Cross Sectional ◽  
Employer Satisfaction ◽  
Post Hoc ◽  
Practical Implications

Purpose: This paper aims to Employer Satisfaction with Polytechnic Graduate: Comparison Between Industry Cluster. Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional. Findings: 2 hypotheses are while the other is accepted. Research limitations/implications: This study used two-step analysis: Kruskal-Wallis test was used to identify differences for three industry cluster; mechanical, electrical and civil engineering. Post Hoc test performs to identify the detail differences between each cluster. Practical implications: Results show that from the 2 hypotheses proposed. Originality/value: This paper is original. Paper type: This paper can be categorized as a case study.

scholarly journals Analysis of Operational Delay and Additional Investment Costs, As An Investment Consideration

2020 ◽  
Vol 3 (02) ◽  
pp. 168-182
Author(s):  
Dina Yunanda ◽  
Christiono Utomo ◽  
Maranatha Wijayaningtyas
Keyword(s):  
Design Methodology ◽  
Word Of Mouth ◽  
Brand Image ◽  
The Other ◽  
Brand Trust ◽  
Cross Sectional ◽  
Toll Road ◽  
Road Project ◽  
Practical Implications

Purpose: This paper aims to Analysis of Operational Delay and Additional Investment Costs, As an Investment Consideration: Case in Malang Pandaan Toll Road. Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional. Findings: 2 hypotheses are while the other is accepted. Research limitations/implications: Variables considered in this study are electronic word of mouth, brand image, brand trust, and interest in saving. The scope of work of the Pandaan Malang Toll Road project has a length of 38 + 488 km, passing through two regions in Figure 1. Practical implications: Results show that from the 2 hypotheses proposed. Originality/value: This paper is original. Paper type: This paper can be categorized as a case study.

scholarly journals Acceptance, Effectiveness and Relationship of Blended Learning Implementation Among Lecturers in Polytechnic Sultan Mizan Zainal Abidin.

2020 ◽  
Vol 3 (02) ◽  
pp. 121-131
Author(s):  
Hasni Bin Mahmood ◽  
Saupi Bin Mohamed Noor
Keyword(s):  
Online Learning ◽  
Blended Learning ◽  
Design Methodology ◽  
The Other ◽  
Cross Sectional ◽  
E Learning ◽  
Relationship Of ◽  
Practical Implications

Purpose: This paper aims to analyze Acceptance, Effectiveness and Relationship of Blended Learning Implementation Among Lecturers in Polytechnic Sultan Mizan Zainal Abidin. Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional. Findings:  2 hypotheses are rejected while the other is accepted. Research limitations/implications: Variables considered in this study are e-Learning, blended learning, innovation, teaching and online learning. with data showing 270 academic lecturers in PSMZA Practical implications: Results show that from the 2 hypotheses proposed. Originality/value: This paper is original. Paper type: This paper can be categorized as a case study.   Keyword: e-Learning, blended learning, innovation, teaching and online learning

Online induction programme with webinar: a case study

2015 ◽  
Vol 7 (1) ◽  
pp. 123-132
Author(s):  
Sharon Warren ◽  
Patricia Black ◽  
Elizabeth Mills
Keyword(s):  
Social Interaction ◽  
Design Methodology ◽  
Structured Interview ◽  
Learning Opportunities ◽  
Student Feedback ◽  
The Other ◽  
Content Type ◽  
The University ◽  
Practical Implications

Purpose – The purpose of this paper is to describe the introduction of an online induction programme including an interactive webinar on a distance learning course and to present student feedback on the programme. It focuses on lessons learnt and implications for others implementing similar induction programmes. Design/methodology/approach – A self-completion questionnaire was sent to all students enroled on the programme, including those who did not attend the webinar or participate in the online induction programme. This was followed up with a semi-structured interview. The analysis focused on the student experience of the induction programme. Findings – Overall, students reported to be satisfied with the online programme. The webinar encouraged engagement with some elements of the online workshop and was felt to complement the other learning opportunities available online. The webinar was particularly valued for providing a “face” to the course, facilitating interactivity among tutors and students and helping the students to feel part of the University. Students also reported that the webinar had the advantage of allowing a social interaction between them. Practical implications – A number of key changes related to multiple offerings of the webinar and the timing of activities in the online workshop were highlighted to encourage participation. Greater clarity on what is required in the induction and how long it would take would also encourage participation. Originality/value – This case study is one of the few to evaluate the inclusion of webinar technology within an online induction programme and, therefore, has value in this context.

