Use of Technology in Non-Profit Organizations (NPOs) for Knowledge Management

2016 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa M. Given
Keyword(s):  
Knowledge Management ◽  
Donor Management ◽  
Management Software ◽  
Non Profit ◽  
Use Of Technology ◽  
Computer Based ◽  
Non Profit Organizations

This paper explores results of a survey that documented tools and technologies used to manage knowledge in Canadian non-profit organizations (NPOs). Findings demonstrate that NPOs, across various types of organizations, use both non-computer (e.g., print documents) and computer-based solutions to manage knowledge. Examples of tools/technologies used include donor management software, email-based systems for communication and marketing, and some specific tools relevant to their areas of operations. Cet article explore les résultats d'une enquête qui a documenté les outils et les technologies utilisés pour gérer les connaissances dans les organisations canadiennes sans but lucratif (OSBL). Les résultats démontrent que les différents types d’OSBL utilisent à la fois des solutions informatiques et non-informatiques (par exemple, des documents imprimés) pour gérer les connaissances. Les outils / technologies utilisées comprennent des logiciels de gestion des donateurs, des systèmes basés sur le courrier électronique pour la communication et le marketing, et quelques outils spécifiques pertinents dans leurs domaines d'activité.

Non-profit organizations’ use of tools and technologies for knowledge management: a comparative study

2017 ◽  
Vol 21 (4) ◽  
pp. 718-740 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa M. Given
Keyword(s):  
Knowledge Management ◽  
Comparative Study ◽  
Tool Use ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Free Text ◽  
Content Type ◽  
Non Profit ◽  
Significant Difference ◽  
Non Profit Organizations

Purpose This paper aims to present findings from a study conducted with non-profit organizations (NPOs) in Canada and Australia, focusing on the use of tools and technologies for knowledge management (KM). NPOs of different sizes and operating in different sectors were studied in two large-scale national surveys. The paper is useful to both practitioners in NPOs for understanding tool use for KM activities and to scholars to further develop the KM-NPO domain. Design/methodology/approach Two nation-wide surveys were conducted with Canadian and Australian NPOs of different sizes (i.e. very small to large-sized organizations) and operating in different sectors (e.g. animal welfare, education and research, culture and arts). An analysis of responses explores the use of tools and technologies by NPOs. Respondents identified the tools and technologies they used from nine pre-determined themes (quantitative data) plus an additional category of “other tools” (qualitative data), which allowed for free text responses. The quantitative data were analyzed using both descriptive and inferential statistical techniques and the qualitative data were analyzed using a thematic analysis approach. Findings Quantitative data analysis provides key findings including the popularity of physical, print documents across all NPO sizes and sectors. Statistical tests revealed, for example, there is no significant difference for the same-sized organizations in Canadian and Australian NPOs in the use of tools and technologies for KM activities. However, there were differences in the use of tools and technologies across different sizes of NPOs. The qualitative analysis revealed a number of additional tools and technologies and also provided contextual details about the nature of tool use. The paper provides specific examples of the types of tools and technologies NPOs use. Originality/value The paper has both practical and academic contributions, including areas for future research. The findings on the use of KM tools and technologies by NPOs contribute to the growing body of literature in the KM domain in general and also build the literature base for the understudied KM-NPO domain. NPOs will also find the paper useful in better understanding tools and technological implementation for KM activities. The study is unique not only in the content focus on KM for NPOs but also for the comparative study of activities in two countries.

Developing Online Instructional Resources

2018 ◽  
pp. 222-241
Author(s):  
David Pratt
Keyword(s):  
Preservice Teachers ◽  
Instructional Resources ◽  
Non Profit ◽  
For Profit ◽  
Learning Partnerships ◽  
Effective Leaders ◽  
Use Of Technology ◽  
Regional Campus ◽  
Non Profit Organizations ◽  
Online Learning Resources

Online delivery of content is emerging as an efficient means for training and development in the private and non-for-profit sectors. At the same time, preservice teachers face a growing need to become effective leaders in the use of technology to support instruction. This chapter presents a framework for developing effective online learning resources for building organizational capacity while strengthening professional competency of preservice teachers. Specifically, mutually beneficial partnerships created with a regional campus of a Midwest university teacher preparation program and non-profit organizations resulted in the creation of online instructional resources. An examination of two grant-funded cases involving non-profit organizations and preservice teachers illuminates the benefits and limitations of such service-learning partnerships.

scholarly journals The Mediating Effect of Time Management on the Relationship Between Knowledge Management and Organization Performance Comparison Between Local & the International NGOs

2016 ◽  
Vol 2 (2) ◽  
pp. 17
Author(s):  
Nemer Wahbeh ◽  
Hamza M. Mohammed ◽  
Omar Al Daher ◽  
Abdullah Al shatter
Keyword(s):  
Knowledge Management ◽  
Performance Management ◽  
Time Management ◽  
Relevant Literature ◽  
Performance Comparison ◽  
Mediating Effect ◽  
Organization Performance ◽  
Non Profit ◽  
Non Profit Organizations ◽  
The Relationship

<p>Purpose: The purpose of this paper is to investigate about time management effect on the relationship between knowledge management and organization performance. Design/methodology/approach: The paper contains a comparative analysis of relevant literature from the fields of knowledge management, time management and organization performance, conducted between 2007 and 2015. The research was conducted on a sample of 42 non-profit organizations (24 National and 18 International) we collected the data through a questionnaire that was given to the Monitoring and development department. Findings: The research results reached to the idea that Time Management really plays a strong role to strengthen the relationship between Knowledge Management and Organization Performance dimensions, but not all dimensions, only the standard dimensions (Internal business process, Learning and growth and the Sustainability), but on the non-standard dimension we used which is: the increase or the decrease on the percentage of the affected population who receive services from the organizations, the result is on the opposite side. Also it reached to the result that the organization nationality affects the relationship between knowledge management and the performance management. Originality/value: The paper ranks among the first to search for convergences between International and National non-profit organizations that seem firmly divided in both theoretical and institutional aspects.</p>

Every Task its Tool, Every Tool its Task: Social Media Use in Canadian Non-Profit Organizations

2016 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa Given ◽  
Eric Forcier ◽  
Sarah Vela
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Online Survey ◽  
Non Profit ◽  
Médias Sociaux ◽  
Social Media Platforms ◽  
Non Profit Organizations ◽  
Use Of Social Media ◽  
Medias Sociaux ◽  
Insight Into

This paper presents emerging results of a national online survey of Canadian Non-Profit Organizations (NPOs) on their perception and use of social media, and their role for the purpose of Knowledge Management (KM). Based on results from the first 320 respondents spanning across local and provincial boundaries, these findings provide insight into what social media platforms are preferred by these organizations, what tasks they are used for and the tasks for which these tools are considered most effective.Cet article présente les résultats d’une enquête nationale effectuée en ligne auprès des organismes canadiens sans but lucratif (OSBL), les interrogeant sur leur compréhension et leur utilisation des médias sociaux, et le rôle de ceux-ci dans la gestion des connaissances. Sur la base des données obtenues auprès des 320 premiers répondants, se situant par-delà les frontières locales et provinciales, ces résultats permettent de comprendre quelles sont les plates-formes de médias sociaux préférées par ces OSBL, pour quelles tâches elles sont utilisées et pour quelles tâches ces outils sont considérés comme les plus efficaces.

Tools of Engagement for Knowledge Management: Using Social Media to Capture Non-Profit Organizations' Stories

2014 ◽  
Author(s):  
Eric Forcier ◽  
Dinesh Rathi ◽  
Lisa Given
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Information Sources ◽  
Qualitative Interviews ◽  
Non Profit ◽  
Médias Sociaux ◽  
Non Profit Organizations ◽  
Medias Sociaux

Presents results from qualitative interviews with individuals working in non-profit organizations near Edmonton, Alberta. The findings point to the importance of stories as information sources used within the organizations, with social media playing a key role in capturing those stories and engaging with the community.Seront présentés les derniers résultats d'entrevues qualitatives auprès d'individus travaillant pour une organisation à but non lucratif près d'Edmonton, en Alberta. Les résultats démontrent l'importance de l'histoire comme source d'information importante au sein des organisations et les médias sociaux jouent un rôle clé dans la capture de ces histoires et l'engagement avec la communauté.

Knowledge Management in Charities

2010 ◽  
pp. 641-649
Author(s):  
Kathleen E. Greenaway ◽  
David C.H. Vuong
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Vital Role ◽  
Charitable Organizations ◽  
Non Profit ◽  
Knowledge Based ◽  
Volunteer Labor ◽  
Non Profit Organizations ◽  
Statistics Canada ◽  
Knowledge Intensive