Effects of exit barriers on word of mouth activities

2017 ◽  
Vol 31 (6) ◽  
pp. 512-526 ◽  
Author(s):  
Birgit Leisen Pollack
Keyword(s):  
Design Methodology ◽  
Word Of Mouth ◽  
Customer Retention ◽  
Negative Word ◽  
The Other ◽  
Content Type ◽  
Differential Effects ◽  
Exit Barriers ◽  
Post Hoc ◽  
Practical Implications

Purpose The purpose of this study is to contrast the effects of four exit barriers on word of mouth activities. Monetary, service loss, social and convenience exit barriers are compared. The differential effects of these four barriers on the valence of word of mouth (positive, negative), the type of word of mouth recipient (weak tie, strong tie) and the motives (catharsis, company sabotage) for spreading word of mouth are studied. Design/methodology/approach The data for empirically addressing a set of hypotheses were collected from 185 consumers. The hypotheses were analyzed using ANOVA models along with post hoc tests. Findings The results suggest that the type of exit barrier matters. Exit barriers, with respect to word of mouth activities, seem to fall on a continuum. On one extreme, the most detrimental barriers are monetary hurdles, and on the other end, the least detrimental barriers are convenience hurdles. Monetary barriers are responsible for the most negative word of mouth and company sabotage. Social and convenience barriers lead to significantly less. Practical implications The implications for erecting exit barriers are discussed. In particular, the value of monetary barriers is questioned. The benefits of such involuntary customer retention methods may be offset by the sabotage they invite through negative word of mouth. Originality/value The paper provides insights into word of mouth activities of dissatisfied customers that are trapped by various exit barriers. The word of mouth activities investigated include valence, recipient type and motives. The study contrasts monetary, service loss, social and convenience exit barriers.

Satisfaction of first-time residential clients with architectural services

2014 ◽  
Vol 12 (3) ◽  
pp. 316-335 ◽  
Author(s):  
Adedapo Adewunmi Oluwatayo ◽  
Eziyi Ibem ◽  
Dolapo Amole
Keyword(s):  
Design Methodology ◽  
Data Gathering ◽  
Service Reliability ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Relationship Qualities ◽  
First Time ◽  
Practical Implications

Purpose – The aim of this study was to investigate the factors which define and predict the satisfaction of first-time residential clients of architects in Nigeria using Lagos as a case study. Design/methodology/approach – The study was based on the notion that satisfaction of first-time residential clients with architectural services is a combination of satisfaction with service, design and relationship qualities as well as reputation of the architect. A cross-sectional survey of randomly selected first-time residential clients of architects in the study area was conducted using pre-tested questionnaire as the principal data gathering instrument. Data were analyzed using descriptive statistics, factor and regression analyses. Findings – Of the seven factors identified, the factors which best define the satisfaction of the first-time residential clients were personalization of service, reliability of, confidence inspired by and personality of the architect. The best predictors of the satisfaction of the first-time residential clients of architects in Nigeria varied with the nature of service. However, it was observed that the experience of the architect cut across all service types as a significant predictor of client satisfaction. Research limitation/implication – Only residential clients were considered in the study. Other categories of clients may be considered in further studies. Practical implications – There is need for architects to consider the nature of services provided in their quest to satisfy their first-time residential clients. Originality/value – Previous studies have focused on experienced and mostly public sector clients. This study provides empirical data on the factors that influence the satisfaction of first-time private clients who engaged the services of architects for their personal homes.