Charities, also called voluntary-service not-forprofit organizations (VSNFP), play a vital role in modern societies by addressing needs and providing services that benefit the public. These services frequently are available from neither markets nor governments. Many charitable organizations have been created to deliver or have expanded their range or scope of services as the result of governments “devolving” or transferring services to the non-profit sector (Gunn, 2004). Therefore, it is unsurprising that charities have a significant impact economically and socially. For example, volunteer work in Argentina, the United Kingdom, Japan, the United States, and is valued at 2.7, 21, 23, and 109 billion (US) dollars respectively (Johns Hopkins University, 2005). Volunteering translates into significant resources for non-profit organizations. For example, Statistics Canada estimates that work equivalent to 1 million fulltime jobs was provided through volunteer labor in 2004 (Statistics Canada, 2006). While charities are part of the non-profit sector, research demonstrates that charitable organizations differ from for-profit organizations in terms of their human capital management, management practices, and strategies (Bontis & Serenko, 2008). Failing to account for such differences may adversely affect theory (Orlikowski & Barley, 2001) and practice (Kilbourne & Marshall, 2005). Our key question is: What is the extent of our understanding of the role of knowledge management, both as process and system, in charitable organizations? We discuss this question by adapting the knowledge management (KM) research framework originally developed for examining KM in knowledge-based enterprises (Staples, Greenaway & McKeen 2001). Many non-profits are “knowledge-intensive” organizations (Lettieri et al 2004:17). Therefore, this research model should be transferable to non-profit organizations including charities.

Motivational factors promoting knowledge sharing in the non-profit sector in Thailand

2021 ◽  
pp. 026666692110479
Author(s):  
Quang Ngoc Le ◽  
Kulthida Tuamsuk
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Organizational Design ◽  
Factor Loading ◽  
Statistical Technique ◽  
Motivational Factors ◽  
Non Profit ◽  
Non Profit Organizations ◽  
Organizational Rewards ◽  
Insight Into

This study aims to investigate how organizational design – especially culture, employee intentions, intrinsic and extrinsic motivational factors, and processes – promotes knowledge sharing in the non-profit context. The research used a quantitative analysis with data from a sample of 213 non-profit organizations. The sample organizations were from diverse sectors operating actively in Thailand. The descriptive statistical technique and analysis of factor loading value were utilized to present the surveyed data. Based on the study findings of the descriptive statistics data, it was noted that motivational factors such as availability, value, and enjoyment in helping the colleagues via sharing the knowledge were remarkably associated with organizational knowledge sharing. Furthermore, the results revealed that sub-factors of knowledge sharing culture, intentions, and processes were more extraordinary for enhancing knowledge management activities. On the other hand, extrinsic motivational factors – mainly, expected organizational rewards such as bonus, salary, job security, and promotion opportunities – were not significantly promoted knowledge sharing. This study supports the non-profit organization's leaders and managers finding ways to boost motivational factors to promote knowledge sharing. Moreover, the study provides empirical insight into the knowledge management-non-profit organizations research domain, which links knowledge sharing and organizational design in the non-profit environment.

Disseminating, Assimilating, and Creating: A Social Knowledge Cycle Model for Non-Profit Organizations

2016 ◽  
Author(s):  
Sarah Vela ◽  
Eric Forcier ◽  
Dinesh Rathi ◽  
Lisa Given
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Nous Avons ◽  
Qualitative Interviews ◽  
Knowledge Flows ◽  
Social Knowledge ◽  
Cycle Model ◽  
Non Profit ◽  
Non Profit Organizations ◽  
Use Of Social Media

This research paper explores how ‘social knowledge’, as an emergent category of organizational knowledge, flows through non-profit organizations (NPOs). Examining findings from qualitative interviews with 16 individual from Canadian NPOs on their use of social media for Knowledge Management (KM), the paper builds on KM theories and epistemologies to propose a model for the assimilation, dissemination and creation of ‘social knowledge’ in NPOs.Ce rapport de recherche examine comment la «connaissance sociale», en tant que catégorie émergente de la connaissance organisationnelle, circule dans les organisations sans but lucratif (OSBL). Nous avons examiné les résultats d’entretiens qualitatifs avec seize personnes provenant d'OSBL canadiennes sur leur utilisation des médias sociaux aux fins de la gestion des connaissances. Notre rapport s'appuie sur les théories et l’épistémologie de la gestion des connaissances pour proposer un modèle de l'assimilation, de la diffusion et de la création de «connaissance sociale» dans les OSBL.

COLLABORATIVE PROCESS IN KNOWLEDGE MANAGEMENT PRACTICES BETWEEN NON-PROFIT ORGANIZATIONS

2005 ◽  
Author(s):  
MIGUEL A. MORALES-ARROYO ◽  
YUN-KE CHANG ◽  
SAMANTHA K. HASTINGS
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Collaborative Process ◽  
Non Profit ◽  
Knowledge Management Practices ◽  
Non Profit Organizations
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