Where there’s smoke there’s – litigation

2015 ◽  
Vol 31 (6) ◽  
pp. 18-20
Keyword(s):  
Human Rights ◽  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
The Other ◽  
Content Type ◽  
Social Responsibilities ◽  
Pertinent Information ◽  
Practical Implications

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – The case study illustrates the complex paradigm that interlinks economic and human rights obligations of states on one side of the spectrum and property rights and social responsibilities of tobacco companies on the other. Practical implications – The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Constructing a sustainable learning organization

2014 ◽  
Vol 21 (2) ◽  
pp. 98-112 ◽  
Author(s):  
John P. Wilson ◽  
Colin Beard
Keyword(s):  
Design Methodology ◽  
Traditional Learning ◽  
Environmental Strategy ◽  
Learning Organisation ◽  
Practical Application ◽  
Cross Sectional ◽  
Content Type ◽  
Environmentally Sustainable ◽  
Practical Implications

Purpose – Marks and Spencer's Plan A environmental strategy is an ambitious one which addresses economic, social and environmental considerations. As part of this process it recently used a sustainable learning store strategy to develop, capture and disseminate learning before, during and after construction so that learning could be transferred to future projects. Significantly, the strategy did not draw on “traditional” learning organisation concepts; instead it developed its own bottom-up approach to identify the important areas for learning. The practices developed for the learning store were then evaluated against a learning organisation blueprint. Design/methodology/approach – A literature review of learning organisations in construction was complemented by a case study of the prototype Marks and Spencer learning store. The strategies adopted by the company were assessed against Pedler et al.'s blueprint for a learning company. Findings – The systematic learning store strategy developed by Marks and Spencer matched the 11 main criteria described by Pedler et al.'s learning company blueprint and also included managing and leading. The strategies adopted by M&S have the potential to be adopted by other organisations seeking to become environmentally sustainable learning organisations. Research limitations/implications – This case study was undertaken from the perspective of one retail organisation and did not directly evaluate the other stakeholders. It was also largely cross-sectional in nature and describes the learning which occurred but not its application to any subsequent downstream projects. Its applicability to other industries and organisations therefore needs to be investigated further. Practical implications – The strategies used during the development of the Marks and Spencer's learning store have the potential to be adopted by other retail, construction and organisations from other sectors and have significant benefits to the environment. Originality/value – Little has been written about the practical application of sustainability approaches for learning organisations. The scale and scope of the Plan A strategy would not appear to have been achieved by other organisations.

scholarly journals The Influence of Transparency Of Financial Statements, Management of Alms Funds, Social Funds, And The Foundation's Reputation On Donors' Trust in East Java ESQ Humanitarian Institution

2020 ◽  
Vol 3 (02) ◽  
pp. 197-212
Author(s):  
Rudi Hartono ◽  
Joko Suyono ◽  
Damarsari Ratnasahara Elisabeth
Keyword(s):  
Design Methodology ◽  
Financial Statements ◽  
Significance Test ◽  
Multiple Correlation Coefficient ◽  
Multiple Correlation ◽  
Cross Sectional ◽  
Analysis Techniques ◽  
Multiple Determination ◽  
Practical Implications

Purpose: This paper aims to The Influence of Transparency of Financial Statements, Management of Alms Funds and Social Funds, and the Foundation's Reputation On Donors' Trust in East Java ESQ Humanitarian Institution. Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional. Findings: 4 hypotheses are while the other is accepted. Research limitations/implications: Variables considered in this transparency of financial statements, management of alms funds and social funds, the reputation of the foundation, trust. The scope of analysis techniques used are multiple linear regression, F significance test, t significance test, multiple correlation coefficient (R), and multiple determination coefficient (R2). Practical implications: Results show that from the 4 hypotheses proposed. Originality/value: This paper is original. Paper type: This paper can be categorized as a case study.

scholarly journals Employer Satisfaction with Polytechnic Graduate: Comparison Between Industry Cluster

2020 ◽  
Vol 3 (1) ◽  
pp. 10-19
Author(s):  
Husnira Binti Hussin ◽  
Rusdi Bin Rusli ◽  
Wan Mohd Zawawi bin Wan Yunus
Keyword(s):  
English Language ◽  
Industrial Revolution ◽  
Civil Engineering ◽  
New Technology ◽  
Industry Clusters ◽  
Industry Cluster ◽  
Employer Satisfaction ◽  
Close Relationship ◽  
Processing Information ◽  
Post Hoc

  The work environment is changing from time to time in line with the introduction of new technology. Industrial Revolution 4.0 (IR4.0) forces education providers to identify the characteristics of future workers' needs by the industry. To fulfill this demand, polytechnic created a close relationship with industry through conducting many programs such as dialog between industry and polytechnic, CEO@Faculty, the industry in campus and employer satisfaction study with polytechnic graduate. However, previous studies compared employer satisfaction among industry clusters are very limited. The objective of this study was to examine employer satisfaction with Politeknik Sultan Mizan Zainal Abidin (PSMZA) graduate and to compare employer satisfaction between industry clusters. A total of 112 employers from three main engineering clusters; mechanical (46%), electrical (30%) and civil (24%) involved in this study. This study used two-step analysis: Kruskal-Wallis test was used to identify differences for three industry clusters; mechanical, electrical and civil engineering and Post Hoc test performs to identify the detail differences between each cluster. The results show that employers in the mechanical engineering cluster are less satisfied with PSMZA graduates compared to employers in civil engineering clusters for computer skills in processing information. This study also found that compared to employers in the electrical engineering cluster, employers in the mechanical cluster are less satisfied with PSMZA graduates related to proficiency in the English language. In terms of entrepreneurship skills, employers in the mechanical cluster found less satisfaction with a graduate from PSMZA compared to employers in the electrical cluster. Findings from this study can be used by the department as a guide in revising their curriculum in the future.

Measuring the service gaps in the roles of quantity surveyors in the emerging market

2016 ◽  
Vol 23 (5) ◽  
pp. 1111-1131 ◽  
Author(s):  
AbdulLateef Olanrewaju
Keyword(s):  
Emerging Markets ◽  
Construction Industry ◽  
Design Methodology ◽  
Emerging Market ◽  
Supply And Demand ◽  
The Other ◽  
Primary Data ◽  
Content Type ◽  
Practical Implications ◽  
Survey Questionnaires

Purpose – The opportunities that the emerging markets present to the players in the construction industry means that the players need to expand on the scope and size of their responsibilities and duties to the stakeholders. Each of the professionals now demands more specialised and sophisticated services from one another. The other players in the construction industry now require more emerging responsibilities and duties from the quantity surveyors. The purpose of this paper is to examine the roles that “modern” quantity surveyors play by measuring the gaps that exist in the services that the quantity surveyors provide. Design/methodology/approach – Primary data are collected through survey questionnaires. In total, 23 roles played by modern quantity surveyors are identified and addressed to the respondents to rank the rate at which quantity surveyors provide these “emerging” services. The collected data were analysed statistically. Findings – The results of the findings led to the conclusion that the quantity surveyors were not meeting the expectations of other players. Therefore, for competitiveness, quantity surveyors need to better meet demand expectations. Research limitations/implications – This findings of this research are constrained to the services or functions that the quantity provide in the construction industry. Practical implications – This knowledge is valuable to academic institutions that offer quantity surveying programmes, to practicing quantity surveyors, governments, and other players in the construction industry. It will allow quantity surveyors to reconcile supply and demand expectations. Originality/value – There is no known conclusive empirical study on services offered by quantity surveyors in any emerging markets. Therefore, the findings offer a fresh understanding on the services of quantity surveyors not only in Nigeria but elsewhere. While some of the services are common, others are peculiar to emerging markets.

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